Ricoh Aficio SG 7100DN Field Service Manual Download

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Model

BRG-P1w

Machine Code:

J034

Field Service Manual

8 January, 2013

Summary of Contents for Aficio SG 7100DN

Page 1: ...Model BRG P1w Machine Code J034 Field Service Manual 8 January 2013 ...

Page 2: ......

Page 3: ...neers who have completed service training for the machine and all optional devices designed for use with the machine Installation The main machine and options can be installed by either the customer or customer engineer The customer or customer engineer must follow the installation instructions described in the operating instructions Reference Material for Maintenance Maintenance shall be done wit...

Page 4: ...rocedure After turning the machine off power is still supplied to the main machine and other devices To prevent electrical shock switch the machine off wait for a few seconds then unplug the machine from the power source Before you do any checks or adjustments after turning the machine off work carefully to avoid injury After removing covers or opening the machine to do checks or adjustments avoid...

Page 5: ...ine to cool for at least 10 minutes Avoid touching the components inside the machine that are labeled as hot surfaces Safety Devices Never remove any safety device a fuse thermistor etc unless it requires replacement Always replace a safety device immediately Never do any procedure that defeats the function of any safety device Modification or removal of a safety device fuse thermistor etc could c...

Page 6: ...nd cause a fire or other problems Always check the power plug and make sure that it is free of dust and lint Clean it if necessary A dirty plug can generate heat and cause a fire Inspect the entire length of the power cord for cuts or other damage Replace the power cord if necessary A frayed or otherwise damaged power cord can cause a short circuit which could lead to a fire or personal injury fro...

Page 7: ...rocedures described in the operating instructions Point out the parts inside the machine that they should never touch or attempt to remove Confirm that operators know how to store and dispose of consumables such as ink cartridges ammonia water paper etc Make sure that all operators have access to an operating instruction manual for the machine Confirm that operators have read and understand all th...

Page 8: ...ing Ink Cartridges Ink is flammable Never store ink cartridges in a location where they will be exposed to high temperature or an open flame Always store ink cartridges out of the reach of children Always store ink cartridges in a cool dry location that is not exposed to direct sunlight Ink Cartridge Disposal Attach the caps to empty ink containers for temporary storage to avoid accidental spillag...

Page 9: ...from the work site and dispose of them in accordance with local laws and regulations regarding the disposal of such items Conventions Used in this Manual Symbols and Abbreviations This manual uses several symbols Symbol What It Means Clamp Clip ring Connector E ring FFC Flat Film Connector Hook Pointer cross reference to another manual section Screw Spring Standoff Timing Belt This manual uses the...

Page 10: ...nd notations are used A Warning indicates a potentially hazardous situation Failure to obey a Warning could result in death or serious injury A Caution indicates a potentially hazardous situation Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property Obey these guidelines to avoid problems such as mis feeds damage to originals loss of valuable...

Page 11: ...s Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks 9 ...

Page 12: ...lation Servicing 5 Disposal of Used Items 5 Points to Confirm with Operators 5 Safety Instructions for Ink Cartridges 6 Accidental Exposure To Ink 6 Handling and Storing Ink Cartridges 6 Ink Cartridge Disposal 6 Safety Instructions for Batteries 6 Conventions Used in this Manual 7 Symbols and Abbreviations 7 Machine Name 8 Warnings Cautions Notes 8 Trademarks 9 1 Product Information Specifications...

Page 13: ...t 27 Choosing a Location 27 Minimum Space Requirements 29 Power Source 29 Using the Operation Panel 30 Key Summary Table 30 Printer Display Summary 32 Operation Panel Cartridge replacement indicator 32 Operation Panel Waste Ink Full Indicator 33 Display Menu Summary 33 User Menu Mode 34 Access to menus during an error 39 Installation 41 Important Information 42 Checklist Before Moving the Printer ...

Page 14: ... Cover 51 Right Front Cover 53 Right Cover 54 Port Cover 56 Left Cover 56 Canopy Cover 57 Front Cover Operation Panel Board 57 Re assembly 59 Unlocking Moving the Carriage 64 Maintenance Unit Right Ink Sump 66 Maintenance Unit 66 Right Ink Sump 69 Encoders 71 Vertical Encoder Wheel 71 Horizontal Encoder Strip 73 Reinstallation 75 Boards 78 PSU 78 HVPS 79 Printer Engine CTL Board 80 Before Replacem...

