Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 235 / 455

Establishing Workgroup Membership
206 AltiWare OE System Installation & Administration Manual
To remove extension(s) from a workgroup:
1. Click the extension number(s) in the Member list.
2. Click Remove to move them to the Not Member list.
Setting the Audio Peripheral Options
In the Workgroup view of the Workgroup window, you can also set audio
peripheral options—which greetings and updates to use, and so forth. For
each workgroup you can either use the system default audio peripheral
configuration or you can set up a custom configuration.
The default audio peripheral setup is discussed in “Audio Peripheral
Configuration” on page 255. Custom configuration involves choosing
other phrases—a function set with the Auto Attendant as discussed in
Chapter 10, Auto Attendant Configuration.
You can also use Apply to… as discussed in “Apply or Apply To…?” on
page 190 to apply the configuration to one, some, or all workgroups.
Handling Queue Overflow
In the Workgroup view of the Workgroup window, you can also set options
for handling long queues or long wait times for callers. When a queue
exceeds a set number of calls, or callers are waiting beyond a set length of
time, calls are automatically forwarded to an Auto Attendant, voicemail
box, extension, or outside number.
To set options for handling call overflow:
1. In the Queue Over Flow Handling field group, set options for queue
length and wait time. You can set one or both of these.
Note:
The expected waiting time is calculated by average queue time
x queue size + (average queue time/2) / 60. The default average
queue time is 60 seconds.
2. Set a call forwarding destination if the queue length and wait time
settings are exceeded. If this option is not enabled, calls will go to the
workgroup’s voicemail.
Note:
If you choose an extension, this can be the same workgroup
extension or another workgroup.
You can use Apply to… as discussed in “Apply or Apply To…?” on page
190 to apply the configuration to one, some, or all workgroups.