Canon VB-H47 Operation Manual Download Page 12

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Symbols Used in This Document



Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following

symbols.



Symbols Indicating Safety Precautions

This section explains the symbols used in this document. The following symbols indicate information for the safe use

of the product as well as important and supplemental information the user should know. Be sure to read and

understand this information when using the product.

ymbol

Camera Model

VB-H47, VB-M46

VB-S32VE

VB-S32D

VB-S820D, VB-S920F

HM4x

S32VE

S32D

S820D/S920F

ymbol

Meaning

Warning

Failure to follow the instructions indicated by this symbol may result in death or serious
injury. Be sure to follow these warnings to ensure safety.

Caution

Failure to follow the instructions indicated by this symbol may result in injury or property
damage. Be sure to follow these precautions to ensure safety.

Important

Cautions and restrictions. Make sure to read these carefully.

Notes

Supplementary descriptions and reference information.

Summary of Contents for VB-H47

Page 1: ...This User Manual should be read before using the network camera ENGLISH Network Camera Operation Guide ...

Page 2: ...onment Settings Page Camera Viewer Mobile Camera Viewer As of May 2022 17 Steps for Setting Up the Camera 18 Step 1 Preparing to Install the Camera 18 Step 2 Installing the Camera 18 Step 3 Setting the Camera Angle 18 Step 4 Using the Camera Viewers 18 Step 5 Adjusting Advanced Settings According to Its Use 18 Troubleshooting 18 Chapter 2 Camera Setup Installing Software 20 Necessary Software 20 I...

Page 3: ... Part of the Video Digital PTZ 44 Saving Snapshots 46 Recording Video to a Memory Card 47 Recording Videos Manually 47 Confirming Recorded Video 47 Receiving Transmitting Audio 48 Receiving Audio 48 Transmitting Audio 49 Operating the External Device Output and Checking the Status of Event Detection 50 Operating External Device Output 50 Checking the Status of Event Detection 50 Chapter 4 Settings...

Page 4: ... the Panorama Image as an Image File Opening the Image File 91 Audio Audio 92 General Audio 92 AAC LC 93 Audio Server 93 Sound Clip Upload 1 to 3 94 Video Record Upload 95 Video Record Settings 95 General Upload 95 FTP Upload 96 HTTP Upload 97 Video Record Memory Card Recording 99 Video Record Settings 99 Memory Card Operations 100 Memory Card Information 101 Video Record E mail Notification 102 E...

Page 5: ... Server 131 SNMP v1 and v2c Server 132 SNMP v3 Server 132 Server Video Server 133 Video Server 133 Server RTP Server 134 RTP Server 134 Audio Settings 1 2 134 RTP Stream 1 to 5 135 ONVIF ONVIF 136 WS Security 136 Media Profile Settings 136 Security Certificate Management 137 Server Client Certificate Management 137 Create Certificate 137 CA Certificate Management 138 CRL Management 138 Security SS...

Page 6: ...rd 149 Memory Card Operations 149 Memory Card Information 149 System Network 150 LAN 150 IPv4 150 IPv6 151 DNS 152 mDNS 152 Maintenance General 153 Device Information 153 Tool 153 Initialization 153 Maintenance Backup Restore 155 Backup Restore 155 Maintenance Update Firmware 156 Device Information 156 Update Firmware 156 Maintenance Environment 157 Environment 157 Maintenance Log 158 View Logs 15...

Page 7: ...y Default Settings 181 Restoring the Initial Settings from a Web Browser 181 Restoring Factory Default Settings with the Reset Switch on the Camera 181 List of Factory Default Settings 183 Cleaning the Camera 189 Confirmation of Video Image 189 Cleaning Method 189 Camera Disposal 190 Index 191 ...

Page 8: ...uential damages or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses Network Security Recommendations Set the administrator password that should not be easily guessed by third parties Change the HTTP or HTTPS port number of the camera Limit access to the camera by network devices CMOS Sensor When shooting a fast moving subject with a network c...

Page 9: ...2 WE MAY CHARGE YOU for the delivery cost i Your Address Country Region ZIP code Address Your name mandatory ii Your e mail address for the purpose of possible communication with us optional iii Product Name Application Name mandatory iv Product Application Software Version optional If you do not specify a version we will send source code corresponding to the latest version Address Open Source Pro...

Page 10: ...10 Security Export Control This product is subject to security export control Therefore to export or carry it overseas may require an authorization by governmental agencies ...

Page 11: ...are for illustration only The screenshots may differ from the actual screens displayed Descriptions use sample screens when connected to the VB H47 with Windows 10 for the operating system and Google Chrome for the web browser User Manuals Before Using This Camera included Explanation on safety precautions and downloading information from the Canon website Installation Guide This describes precaut...

Page 12: ...sure to read and understand this information when using the product Symbol Camera Model VB H47 VB M46 VB S32VE VB S32D VB S820D VB S920F HM4x S32VE S32D S820D S920F Symbol Meaning Warning Failure to follow the instructions indicated by this symbol may result in death or serious injury Be sure to follow these warnings to ensure safety Caution Failure to follow the instructions indicated by this sym...

Page 13: ...Chapter Before Use Camera functions and the software to be used and the operating environment are explained in this chapter It also describes the flow from preparation and setup through to actual use ...

Page 14: ...ading video Recording to memory card Operation and setting by administrator Operation by guest users Monitoring by intelligent functions Inputting outputting audio Using external devices Monitoring by guards etc Pan Tilt Zoom Audio Output Terminals External Device Input Terminals 2 1 1 1 External Device Output Terminals 2 1 1 1 Rotate Video Display Focus Aperture Enhanced Digital Zoom Image Stabil...

Page 15: ...ing software can be installed on the computer to be used Camera Management Tool This tool is used for batch managing multiple cameras from initial settings to performing maintenance The Camera Management Tool can perform the following tasks Detecting cameras Various camera settings Displaying the Viewer and the Settings page Updating firmware back up restoring settings performing memory card and o...

Page 16: ...se additional software and licenses as necessary H 264 H 265 Additional User License AUL VB 2 Additional license for viewing H 264 H 265 video with multiple computers via the Viewer or Recorded Video Utility Each camera includes one license Additional licenses are necessary for multiple computers to view H 264 H 265 video from a single camera ...

Page 17: ...ore i7 2600 or greater Graphics Board Recommended Not specified Memory Recommended 2 GB or more Viewer Display Recommended 1920 x 1080 or higher OS and Compatible Web Browser Windows 10 64 bit Microsoft Edge Windows 11 Chrome Windows Server 2019 Standard 64 bit Windows Server 2022 Standard 64 bit Must be configured to allow use of JavaScript IFRAME HTML tag and Web Storage For Camera Viewer only c...

Page 18: ...ing the Camera Angle Set the camera angle on the Settings page while checking the video in the computer Setting the Camera Angle P 25 Step 4 Using the Camera Viewers Operate the camera while viewing the video in the Viewer Camera Viewer P 26 Step 5 Adjusting Advanced Settings According to Its Use Advanced settings can be made in the Settings page such as for camera control and security according t...

Page 19: ...Chapter Camera Setup To prepare the camera for use install the necessary software on the computer and configure the initial settings for web browser security and the camera ...

Page 20: ...n is displayed click Yes or Continue Select Easy Installation to install all the included software Camera Management Tool and Recorded Video Utility Select Custom Installation to install software individually by selecting which software to be installed and how it is installed The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop Installing Software 1 Conf...

Page 21: ...IP address with the Camera Management Tool For details refer to Camera Management Tool User Manual The Trusted sites dialog box is displayed Note Clear the Require server verification https for all sites in this zone checkbox if it is selected The camera s IP address will be added to the Websites list It is possible to add IP addresses for multiple cameras by using a wildcard when entering the IP ...

Page 22: ...device is installed refer to the computer manual for use Settings for the Environment Which Uses a Proxy Server In the environment that uses a proxy server the camera IP address needs to be specified as an exception 1 Open Control Panel and click Hardware and Sound 2 Click Sound 3 Click Yes 4 Click the Playback tab to confirm that an audio device has been installed 1 Click Network and Internet Int...

