Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 415 / 455

RTM Data Schema
386 AltiWare OE System Installation & Administration Manual
Agent Data
NodeID Server ID
(System ID)
assigned to an
AltiServ system
in AltiAdmin ULONG value: 1–100
Date Day information ULONG mm/dd/yy
* Time
Time Time interval short hh:mm
* Period
AgentNum Agent extension
number UCHAR (8)
NumInCall Calls answered;
if a call is
rerouted to and
answered by the
same agent, the
count is
incremented short * Calls
Answered
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time the agent
answers a call
until the call is
disconnected or
transferred out of
the WG ULONG * Calls
Answered
Duration
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
“Connected”
state short * Outgoing
Calls
Table 2: RTM Data Format
Database
Element Definition Type Specification/
* CDR Client
Field