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Troubleshooting
Xerox WorkCentre 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide
334
At the Device:
1.
Press the
<Machine Status>
button.
2.
Touch the
[Machine Information]
tab.
3.
Touch
[Print Reports]
.
4.
Touch
[Print Report]
.
5.
Touch
[Close]
.
The Configuration Report will print. On the report, check under heading. Verify that the SMTP IP
Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly
configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to
on page 231.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:
A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and
forwarding e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail
to not be received from the device. Other possibilities are that an authentication server is interfering
with the device's log in to the mail server, or that the mail client on the device is not working correctly.
By successfully sending e-mail to a mail server not subject to authentication, the possibility of a
malfunctioning client can be eliminated.
•
Is the device's account name and password correct?
•
Is the mail server down?
•
Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
•
Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
•
Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors
were encountered and check for 'bounce' messages to the device's “Reply To” address.
•
Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
•
Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.
Содержание WORKCENTRE 5755
Страница 12: ...Introduction Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 4...
Страница 64: ...Internet Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 56...
Страница 136: ...Network Installation Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 128...
Страница 196: ...Security Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 188...
Страница 226: ...Scan to Home Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 218...
Страница 238: ...Scan to Mailbox Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 230...
Страница 256: ...E mail Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 248...
Страница 266: ...Internet Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 258...
Страница 284: ...Embedded Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 276...
Страница 300: ...LAN Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 292...
Страница 308: ...Custom Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 300...
Страница 312: ...WSD Web Services for Devices Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 304...
Страница 320: ...Xerox Standard Accounting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 312...
Страница 330: ...Xerox Secure Access Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 322...
Страница 350: ...Troubleshooting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 342...
Страница 356: ...Index Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 348...