Page 23: ...to access the camera by directly specifying the IP address from a web browser If there is an IP address assigned by the DHCP server specify it otherwise specify 192 168 100 1 Set the IP address of the computer to the same network as 192 168 100 1 such as 192 168 100 xxx The Default Settings 1 2 screen of the camera is displayed After rebooting the camera the Default Settings 2 2 screen is displaye...

Page 24: ...e Settings page Maintenance Environment P 157 System Network P 150 System Date and Time P 147 After the camera reboots the Settings page is displayed and the settings can be configured 5 Set each item of Environment Network and Date and Time then click Apply or Apply and reboot ...

Page 25: ...ttings page Video Camera Angle P 60 System System Installation Conditions Video Flip P 144 Setting the Camera Angle Important If the camera angle is changed after configuring the intelligent function it is necessary to reconfigure it If the Video Flip setting is changed after setting the preset ADSR privacy mask or intelligent function it is necessary to reset them S820D S920F ...

Page 26: ...Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations display live video and check the status of events ...

Page 27: ...s displayed the authentication information of the displayed web page may be discarded In this case enter the authentication information again Launching the Camera Viewer Starting the Camera Viewer from the Settings Page An administrator can start the Camera Viewer from the Settings page The Camera Viewer is displayed Viewing Video with the Camera Viewer 1 Open the Settings page P 53 2 Click Viewer...

Page 28: ... screen is not displayed when connecting to the Viewer and the user is connected as a guest user Guest users can only perform some operations with the Viewer however it is possible to later switch users in order to use the Viewer as an administrator or authorized user Click Switch Users to log into the Viewer again as an administrator or authorized user 1 Start the web browser 2 Enter the IP addre...

Page 29: ... Screen Mode Button Video display area is displayed in full screen mode P 33 6 Switch Area Zoom Drag to Move Button Switches the dragging operation in the video display area between Area Zoom and Drag to Move functions P 37 7 Back Light Compensation Button Turns on off backlight compensation This control is effective when the video is dark due to backlight P 40 Administrator privileges Privileged ...

Page 30: ... display panel P 39 18 Control Display Area Click 15 16 or 17 to display the snapshot panel Viewer PTZ Digital PTZ panel or panorama display panel 19 Main Menu Switches the language or user and moves to the Settings page or Mobile Camera Viewer A Language Button Switches the display language B Switch Users Use this to log in as an administrator or authorized user C Mobile Camera Viewer Switches th...

Page 31: ...Slider Drag the slider to operate the zoom in telephoto zoom out wide angle function of the camera P 36 26 Preset Selection Menu Selects a preset registered in the camera in advance P 41 27 Home Position Button Moves the camera angle to the home position P 41 Note The 4 Reconnect button 19 Main Menu and 23 Information Display are available even if all authorized user and guest user privileges are ...

Page 32: ... in Video Video on the Settings page P 58 Note Actual Pixels displays the video at the size at which it is being captured Fit to Window displays the video at the maximum size possible in the web browser window 3 Maximum Frame Rate JPEG Able to select the maximum frame rate for JPEG video It requires camera control or higher privileges This cannot be set when displaying H 264 H 265 video in the vid...

Page 33: ...ivileged camera control or higher privilege is required For other items camera control or higher privileges is required A Preset Selection Menu P 41 B Focus P 40 C Exposure Compensation P 40 D Day Night P 40 E Switch Area Zoom Drag to Move P 37 F Pan Tilt Zoom Turn on this button purple to display the pan tilt zoom sliders on the screen and operation of the sliders will be enabled The pan slider i...

Page 34: ...34 6 Event and Input Output Menu Button Switches the display non display of the camera operation menu P 50 7 Snapshot P 46 8 Memory Card Recording P 47 9 Information Display P 31 ...

Page 35: ...leges have not been obtained Waiting for control privileges When a guest user is waiting to obtain camera control privileges the remaining time is counted down Control privileges obtained Camera control privileges have been obtained Control privileges obtained remaining control time After a guest user has obtained camera control privileges the time that the user can retain control privileges in pr...

Page 36: ...can also move by clicking directly on the slider bar Note Slider operations cannot be performed unless the Viewer PTZ or Digital PTZ is started Sliders Used for Digital Zoom and Enhanced Digital Zoom If Video Picture Option Camera Control Digital Zoom is set to Enable on the Settings page P 75 the digital zoom range orange will be displayed on the zoom slider and digital zoom operation becomes ava...

Page 37: ... telephoto end of the enhanced digital zoom area The zoom ratio digital zoom ratio is shown in the information display With digital zoom image quality is reduced as the zoom ratio increases Using Area Zoom Drag to Move Able to zoom in and out and change the camera angle by dragging in the video display area Note Not able to use Area Zoom or Drag to Move when using Viewer PTZ or Digital PTZ Using A...

Page 38: ...n the Camera Operation Menu Open the Camera Operation Menu and perform camera pan tilt and zoom operations 1 Pan Tilt The camera angle will move in the direction of each arrow Movement will continue while holding the button down and stop when released Click the center button to move the camera angle to the midpoint of the pan tilt operation range However if a view restriction is set P 86 and the m...

Page 39: ... frame indicates the area being captured by the current camera Move or Zoom by Dragging Click inside the frame and drag it to pan and tilt the camera If outside the frame is clicked or dragged a new frame will be drawn The camera will pan tilt zoom to capture the area in the frame If an edge of the frame is dragged to change its size the camera will zoom in or out to capture the area in the frame ...

Page 40: ...brighter Switching Day Night Set the shooting mode according to the brightness of the installation environment of the camera For details on this function refer to Day Night on the Settings page P 65 Using Backlight Compensation Click Back Light Compensation to brighten video that is dark due to backlight The Back Light Compensation button becomes active purple while backlight compensation is being...

Page 41: ...e set to the registered setting of the selected preset Clicking the Home Position button will set the camera angle to the registered setting of the home position Note Register preset home positions in advance in Video Preset Register Preset P 69 on the Settings page The registered preset is displayed in the preset selection menu Important H 265 video cannot be displayed while the Viewer is connect...

Page 42: ...shown in the control display area Initially the preview frame Blue Frame surrounds the entire video Viewer PTZ and Digital PTZ Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the camera and then displays it in the viewer Transmits only the cropped part of the entire area that can be captured by the camera The size of the received data is large The size of the recei...

Page 43: ...ing the zoom slider Note The Viewer PTZ uses digital zoom so the higher the digital zoom ratio the lower the quality of the video Exiting Viewer PTZ By the following operations it is possible to exit the Viewer PTZ Click the Viewer PTZ button to disable it Click the Digital PTZ button to start the Digital PTZ Note Even performing the following operations the magnified view on the video display are...

Page 44: ...65 and using a web browser that cannot display H 264 H 265 video Cropping Video With Digital PTZ Panel The Digital PTZ button turns active purple and the Digital PTZ panel is shown in the control display area The preview frame operations are the same as with the Viewer PTZ P 43 Note The entire gray frame displayed on the digital PTZ panel corresponds to the entire image that can be taken The previ...

Page 45: ... Settings page P 69 Exiting Digital PTZ To exit the Digital PTZ perform one of the following operations Click the Digital PTZ button to disable the Digital PTZ Click the Viewer PTZ button to start the Viewer PTZ Note Even performing the following operations so long as the Digital PTZ button is active purple the Digital PTZ continues without being closed Click the Close button on the control displa...

Page 46: ...age displayed in the Snapshot panel will be updated Note Saving format for the snapshots will depend on the web browser used The size of the saved snapshots are the same as the reception video size Saving Snapshots 1 Click the Snapshot button at the moment wanting to capture a still image 2 To save the snapshot right click on the Snapshot panel 3 Click Save picture as in the menu that is displayed...