Page 15: ...107 Air Purge Detection Switch 108 Top Cover Switch 110 Right Front Cover Switch 111 Temperature Humidity Sensor 113 Trailing Edge Sensor 114 Paper End Sensor 115 Duplex Unit Set Cover Open Switch 116 Bypass Drawer Connector 117 Drive Switching Module and Ink Supply Unit 120 Rollers 123 Paper Feed Roller 123 Connecting Rollers 126 Carriage Unit 129 Replacing the Carriage Unit 129 Accessories 129 P...

Page 16: ...d Cleaning 150 Horizontal Encoder Strip Cleaning 151 Cleaning procedure 151 Horizontal Encoder Sensor Cleaning TBA 153 Vertical Encoder Wheel Cleaning 154 Refurbishing 156 Swap and Repair Flow 156 Before Shipping from Customer Site to Repair Center 157 What You Need 157 Refurbishing Flow 158 Purging 158 Clean the Machine 160 5 System Maintenance Reference Service Program Mode 161 SP Mode Service T...

Page 17: ... 168 Display Total Count SC Log 169 Display Jam Log 169 Display Total Count Jam Log 169 Status Reports 171 1 Page Counter 173 2 Config List 174 3 Service Summary 175 4 Engine Summary Chart 175 Firmware Updates 179 Operating Environment and Other Requirements 179 Update Cautions 179 Firmware Update Operating Instructions 180 Bidirectional Enabled 181 Bidirectional Disabled 183 6 Troubleshooting Tro...

Page 18: ...224 Jam Codes 224 Jammed paper location 233 Status Monitor Messages 234 7 Energy Saving Energy Save 239 Energy Saver Modes 239 Timer Settings 239 Return to Standby Mode 239 Recommendation 240 Paper Save 241 Effectiveness of Duplex Combine Function 241 1 Duplex 241 2 Combine mode 241 3 Duplex Combine 241 Recommendation 242 Duplex Mode Tables 242 16 ...

Page 19: ...1 Product Information Specifications See Appendices for the following information Printer Engine Supported Paper Sizes Control Boards 17 ...

Page 20: ...s not PCL compatible This table below compares the J034 model with that of base machine J028 The size and number of components differ in some cases but their basic design and function are almost the same The removal procedures described in the manual apply to this model J028 J034 Main Components Print Heads x2 Maint Unit Common Ink Supply Unit Common Ink Collector Unit Common Ink Cartridges S size...

Page 21: ... the CTL board of the J028 J034 Printer Models and Options This manual describes the following printer model and options No Name Ricoh Name J034 BRG P1w Aficio SG 7100DN SG 7100DN J314 Paper Feed Unit Paper Feed Unit TK1190 J315 Multi Bypass Tray Multi Bypass Tray BY1050 The electrical components and mechanisms that drive this printer and that of base machine are nearly identical However you shoul...

Page 22: ...tridge GC 41Y Print Cartridge GC 41KL 2 These are small size cartridges Print Cartridge GC 41CL 2 Print Cartridge GC 41ML 2 Print Cartridge GC 41YL 2 1 Always use the starter cartridges shipped with the machine to initialize ink supply at installation Never install used ink cartridges to initialize ink supply at installation 2 L Low The large size cartridges are supplied only for the Japan domesti...

Page 23: ...or before servicing the printer 5 Right front cover Covers the ink cartridges and the ink collector Open only when installing or replacing Ink cartridges or when pulling out the ink collector unit Otherwise this door should remain closed A small switch detects when this cover is open and closed The door must be closed for the printer to operate 6 Paper cassette Standard Tray 1 This is the standard...

Page 24: ...e connection point for the power cord Use only the detachable power cord provided with the printer Make sure you ground earth the head of the plug at the power source Rear View 1 Rear cover 2 Duplex unit The duplex is standard for the J034 it is not an option It is easily detached and re attached A small switch detects the presence or absence of the duplex unit 1 Product Information 22 ...

Page 25: ...n point for an optional multi bypass tray Options External Options J034 The Paper Feed Unit TK1190 J314 A is used with the J034 only Only one paper feed units can be installed The Multi Bypass Tray BY1050 J315 B can be used with the J034 only Overview 23 ...

