Canon 08011-41-UD2-003 Installation And Configuration Manual Download

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08011-41-UD2-003

Canon

Authorized Send

Installation and Configuration

Guide

for imageRUNNER Machines

Version 4.1

Summary of Contents for 08011-41-UD2-003

Page 1: ...08011 41 UD2 003 Canon Authorized Send Installation and Configuration Guide for imageRUNNER Machines Version 4 1 ...

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Page 3: ... 21 1 1 8 MEAP Application Coexistence Support 21 1 2 Communication Environment 22 1 2 1 Communication Diagrams 26 1 2 1 1 Authentication Communication Diagrams 26 1 2 1 2 Address Book Communication Diagrams 27 Chapter 2 Installing Authorized Send 29 Chapter 3 Configuring Authorized Send 35 3 1 Flow of Configuration Operations 35 3 2 Creating an Authentication Server 49 3 3 Editing an Authenticati...

Page 4: ...een Error Messages 157 6 1 7 Scan to Fax Configuration Screen Error Messages 158 6 1 8 Scan to Folder Configuration Screen Error Messages 158 6 1 9 Create Update Share Name Screen Error Messages 159 6 1 10 Options Screen Error Messages 160 6 1 11 Logs Screen Error Messages 161 6 1 12 Change Login ID Password Screen Error Messages 162 6 1 13 Brand Configuration Servlet Screen Error Message 162 6 1 ...

Page 5: ...ages 173 6 5 3 SCAN TO FAX Notification Messages 174 6 5 4 SCAN TO FAX Error Messages 174 6 6 SCAN TO FOLDER Screen Notification Messages 175 6 6 1 SCAN TO FOLDER Warning Message 175 6 6 2 SCAN TO FOLDER Input Request Messages 175 6 6 3 SCAN TO FOLDER Notification Messages 176 6 6 4 SCAN TO FOLDER Error Messages 176 ...

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Page 7: ...al Embedded Application Platform This manual does not provide instructions for using or operating the Authorized Send application For instructions on using the Authorized Send application see the Authorized Send User s Guide for imageRUNNER Machines Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions and instructions that should be observed ...

Page 8: ...atures you must first press the key or application tab for the desired function Press arrow key to access installed MEAP applications On the MEAP Application screen there may be several application tabs that you can select Select only the proper tab for the application that you want to use The default application tab for Authorized Send is NOTE The default tab name can be customized and therefore ...

Page 9: ...creens Key Name Examples Install OK Displays Used in This Manual Most screen shots used in this manual are those taken when Authorized Send is being installed using MEAP SMS Service Management Service or when Authorized Send is running on the Color imageRUNNER C5185 unless otherwise specified The keys buttons you should select or click are marked with a circle as shown below When multiple keys but...

Page 10: ...eRUNNER or Color imageRUNNER multifunctional machine featuring embedded MEAP technology NTLM NT LAN Manager Printable ASCII These characters are from space up to and including tilde on the ASCII table the decimal values for the characters x are 32 space x 126 tilde SMS Service Management Service SMTP Simple Mail Transfer Protocol SSL Secure Sockets Layer STRING A set of consecutive characters that...

Page 11: ...y names herein are or may be the trademarks of their respective owners Copyright Copyright 2009 by Canon U S A Inc All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of Canon U S A Inc Disclaim...

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Page 13: ...R or machine imageRUNNER machines are the Canon imageRUNNERs Color imageRUNNERs and imagePRESS multifunctional machines Authorized Send is designed to perform the following functions once configured from the Authorized Send Configuration servlet Authenticate against an LDAP server Ability to disable LDAP authentication Authenticate to an address book server anonymously Retrieve a user s e mail add...

Page 14: ...te SMTP server Job Build feature Ability to upgrade from previous versions of Authorized Send MEAP Configuration Tool 1 0 compatibility Ability to change the application display name Ability to configure the application s images and colors Ability to alter address book search results Provide USB keyboard support Enables a System Administrator to configure default scan settings for each file type I...

Page 15: ... Canon MEAP enabled devices using the minimum specified MEAP Contents version Device Family MEAP Contents imageRUNNER 2270 2870 3570 4570 32 02 imageRUNNER 8070 9070 85 105 11 03 imageRUNNER 5570 5070 6570 35 02 imageRUNNER C3170 20 25 imageRUNNER 7105 7095 7086 35 02 imageRUNNER C6870 C5870 11 03 imageRUNNER C5180 C4580 C4080 20 05 imagePRESS C1 1 08 imageRUNNER C3380 C2880 10 02 imageRUNNER 3025...

Page 16: ...tive Directory Lotus Domino Version 7 Novell NetWare 6 5 eDirectory 8 7 SP1 or later Supported address book servers Windows 2000 SP4 2003 SP2 2008 SP1 Active Directory Lotus Domino Version 7 Novell NetWare 6 5 eDirectory 8 7 SP1 or later Supported name servers Windows 2000 SP4 2003 SP2 2008 SP1 or later DNS server Supported Scan to E Mail servers Microsoft Exchange Server 2000 2003 2007 SP1 Suppor...

Page 17: ...cessary for running Kerberos authentication 1 1 4 Home Directory Requirements If the System Administrator wants to configure the Retrieve Home Directory Active Directory only feature the following three types of configurations are supported Local Share This configuration illustrates when the home directory exists on the authentication server as a local share No text manipulation is required and th...

Page 18: ...r Authorized Send to use the text as it is Therefore some text manipulation is required In this case Authorized Send removes the leading drive letter in this case C and then the rest of the text is treated as a local share In this example home_directories must be a valid share name Mapped Share This configuration illustrates when the home directory exists as a mapped share In this example fileserv...

Page 19: ...MPORTANT If the authentication server is configured with a NetBIOS domain name access is granted to the application however you will not be able to access any domain based DFS roots 3 Browsing for domain based DFS roots are not supported A preset share or home directory must be configured or be manually entered in the share location IMPORTANT If you configure a preset share for a domain based DFS ...

Page 20: ...server Used for authentication Kerberos UDP TCP Port 88 Used for authentication LDAP TCP Port 389 Used to retrieve e mail addresses SMB TCP Port 139 and TCP Port 445 Used for the Scan to Folder function SMTP TCP Port 25 Used for the Scan to E Mail function HTTP TCP Port 8000 Used to access the administration Web page HTTPS TCP Port 8443 Used to access the secure administration Web page SSL TCP Por...