Page 47: ... For details refer to Recorded Video Utility User Manual Recording Video to a Memory Card 1 If camera control privileges have not been obtained click the Obtain Release Camera Control Privileges button to obtain the privileges 2 Click the Memory Card Recording button Recording Recording while camera control privileges are not obtained Not recording while camera control privileges are obtained Not ...

Page 48: ...eived because there is no sound sent from the camera in the following cases While the administrator is transmitting audio when Audio Communication Method is set to Half Duplex in Audio Audio General Audio on the Settings page P 92 While Camera s pan tilt is being operated when Mute During Pan Tilt is set to Mute in Audio Audio General Audio P 92 on the Settings page During the audio reception Audi...

Page 49: ...nication Method is set to Half Duplex in Audio Audio General Audio on the Settings page P 93 there is no sound sent from the camera to other users while the administrator is transmitting audio Therefore even if the Audio Reception button P 48 is active purple audio input from the microphone cannot be received When using audio function with proxy server it is required to select the Use a proxy serv...

Page 50: ... Function Video Detection The status of video detection set in the video detection in Detection Intelligent Function P 110 is displayed for each detection setting number When the detection settings configured in Intelligent Function Moving Object Detection Abandoned Object Detection Removed Object Detection Camera Tampering Detection Passing Detection or Intrusion Detection are triggered the corre...

Page 51: ...51 4 Linked Events Displays the status of linked events set in Event Linked Event P 127 on the Settings page If a linked event is triggered the icon will turn green ...

Page 52: ...l the settings required for using the camera Configure the settings on the Settings page according to the usage of the camera before starting the camera operation The Settings pages also provides menus to be performed during the operation such as camera maintenance ...

Page 53: ...e can also be accessed from the Camera Management Tool For details refer to Camera Management Tool User Manual The user authentication window is displayed The Settings menu is displayed Note The Viewer is displayed when System Viewer General Default Page is set to Display Viewer in the Settings menu P 146 How to Use the Settings Page 1 Start the web browser 2 Enter the IP address and press the Ent...

Page 54: ...nger grayed out and can be clicked Click Apply in this state to apply the changed settings Click Clear to revert to the previous settings Setting Changes that Require Restarting Setting items that require the camera to be restarted in order to apply the changed settings are indicated with an orange Reboot symbol to their right When an item indicated with a Reboot symbol is changed Apply displayed ...

Page 55: ...ed ranges Operating the Video Display Area Configure settings in some Settings pages using the video display area Note The displayed items changes depending on the Settings page Other users cannot access the Viewer while video is being displayed on the Settings page Also video cannot be displayed or configured while the administrator is connected to the Viewer Important Changed settings will be lo...

Page 56: ...isplayed 7 Reconnect Button Reconnects to the camera Use this button when not connected to the camera 8 Snapshot Button Opens the snapshot window and displays a still image of the moment the button is clicked P 46 9 Obtain Release Camera Control Privileges Button Obtains or releases the camera control privileges P 35 Each Settings Page Items in each Settings page are summarized as follows Category...

Page 57: ...gs for streaming using RTP P 134 ONVIF ONVIF Settings for WS Security time checking and Media Profile P 136 Security Certificate Management Settings for certificate creation and management P 137 SSL TLS Settings for encrypted communications and server certificate P 139 802 1X Settings for 802 1X authentication authentication status display and certificate management P 140 User Management Adding de...

Page 58: ...quency 50 Hz If the video size video quality and bit rate are set higher or if a large number of clients access simultaneously the network load may increase and the video frame rate may decrease The data size may increase depending on the type or movement of the subject If the frame rate remains low or other undesirable conditions continue for a long time lower the video size or quality setting In...

Page 59: ...ct the default video size delivered from the camera when no video size has been specified by the Viewer 1920x1080 cannot be set for Stream 4 Maximum Transmitted Frame Rate fps Limit the maximum frame rate per second for transmission to reduce the viewer load Up to 30 frames per second can be set Video Quality Select the quality of the video delivered from the camera The higher the value the higher...

Page 60: ...der Drag the slider to operate the zoom in telephoto zoom out wide angle function of the camera 3 Reconnect Button Reconnects to the camera Use this button when not connected to the camera 4 Obtain Release Camera Control Privileges Button Obtains or releases the camera control privileges To operate the zoom slider it is necessary to obtain the control privileges For details refer to Obtaining Came...

Page 61: ...pping position for the preset Note The digital PTZ frame yellow for cropping at the preset is set in incremental sizes The sizes that can be set are the same as the Digital PTZ of the Viewer P 44 Simple Camera Settings Sets the camera settings to be registered as the preset Simple Camera Settings Recommended values for each item of Exposure Compensation and Image Adjustment are displayed at the sa...

Page 62: ... AGC Limit 47 36 32 28 47 Shutter Speed Limit Lower 1 60 sec 1 1000 sec 1 250 sec 1 8 sec 1 30 sec 1 60 sec Shutter Speed Limit Upper 1 16000 sec 1 8000 sec 1 16000 sec Smart Shade Control Auto Auto Noise Reduction Standard Mild Strong Strong Standard Sharpness 4 4 4 3 6 Color Saturation 4 4 4 4 4 Important Note the following regarding Simple Camera Settings Motion Priority Flickering may occur du...

Page 63: ...the specified Aperture Manual Manually set Shutter Speed Aperture and Gain AGC Limit Select the upper limit value of Auto Gain Control AGC for increasing gain to brighten video in low light conditions The higher the value the higher the sensitivity will become but video noise will increase Note When Use WDR is set to Enable the values that can be set are limited Shutter Speed Limit Lower If Exposu...

Page 64: ...center will have the appropriate exposure Use this when the subject is near the center of the screen Average Performs photometry evenly on the entire screen This enables to obtain stable exposure even in shooting environments with large differences in light and dark on the screen Use this to stabilize the exposure for scenes when cars are passing or people are entering and exiting Spot Performs ph...

Page 65: ...pensation Select whether to enable the Haze Compensation function If the subject is obscured by haze by using the Haze Compensation function the video contrast is adjusted automatically to improve subject visibility The strength of compensation can be changed by Video Picture Option Camera Control Haze Compensation Strength Auto P 76 Note The video data size may increase by setting the Haze Compen...

Page 66: ...iprocate several times while the mode is switching between Day Mode and Night Mode It will not be possible to use pan tilt zoom and manual focus during this period If the Viewer is closed while Day Mode or Night Mode is set these will remain in effect even if Day Night is set to Auto on the Settings page To enable Auto Day Night mode set Day Night to Auto before exiting the Viewer If an infrared i...

Page 67: ...sts the white balance Manual Operate One shot WB R Gain and B Gain to manually set the white balance Daylight Fluorescent approx 6100 K to 6600 K Select this when capturing under a daylight fluorescent lamp Important When the subject has only one color is under low light conditions or when sodium lamps mercury lamps or certain other fluorescent lighting is used Auto may not adjust colors appropria...

Page 68: ...Add to Presets When adding the settings for Image Adjustment to preset click Add Noise Reduction Select a noise reduction level This setting is generally more effective in low light conditions When set to Strong the noise reduction effect is increased but residual images are more likely to appear When set to Mild the noise reduction effect is decreased and resolution is increased but the video fil...

Page 69: ...tten The camera angle can also be operated from the following screens Important It is strongly recommended to register as presets the camera positions to be used for intelligent functions If a preset registered in the digital zoom area is used it may not be possible to reproduce the camera position at registration with high accuracy Therefore it is recommended to use a preset registered in the opt...

Page 70: ... When the Preset Name is entered the Preset Name listed will be displayed with priority in the preset lists of the Viewer and the Settings page The preset is saved in the camera Note If the preset position is outside the viewing limit a warning icon is displayed on the left Deleting a Preset Select the preset to delete in the preset list and click Delete to delete the preset from the camera Home h...

Page 71: ... Composition Due to the number of tour routes that can be registered number of presets that can be toured with a single route and the tour conditions which differ depending on the camera model the screen composition becomes as follows Video Preset Tour Important When using a preset with the focus set to Auto the pause may prolong in case the focus has not been achieved within the pause duration th...