Page 26: ...id damaging to this stay Paper Transport Belt Unit For supporting the large size papers The J034 machine s width is increased consequently This changes some replacement procedures Regarding as the paper transport belt unit p 96 Transport Belt the following procedures are changed The carriage unit should be removed before removing the belt unit The number of the pressure plate s screws becomes 4 Th...

Page 27: ...rollers that pinch the paper feed roller p 123 The Connecting Roller The ink level sensor should be removed to pull out the right side of the connecting roller shaft p 126 Connecting Rollers from the main machine Guidance for Differences between J034 and that of the base machine 25 ...

Page 28: ...1 Product Information 26 ...

Page 29: ...at meets these minimum requirements Temperature Range 10 C to 32 C 50 F to 89 6 F Humidity Range 15 to 80 RH Ambient Illumination Less than 2 000 Lux never expose to direct sunlight Choosing a Location 1 Always install the machine On a sturdy level surface Where it will not become damp 2 Make sure the machine is never exposed to 27 ...

Page 30: ...and confirm that it is level Variations between the front back and left right level readings should be less than 2 degrees Required Software Environment Software Microsoft Windows XP Vista Windows 7 Microsoft Windows Server 2003 2003 R2 2008 2008 R2 Mac OS X 10 5 Leopard and later versions 1 Hardware PC AT compatible computer with USB or network interface Macintoshes that are PowerPC G3 or higher ...

Page 31: ...m 17 8 inches d At least 10 cm 4 0 inches e 1 At least 13 cm 5 2 inches 1 A clearance of 30 cm 11 9 inches is necessary if the multi bypass tray is attached Power Source J034 North America 100 120 V 50 60 Hz 1 2 A when fully equipped Europe 220 240 V 50 60 Hz 0 6 A when fully equipped Preparation 29 ...

Page 32: ...urn the power off press and hold down this key for one second Blinks when the printer is receiving data from a computer or if there is data to be printed 2 Job Reset When the machine is online press this key to cancel an ongoing print job 3 Form Feed When the printer is offline push to print all the data in the printer buffer If there is a paper jam press this key according to the displayed error ...

Page 33: ...printer status and error messages 9 Alert indicator The symbol appears in the LCD when an error occurs Red indicator illuminating Indicates an error that requires the operator or service representative to deal with Printing stops Red indicator flashing An alert message appears Follow the instruction that appears in the display 10 Enter Push to execute the menu item on the display 11 No Fuss Head C...

Page 34: ...e example below for Black K shows the progression in the display from full on the left to completely empty on the right A software count determines when the ink cartridge is has less than 20 ink remaining The 0 and Ink Out display begin flashing alternately at 3 sec intervals This is the near end alert When the cartridge is empty the machine issues the ink end alert and printing stops 2 Installati...

Page 35: ...cannot be done A message prompting the user to replace the unit appears on the panel display A message prompting the user to replace the ink collector unit appears also if it is not mounted The amount of waste ink can be displayed also on the Status Monitor and Web Image Monitor On the other hand Ink C U Space in the machine s menu on the control panel displays the available storage space left in ...

Page 36: ...Paper Type Specifies type of paper loaded in the paper tray Tray Paper Size Specifies size of paper to be loaded in the paper tray Note The setting of Bit SW6 7 determines whether hidden functions hidden paper sizes A5 SEF B6 SEF are displayed 0 No A5 SEF B6 SEF display default 1 A5 SEF B6 SEF displayed Aut Tray Select Specify that the paper tray be automatically selected The paper tray will autom...

Page 37: ... head Head cleaning Cleans the print head Clean the print head when certain colors are missing or printing faintly Head cleaning consumes ink Head flushing Cleans the print head more thoroughly than Head cleaning Flushing consumes more ink Use this function only after Head cleaning fails to solve the problem Head Position Adjusts the alignment of the print head if the Nozzle Check test pattern sho...

Page 38: ...tray Off The job does not print if the specified paper size type is not loaded in the tray The job will execute once the specified paper size type is loaded On The job prints even if the specified paper size type is not loaded in the tray Sub Paper Size Determines whether to print on A4 paper if LT size paper is specified in the printer driver and vice versa Default Off Energy Saver Switches the e...