Page 21: ...the LDAP Group Disable Require TLS for all operations for the LDAP Server in the Connections section In the Restrictions section select Use Low Cipher 56 or 64 bit 1 1 8 MEAP Application Coexistence Support Authorized Send can coexist with other installed MEAP applications that have received verification by Canon U S A Inc provided that there are sufficient resources available on the MEAP device T...

Page 22: ...s The following table lists the supported authentication servers and authentication methods Supported Authentication Servers Authentication Methods Windows Active Directory NTLM Kerberos with or without SSL Novell NetWare 6 5 eDirectory 8 7 SP1 Simple LDAP with or without SSL Lotus Domino v7 Simple LDAP with or without SSL The following table lists the supported address book servers and binding me...

Page 23: ...Mail function on the MEAP machine The machine sends an LDAP query to the address book server to retrieve the desired list of e mail addresses 2 Once all e mail addresses are verified and selected the machine sends the e mail message to the E mail or SMTP server Scan to Fax 1 The user manually inputs the recipient s fax number 2 The machine sends the scanned document to the SMTP server 3 The SMTP s...

Page 24: ...accesses a network share they are authenticated against that share using their credentials If they do not have access rights to that share they will be prompted to enter a user name and password Scan to Folder with NTLM Authentication 1 The user logs on to the machine using one of the authentication methods 2 The user browses and enters their credentials to gain access to a network shared folder u...

Page 25: ...ed in a sub folder that was dynamically created of the selected folder Dynamic Domain Controller Location 1 The user tries to log on to the machine using one of the authentication methods 2 The system is unable to contact the authentication server previously cached 3 The system locates the next closest available domain controller 4 Authentication or address book lookup is performed by the new doma...

Page 26: ... communication protocols based on the authentication method that you select You can configure up to 10 authentication servers 1 2 1 1 Authentication Communication Diagrams Kerberos Authentication Communication Protocol LDAP Kerberos NTLM Authentication Communication Protocol LDAP NTLM Simple Authentication Communication Protocol LDAP Simple ...

Page 27: ...Machines 27 1 2 1 2 Address Book Communication Diagrams Kerberos Communication with an Address Book Server NTLM Communication with an Address Book Server Simple Communication with an Address Book Server Anonymous Bind Communication Using LDAP with an Address Book Server ...

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Page 29: ... Send Version 4 1 If you want to upgrade from a previous version of Authorized Send you must uninstall the previous version from the MEAP device before installing this version If you are upgrading from version 3 0 3 51 3 52 or 4 0 you do not have to uninstall the previous version if you are using the same license file although you still must Stop the program Do not use the browser s Back and Forwa...

Page 30: ...lation and Configuration Guide for imageRUNNER Machines 2 Enter MeapSmsLogin in Password click Log In The SMS Application List screen is displayed 3 Click the Install tab The SMS Install Application License screen is displayed ...

Page 31: ...er Application File click Browse to the right of Path 5 Navigate to the drive or directory containing the jar file select the file click Open IMPORTANT Make sure that you select the file that ends with the jar extension for the application file 6 Verify that the correct file was selected ...

Page 32: ... the LMS beforehand For more information contact your local authorized Canon dealer 8 Navigate to the drive or directory containing the lic file select the file click Open IMPORTANT Make sure that you select the file that ends with the lic extension for the license file 9 Verify that the correct file was selected click OK The SMS Confirm Install Application License screen is displayed ...

Page 33: ...Authorized Send Installation and Configuration Guide for imageRUNNER Machines 33 10 Click OK During installation the message Installing Please wait a moment is displayed ...

Page 34: ...geRUNNER Machines 11 Click the Authorized Send radio button click Start Note that the status of the Authorized Send application is Installed before clicking Start The status will change to Started if successful Installation is complete 12 Click Log Out to exit SMS ...

Page 35: ...e Scan to Fax Settings Scan to Folder General Configure the Scan to Folder settings Preset Shares Create preset folders for users to scan to Options Configure the optional settings Logs Configure the log settings remote syslog servers and download and view the logs About Display the Authorized Send version information 3 1 Flow of Configuration Operations From the Authorized Send Configuration scre...

Page 36: ...fault password is Admin The Authentication Servers screen is displayed IMPORTANT If you are using a temporary license and the license has expired the message The Authorized Send license has expired Please contact your Canon dealer will be displayed You must update your license file or you will not be able to access the Configuration servlet 3 Click Add The Create Authentication Server screen is di...

Page 37: ...ed on the selected authentication method click Create See Creating an Authentication Server on p 49 The available settings vary depending on the selected authentication method The Authentication Server is created and is added to the list on the Authentication Servers screen 5 Click E Mail Service General The E Mail Service screen is displayed ...

Page 38: ...RUNNER Machines 6 Configure the settings under General Settings click Save See Configuring E Mail Service Settings on p 65 7 Click E Mail Service Address Book The Address Book Servers screen is displayed 8 Click Add The Create Address Book Server screen is displayed ...

Page 39: ...mageRUNNER Machines 39 9 Configure the settings on the Create Address Book Server screen click Create The address book server is created and is added to the list on the Address Book Servers screen 10 Click Scan to E Mail The Scan to E Mail screen is displayed ...

Page 40: ...t the respective check boxes under Disabled If you want to restrict the To text box to only show the user s e mail address select the Self check box If you require that the Subject text box is always populated select the Required check box You can set up default recipients subjects and body text by entering their default values in the To Subject and Body text boxes under Default Value If you want ...

Page 41: ...een is displayed 13 Click the Enable Scan to Fax check box enter the appropriate template configuration in the Fax Recipient Template text box click Save See Configuring Scan to Fax Settings on p 97 A message is displayed informing you that the settings have been saved NOTE The Scan to Fax function is disabled by default ...

Page 42: ...er in WINS Server IP click Save Select the Scan to Home Directory Preselected Share only check box if you want to automatically disable the Preset Share File Server Path and Browse check boxes with one click If you want to manually restrict user access to the Preset Share drop down list File Server and File Path text boxes Browse key or File Name text box on the SCAN TO FOLDER screen on the machin...

Page 43: ...utomatically created when a user tries to scan to a folder that does not exist Select the Only for Preset Shares check box to restrict a user to only scan to a dynamic folder that was created as a preset share by the System Administrator beforehand When this option is selected the user must enter a valid file server file path manually A message is displayed informing you that the settings have bee...

Page 44: ...dded to the list on the Preset Shares screen 17 1 If you want to specify your home directory as a preselected share that will automatically appear in the Preset Share drop down list on the SCAN TO FOLDER screen select Home Directory if exists from the Preselected Share drop down list click Save See Creating a Preset Share on p 103 A message is displayed informing you that the settings have been sa...