Page 72: ...tings Set the conditions for touring P 73 3 Edit Tour Route Displays a list of the presets to tour The presets are toured from the top of the list It is possible to change the order of the presets and set the time to stop at the preset positions etc 4 Video Display Area Displays the current camera video HM4x 2 4 5 3 1 S820D S920F 3 2 4 6 HM4x ...

Page 73: ...tes the preset home position that is currently selected Tour Route Settings The number of tour routes that can be registered and the number of presets that can be toured per route are as follows Maximum 5 routes maximum 64 presets per route Maximum 1 route maximum 20 presets per route Note If there are conflicts of conditions or active time of the registered tour routes the routes listed higher in...

Page 74: ...n clicking Delete the preset will be deleted By Selecting a preset name in the Preset List or Edit Tour Route list and clicking Preview the preset settings can be checked in the video display area Note If a preset has already been added to Edit Tour Route when another preset is added from Preset List the added preset will be displayed below the preset selected in Edit Tour Route Select the preset ...

Page 75: ...selecting On1 select On2 Do not deliver more than two streams simultaneously However even if the number of streams is two or less image stabilizer may not work properly under the following conditions Video size video quality and bit rate are set higher On screen display date and time setting is enabled Note If On2 is selected it is recommended to select a reception video size less than 640 x 480 T...

Page 76: ...l the focus operation starts Day Night Day Night Mode Focus Control Select the focus control method for day night mode switching This is executed when Focus P 66 is set to Manual Note If a preset is set in Event Day Night Mode Switching this is executed when the Focus registered in the preset is set to Manual Compensation for fluorescent light source When switching the Day Night mode the focus pos...

Page 77: ...77 Select 30 or 60 if brightness changes frequently such as when a light source passes in front of the camera Select 5 or 10 if change in brightness is minimal ...

Page 78: ...ADSR ADSR Area Set the area where video quality is not to be reduced Up to 8 areas can be set The frame for the ADSR area is displayed on the video display area Video ADSR Important Depending on the captured scene or the ADSR area setting it may not be possible to obtain the reduction effect Please check the reduction effect before use Important Reset ADSR areas if following items are changed Syst...

Page 79: ...ra angle is changed before operating the area frame the area frame may become hidden To display the area frame again either click View for the target ADSR area or use the slider to move the camera angle to a position where the entire area frame is displayed General ADSR Sets the data size reduction of outside ADSR areas Data Size Reduction Level Set the data size reduction level for the outside AD...

Page 80: ...ther to display the time on the Video Text display Text display Select the string of characters to display on the video Display designated string Displays the string of characters entered in Text string display Display camera name Displays the camera name entered in Camera Name P 144 Text string display If Text display is set to Display designated string enter the string of characters to be displa...

Page 81: ...lor Background color Select from eight colors for the background color Color depth of text and background Select the combination of color depth of text and background Filling Transparence Translucence Text Outline Select whether to outline the text in black Position of date time display Select position for date and time display on the video ...

Page 82: ...o displayed in the privacy mask registration area Video Privacy Mask Important Privacy masks are applied to all video transmitted from the camera live video uploaded video recorded video and video recorded to a memory card Privacy masks are not available in the following cases When the camera is launched immediately after being turned on While a panorama image is being created Intelligent Function...

Page 83: ...er Note The current camera position shown in the video display area is indicated by a preview frame blue frame 3 Set the size and position for the preview frame in the video display area Important Set the privacy mask area to a slightly larger size than the area to be masked 4 Set Mask area to Enable 5 Change the color of the privacy mask area with Color as necessary 6 To add privacy mask areas re...

Page 84: ...n in the video display area Move the preview frame by dragging it and change its size by dragging on its four sides Note To discard changes and restore settings saved to the camera click Clear However note that mask area settings that have not been saved in the camera by clicking Apply are all discarded The changed privacy mask area is saved to the camera Deleting a Privacy Mask from the Camera Cl...

Page 85: ...eges For preset settings or functions that move to preset Video View Restriction HM4x S32VE S32D View restriction Capturing outside the view restriction is not possible Important Since view restriction is set using a frame with an aspect ratio of 16 9 visible range cannot move to the left or right edge when using video with an aspect ratio of 4 3 Even when view restrictions are set an area outside...

Page 86: ...ephoto preview frame Click Preview for Telephoto Wide angle individually then the preview frame will be transformed to the telephoto wide angle limit of the current telephoto preview frame wide angle preview frame and displayed in the video display area It is also possible to set the telephoto wide angle limit range by directly moving up and down the view restriction operation knob on the zoom sli...

Page 87: ...ame Blue Frame Indicates the current position shown in the video display area Note If the preview frame blue frame is positioned outside the pan tilt preview frame red frame that is transformed the camera position will be moved inside the view restriction When the pan tilt preview frame is changed the preview frame will move onto the changed end If the limit of the wide angle telephoto preview fra...

Page 88: ...restriction may also narrow the zoom range Setting view restrictions automatically restricts the camera operating angle When using wide angle the camera operating angle as is would allow shooting outside the view restrictions Therefore it is narrowed automatically Angle defined by view restriction Camera operating angle Video shooting angle Camera Zoom out Captured video Angle defined by view rest...

Page 89: ...area that can be captured If Not Specified is selected proceed to step 3 Operate the camera angle using the video display area get the positioning value to specify the panorama creation area Upper Limit Lower Limit Left Limit Right Limit Operate the camera angle to the positions to be set respectively on the upper limit lower limit left limit and right limit in the video display area Click Get val...

Page 90: ...The focus for the selected position will be automatically adjusted and locked during capture for the entire scene Capturing starts and the panorama image is created Click Cancel to interrupt capturing When the panorama image shooting is completed a grid frame appears on the image Right click the mouse pointer over the area to recapture and select Recapture to recapture that area only For reshootin...

Page 91: ...EG format can be used Saving the Panorama Image as an Image File The image file is saved in the specified location Opening the Image File The panorama image is displayed 3 Click OK 1 After creating the panorama image click Exec in Save to file 2 In the displayed dialog box select the folder to save the file in and enter the file name 3 Click Save 1 In Load from file click Exec 2 In the displayed d...

Page 92: ... Enable select whether to use the function of cutting the low frequency range of the input audio By selecting Enable it is possible to reduce noise such as wind noise that occurs when the wind hits microphone making it easier to hear conversations By selecting Disable environmental noise such as generated by traffic or crowd are inputted more accurately Audio Audio Important Video and audio can be...

Page 93: ...sion Sampling Frequency kHz Bit Rate kbps The value of the selectable bit rate is determined according to the sampling frequency Audio Server Set audio transmission from the microphone and audio reception from the Viewer to the camera Audio Transmission from the Camera Select Enable to transmit audio from the microphone to the Viewer It is not possible to set to Enable if General Audio Audio Input...

Page 94: ... Input P 121 or Detection Intelligent Function Browse File Specify the sound clip to upload and click Add For a sound clip that can be uploaded the following requirements must be satisfied Playback length less than 20 seconds File Format wav µ law PCM 8bit sampling frequency 8000 Hz monaural If Apply is clicked without entering information the sound clip registered in the camera will be deleted To...

Page 95: ... required according to each event Video Record settings in Event External Device P 122 Timer P 125 and Linked Event P 128 Video Record settings in Detection Audio Detection P 105 Settings in the Event tab of the Intelligent Function P 119 When the upload function is running do not change the settings in the Settings page Doing so may stop the operation When using both uploading via FTP or HTTP and...

Page 96: ...d disable Active Event Operation Inactive Event Operation or Ongoing Active Event Operation P 122 If Timer Event is enabled increase the value in Repeat Interval P 124 FTP Upload Settings for the FTP upload function when Upload is set to FTP Upload Notification This is set to Video SSL Connection Select whether to enable SSL connection Verify Server Certificate When SSL Connection is Enable set wh...

