Data Flow Systems TCU800, Installation And Operation Manual

Page: 154 / 162

144
A p p e n d i x K
Phone - RA# will be issued over the phone by calling DFS at 321-259-5009 during normal operating hours.
Note: The lack of a detailed description of could result in the return of equipment due to the inability to properly determine
the nature of the failure or testing resulting in “no problem found.”
STEP 3: Place the function module(s) indivually in an electricrostatic discharge bag and then wrap with foam and bubble
wrap. Pack the wrapped module(s) in a sturdy box with styrofoam popcorn or bubble wrap. Include a packing slip with the
following information:
1.
Module model, serial number, probable cause of failure, and the RA number
2.
Shipping address
3.
Shipping instructions (shipping costs greater than UPS ground are charged to the customer)
STEP 4: Address the box to:
RA Department # [the RA number you recieved here]
Data Flow Systems, Inc.
605 N John Rodes Blvd.
Melbourne, FL 32934-9105
STEP 5:
Ship the box to DFS using any typical shipping carrier (e.g. UPS or FedEx). If circumstances permit, have a DFS
employee hand-carry the package to the headquarters for you. Please note that DFS employees are not permitted to hand-
carry an unpacked module.
Modules are typically repaired and shipped back to the customer within a two-week period starting at the time the module
reaches the RA department. If additional information is required during the repair of the module(s), the DFS service
department will contact you.
To get information on the progress of your equipment in for repair, contact the DFS RA Department at rma@dataflowsys.
com or 321-259-5009.
Replacement of equipment may be in the event that the equipment and/or parts are unrepairable. Warranty equipment will
be replaced without prior notification as warranty replacement. The customer will be notified by phone, if equipment not
under warranty cannot be repaired, with infomation of available options.
DFS reserves the right to return any material recieved without an RA# or not conforming to the requirements of this RA
process.
Notice
The intended purpose of the TCU is telemetry control. Using the TCU for purposes other than telemetry control is not
reccomended and will void the warranty.
Warranty
DFS products carry a one year warranty against defects in the material and workmanship. All Plug-in Function Models,
Telemetry Control Units, Power Supply Modules and Radio Interface Modules carry an extended two year return-to-