Ericsson AVP 1000 1RU, Reference Manual, Page: 378 / 508

Preventive Maintenance and Fault-finding
8-4
EN/LZT 790 0023/1 R16A
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When the power supply cord or plug is damaged.
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If liquid has been spilled, or objects have fallen into the product.
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If the product has been exposed to rain or water.
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If the product does not operate normally by following the operating instructions.
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If the product has been dropped or the case has been damaged.
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When the product exhibits a distinct change in performance.
8.2.3.2 Replacement Parts
When replacement parts are required, be sure the service technician has used parts
specified by the manufacturer or which have the same characteristics as the original
part. Unauthorized substitutions may result in fire, electric shock or other hazards.
8.2.3.3 Checks on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service technician
to perform electrical safety checks to determine that the product is in a safe
operating condition. Also, performance and EMC checks may be required.
8.3 Maintenance and Support
8.3.1 Introduction
Ericsson is a leader in the design, integration and implementation of digital
broadcasting products and systems. It has a large team dedicated to keeping our
customers on-air 24 hours a day, 365 days a year.
With regional offices worldwide, and ultra-modern specialist service facilities in the
US, UK, and Asia, Ericsson covers the world. There is a customer service centre
open round the clock, every day of the year.
Years of design and support experience enable it to offer a range of service options
that will meet your needs at a price that makes sense.
8.3.2 Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
8.3.3 Service Level Agreements
Customers may choose one of several Support packages, either as an
enhancement during the standard 12-month warranty or as an extension after the
warranty has expired.