Page 97: ...single JPEG image will be uploaded but it is not necessary to apply the set value at that time After entering a password first click Exec then click Apply HTTP Upload Settings for the HTTP upload function when Upload is set to HTTP Upload HTTP upload is the function to send notifications via HTTP or images via HTTP according to the network camera events For information about the HTTP upload functi...

Page 98: ...y entered Only a single JPEG image will be uploaded but it is not necessary to apply the set value at that time After entering a password first click Exec then click Apply Important Enter Proxy Server Proxy Port Proxy User Name and Proxy Password only if connecting via a proxy server ...

Page 99: ... Set whether to record the camera video to a memory card or upload it via FTP or HTTP These can also be set with Video Record Upload P 95 and will be reflected in Video Record Settings here Video Record Action When recording to a memory card select Record to Memory Card Video Type Select the video to be used for memory card recording from the video stream set in Video Video Video Record Memory Car...

Page 100: ... number of frames and Post event Buffer number of frames When the H 264 or H 265 format video stream is selected in Video type enter the maximum number of seconds in Pre event Buffer sec and Post event Buffer sec Depending on conditions however saving the set number of frames or seconds may not be possible Overwrite videos When recording video to a memory card due to an event being triggered selec...

Page 101: ... Displays the status of the video management information When Normal is displayed video management information is normal When Video Management Information Recreation Required is displayed management files of the video records are corrupted or not consistent with saved video files It is necessary to click Exec in Recreate Video Management Information to recreate the management file If the managemen...

Page 102: ... of the recipient Authentication Select an authentication method suited to the destination SMTP server User Name Password POP Server Enter the user name and password needed for authentication and host name or IP address of the POP server when e mail authentication is set to POP before SMTP User Name Password Enter the user name and password needed for authentication when e mail authentication is s...

Page 103: ...ail Notification Test Clicking Exec initiates an e mail notification test based on the settings currently entered It is not necessary to click Apply After entering a password first click Exec then click Apply ...

Page 104: ...e checking Current Volume Level before configuring the setting Note When the settings in Audio Audio Audio General Low Cut Filter P 92 are changed review the Reference Volume Level settings If the Reference Volume Level is set low the zoom and focus drive sounds may be detected mistakenly Current Volume Level The current volume level is displayed on the status bar The level set in Reference Volume...

Page 105: ...er to record video triggered by the volume detection event When Enable is selected video will be transmitted to the recording destination specified in Video Record Upload Video Record Settings Video Record Action P 95 E mail Notification Select whether to send an e mail notification triggered by the volume detection event If Enable is selected and a volume detection event is triggered an e mail no...

Page 106: ...suitable for applications where high reliability is required It is not recommended to use this function for usage such as surveillance where very high reliability is required Canon shall assume no liability for any accident loss or other undesirable outcomes resulting from Intelligent Function operations Camera Viewer Camera E mail Notification Network Video Recording on Storage Server Upload to F...

Page 107: ...e specified duration Removed Object Detection Detect objects that have been removed This can be used to detect actions such as taking away valuables An object is judged as removed if it is taken away from the detection area for longer than the specified duration Background Video Generated People entering exiting Change in Detection Area Judgement Moving Object Detection ON Detection begins when a ...

Page 108: ...tect when a person or moving object entered into a specified area This can be used to detect the act of intrusion such as breaking in over the fence of the exclusion zone of places such as in museums This determines that intrusion by an object has occurred when the decision point of the object detection frame enters the detection area and the specified duration has elapsed Background Video Generat...

Page 109: ...day mode night mode P 65 When running Restart intelligent function P 110 If each video stream is changed in Video Video be sure to change the preset position settings and Intelligent Function settings and check operations The Intelligent Function may not operate depending on the settings Image shift due to camera vibration may be detected as image change If the camera vibrates excessively the dete...

Page 110: ...e to detect and set the detection area for video changes while checking images on the camera Set which operations e mail notification record video outputting to an external device etc should be carried out when changes are detected 1 Restart intelligent function If the background image changes during setting of the Intelligent Function or if the detection result does not match the settings restart...

Page 111: ...ttings list Only enabled non detection areas Displays the settings of the non detection settings with Status set to Enable in the non detection settings list Disable Displays none 6 Camera Position Settings Select this check box to perform video detection when camera position is fixed Select the camera position for video detection from pre registered presets If checked video detection stops while ...

Page 112: ...osition Settings then select a preset For details on how to preset settings refer to Registering a Preset P 69 Select the Lock camera position in Camera Position Settings Note Able to select presets that meet the following conditions Set within the view restriction area Presets with pan tilt and zoom setting values not blank configured in Register Preset When Add in Detection Settings is clicked N...

Page 113: ...elected Note To disable non detection area settings clear the Enable non detection area checkbox Enter Non detection Area Name within 64 characters or Non detection Area Name within 64 half width alphanumeric characters as necessary If both are entered Non detection Area Name within 64 characters takes precedence Click on the video display area to create a polygon For instructions refer to Area Se...

Page 114: ...It is also possible to copy and paste settings value of the detection area or event Unavailable functions will be grayed out when right clicking Note Copying detection conditions settings value does not copy the detection settings name or display name Paste detection condition settings is possible only if the source and the target are of the same detection type Important Make sure to check the vid...

Page 115: ...n Abandoned Object Detection Removed Object Detection Camera Tampering Detection Passing Detection Intrusion Detection Face Detection Detection Settings Name within 64 characters Detection Area Detection Line Display Color Passing Direction Duration Sec Decision Point Object Height Object Width Moving Object Detection Abandoned Object Detection Removed Object Detection Camera Tampering Detection P...

Page 116: ...he setting Note A ratio of up to 80 can be set in Object Height Object Width for passing detection Change Ratio Able to set the ratio of screen change for the entire video display area to determine as tampering detection When the numerical value slider is changed an indicator representing the ratio against the entire video display area is shown for one second in the center of the video display are...

Page 117: ...ertex to change the length or direction of the detection line or the line between vertices to move the entire detection line Displaying Detection Status Able to check the detection status on the screen This section describes how to display the detection status screen for each detection type Moving Object Detection All moving objects detected are displayed with detection frames If they do not meet ...

Page 118: ...to camera tampering detection settings from settings for another detection mode Passing Detection All moving objects detected are displayed with white detection frames When the Decision Point of an object that meets the Object Height and Object Width setting crosses a detection line in the direction set in Passing Direction the detection frame changes to the same color as the detection line and th...

Page 119: ...faces When the face is extremely small large dark or bright relative to the entire screen When the face is facing sideways or diagonally or the face is upside down When part of the face is hidden May detect a subject other than a person as a face by mistake Event Set operations to be performed upon detection of changes in a subject Note In face detection the Event tab is disabled 1 ON Event Operat...

Page 120: ...ttings P 95 or Memory Card Recording Video Record Settings P 99 3 Audio Playback at ON Event Audio Playback at OFF Event Specifies the audio playback timing When selected the audio set in 4 is played back when the status becomes detected or when operation is terminated 4 Sound Clip Name Volume Specifies the audio to playback at the timing set in 3 Select an sound clip from audio registered in Audi...

Page 121: ...y Close is set an active event occurs when the output terminal connection opens and an inactive event occurs when the output terminal connection closes Active Output Format Select the output format when the external device output is active Pulse Output Time sec Enter the output duration time sec when Active Output Format is set to Pulse External Device Input External Device Input Event Select whet...

Page 122: ...pecified the camera angle will automatically move to the preset location when an external device input event is triggered It is necessary to set presets beforehand with Video Preset P 61 Video Record Select whether to record video depending on the event If Enable is selected when an external device input event is triggered video will be transmitted to the recording destination specified in Video R...

Page 123: ...an inactive event is triggered When Switch to Night Mode is set switches to Night Mode when an active event is triggered and switches to Day Mode when an inactive event is triggered Important When Video Preset Exposure Compensation Day Night is set to Auto P 65 Day Night Mode Switching will not run when an external device input event is triggered When the Day Night Mode Switching settings switch D...

