Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 285 / 455

Audio Peripheral Configuration
256 AltiWare OE System Installation & Administration Manual
Configuring Music On Hold and Recorded
Announcements
Callers will hear the music or recorded announcement configured in Audio
Peripheral Configuration only if the user places the caller on hold by
pressing FLASH or LINK. If the user presses HOLD, the caller hears
nothing.
To configure music on hold:
1. Open the Audio Peripheral Configuration window as discussed in the
previous section.
2. Select the check box, Enable Callers on Hold or in Queue to Listen
to Music or Recorded Announcement.
3. Select the Quantum or Triton Analog Station board number to which
the audio equipment is attached.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before… checkbox.
2. Use the drop-down list to select the prompt number you want to use for
the greeting message. (Creating prompts is discussed in previous
sections.)
To play an update prompt every thirty seconds:
1. Select the Play Update Prompt … checkbox.
2. Use the drop-down list to select the prompt number you want to use for
the greeting message.
Configuring Overhead Paging
To configure overhead paging:
1. Connect overhead paging equipment to a Quantum or Triton Analog
Station board audio out jack.
2. Access the Audio Peripheral Configuration window and select Enable
Overhead Paging.