Freecom Quantum SuperLoader 3, Manual, Page: 127 / 230

Chapter 8 Troubleshooting
Before Contacting Customer Support
SuperLoader 3 Autoloader User’s Guide 109
The autoloader does not
turn on.
The power cable or
source is
malfunctioning. The
autoloader is incorrectly
configured.
• Check all outlets and power cables for
proper connection.
• Contact customer support.
The front panel and light
indicators do not turn on.
• Verify that the autoloader is plugged
in.
• Verify that the power switch on the
back is turned on.
• Verify that the drive carrier assembly
is locked into the autoloader chassis
with the four screws supplied.
• Contact customer support.
The front panel does not
display information, but
light indicators above the
front panel are turned on.
• Connect to the autoloader, using On-
board Remote Management with an
Ethernet connection and issue a
System Reset
from the
Diagnostics
page.
• Verify that the drive carrier assembly
is locked into the autoloader chassis
with the four screws supplied.
• On the front panel, press and hold the
power switch for 15 seconds, then turn
the rear power switch off. Wait 60
seconds and turn the rear power
switch back on.
• Contact customer support.