Data Flow Systems TCU800, Installation And Operation Manual

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S u p p o r t , S e r v i c e , a n d W a r r a n t y
Support and Service
Data Flow Systems, Inc. offers support services nationwide from its home office and through authorized Value Added
Resellers (VARs) and System Integrators. Contact your local Data Flow Systems, Inc. representative for:
•
Sales and order support
•
Product technical training
•
Warranty support
•
Support service agreements
If you are unsure of whom to contact, call DFS’ Melbourne headquarters at 321-259-5009 and ask for the Sales Department.
Alternitively, send an email to service@dataflowsys.com.
Technical Product Assistance
Please review the information in “Appendix B: Maintenance and Troubleshooting,” before contacting Data Flow Systems,
Inc. If you need further assistance, contact your local Data Flow Systems representative. If you are unsure of whom to
contact, call DFS’ Melbourne headquarters at 321-259-5009 and ask for the Service Department. Altern tively, send email
to service@dataflowsys.com.
Return Authorization (RA) Procedure
Data Flow Systems’ function modules are designed to be robust and highly reliable. We back this performance with a
3-year full warranty (see our warranty statement for details). In the event that a function module fails, during or after the
warranty period, it may be returned to Data Flow Systems to be repaired or replaced.
All RA’s will be subject to standard shipping and handling charges. Minimum handling charge will be assessed, in most
cases, for work such as Radio Tuning, Backplanes, “No Problem Found,” and other minor repairs. Handling charges will
be waved on warranty equipment. Standard shipping and charges will be based on UPS ground, please advise if other
arrangements are needed (UPS Red, FedEx, Pickup, Freight…). Standard cost of repairs and shipping charges can be
obtained by contacting our RA Department by phone or e-mail.
STEP 1: Replace the failed module with a spare module of the same type, if one is available.
STEP 2:
Contact Data Flow Systems Inc. in one of the following ways to receive an RA number. To recieve an RA number,
the following information will be needed:
Customer/Utility Name and Ship to Address
Contact Name and Phone Number
Products to be returned and Serial Numbers
Detailed description of failure
PO#
Email - An RA# can be obtained by e-mailing DFS at rma@dataflowsys.com.
K. Support, Service, and Warranty