Page 39: ... Pg Recov Error Specify whether or not Page Recovery Error is reported Default Display Ink C U Space Displays the current status of ink collector unit The number means the amount of space remaining 100 means the unit is empty Ppr Size Error This function enables the printer to notify users if the paper in the tray does not match the paper size specified in the Paper Input menu Default Display Host...

Page 40: ...dress 1 and 2 0 0 0 0 IPv4 DDNS On DHCP Off IPv4 Address 11 22 33 44 Pv4 Subnet M 0 0 0 0 Network Setup Pv4 Gatewy Ad 0 0 0 0 IPv6 DDNS On IPv6 DNS ServerAddress 1 and 2 DHCPv6 Off IPv6 Statlss Ad On IPv6 Address Manual Confg Ad MnCfgAd PrfxLen IPv6 Gatewy Ad 0 0 0 0 0 0 0 0 Active Protocol IPv4 Active IPv6 Active HTTP IPv4 Active HTTP IPv6 Active Web Active 2 Installation 38 ...

Page 41: ...age You can select which language the menu is displayed in The Language menu will be displayed in English NA model Japanese English French German Italian Spanish Dutch Norwegian Danish Swedish Portuguese Finnish Default English EU Asia model Same as above plus Czech Polish Hungarian Access to menus during an error In previous models menus could not be accessed during an error However this model al...

Page 42: ... Print No selections are available Even without computers you can specify settings such as the time and date on the machine s control panel Menus could not be accessed while the printer is busy 2 Installation 40 ...

Page 43: ...ines and all peripherals are installed by the customer The installation procedures are described in the operating instruction manuals issued to the customer with purchase of the main machine or peripheral unit Installation 41 ...

Page 44: ...e printer operates correctly after you move it to another location Do the cleaning procedures with the printer driver if necessary 8 The ink cartridges should remain in the printer It is not necessary to remove the before transporting the printer However ink must be purged from the print head tanks before the printer is transported See procedure below To avoid ink spillage always hold the printer ...

Page 45: ...p cloth to remove the ink that has hardened around the suction cap and wiper blade when you replace the ink collector unit Printer Operation Print Quality Print a Nozzle Check Pattern and check the results Clean the print heads if necessary For more see Print Head Cleaning and Adjustment in section 4 Replacement and Adjustment Transport Belt Slightly damp cloth Then dry cloth Important To protect ...

Page 46: ...3 Preventive Maintenance 44 ...

Page 47: ...lex Unit Standard Back of machine 2 End Fence Inside paper cassette 3 Ink Cartridge Front 4 Ink Collector Unit Front 5 Paper Cassette Standard 6 Paper Output Tray On top of paper cassette 7 Right Front Cover Front 8 Port Cover Left side Level 2 Replaced by Service Technician Component Difficulty Low Medium High 1 Canopy Cover Low 2 Top Cover Low 3 Rear Cover Low 4 Right Cover Low 5 Left Cover Low ...

Page 48: ...ing Fan Medium 18 Right Ink Sump Medium 19 2nd Registration Sensor High 20 Carriage Unit High 21 Friction Pad High 22 Horizontal Motor High 23 Transport Belt High 24 Air Purge Detection Switch Low 25 Drive Switching Position Sensor High 26 Maintenance Unit Control Sensor High 27 Drive Switching Motor High 28 Drive Motor DC Motor High 29 Temperature Humidity Sensor High 30 Paper End Sensor High 31 ...

Page 49: ...from drying out during long periods of storage following machine repair The ink is purged and fresh cleaning liquid is supplied Item Description Qty Unique or Common 1 Ink Cartridge K Cleaning Assy 1 U 2 Ink Cartridge C Cleaning Assy 1 U 3 Ink Cartridge M Cleaning Assy 1 U 4 Ink Cartridge Y Cleaning Assy 1 U 5 Special Cloth 10 pcs bag 1 C PG C1 Parts 1 to 4 are used at the Repair Center Before Rep...

Page 50: ... B 2 Pull the duplex unit out of the machine Reinstallation The duplex unit must be installed in the machine at all times The machine will not operate without the duplex unit installed The locks on either end of the duplex unit lock automatically when the unit is attached to the back of the printer 4 Replacement and Adjustment 48 ...

