• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the
Options
icon. Click
Advanced Options
. Click
Host Routing Table
. Press the
Menu
key. Click
Register Now
.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 234
About wireless coverage indicators, 236
Turn on or turn off data service or set roaming options, 234
Change an email message filter, 55
Forward messages from a specific email message folder to your device, 52
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 201
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn off the connection to the wireless network, 234
Fixed dialing, 35
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
User Guide
Messages
89