Altigen Altiware OE 4.5, System Administration & Installation Manual, Page: 413 / 455

RTM Data Schema
384 AltiWare OE System Installation & Administration Manual
OutCallDuratio
n Duration of
outgoing calls
(NumOutCall);
from the time the
call enters
“Connected”
state until
disconnect ULONG * Outgoing
Calls Duration
NumCallToVM Count of
voicemail
messages (calls
transferred to
VM from queue
by caller
pressing #, and
calls
automatically
transferred to
WG VM after
RNA for every
agent) short * Calls
Transferred to
Voice Mail
NumCallAband
oneDuringRing Count of calls
abandoned while
ringing an agent short A
* Calls
Abandoned
During Ring
NumCallAband
onedInQ Count of calls
abandoned while
waiting in queue short B
* Calls
Abandoned in
Queue
NumCallAband
oneBeforeAnsw
er Total abandoned
calls (during
VM, queue, and
RNA) short C
C–A–B=
* Calls
Abandoned
during VM
Table 2: RTM Data Format
Database
Element Definition Type Specification/
* CDR Client
Field