![background image](http://html1.mh-extra.com/html/xerox/workcentre-5755/workcentre-5755_system-administrator-manual_3560762343.webp)
Troubleshooting
Xerox WorkCentre 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide
335
Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the device is connected
on the network and functioning as a printer by performing the following activities:
•
Check the network cable at the back of the device.
•
Send a test page from your PC to the device.
•
If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the
Internet Fax feature. For Instruction to configure the device on the network, see
Enable TCP/IP and
HTTP at the Device
on page 11.
Ensure Internet Fax is installed properly on the device.
At the device, verify that you have an Internet Fax feature icon on the device screen interface and that
this is not grayed out and unavailable.
To view the Internet Fax feature icon, you may need to press the
<Services Home>
button.
Install Internet Fax before proceeding. For instructions, refer to
Internet Fax
on page 249.
Note:
If you have enabled Internet Fax but the icon is grayed out or unavailable.
To enable this feature, access the
Tools
pathway as a System Administrator. For details, refer to
Access Tools Pathway as a System Administrator
on page 10. From the
Tools
pathway:
•
Touch
[Service Settings]
, touch
[Optional Services]
.
•
Touch
[Internet Fax]
.
•
The
Internet Fax Service
screen displays. Select
[Enable]
, and touch
[Save]
.
Verify that the Internet Fax Settings Have Been Correctly Configured on the Device by Printing a
Configuration Report
At the Device:
1.
Press the
<Machine Status>
button.
2.
Touch the
[Machine Information]
tab.
3.
Touch
[Print Reports]
.
4.
Touch
[Print Report]
.
5.
Touch
[Close]
.
The Configuration Report will print. On the report, view the
Network Setup
details. Verify that the
SMTP Server Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are
properly configured. Verify the POP3 Server Address is correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to
Internet Fax
on page 249.
Содержание WORKCENTRE 5755
Страница 12: ...Introduction Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 4...
Страница 64: ...Internet Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 56...
Страница 136: ...Network Installation Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 128...
Страница 196: ...Security Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 188...
Страница 226: ...Scan to Home Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 218...
Страница 238: ...Scan to Mailbox Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 230...
Страница 256: ...E mail Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 248...
Страница 266: ...Internet Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 258...
Страница 284: ...Embedded Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 276...
Страница 300: ...LAN Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 292...
Страница 308: ...Custom Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 300...
Страница 312: ...WSD Web Services for Devices Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 304...
Страница 320: ...Xerox Standard Accounting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 312...
Страница 330: ...Xerox Secure Access Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 322...
Страница 350: ...Troubleshooting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 342...
Страница 356: ...Index Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 348...