Page 45: ...e for imageRUNNER Machines 45 18 Click Scan Settings The Scan Settings screen is displayed 19 Specify the scan settings as necessary click Save See Configuring Scan Settings on p 108 A message is displayed informing you that the settings have been saved ...

Page 46: ... Guide for imageRUNNER Machines 20 Click Options The Options screen is displayed 21 Specify the optional settings as necessary click Save See Configuring Optional Settings on p 113 A message is displayed informing you that the settings have been saved ...

Page 47: ...ogs The Logs screen is displayed 23 Check the Enable Logging check box specify the Severity Level configure the syslog servers click Save See Configuring Log Settings on p 117 You can also view download or delete the current log file For more information see Configuring Log Settings on p 117 ...

Page 48: ...48 Authorized Send Installation and Configuration Guide for imageRUNNER Machines 24 If you want to verify the version number of Authorized Send click About 25 Click Logout ...

Page 49: ...nd address book server For more information on synchronizing the device clock with the server clock see Synchronizing the Device and Server Time on p 142 1 Display the Authorized Send Configuration screen NOTE For instructions on displaying the Authorized Send Configuration screen see Flow of Configuration Operations on p 35 2 Enter your user name in Login ID and your password in Password click Lo...

Page 50: ... to use Authorized Send without logging on to the application IMPORTANT If an Anonymous authentication server is configured the Authorized Send SIGN IN screen on the machine is always bypassed and the user is logged in as an anonymous user If an Anonymous server is created other servers cannot be used To disable Anonymous authentication the Anonymous authentication server must be deleted When Anon...

Page 51: ...Folder Authentication Settings Authentication Settings Method Kerberos Pull Host from Select Yes to automatically pull the host information DNS from the DNS after you click Create Select No if you want to manually configure the host information The default setting is No If you select the Yes radio button the first live domain controller is used as the authentication server after you click Create H...

Page 52: ... only displayed if Pull Host from DNS is set to No Select this check box if you want the connection to the authentication server to be verified before you save the settings The Test check box is selected by default Hostname This text box is only displayed for Kerberos if Pull Host from DNS is set to No Enter the host name of the authentication server Domain Name Enter the domain name of the authen...

Page 53: ...selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched Search Root Specify the search root for searching the user s home directory via LDAP Depending on your environment you must enter the Base DN Distinguished Name of the location of the user accounts If the directory server is ...

Page 54: ...of a share for the Scan to Folder feature IMPORTANT If you select the Kerberos protocol for the authentication method make sure that the device clock setting is properly synchronized with the configured authentication server and address book server For more information on synchronizing the device clock with the server clock see Synchronizing the Device and Server Time on p 142 5 2 If you select NT...

Page 55: ...Enter the connecting port number of the authentication server You can enter a maximum of five numbers The default port number is 389 SSL This check box is only displayed if Pull Host from DNS is set to No and if the Pull Port from DNS check box is not selected Select this check box if you want the authentication server to use SSL If you select this check box the host port number automatically chan...

Page 56: ...d and the Retrieve Home Directory Active Directory only check box on the Create Address Book Server screen is also selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched Search Root Specify the search root for searching the user s home directory via LDAP Depending on your environ...

Page 57: ...u selected for the authentication server NTLM Enter the domain name to be used for NTLM domain name authentication of a share for the Scan to Folder feature 5 3 If you select Simple as the authentication method specify the Authentication Settings Retrieve User E Mail Address During Authentication Scan to Home Directory Settings and Scan to Folder Authentication Settings Authentication Settings Met...

Page 58: ...lic Credentials is set to Yes Enter the user s login Distinguished Name to use when performing the first bind of the Simple Binding process Public Password This text box is only displayed if Use Public Credentials is set to Yes It is used as the password for authentication against the address book server It is an optional text box with no limit on the number of characters that can be used LDAP Mat...

Page 59: ...cked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched Search Root Specify the search root for searching the user s home directory via LDAP Search Root only appears if the Retrieve Home Directory Active Directory only check box is selected LDAP Match Select sAMAccountName or userPrincipalName from Attribute the drop dow...

Page 60: ...nymous Enter the user name for anonymous sending You can User Name enter a maximum of 40 characters Validation cannot occur if this text box is blank The default setting is anonymous Anonymous This text box is used as the sender s e mail address for User E Mail the Scan to Fax and Scan to E Mail functions Enter the Anonymous user s e mail address You can enter a maximum of 64 characters for the fi...

Page 61: ...function s button disabled and an error message NOTE Validation of the Anonymous User Name and Anonymous User E Mail occurs when Create is clicked If validation fails an error message is displayed Address Book Server for E Mail Lookup Address Book Select a configured address book server to use with the Server e mail lookup feature of the Scan to E Mail function 6 Click Create If you make a mistake...

Page 62: ...ageRUNNER Machines 3 3 Editing an Authentication Server You can edit a previously created authentication server from the Authorized Send Configuration screen 1 Click Authentication select the check box next to the authentication server you want to edit click Edit ...

Page 63: ...chines 63 2 Edit the settings for the authentication server as necessary click Update If you make a mistake click Reset to return the settings to their original values To cancel editing the authentication server and return to the Authentication Servers screen click Cancel ...

Page 64: ...ete a previously created authentication server from the Authorized Send Configuration screen 1 Click Authentication select the check box next to the authentication server you want to delete click Delete 2 Click OK If you do not want to delete the authentication server click Cancel The authentication server is deleted from the list ...

Page 65: ...erations on p 35 2 Configure the settings as necessary General Settings SMTP Server Enter the IP Address or DNS name of the SMTP server Address Port Enter the connecting port number of the SMTP server You can enter a maximum of five numbers The default port number is 25 Test Select this check box if you want the connection to the SMTP server to be verified before you save the settings The Test che...

Page 66: ... If Yes is selected for Use Public Credentials you must enter Password the password for SMTP authentication 3 Click Save If you make a mistake while configuring the settings click Reset to return the settings to their original values A message is displayed informing you that the configuration has been saved IMPORTANT Click the Test check box if you want to test the validity of the IP address you e...

Page 67: ...ation on synchronizing the device clock with the server clock see Synchronizing the Device and Server Time on p 142 NOTE To associate an address book with an authentication server you must first create an authentication server for Authorized Send For instructions on creating an authentication server see Creating an Authentication Server on p 49 This option may be initially set on this screen as we...

