![background image](http://html1.mh-extra.com/html/amx/modero-nxd-1200v/modero-nxd-1200v_operation-reference-manual_2938937171.webp)
Troubleshooting
159
NXD/T-1200V Wall/Flush Mount Touch Panel
Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation
of a Modero touch panel.
Troubleshooting Information
Symptom
Solution
Manifest.xma can not be found.
An error occurs when sending a
file to a G4 panel.
• Manifest.xma is the file that contains the listing for all the files. If you see this
error again, before attempting to send the file, uncheck the Smart Transfer
box. It may be necessary do a Full Clean.
When using G4 WebControl to
communicate with a target panel, a
VNC Server dialog appears on my
screen.
• During a WebControl connection to a target panel you are prompted with a
G4 Authentication dialog which asks you to enter the assigned password for
the panel (before gaining access).
• If you are ever prompted with a VNC Server dialog, you must enter the IP
Address of the target panel. This can be found within the
Setup
>
Protected
Setup
>System Settings page.
- This IP Address of the panel appears within the IP Settings section of this
page
• Enter the IP Address and click
OK
. You will then be prompted with the G4
Authentication popup where you must enter the panel’s WebControl
password.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection, I can’t
get my communication icon to turn
Green.
• A Green communication icon indicates that a connection has been
established to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection communication
settings for a Virtual Master.
• Navigate to the System Settings page and toggle the
Type
field to
USB
.
• Make sure the Type-A USB connector is securely connected to the PC.
• Make sure the panel DOESN’T have the mini-USB connected and TURN
OFF the panel.
• Once the panel has turned ON THEN connect the mini-USB to the Program
Port. The USB icon should appear in your system tray. If it doesn’t, refer to
the
Configuring and Using USB with a Virtual Master
section on page 47.
• The panel can take a few minutes to detect the connection to the PC.
Calibration is not working.
• After the Modero touch panel has been updated with a new firmware kit
(downloaded to the panel through NetLinx Studio), the calibration could need
to be reset.
• Cycling power to the panel should provide a baseline calibration for the
particular touch panel. Proceed to the Calibration page and reset the on-
screen calibration.
Panel doesn’t respond to my touches
• The protective cover acts to press on the entire LCD and makes calibration
difficult because the user can’t calibrate on specific crosshairs when the
sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed before
beginning any calibration process.
I updated my panel firmware but my
Battery Base page doesn’t seem to
be working properly.
• Cycle power manually to the panel and check the Battery Base page after
startup.
• If downloading the firmware to the panel via a COM port, try using an IP
Address and retry the download of the firmware to the panel.
Summary of Contents for Modero NXD-1200V
Page 40: ...Touch Panel Accessories 28 NXD T 1200V Wall Flush Mount Touch Panel...
Page 80: ...Configuring Communication 68 NXD T 1200V Wall Flush Mount Touch Panel...
Page 92: ...Upgrading Modero Firmware 80 NXD T 1200V Wall Flush Mount Touch Panel...
Page 164: ...Programming 152 NXD T 1200V Wall Flush Mount Touch Panel...
Page 170: ...Appendix 158 NXD T 1200V Wall Flush Mount Touch Panel...
Page 175: ...Troubleshooting 163 NXD T 1200V Wall Flush Mount Touch Panel...