Registration & Technical Support
AltiWare OE System Installation & Administration Manual
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1. Local Authorized Dealers Service Department.
2. AltiGen’s Technical Support Manager at [email protected].
3. For remaining unresolved problems or complaints, send an email to
AltiGen’s CEO at [email protected], or call 510-252-9712 x 120.
Repair and Replacement
This policy addresses the procedure for return of any materials to AltiGen
from Authorized AltiGen Dealers only. It covers materials returned for any
and all reasons.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can
be obtained by calling 510-252-9738. AltiGen reserves the right to refuse
return of any material that does not have an RMA number. The RMA
number should be clearly marked on the outside of the box in which the
material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
Replacements
If the defective product is to be used until replaced, AltiGen will ship the
replacement product with an invoice. If the defective product is received by
AltiGen within 30 days of shipment by AltiGen, the amount of the returned
product will be credited to the account.
Summary of Contents for Altiware OE 4.5
Page 57: ...Key AltiServ Characteristics 28 AltiWare OE System Installation Administration Manual ...
Page 117: ...Software Installation Troubleshooting 88 AltiWare OE System Administration Manual ...
Page 169: ...Setting Logout Reason Codes 140 AltiWare OE System Installation Administration Manual ...
Page 261: ...Setting Up Monitor Lists 232 AltiWare OE System Installation Administration Manual ...
Page 283: ...Phrase Management 254 AltiWare OE System Installation Administration Manual ...
Page 365: ...AltiWeb Security 336 AltiWare OE System Installation Administration Manual ...
Page 375: ...Multisite Configurator 346 AltiWare OE System Installation Administration Manual ...
Page 403: ...Advanced CallRouter 374 AltiWare OE System Installation Administration Manual ...
Page 439: ...410 AltiWare OE System Installation Administration Manual ...