Page 68: ... drop down list under Retrieve User E Mail Address for the Following Authentication Server IMPORTANT If you select Kerberos NTLM or Simple as the authentication server Same as Authentication Server appears as an additional setting under Address Book Settings Select Yes to create the address book with the same credentials as the selected authentication server If you select No you must enter the con...

Page 69: ...for the authentication method NOTE Although step 3 shows a standalone address book server with no association to an authentication server the configuration information is identical to if you were creating an address book server with an association to an authentication server except for selecting None for the authentication server and not displaying Same as Authentication Server Search Root Dependi...

Page 70: ... Settings the value entered here is also used for Home Directory retrieval An example for Active Directory is sAMAccountName or userPrincipalName LDAP Email Enter the e mail LDAP attribute to pull the Attribute user s e mail address An example for Active Directory is mail Maximum Select 10 25 50 75 or 100 from the Search Results drop down list for the maximum number of search results that you want...

Page 71: ...ORTANT If this check box is selected and the Retrieve Home Directory Active Directory only check box on the Create Authentication Server screen is also selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched IMPORTANT If you select the Kerberos protocol for the authentication meth...

Page 72: ...OTE Although step 3 shows a standalone address book server with no association to an authentication server the configuration information is identical to if you were creating an address book server with an association to an authentication server except for selecting None for the authentication server and not displaying Same as Authentication Server LDAP Email Enter the e mail LDAP attribute to pull...

Page 73: ...rectory only check box on the Create Authentication Server screen is also selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched 2 1 3 If you select an Anonymous authentication server proceed to step 3 and enter the configuration information for the authentication method NOTE Alt...

Page 74: ...dress for the Following Authentication Server NOTE The items in the Authentication Server drop down list correspond to previously registered authentication servers If you select None from the Authentication Server drop down list the address book server you create will not be associated with an authentication server and will not interact with any other features of Authorized Send Select None if you...

Page 75: ... Method drop down list Kerberos The machine communicates directly to Active Directory NTLM The machine communicates directly to Active Directory Simple Necessary if you use Domino or eDirectory for authentication Anonymous Authorized Send will not use any user login credentials to search the address book for e mail addresses ...

Page 76: ...anually configure the host information The default setting is No If you select the Yes radio button the first live domain controller is used as the address book server after you click Create Host This text box is only displayed if Pull Host from DNS is set to No Enter the DNS name or IP address of the address book server Port This text box is only displayed if Pull Host from DNS is set to No and i...

Page 77: ... Enter the domain name of the address book server Pull Port from This check box is only displayed if Pull Host from DNS DNS is set to Yes Select the Pull Port from DNS check box if you want the Port text box to be dynamically populated from the DNS Use Public Select Yes to use the public credentials Public User Credentials Name and Public Password configured by the System Administrator Select No t...

Page 78: ...r e mail Attribute address retrieval If the Retrieve Home Directory Active Directory only check box is selected under Scan to Home Directory Settings the value entered here is also used for Home Directory retrieval An example for Active Directory is sAMAccountName or userPrincipalName LDAP Email Enter the e mail LDAP attribute to pull the user s e mail Attribute address An example for Active Direc...

Page 79: ...server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched IMPORTANT If you select the Kerberos protocol for the authentication method make sure that the device clock setting is properly synchronized with the configured authentication server and address book server For more information on synchronizing the devi...

Page 80: ...lly configure the host information The default setting is No If you select the Yes radio button the first live domain controller is used as the address book server after you click Create Host This text box is only displayed if Pull Host from DNS is set to No Enter the DNS name or IP address of the address book server Port This text box is only displayed if Pull Host from DNS is set to No and if th...

Page 81: ...heck box if you want the Port text box to be dynamically populated from the DNS Use Public Select Yes to use the public credentials Public User Credentials Name and Public Password configured by the System Administrator Select No to use Anonymous binding Public User This text box is only displayed if Use Public Credentials is Name set to Yes It is used as the user name for authentication against t...

Page 82: ... Settings the value entered here is also used for Home Directory retrieval An example for Active Directory is sAMAccountName or userPrincipalName LDAP Email Enter the e mail LDAP attribute to pull the user s e mail Attribute address An example for Active Directory is mail Maximum Select 10 25 50 75 or 100 from the drop down Search Results list for the maximum number of search results that you want...

Page 83: ...heck box is selected and the Retrieve Home Directory Active Directory only check box on the Create Authentication Server screen is also selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched IMPORTANT Click the Test check box if you want to test the validity of the IP addresses y...

Page 84: ... Enter the connecting port number of the address book server You can enter a maximum of five numbers The default port number is 389 SSL Select this check box if you want the address book server to use SSL If you select this check box the host port number automatically changes to 636 Test Select this check box if you want the connection to the address book server to be verified before you save the ...

Page 85: ...r environment you must enter the Base DN Distinguished Name of the location of the user accounts If the directory server is authenticating against eDirectory or Domino and the organization is for example Canon then the search root is o canon LDAP Match Enter the LDAP Match Attribute to be used for e mail Attribute address retrieval If the Retrieve Home Directory Active Directory only check box is ...

Page 86: ...heck box is selected and the Retrieve Home Directory Active Directory only check box on the Create Authentication Server screen is also selected the authentication server is checked first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched IMPORTANT Click the Test check box if you want to test the validity of the IP addresses y...

Page 87: ...ort Enter the connecting port number of the address book server You can enter a maximum of five numbers The default port number is 389 SSL Select this check box if you want the address book server to use SSL If you select this check box the host port number automatically changes to 636 Test Select this check box if you want the connection to the address book server to be verified before you save t...

Page 88: ...r the LDAP Match Attribute to be used for e mail Attribute address retrieval If the Retrieve Home Directory Active Directory only check box is selected under Scan to Home Directory Settings the value entered here is also used for Home Directory retrieval An example for Active Directory is sAMAccountName or userPrincipalName An example for eDirectory and Domino is uid LDAP Email Enter the e mail LD...

Page 89: ...first for the Home Directory If no Home Directory is found on the authentication server then the address book server is searched IMPORTANT Click the Test check box if you want to test the validity of the IP addresses you entered before saving If validation fails an error message will be displayed Enter the correct information click Save NOTE The Test check box is selected by default If you do not ...

Page 90: ...NER Machines 3 7 Editing an Address Book Server You can edit a previously created address book server from the Address Book Servers configuration screen 1 Click E Mail Service Address Book select the check box next to the address book server you want to edit click Edit ...

