Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 27 / 455

xxvi AltiWare OE System Installation & Administration Manual
1. Take or ship the product (shipment prepaid) to your AltiGen distributor
or to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and
can be obtained by calling 1-510 252-9712. AltiGen reserves the right
to refuse return of any material that does not have an RMA number.
The RMA number should be clearly marked on the outside of the
box in which the material is being returned. Please see the example
below:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you must provide 1) date/proof of purchase,
2) serial number of product, 3) your name and company name, 4) your
shipping address and 5) description of the problem.
3. For additional information, contact AltiGen via e-mail at
support@altigen.com.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact
your AltiGen Communications dealer for warranty information and
services.