Page 124: ... the start time of the timer event in 24 hour format The timer event will be triggered at the start time End Time When 24 Hour Continuous Settings is set to Disable enter the end time of the timer event in the 24 hour format Repeat Interval Select a repeat interval for timer events The timer event will be triggered at the selected intervals Operation Set the operations to be performed when timer e...

Page 125: ...Mode switching operation when a timer event is triggered This can only be set with Timer 1 Select Switch to Day Mode to switch to Day Mode at Start Time and Night Mode at End Time Select Switch to Night Mode to switch to Night Mode at Start Time and Day Mode at End Time Repeat Interval is not supported Important If Start Time and End Time are set and a preset with Start Time Preset is selected the...

Page 126: ... Executes the specified preset when switched to Night Mode Note It is necessary to set presets beforehand with Video Preset Register Preset P 69 Able to set the timing for event triggered Day Night Mode switching in Day Night Mode Switching in External Device Input P 122 or Timer P 124 Event Switch Day Night Important When the user has camera control privileges obtained using the Camera Viewer the...

Page 127: ...ent Order and Event Gap When OR is set a new linked event is triggered if either event type selected with Event 1 or Event 2 is triggered Event Order Able to select the trigger order of two events when Event Linking Method is set to AND If set to None the order will not be considered Event Gap seconds Enter the trigger interval between two events when Event Linking Method is set to AND A new linke...

Page 128: ...elligent Function is included in Event Type Video Record Select whether to record video depending on the linked event If Enable is selected and a linked event is triggered video will be transmitted to the recording destination specified in Video Record Upload Video Record Settings Video Record Action P 95 E mail Notification Select whether to send an e mail notification by the linked event If Enab...

Page 129: ...rder is Specified This shows examples when Event Order is set to Event 1 2 When Event Order is set to None and Event Linking Method is set to AND linked events will be as in the examples even if Event 1 and Event 2 are switched When Events Occur in Order 1 2 When Events Occur in Order 2 1 2 HM4x S32VE ON Event 1 Event 2 Linked Event OFF ON OFF ON OFF ON Event 1 Event 2 Linked Event OFF ON OFF ON O...

Page 130: ... occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the Event Gap setting Therefore a linked event does not occur Event Gap 4 Sec in This Example ON Event 1 Event 2 Linked Event OFF ON OFF ON OFF The linked event does not occur when event 1 turns OFF but at the moment event 2 turns ON Event Gap 4 Sec in This Example ON Event 1 Event 2 Linked Event OFF ON OFF ON O...

Page 131: ...NMP manager Use SNMP v3 If Enable is selected it is possible to use SNMP v3 to browse the camera information from an SNMP manager Administrator Contact Information Enter contact information e mail address etc for the administrator of the camera Setting information can be referenced by the SNMP Manager Server Server Important If the setting of HTTP Port or HTTPS Port is changed and the camera may b...

Page 132: ...rver User Name If Enable is selected for Use SNMP v3 set the user name to use with SNMP v3 Security Level Select the security level to use for SNMP v3 Authentication Algorithm If Authentication but no encryption or Authentication and encryption is selected for Security Level the authentication algorithm will be displayed Authentication Password If Authentication but no encryption or Authentication...

Page 133: ... length for clients requesting camera control privileges from the Camera Viewer If set to 0 only administrators can queue for camera control Maximum Connection Time sec Enter the maximum time in seconds during which an individual client can connect to the camera If set to 0 the connection time is unlimited Camera Control Time sec Enter the maximum time Camera Viewer can retain camera control privi...

Page 134: ... the audio compression method for transmission Multicast Address Enter the multicast address for audio transmission as follows IPv4 Range from 224 0 0 0 to 239 255 255 255 IPv6 Address starting with ff00 8 Set IPv4 to 0 0 0 0 and IPv6 to 0 to disable multicast Multicast Port Enter the multicast port number for audio transmission If set to 0 multicast is disabled Multicast TTL Enter the effective r...

Page 135: ...f TTL is set to 1 multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted Audio Transmission Select whether to use audio transmission for RTP streaming Enable cannot be selected if Audio Audio General Audio Audio Input is set to Disable Note RTP Streaming URL rtsp IP Address Port Number rtpstream config1 to 5 m m is the multicast request an...

Page 136: ... Security Check Time on Authentication Select whether to check the time information of data transmitted by the client Media Profile Settings Media Profile List Select the video type for each Media Profile from the video streams set in Video Video ONVIF ONVIF ...

Page 137: ... from the list Export Export certificate information Create Certificate Create server certificates Generate Certificate Signing Request Click Exec to create a server private key and generate a certificate signing request Once processed the certificate signing request will be displayed in a separate window Create Self Signed Certificate Enter the following items click Apply and click Exec to create...

Page 138: ... CA certificates Click Choose File and specify the certificate file to be imported and then click Import CA Certificate List List of the CA certificates Certificate s validity is displayed in GMT Greenwich Mean Time Select a certificate and then click View to view the certificate information Click Delete to delete it from the list CRL Management Manages the CRL Certificate Revocation List CRLs Imp...

Page 139: ...n Server Certificates Set the server certificate for use Server Certificates Select a certificate to use from the certificates registered in Security Certificate Management Server Client Certificate Management and click Select Certificate Validity Period Displays the validity period of the selected certificate Note Depending on the server certificate used by the camera and the computer connected t...

Page 140: ...to use for 802 1X authentication User Name Enter the user name used for authentication Password Enter the required password for authentication This is displayed only when Authentication Method is set to EAP TTLS or EAP PEAP Client Certificates This is displayed only when Authentication Method is set to EAP TLS Client Certificates Settings for client certificate for use Select a client certificate ...

Page 141: ...rd Confirm Password To add the authorized user enter the user name and password then click Add Enter the user name using only alphanumeric characters hyphens and underscores _ Up to 50 authorized users can be added User List Displays a list of added authorized users The order of the list can be changed with the buttons on the right To delete an authorized user from the list select the user and cli...

Page 142: ...Viewers are privileged camera control camera control video distribution and audio distribution The scope of each privilege and whether it can be granted to a user is shown below If an item in Privileged Camera Control Camera Control or Video Distribution is set to Enable in the above table all the items above and to the right of that item are also set to Enable If an item is set to Disable all the...

Page 143: ...rohibited IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited Apply Host Access Restrictions Select whether to apply IPv6 host access restrictions Default Policy Select whether to allow or prohibit access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length Enter IPv6 addresses prefixes into the list and select...

Page 144: ...ing the LED will flash when initializing the settings Set to Turn Off if the dedicated indoor dome housing option for the camera is used or if the reflected LED light interferes with image capture entering the capture area etc Video Flip Select whether to vertically flip the video Select the setting suited to the camera installation method such as ceiling mounting or placing on a desk Camera Posit...

Page 145: ...amera viewer s Events and Input Output Menu will show the Device Name listed in preference External Output Device Enter each device name in order to identify the corresponding external output device being connected There are two external output device terminals on the camera Device Name Device Name alphanumeric characters Enter the name of the device connected to the external output device termina...

Page 146: ... be able to connect set the privileges to be granted to guest users in Security User Management User Authority Rotate Video Display If Rotate clockwise 90 degrees or Rotate counterclockwise 90 degrees are selected video is displayed in portrait orientation in the Camera Viewer Use this to rotate the camera 90 to capture video in portrait orientation Note Rotation of the video display only affects ...

Page 147: ...dress from the DHCP server The acquired NTP server address is displayed in NTP Server DHCP In order to set this change System Network IPv4 IPv4 Address Settings Method to Auto DHCP P 150 Use DHCPv6 Synchronizes with the time of the NTP server that acquired the address from the DHCPv6 server The acquired NTP server address is displayed in NTP Server DHCPv6 In order to set this change System Network...

Page 148: ... necessary Note When unable to connect to the NTP server due to incorrect NTP server IP address etc Last Sync Time will not be updated or will be left blank Time Zone Select the appropriate time zone When the time zone is changed and Apply is clicked the date and time display will be automatically changed based on the selected time zone Daylight Saving Time Select whether to automatically adjust f...