Page 91: ... settings for the address book server as necessary click Update If you make a mistake while editing the address book server settings click Reset to return the settings to their original values To cancel editing the address book server and return to the Address Book Servers screen click Cancel ...

Page 92: ...previously created address book server from the Address Book Servers configuration screen 1 Click E Mail Service Address Book select the check box next to the address book server you want to delete click Delete 2 Click OK If you do not want to delete the address book server click Cancel The address book server is deleted from the list ...

Page 93: ... SCAN TO EMAIL screen on the machine as well as enable E mail CC to self 1 Click Scan to E Mail If necessary see the screen shot in step 10 of Flow of Configuration Operations on p 35 2 Click the Enable Scan to E mail check box If you want to disable the Scan to E Mail function click the Enable Scan to E mail check box to clear the check mark NOTE You can only disable the Scan to E Mail function i...

Page 94: ...this check box if you want to restrict user access to the Address Book key on the SCAN TO EMAIL screen on the machine If you select this check box the Address Book key is not displayed on the SCAN TO EMAIL screen The user can manually specify an e mail address but cannot select an address from the address book To Select this check box if you want to prevent the user from manually entering an e mai...

Page 95: ...MAIL screen Required Select this check box if you require the user to enter a subject for their e mail messages Body Select this check box to disable the Body text box on the SCAN TO EMAIL screen File Name Select this check box to disable the File Name text box on the SCAN TO EMAIL screen Default Value Column To Enter the default e mail address to be displayed in the To text box on the SCAN TO EMA...

Page 96: ...select E mail CC to self a copy of each e mail message sent via SCAN TO EMAIL will be sent to the currently logged on user s e mail address IMPORTANT You must select the Self check box next to the To text box if you selected to disable the Address Book and To check boxes under Disabled at the same time and the default value for the To text box is blank ...

Page 97: ...to Fax If necessary see the screen shot in step 12 of Flow of Configuration Operations on p 35 2 Click the Enable Scan to Fax check box If you want to disable the Scan to Fax function click the Enable Scan to Fax check box to clear the check mark NOTE The Scan to Fax function is disabled by default You can only disable the Scan to Fax function if there is at least one other Authorized Send functio...

Page 98: ...when sending from the Scan to Fax screen Authorized Send sends an e mail message to the SMTP server with 1234567 faxserver company com in the To text box Append Clicking Append appends a dynamic variable set in the Append drop down list to the string in the Fax Recipient Template This is unnecessary if the string is entered manually in the Fax Recipient Template text box Append drop down Selecting...

Page 99: ...mplate is automatically updated to the current format which would include FAXNUMBER as the prefix to what was configured in version 3 x For example if the Domain text box on the Scan to Fax screen of the Authorized Send Configuration servlet was configured with auth send com in Authorized Send v3 x when upgrading to Authorized Send v4 0 or later the Fax Recipient Template text box on the Scan to F...

Page 100: ...al Settings 1 Click Scan to Folder General If necessary see the screen shot in step 14 of Flow of Configuration Operations on p 35 2 Select the Enable Scan to Folder check box If you want to disable the Scan to Folder function click the Enable Scan to Folder check box to clear the check mark NOTE You can only disable the Scan to Folder function if there is at least one other Authorized Send functi...

Page 101: ...FOLDER screen If you select this check box the Preset Share drop down list is grayed out File Server Path Select this check box if you want to disable the File Server and File Path text boxes on the SCAN TO FOLDER screen If you select this check box the File Server and File Path text boxes are grayed out Browse Select this check box if you want to disable the Browse button on the SCAN TO FOLDER sc...

Page 102: ...ied before you save the settings The Test check box is selected by default Enable Dynamic Select this check box to automatically create any folders in Folder Creation the share path that may not exist when a user scans a document Only for Preset Select this check box to enable dynamic folder creation Shares for preset shares created only by a System Administrator If a user enters a share path manu...

Page 103: ...on Guide for imageRUNNER Machines 103 3 12 Creating a Preset Share You can create any number of preset shares 1 Click Scan to Folder Preset Shares If necessary see the screen shot in step 16 of Flow of Configuration Operations on p 35 2 Click Add ...

Page 104: ...ill automatically appear in the Preset Share drop down list on the SCAN TO FOLDER screen select Home Directory if exists from the Preselected Share drop down list click Save NOTE If you do not have a Home Directory or if you do not select Home Directory if exists from the Preselected Share drop down list no share will appear on the SCAN TO FOLDER screen ...

Page 105: ...ate Share Name Share Name Enter a name for the preset share The Share Name is case sensitive You can enter a maximum of 31 characters File Server Enter the DNS name or IP Address to send documents File Path Enter the path of the folder to send documents Append Click Append to add a user s name to the string in the File Path text box ...

Page 106: ...configuration screen 1 Click Scan to Folder Preset Shares select the check box next to the preset share you want to edit click Edit 2 Edit the settings for the preset share as necessary click Update If you make a mistake click Reset to return the settings to their original values To cancel editing the preset share and return to the Scan to Folder configuration screen click Cancel ...

Page 107: ...eviously created preset share from the Scan to Folder configuration screen 1 Click Scan to Folder Preset Shares select the check box next to the preset share you want to delete click Delete 2 Click OK on the confirmation dialog box If you do not want to delete the preset share click Cancel The preset share is deleted from the list ...

Page 108: ...le type that is selected 1 Click Scan Settings If necessary see the screen shot in step 18 of Flow of Configuration Operations on p 35 2 Specify the Default File Type Settings Default File Type Settings Default File Type Selected If want to change the default file type select a file type from the drop down list The default Default File Type Selected is PDF Disabled Select this check box if you wan...

Page 109: ...yed as the new default settings for that file type on the SCAN SETTINGS screen The default Scan Settings for File Type is PDF Disabled Column By default each check box in this column is not selected unless a particular default scan setting which is based on the file type selected from the Scan Settings for File Type drop down list requires it to be disabled and grayed out Paper Size Select this ch...

Page 110: ... this check box to disable and gray out the Document check box on the SCAN SETTINGS screen Settings Column By default some settings are automatically selected and grayed out based on the file type selected from the Scan Settings for File Type drop down list Paper Size Select Auto Letter Legal or 11x17 from the drop down list to correspond with the file type that you selected from the Scan Settings...

