Canon EOS 5D MARK IV, Instruction Manual

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Troubleshooting Guide
Depending on your card reader and computer OS, large-capacity
CF cards or SDXC cards may not be properly recognized. In such
a case, connect your camera to the computer with the interface
cable, then transfer the images to the computer using EOS Utility
(EOS software, p.598).
41
and
61
images cannot be processed with the camera.
Use Digital Photo Professional (EOS software, p.598) to process
those images.
With this camera, you cannot resize or crop JPEG
c
images,
1
/
41
/
61
images, or frame-grab images from 4K movies
saved as still photos (p.452, 454).
White, red, blue, or other colored dots of light may appear on
images if the sensor is affected by cosmic rays, etc. Their
appearance may be surpressed if you perform [
Clean now
f
]
under [
5
3: Sensor cleaning ] (p.458).
Although Dual Pixel RAW images can be processed with [
x
1:
RAW image processing ], this camera cannot process the image
using Dual Pixel data. For using Dual Pixel data, process the
images with the Digital Photo Professional (EOS software, p.598).
My card reader does not recognize the card.
I cannot process the RAW image.
I cannot resize or crop the image.
Dots of light appear on the image.
The Dual Pixel information cannot be used for processing
the RAW images.