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Troubleshooting
Xerox WorkCentre 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide
336
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:
A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP Items to Check
•
Is the device's account name and password correct?
•
Is the mail server down?
•
Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce'
messages to the device's “Reply To” address.
•
Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
•
Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
•
Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
•
Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3
address details have been properly configured.
At the Device:
1.
Touch the
[Internet Fax]
feature icon.
2.
Enter the Internet Fax address of the device (the E-mail address configured within Internet
Services).
3.
Touch the
[Add]
button, then touch
[Close]
. Place a document in the document handler and press
the green start button. The document should be received as an Internet Fax job. If it is not - check
the POP3 server address details to make sure they have been properly configured within Internet
Services.
Check the operation of the device's SMTP and POP 3 account, as follows:
1.
On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and
account (with passwords) as the device.
2.
Send an e-mail to yourself.
3.
If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the
SMTP and POP3 server(s) is valid.
4.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause
mail to not be received from the device. Other possibilities are that an authentication server is
interfering with the device's log in to the mail server, or that the mail client on the device is not
Содержание WORKCENTRE 5755
Страница 12: ...Introduction Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 4...
Страница 64: ...Internet Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 56...
Страница 136: ...Network Installation Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 128...
Страница 196: ...Security Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 188...
Страница 226: ...Scan to Home Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 218...
Страница 238: ...Scan to Mailbox Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 230...
Страница 256: ...E mail Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 248...
Страница 266: ...Internet Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 258...
Страница 284: ...Embedded Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 276...
Страница 300: ...LAN Fax Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 292...
Страница 308: ...Custom Services Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 300...
Страница 312: ...WSD Web Services for Devices Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 304...
Страница 320: ...Xerox Standard Accounting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 312...
Страница 330: ...Xerox Secure Access Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 322...
Страница 350: ...Troubleshooting Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 342...
Страница 356: ...Index Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 System Administrator Guide 348...