Page 111: ...from Authorized Send Version 4 1 since the resolution enable or disable state is now configured on the Scan Settings screen in the Configuration servlet If the DPI is user Configurable check box was not selected and an upgrade to Authorized Send Version 4 1 is performed the resolution is disabled for all file types Brightness Select Auto 10 20 30 40 50 60 70 80 90 or 100 from the drop down list to...

Page 112: ...Color Sided Select 1 Sided or 2 Sided from this drop down list to correspond with the file type that you selected from the Scan Settings for File Type drop down list The default Sided is 1 Sided NOTE The table below displays the default scan settings for each file type that automatically appears on the SCAN SETTINGS screen on the machine unless they are changed and saved by the System Administrato...

Page 113: ...ards with Authorized Send However only the Cherry G84 keyboard has been tested with this application 1 Click Options If necessary see the screen shot in step 20 of Flow of Configuration Operations on p 35 2 Specify the settings on the Options screen as necessary click Save Options Populate User Name Select this check box to have the User Name from Login Application text box on the Authorized Send ...

Page 114: ...d has been installed and started the machine must be restarted imageRUNNERs 3225 3230 3235 3245 have a setting to enable or disable the MEAP driver for USB input This setting must be turned on to use the USB keyboard with Authorized Send To turn this setting on go to the machine s control panel press Additional Functions System Settings USB Settings Use MEAP Driver for USB Input Device select On I...

Page 115: ...yboard check box is not selected and the Enable USB Keyboard input check box is selected any USB keyboard can be used to input text but only the Cherry G84 keyboard is supported In this case to avoid any incompatibility issues between MEAP installed applications and HID card readers or other HIDs it is recommended that you select the Only Use Cherry G84 Keyboard check box The machine must be resta...

Page 116: ...e You can enter a up to 20 characters maximum of 20 characters Valid characters are the printable ASCII characters and the carriage return The default setting is Authorized Send If the application display name is changed restart the machine for the change to take effect If you want to return to the default setting leave this text box blank ...

Page 117: ...thorized Send will log debug and error messages up to a maximum file size of 1 MB 1 024 KB There are can be two log files each with a maximum file size of 512 KB Current Log Contains the most recent logging information Once the Current Log reaches the maximum file size it replaces the History Log if it exists or it creates a new History Log The Current Log is then cleared to 0 KB History Log Conta...

Page 118: ...e supported levels of increasing severity and their respective numeric codes Severity Level Numeric Code Emergency 0 Alert 1 Critical 2 Error 3 Warning 4 Notice 5 Info 6 Debug 7 When you select a severity from the drop down list that severity and all severities with a lower numeric value are logged The default setting is Debug If Debug is selected all severities are logged ...

Page 119: ...ges are logged locally within the Authorized Send application Security authorization messages are also logged locally as well as sent to all configured remote syslog servers Messages are logged in the following format PRI HEADER MSG PRI Priority number depending on the Facility and Severity HEADER Mmm dd hh mm ss HostName IP MSG Tag the application followed by the message For example 34 Feb 23 22 ...

Page 120: ...ive To view the latest contents of the log file you must close the log window refresh the Authorized Send Configuration servlet click Current Log to open a new browser window History Log only appears after the current log reaches a maximum size of 512 KB Once the current log reaches the maximum size it replaces the history log if it exists or creates a new history log 8 To download the log file ri...

Page 121: ...d Installation and Configuration Guide for imageRUNNER Machines 121 9 To delete the log file click Delete If you want to disable the Log function click the Enable Logging check box to clear the check mark click Save ...

Page 122: ...Password You can change your Login ID and password to log on to the Authorized Send Configuration servlet 1 Display the Authorized Send Configuration screen and log on to the Authorized Send Configuration servlet If necessary see steps 1 and 2 of Flow of Configuration Operations on p 35 2 Click Change ID Password ...

Page 123: ...D text box enter the new password in the New Password text box confirm the password in the Confirm New Password text box click OK If you want to cancel changing the login ID and password press Cancel NOTE There is no limit to the number of characters that can be used for the new login ID and new password Any alphanumeric character can be used for the new login ID and password ...

Page 124: ...zed Send that uses the default brand configuration the new brand configuration takes effect when Authorized Send Version 4 1 is installed If you are upgrading from a previous version of Authorized Send that uses a customized brand configuration the new brand configuration does not take effect when Authorized Send Version 4 1 is installed the brand configuration is left as is 1 Open a browser windo...

Page 125: ...n Description Area The description area displays an explanation of the Brand Configuration tool s purpose Preview Area The preview area displays a preview of how the end user s interface screens appear after changing the selected images and colors This area displays a Banner Foreground Screen Foreground Normal Button Special Button and all of the images and colors relevant to each ...

Page 126: ...achines Status Area The status area displays messages as various brand configuration operations are performed It also displays informative messages whenever errors occur If a message is larger than the display area a scrollbar appears to enable you to view the entire message ...

Page 127: ...de for imageRUNNER Machines 127 Settings Area The settings area displays the text boxes used for modifying image and color settings seen in the preview area The settings area is made up of the Portal Service Logo Banner Screen Button and Special Button ...

Page 128: ...foreground colors for normal buttons A normal button is any button except for the Sign In and Sign Out buttons Special Button The Special Button area provides text boxes for specifying the background and foreground colors for special buttons The special buttons are the Sign In and Sign Out buttons NOTE The default values for the Portal Service Logo and Banner Image screens are Item Value Portal Se...

Page 129: ... If you want to specify the end user s interface portal service logo 3 1 Click the Image Path text box under Portal Service Logo enter the path to the image file you want to display or click Browse navigate to the drive or directory containing the path to the image file you want to display 3 2 Click Save to save the settings currently displayed in the settings area and to update the end user s int...

Page 130: ...er three comma separated digits representing the desired RGB color 4 3 Click the Image Path text box under Banner enter the path to the image file you want to display or click Browse navigate to the drive or directory containing the path to the image file you want to display 4 4 Click Save to save the settings currently displayed in the settings area and to update the end user s interface banner t...

Page 131: ...arated digits representing the desired RGB color 5 2 Click the Foreground Color text box under Screen enter three comma separated digits representing the desired RGB color 5 3 Click the Border Color text box under Screen enter three comma separated digits representing the desired RGB color 5 4 Click Save to save the settings currently displayed in the settings area and to update the end user s int...

Page 132: ...or text box under Button enter three comma separated digits representing the desired RGB color 6 2 Click the Foreground Color text box under Button enter three comma separated digits representing the desired RGB color 6 3 Click Save to save the settings currently displayed in the settings area and to update the end user s interface normal buttons to use the new settings The preview area displays t...