Page 149: ...ting erases all files and directories on the memory card Note Formatting is performed using a quick format Recreate Video Management Information If Exec is clicked the management file on the memory card for recorded video will be recreated The memory card cannot be accessed during this process It is also recommended that users refrain from streaming video or uploading from the camera during the re...

Page 150: ... Address Subnet Mask and IPv4 Default Gateway Address System Network Important If any network settings are changed the camera may become inaccessible from the active web browser In this case a confirmation dialog box will be displayed when clicking Apply or Apply and reboot Click OK to apply the changed settings If after rebooting following the settings changes connection cannot be established to ...

Page 151: ...r Auto DHCPv6 Select Enable to use DHCPv6 to set an address automatically IPv6 Address Manual Enter a fixed IPv6 address if setting the address manually Prefix Length Enter a prefix length if setting the address manually IPv6 Default Gateway Address Enter a default gateway address Be sure to set this when connecting the camera to a different subnet from that of the Viewer IPv6 Address Auto If IPv6...

Page 152: ...name in the name server using alphanumeric characters Host Name Registration with DDNS When a name is entered into Host Name in the FQDN format and Register is selected the host name will be registered in the name server Registering the host name to DDNS is useful when operating with IPv4 Address Settings Method set to Auto DHCP P 150 DNS server registration settings must be set in advance Contact...

Page 153: ... Third Party Software License Conditions Display information on the third party software licenses Reboot Reboot the camera Initialization Initialize the camera Network Settings and Management Information If this is set to Save the following settings are retained when initializing HTTP Server Certificates SSL TLS Administrator Name Administrator Password Host Access Restrictions NTP Server Maintena...

Page 154: ...al settings Restore Default Settings After rebooting follow the selection in Network Settings and Management Information to restore the default settings Note It is recommended that the user back up each of the current settings before clicking Exec in Restore Default Settings The camera can also be restored to factory default settings using the reset switch Note however that this will reset all cam...

Page 155: ...e camera will be rebooted Encryption Password Set the password to use when backing up and restoring This is the password for encrypting the backup data itself When restoring from encrypted backup data enter the password set when backing up Note The settings are not restored if the password set when backing up and the password set when restoring do not match Maintenance Backup Restore Important Do ...

Page 156: ...ing HTTP Server Certificates SSL TLS Administrator Name Administrator Password Host Access Restrictions NTP Server Time Zone Network Settings Update Firmware Click Choose File specify a firmware file for update and click Exec When the confirmation message is displayed click OK to start the firmware update The camera is rebooted after the firmware is updated Maintenance Update Firmware Important Do...

Page 157: ...big contrast of brightness by suppressing the effect of blown highlights and blocked up shadows If not set to Disable frame rate may be restricted Check which frame rate can be set in Maximum Frame Rate fps Intelligent Function Able to select whether to use intelligent function or not If intelligent function is used frame rate could be limited Check which frame rate can be set in Maximum Frame Rat...

Page 158: ... messages please refer to Log Messages on the Camera P 166 Copy E mail Settings Copies the e mail settings used in Video Record E mail Notification P 102 However Password is not copied Mail Server Name Enter the host name or IP address of the SMTP server Mail Server Port Enter the port number for the SMTP server Sender From Enter the e mail address of the sender Recipient To Enter the e mail addre...

Page 159: ...te Management CA Certificate Management in advance Subject Enter the subject of the e mail in alphanumeric characters Log Notification Test Clicking Exec initiates an log notification test based on the settings currently entered If Authentication is set to other than None click Exec before clicking Apply after entering the Password ...

Page 160: ... provides supplementary information on camera functions and explains the measures to take when trouble occurs or a message is displayed during camera use It also explains how to reset the camera to the factory default setting state ...

Page 161: ...ce name alphanumeric characters Intelligent Function Detection Setting name alphanumeric characters NULL blank entry or interval timer test O Reason for capture ON OFF OFF ON X Width of image Number of pixels in horizontal direction Y Height of image Number of pixels in vertical direction C Camera number 1 D Camera name Setting for Camera Name alphanumeric characters P Pan position 180 00 180 00 0...

Page 162: ...elow FTP Upload P 96 Subdirectory Name to Create Only the modifiers y m d w H h n can be used File Name to Create Only the modifiers y m d w H M S s n can be used HTTP Upload P 97 Parameter query string All modifiers can be used E mail Notification P 102 Message Body All modifiers can be used ...

Page 163: ...pported is displayed use a version of Chrome verified for operation by Canon If the message JavaScript is not available or disabled on your web browser is displayed click Network and Internet Internet Options Security Custom level in Control Panel and set Active scripting to Enable To enable authorized users and guest users to use the Camera Viewer configure the following settings on the Settings ...

Page 164: ...eo Record Upload and the upload operation upon an event of the Event menu are both set correctly The settings for an upload destination that has been applied can be checked by executing a server upload test in Video Record Upload on the Settings page P 95 Check logs in System Log in Maintenance Log View Logs Error Log or logs on the server to check the detailed operating environment For details on...

Page 165: ...r supply frequency power supply frequency fixed at 1 120 sec for 60 Hz 1 100 sec for 50 Hz P 64 Change the system frequency P 157 Video is temporarily interrupted When the network load is high or depending on the stream settings the video may be temporarily interrupted Revise the video settings P 58 There is an afterimage of the moving subject It may be reduced by setting Noise Reduction to Mild i...

Page 166: ...s S302 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deleting unnecessary files in the user memory area etc Description Can t update files of system settings S303 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deletin...

Page 167: ...ulty Contact a Canon s sales service representative Description input 0 1 time asserted code 2 S391 1 Number of detection 2 Cause of error Meaning Image may not have been captured correctly recovery processing was performed Countermeasure If the problem persists the camera could be faulty Contact a Canon s sales service representative Description event initialization error 1 2 S410 1 Error number ...

Page 168: ...tion error 1 B402 1 Error number Meaning The audio server could not be initialized The audio server stops Countermeasure If the problem persists after rebooting the camera could be faulty Contact a Canon s sales service representative Description cannot set config 1 2 B403 1 Error serial number 2 Error number Meaning The settings could not be updated The audio server stops Countermeasure If the pr...

Page 169: ...sales service representative Description video 1 stalled V402 1 Video number Meaning The video input function was stopped because video generation from the video input stopped Countermeasure If the problem persists after rebooting the camera could be faulty Contact a Canon s sales service representative Description video 1 fatal error 2 V403 1 Video number 2 Error number Meaning The video input fu...

Page 170: ... An error occurred when writing a video file Description Fail SD card initialization 1 M400 1 Card initialization NG det power supplies control NG proc Meaning Process to initialize a memory card failed Description message queue open error 1 R301 1 Modules that generate errors RTP_CTRL_QUEUE RTP_DATA_QUEUE VIDEO_CTRL_QUEUE VIDEO_DATA_QUEUE AUDIO_CTRL_QUEUE AUDIO_DATA_QUEUE EVENT_CTRL_QUEUE RECVQ_M...

Page 171: ... IP address Meaning An unknown user was specified in user authentication This log message may also be displayed during normal operations when using a web browser other than Microsoft Edge Description http_auth c XXX password doesn t match for 1 username 2 IP 3 H144 1 URL XSS vulnerability countermeasure implementation process equivalent to ftpd 2 User Name 3 IP address Meaning A wrong password was...

Page 172: ...ing 43 Reconnect or restart 45 Use supported client software 47 Check user level used when connecting 49 Check client number settings 4a Check if usage of audio server is enabled Description 1 access denied 2 B103 1 Client host s IP address 2 Denial type 41 42 4a Meaning Connection was initially permitted but the setting has subsequently been changed to prohibit access thereby triggering a forced ...

Page 173: ...ct to the server A122 Meaning Connection to the upload destination failed due to a reason other than A120 and A121 Description ftp http mode invalid uploader set none forcibly A134 Meaning Invalid settings of upload method The upload function was forcibly disabled Description ftp port pasv mode invalid uploader set pasv forcibly A135 Meaning Invalid PORT PASV mode settings in connection with FTP u...

