Emerson Rosemount CCO 5500, Reference Manual

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Appendix B
Return equipment to the factory
If you need the factory to repair defective equipment, proceed as follows:
1.
Secure a return authorization number from a Rosemount
™
sales office or
representative before returning the equipment.
You must return equipment with complete identification in accordance with
Rosemount instructions or Rosemount will not accept it. In no event, will Emerson
™
be responsible for equipment returned without proper authorization and
identification.
2. Carefully pack defective unit in a sturdy box with sufficient shock absorbing material
to ensure that no additional damage will occur during shipping.
3. In a cover letter, describe completely:
a. The symptoms from which you determined that the equipment is faulty.
b. The environment in which the equipment has been operating (housing, weather,
vibration, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty or non-warranty service is requested.
e. Complete shipping instructions for return of equipment.
f. Reference the return authorization number.
4. Enclose a cover letter and purchase order and ship the defective equipment
according to instructions provided in Rosemount Return Authorization, prepaid to:
Rosemount, Inc.
PAD Repair Center
C/O Rosemount Analytical, Inc.
10241 West Little York, Ste 200
Houston, Texas 77040
Attn: Christi Kluna
If you request warranty service, Rosemount will carefully inspect and test the equipment at
the factory. If failure was due to conditions listed in the standard Rosemount warranty,
Rosemount wil repair or replace the equipment at its option and will return an operating
unit to the customer in accordance with the shipping instructions furnished in the cover
letter.
For equipment no longer under warranty, Rosemount will repair the equipment at the
factory and return it as directed by the purchase order and shipping instructions.
Return equipment to the factory
Reference Manual 113