Page 133: ...box under Special Button enter three comma separated digits representing the desired RGB color 7 2 Click the Foreground Color text box under Special Button enter three comma separated digits representing the desired RGB color 7 3 Click Save to save the settings currently displayed in the settings area and to update the end user s interface special buttons to use the new settings The preview area d...

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Page 135: ...rized Send temporarily stores scanned images in this inbox and therefore it is important that Inbox 99 have sufficient space available for these images to be stored The images are automatically erased from Inbox 99 after scanning is complete 4 1 Setting DNS Server Settings After the servers and operating environment is set up and Authorized Send is installed and configured properly you must config...

Page 136: ...tallation and Configuration Guide for imageRUNNER Machines 2 Press System Settings If the System Manager ID and System Password have been set enter the System Manager ID and System Password using numeric keys press Log In Out ...

Page 137: ...Authorized Send Installation and Configuration Guide for imageRUNNER Machines 137 3 Press Network Settings 4 Press TCP IP Settings ...

Page 138: ...138 Authorized Send Installation and Configuration Guide for imageRUNNER Machines 5 Press DNS Server Settings ...

Page 139: ...Host Name however you must enter a Domain Name If you are using SMTP Authentication make sure that the host name does not contain spaces including trailing spaces or trailing periods 7 Press Domain Name enter the domain name press OK 8 Press OK 9 Press Done repeatedly until the Basic Features screen is displayed 10 Restart the machine IMPORTANT The MEAP device must be restarted before the settings...

Page 140: ...o fax or scan to folder key operation or job you will be logged off of Authorized Send This period of time is called the Auto Clear Time The Auto Clear Time mode can be set from 0 to 9 minutes in 1 minute increments and can also be set to Off NOTE If 0 is selected the Auto Clear Time mode is not set The default setting is 2 minutes 1 On the machine s control panel press Additional Functions 2 Pres...

Page 141: ...guration Guide for imageRUNNER Machines 141 3 Press Auto Clear Time 4 Press or to specify the desired Auto Clear Time press OK You can also enter values using numeric keys 5 Press Done repeatedly until the Basic Features screen is displayed ...

Page 142: ...ween the device clock and server clock an error message is displayed You can manually adjust the device time to synchronize with the server time or you can set to automatically synchronize the device clock with the server clock 4 3 1 Specifying Automatic Time Synchronization You can set the SNTP Simple Network Time Protocol settings to enable the device to automatically synchronize its system time...

Page 143: ...Authorized Send Installation and Configuration Guide for imageRUNNER Machines 143 3 Press Network Settings 4 Press TCP IP Settings ...

Page 144: ...144 Authorized Send Installation and Configuration Guide for imageRUNNER Machines 5 Press SNTP Settings NOTE If the desired setting is not displayed press or to scroll to the desired setting ...

Page 145: ...eRUNNER Machines 145 6 Specify the SNTP settings Use SNTP Select On to perform time synchronization using SNTP Polling Interval Select the interval for performing time synchronization from 1 to 48 hours NTP Server Address Enter the NTP server address or host name ...

Page 146: ...a SNTP If Error is displayed next to NTP Server Check check the settings for NTP Server Address set in step 6 8 Press OK IMPORTANT To perform time synchronization via SNTP it is necessary to set the time zone of the region in which you are using the machine in advance For instructions on how to set the time zone see the Reference Guide that came with your machine 9 Press Done repeatedly until the ...

Page 147: ...mageRUNNER Machines 147 4 3 2 Manually Adjusting the Device Time You can manually adjust the device time to match the Kerberos authentication server or address book server time 1 On the machine s control panel press Additional Functions 2 Press Timer Settings ...

Page 148: ...Send Installation and Configuration Guide for imageRUNNER Machines 3 Press Time Fine Adjustment 4 Press or to adjust the time as necessary press OK 5 Press Done repeatedly until the Basic Features screen is displayed ...

Page 149: ...y Remedy Verify that the supported MEAP contents and system software versions are installed on the MEAP device Problem When creating a share name on the Authorized Send Configuration screen the message Connection failed Could not resolve host name xxx is displayed Remedy Make sure that the MEAP device is on the same domain as your domain controller See Setting DNS Server Settings on p 135 Problem ...

Page 150: ...entioned above have been made to activate the Scan to E Mail key Problem The Browse feature in the Scan to Folder function only displays non hidden and non system shares i e the first level directory under the root is not displayed in the Browse window Remedy Specify the first level directory share in the path text box and then you can browse from this directory Problem The address book feature in...

Page 151: ...edies Any words that appear italicized are variables and will be replaced with their corresponding values on the actual application screen NOTE If an error message is too long to display in full in the Message Notification Section on the touch panel display click next to the message to display a pop up dialog box containing the full text of the error message click OK to close the dialog box If any...

Page 152: ...tication server s first and make sure you do not exceed 10 servers in total 6 1 2 Create Update Authentication Server Screen Error Messages This section explains the Create Authentication Server and Update Authentication Server screen error messages along with possible causes and remedies For more information on the remedies see Creating an Authentication Server on p 49 and Editing an Authenticati...

Page 153: ...ous User Name text box contains x y and z which represent invalid symbols such as etc Make sure the anonymous user name is using valid symbols Anonymous User E Mail is not valid An e mail address with an invalid format is entered in the Anonymous User E Mail text box Make sure the e mail address format is valid See step 5 4 in Creating an Authentication Server on p 49 Anonymous User E Mail is not ...

Page 154: ...phen or dot does not appear consecutively in the domain Anonymous User E Mail is not valid domain cannot contain character s The domain contains non alphanumeric values other than and _ such as etc Make sure the domain contains only the non alphanumeric values and _ Domain name is missing The Domain Name text box is blank Enter the domain name of the authentication server Pre Set Share Search Root...

Page 155: ...e Port text box is blank Enter the numeric value for the connecting port number of the SMTP server SMTP Server Port cannot be zero Zero is entered in the Port text box Enter the numeric value greater than zero for the connecting port number of the SMTP server SMTP Server Port has to be a positive number A negative number is entered in the Port text box Enter the numeric value greater than zero for...

Page 156: ...ook Server on p 90 Message Cause Remedy Address Book Port has to be a number A non numeric value is entered in the Port text box Enter a numeric value for the port Address Book Port cannot be zero Zero is entered in the Port text box Enter a numeric value greater than zero for the port Address Book port has to be a positive number A negative number is entered in the Port text box Enter a numeric v...

