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System Configuration
AltiWare OE System Installation & Administration Manual 139
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Setting Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify
why they are signing off from the workgroup, and the manager can view
that information. If logout reasons are required, the system requests a
reason at logout from the phone set and from the AltiAgent application.
The Logout Reason window allows you to enable or disable the required
entry of a logout reason, and it provides for defining up to 20 reason codes.
A logout history can be tracked and stored for future analysis.
To access the Logout Reason window, select System Configuration... on
the Management menu, then click the Logout Reason tab.
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Figure 20. Logout Reason window, System Configuration
To require logoff reasons, check the Logout reason code required check
box. If you don’t want to require reason codes, deselect the check box.
To define reason codes, type the associated reason into the text box next to
the code you want to associate with the reason.