Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 236 / 455

Extension and Workgroup Configuration
AltiWare OE System Installation & Administration Manual 207
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Workgroup Ring No Answer Handling
In the Workgroup view of the Workgroup window, you can also set options
for RNA handling for an entire workgroup. If an incoming call encounters
RNA for every agent in the workgroup, the call will be forwarded
according to these settings. If you do not set options here, the call will go
to the workgroup’s voicemail after ringing all agents.
To set options for workgroup RNA handling:
• In Workgroup RNA Handling, select Enable Forward To, then
specify settings for an extension, outside number, or Auto Attendant as
necessary.
You can use Apply to… as discussed in “Apply or Apply To…?” on page
190 to apply the configuration to one, some, or all workgroups.
Assigning Workgroups to Extensions
This is the second of the two ways (see “Establishing Workgroup
Membership” on page 204) to assign extensions as members of groups.
This method—selecting a physical or virtual extension and then clicking
the Workgroup tab—provides an extension view of workgroups. You can
see all the workgroups to which the extension belongs, and you can change
those assignments.