Page 157: ...ed Send cannot resolve the host name represented by x Check the host name and or server configuration and try again Duplicated address book server an address book server with domain x and bind method y already exists An address book server already exists where the domain is represented by x and the bind method is represented by y Check the address book server domain and bind method and try again 6...

Page 158: ...an to Fax Configuration Screen Error Messages This section explains the Scan to Fax Configuration screen error messages along with possible causes and remedies For more information on the remedies see Configuring Scan to Fax Settings on p 97 Message Cause Remedy Fax Recipient Template cannot be empty The Fax Recipient Template text box is blank Enter a fax recipient template Fax Recipient Template...

Page 159: ...ess to send documents File path is missing The File Path text box is blank Enter the path of the folder to send documents Share name x is reserved Please choose another one The share name represented by x can be one of the following reserved names Select Share Home Directory Home Directory if exists Enter a share name other than a name that is already on the list of reserved names Share name x exi...

Page 160: ...ve number A negative value is entered in the Configuration Session Timeout min text box Enter a positive numeric value between 1 and 60 for the configuration session timeout Network Socket Timeout cannot be zero Zero is entered in the Network Socket Timeout seconds text box Enter a numeric value greater than zero for the network socket timeout Network Socket Timeout needs to be a positive number A...

Page 161: ...f the application display name entered This denotes a warning message A warning message will not stop the saving of the configuration data 6 1 11 Logs Screen Error Messages This section explains the Logs screen error messages along with possible causes and remedies For more information on the remedies see Configuring Log Settings on p 117 Message Cause Remedy Port for Syslog Server x must be a num...

Page 162: ...in any of the text boxes Enter values into the desired text boxes 6 1 13 Brand Configuration Servlet Screen Error Message This section explains the Brand Configuration servlet screen error message along with a possible cause and remedy For more information on the remedy see Using the Brand Configuration Tool Optional on p 124 Message Cause Remedy ERROR x y Color Invalid property value The value x ...

Page 163: ...d remedies For more information on the remedies see Flow of Configuration Operations on p 35 Message Cause Remedy Invalid Login ID and or Password Please try again The Login ID or Password text box contains an invalid entry Enter the correct login ID or password credentials The Authorized Send license has expired Please contact your Canon dealer The Authorized Send license has expired Update Autho...

Page 164: ...as not been configured by a System Administrator Configure Authorized Send for the environment via the Configuration servlet Server connect error connection timed out host The log on authentication process exceeds the specified value in the Network Socket Timeout seconds text box on the Options tab of the Configuration servlet The default setting is 5 seconds Check that the configured servers are ...

Page 165: ...nd host name Check your Kerberos configuration Unable to get LDAP ticket to hostname An LDAP ticket to the host name could not be acquired Kerberos Error Code KDC_S_PRINCIPAL_UNKNOWN Check your Kerberos configuration Ensure that the configured server s host name is correct Clock skew exceeds maximum tolerance at host host The MEAP device clock and KDC server clock are not within the server s speci...

Page 166: ...ible causes and remedies Message Cause Remedy NTLM requires username password and domain The entered user name password or domain is blank Verify and reconfigure the authentication server settings for the appropriate authentication server in the Configuration servlet and try to log on again NTLM bind failed no connection to host A NTLM bind is attempted and an LDAP connection has not been establis...

Page 167: ...rd Anonymous binding not accepted by host host The server does not allow anonymous binding and the public DN and public password are not configured in the Configuration servlet Verify that anonymous connections are enabled on the server If anonymous connections are required to be disabled configure the public DN and public password credentials Confidentiality Required The authentication server you...

Page 168: ...erver was received by the client Check your LDAP configuration Your E mail was not found authentication not supported The client authentication method is not supported by the server Check your LDAP configuration Use a different authentication method Your E mail was not found server busy There are too many connections to the server and the client must wait Check your LDAP configuration Increase the...

Page 169: ... searched partial results An LDAP referral was received but was not followed Check your LDAP configuration Your E mail was not found LDAP timed out The LDAP server has timed out Check your LDAP configuration Your E mail was not found no results No results were returned by the LDAP server Check your LDAP configuration Your E mail was not found bad object class The target object cannot be found Chec...

Page 170: ...E Mail Service There is a bad configuration Configure a valid SMTP server for the appropriate address book server in the Configuration servlet 6 3 3 Warning Notification Message This section explains the warning notification message along with a possible cause and remedy Message Cause Remedy Usernames over 20 characters may cause issues with AD User names that are longer than 20 characters may cau...

Page 171: ...es along with possible causes and remedies Message Cause Remedy Please specify at least one recipient You tried to scan a document to e mail but you have not specified an e mail address and the E mail CC to self check box is not selected Specify an e mail address Select the E mail CC to self check box from the Scan to E Mail tab in the Configuration servlet See Configuring Scan to E Mail Settings ...

Page 172: ...er 6 4 4 SCAN TO EMAIL Error Messages This section explains the SCAN TO EMAIL error messages along with possible causes and remedies Message Cause Remedy Cannot connect to the SMTP Server Connection to the SMTP server cannot be established The connection has timed out from the network socket timeout setting in the Configuration servlet Contact the System Administrator to make sure that the SMTP se...

Page 173: ...P device has completed the operation in progress Restart the MEAP device 6 5 2 SCAN TO FAX Input Request Messages This section explains the SCAN TO FAX input request messages along with possible causes and remedies Message Cause Remedy Please specify at least one fax number You tried to scan a fax document but you have not specified a fax number Specify a fax number Place a document in the ADF or ...

Page 174: ...or messages along with possible causes and remedies Message Cause Remedy Cannot connect to the SMTP Server Connection to the SMTP server cannot be established The connection has timed out from the network socket timeout setting in the Configuration servlet Contact the System Administrator to make sure that the SMTP server is connected to the network properly and is accepting connections Cannot Aut...

Page 175: ...ice 6 6 2 SCAN TO FOLDER Input Request Messages This section explains the SCAN TO FOLDER input request messages along with possible causes and remedies Message Cause Remedy Select a Preset Share or enter a File Server and File Path You have a document in the automatic document feeder or on the platen glass and you have not selected a preset share or entered a file server and file path Select a pre...

Page 176: ...figured Contact administrator The Scan to Home Directory Preselected Share only check box is selected in the Configuration servlet and the user has no Home Directory configured in Active Directory Verify that the user has a Home Directory configured in Active Directory or Clear the check mark from the Scan to Home Directory Preselected Share only check box No share is pre selected Contact administ...

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