Page 174: ...checking management information file Description Invalid db information 1 2 was removed M206 1 Name of management information file containing invalid information 2 ID of invalid information Meaning Invalid management information was removed Description Memory card was pulled before unmount M207 Meaning Memory card was removed when mounted Description session timeout session ID 1 R101 1 Session ID ...

Page 175: ... Description starting extio S012 Meaning The external device input output service was started Description shutdown extio S013 Meaning The external device input output service was shut down Description starting timer S014 Meaning The timer service was started Description shutdown timer S015 Meaning The timer service was shut down Description 1 qtimer S017 1 starting stopping Meaning The qtimer serv...

Page 176: ...n less event client 2 Connect Disconnect Meaning The camera server client was connected or disconnected Description 1 host Host user User video jpg h264 Nu mber of frames W031 1 W WebView session V Session less video client Meaning When a client disconnected the total data that was sent to the client is displayed in number of frames Description 1 the image storing 2 W040 1 starting stopping 2 Reas...

Page 177: ...was started or stopped Description uploader mail normal 1 test 2 A040 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader ftp normal 1 test 2 A041 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader http normal 1 test 2 A042 1 Number of normal uploads 2 Number of test...

Page 178: ...TEARDOWN 3 Total number of client sessions 4 Total distribution count of Video stream 5 Total distribution count of Audio stream 6 Total distribution count of Metadata stream 7 Total distribution count of AudioBackChannel Meaning RTSP TEARDOWN request was received Description start multicast profile 1 num_of_sessions 2 V 3 A 4 M 5 BC 6 R005 1 Client IP address 2 Name of profile having received Mul...

Page 179: ...io Transmission button when Audio Audio Audio Server Audio Reception from Viewer was set to Disable Clicked the Audio Distribution button while receiving audio when Audio Communication Method was set to Half Duplex in Audio Audio General Audio Currently in the process of starting or ending audio transmission and receiving Attempted to start or stop audio transmission and reception while process is...

Page 180: ... to manual mode Attempted to operate the Back Light Compensation button or exposure compensation when Exposure was set to Manual Cannot be controlled because it is set to fixed at infinity mode Attempted to operate the focus when Focus was set to Fixed at infinity Insufficient memory card capacity An attempt was made to manually record to a memory card with insufficient capacity Recording to memor...

Page 181: ...the network In this case press the reset switch of the camera to initialize Prepare the camera in advance to be reset For top cover removal refer to the Installation Guide The camera does not have a power switch Turn the camera on and off by plugging in or unplugging the LAN cable PoE power supply or the power cable The reset switch is located in the back of the hole Push the switch using the tip ...

Page 182: ...182 For top cover attachment refer to the Installation Guide VB S32VE Reset Switch Reset Switch LED LED VB S32D VB S820D VB S920F LED Reset Switch 4 Attach the top cover S32VE ...

Page 183: ...fps 30 Profile High Bit Rate Control MBR Maximum Transmitted Frame Rate fps 30 0 Video Quality 6 Maximum Bit Rate kbps 128 Target Bit Rate kbps 128 I Frame Interval sec 1 Route List Conditions to Enable Settings Disable Route Name Route Name alphanumeric characters Specify Active Time Not Specified Start Time 00 00 End Time 00 00 Reverse Route Disable Speed PT 1 Slow Speed Z 1 Slow Pause sec 1 Rou...

Page 184: ...n Method Full Duplex Audio Input Mode Line In HM4x S32VE S32D S32VE S32VE HM4x S32VE HM4x S32VE HM4x S32D S820D S920F AAC LC Sampling Frequency kHz 48 Bit Rate kbps 128 Audio Server Audio Transmission from the Camera Disable Voice Activity Detection Disable Audio Reception from Viewer Disable Video Record Settings Video Record Action Upload Video Type Stream 1 H 264 1920x1080 General Upload Upload...

Page 185: ...tput for OFF Event Disable External Device Output Operation Mode Normally Open Active Output Format Continuous Pulse Output Time sec 1 External Device Output 1 2 Operation Mode Normally Open Active Output Format Continuous Pulse Output Time sec 1 External Device Input External Device Input Event Enable External Device Input 1 Title is displayed for only Operation Mode Normally Open Active Event Op...

Page 186: ...ut Event Type Event 2 Intelligent Function HM4x S32VE S32D HM4x S32VE S32D Volume Detection Status ON External Device Input Input 1 External Device Input Status Active Timer Timer 1 Intelligent Function Setting 1 Intelligent Function Status ON Operation ON Event Operation Disable Ongoing ON Event Operation Disable OFF Event Operation Disable Preset Not Specified Video Record Disable E mail Notific...

Page 187: ...lidity Period 2001 01 01 2037 12 31 802 1X Authentication 802 1X Authentication Disable Authentication Status Stop Authentication Method Authentication Method EAP TLS User Name Client Certificates Certificate Validity Period Not selected Administrator Account Administrator Name Authorized User Account User List User Authority Authorized User Camera Control Video Distribution and Privileged Camera ...

Page 188: ...uto DHCP IPv4 Address 192 168 100 1 IPv4 Address DHCP Subnet Mask 255 255 255 0 IPv4 Default Gateway Address IPv4 Default Gateway Address DHCP AutoIP Enable IPv4 Address AutoIP IPv6 IPv6 Enable Auto RA Enable Auto DHCPv6 Enable IPv6 Address Manual S32VE S32D S820D S920F HM4x S820D S920F Prefix Length 64 IPv6 Default Gateway Address IPv6 Address Auto DNS Name Server Address 1 Name Server Address 2 ...

Page 189: ...an water to ensure that water droplets and detergent do not remain Warning Do not use flammable solvents such as alcohol paint thinner or benzine when cleaning the camera Failure to follow these precautions could result in fire or electric shock Caution Periodically inspect the parts and screws for rust and loosening For inspections contact a Canon s sales representative Failure to follow these pr...

Page 190: ...accordance with local laws and regulations When disposing the camera initialize the camera and delete all setting information of the camera P 181 Be sure to remove the memory card from the camera before the disposal Camera Disposal ...

Page 191: ...l Time 133 Camera Management Tool 15 Camera Name 144 Camera Operation Day Night 40 Exposure Compensation 40 Focus 40 Pan Tilt 38 Pan Tilt Speed 39 Zoom 39 Zoom Speed 39 Camera Position 61 Camera Viewer 26 27 Color Saturation 68 Control Privileges 35 Current Volume Level 104 D Date 147 Day Mode 40 65 Day Night 40 65 76 Day Night Mode Switching 123 125 Daylight Saving Time 148 Default Gateway Addres...

Page 192: ...ked Event 51 127 Log 158 Log Messages 166 Low Cut Filter 92 M Main Language 30 Mobile Camera Viewer 30 Settings Page 29 Switch Users 30 Maintenance 153 Maximum Bit Rate 59 Maximum Connection Time 133 Maximum Number of Clients 133 Maximum Packet Size 150 mDNS 152 Memory Card 14 149 Memory Card Capacity 101 Memory Card Information 101 149 Message Error Message 179 Information Message 179 Log Message...

Page 193: ... Smart Shade Control 65 Snapshot 46 56 SNMP Server 131 Sound Clip Upload 94 Still Image 46 Subnet Mask 151 Switch Day Night 126 T Tilt 36 38 Time 147 Time Zone 148 Timer 124 Tour Route Settings 73 Troubleshooting 163 Trusted Sites 21 U Unmount 149 Upload 95 User Account 141 User Authentication 146 User Authority 142 User List 141 User Management 141 User Name 141 V Video and Audio Display Size Set...

Page 194: ...194 Z Zoom 36 38 ...

Page 195: ...gdom These symbols indicate that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU the Battery Directive 2006 66 EC and or national legislation implementing those Directives and the UK Waste Electrical and Electronic Equipment Regulations and the UK Batteries and Accumulators Regulations If a chemical symbol is printed beneath the symbol sho...

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