Table of Contents
AltiWare OE System Installation & Administration Manual
iii
Liability & Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . xxvii
C
HAPTER
1
AltiServ Office Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
AltiServ Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key AltiServ Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
PBX Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Automatic Call Distribution Features . . . . . . . . . . . . . . . . . . . . . 12
Automated Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . 15
AltiGen Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Internet Integration Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System Administration Features. . . . . . . . . . . . . . . . . . . . . . . . . 19
T1/PRI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Voice over IP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Voice over IP Session Support AltiServ Features . . . . . . . . . . . 23
AltiWare Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Add-On Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optional Kits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
C
HAPTER
2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System Key Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Selecting the AltiServ Platform . . . . . . . . . . . . . . . . . . . . . . . . . 29
Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . 30
Proper Grounding and Loop Current . . . . . . . . . . . . . . . . . . . . . 30
Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . 31
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Functional Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
AltiGen Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AltiGen Board Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Summary of Contents for Altiware OE 4.5
Page 57: ...Key AltiServ Characteristics 28 AltiWare OE System Installation Administration Manual ...
Page 117: ...Software Installation Troubleshooting 88 AltiWare OE System Administration Manual ...
Page 169: ...Setting Logout Reason Codes 140 AltiWare OE System Installation Administration Manual ...
Page 261: ...Setting Up Monitor Lists 232 AltiWare OE System Installation Administration Manual ...
Page 283: ...Phrase Management 254 AltiWare OE System Installation Administration Manual ...
Page 365: ...AltiWeb Security 336 AltiWare OE System Installation Administration Manual ...
Page 375: ...Multisite Configurator 346 AltiWare OE System Installation Administration Manual ...
Page 403: ...Advanced CallRouter 374 AltiWare OE System Installation Administration Manual ...
Page 439: ...410 AltiWare OE System Installation Administration Manual ...