Page 51: ...tor unit always obey the local laws and regulations regarding the disposal of such items At any time you can determine if the ink collector unit needs to be replaced Never attempt to clean and re use an ink collector unit To remove the ink collector unit 1 Gently touch the right front cover to release and open it 2 Pull the ink collector unit A out 3 The ink collector A is completely enclosed to p...

Page 52: ... adjustment is required 7 Discard the used ink collector unit Obey the local laws and regulations regarding disposal of items like the full ink collector unit Never attempt to open and clean a full ink collector unit and use it again Covers Cover Names A Top Cover B Canopy Cover C Front Cover Brand Logo attached D Operation Panel E Right Front Cover Product Logo attached F Output Tray 4 Replacemen...

Page 53: ... It is very important that you understand how to remove and reinstall the covers before doing replacement procedures Here is a general summary of the order of removal Rear Cover Top Cover Preparation If you are servicing the J034 with one paper feed unit attached remove the printer from the top of the paper feed unit The rear cover cannot be removed with the printer mounted on a PFU Duplex unit p ...

Page 54: ...1 Raise the top cover A 2 3 screws x 3 4 Replacement and Adjustment 52 ...

Page 55: ...e tabs A on the top left and top right of the rear cover to detach the top of the rear cover 4 Slide the rear cover up to detach its bottom 5 Disengage the top cover latch A Right Front Cover Common Procedures 53 ...

Page 56: ...1 Open the right front cover A 2 Disengage the latch 3 Remove the right front cover Right Cover Preparation Duplex unit p 48 Right front cover See above 4 Replacement and Adjustment 54 ...

Page 57: ...1 Raise the top cover A 2 2 screws x 2 3 Pressing the tab A on the rear cover lift the right cover B to detach it Common Procedures 55 ...

Page 58: ... port cover B When you detach the left cover detach the port cover in advance Left Cover Preparation Duplex unit p 48 Port cover See above Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover 4 Replacement and Adjustment 56 ...

Page 59: ...Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Left cover p 56 1 Remove the screw x1 2 Remove the canopy cover A Front Cover Operation Panel Board Preparation Duplex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Left cover p 56 Canopy cover See above Common Procedures 57 ...

Page 60: ...1 Open the right front cover 2 Remove the ink cartridges 3 Remove the screws x2 4 The operation panel board A is located behind the front cover 4 Replacement and Adjustment 58 ...

Page 61: ...and detach the cable from the board 6 Slide the front cover A to the left to detach it 7 Release the tabs and detach the operation panel board A x5 x1 Re assembly Here are some points you should always check before re attaching the covers Common Procedures 59 ...

Page 62: ...hen you reconnect the FFC to the operation FFC connector If the FFC is twisted and connected with the blue band facing down the printer will not operate Front Cover 1 Align the tabs three points on the left bottom of the front cover with the machine s frame and slide the cover to attach it 4 Replacement and Adjustment 60 ...

Page 63: ...Right Cover 1 Check that the harness and ink tube are secured Be sure to secure the harness with the tabs at five points Be sure to secure the ink tube with the tabs at three points Common Procedures 61 ...

Page 64: ...n re attach the right cover If the triangles are aligned tip to tip as shown at A this means the carrier is unlocked not ready for operation and can be moved manually Insert a screwdriver at B turn it counter clockwise to rotate the lower triangle around until it is at C This locks the carrier for normal operation 4 Replacement and Adjustment 62 ...

Page 65: ...e right cover along the guide rail on the front cover to attach it Align the slit on the right cover with the projected part A on the machine s frame to secure the cover Left Cover 1 Check that the harness is secured with the clamps at three points Common Procedures 63 ...

Page 66: ...eck that the tabs A on the top left and top right are engaged Unlocking Moving the Carriage Many maintenance and some cleaning procedures require that you unlock the carriage and push it completely to the left side or center of the printer Follow this procedure whenever you are instructed to unlock the carriage 4 Replacement and Adjustment 64 ...

Page 67: ...e aligned the carriage is unlocked 5 Push the carriage A completely to the left 6 After completing the procedure You must lock the carriage unit again Insert the screwdriver into the side of the maintenance unit rotate it counter clockwise to move the lower triangle down until it is below the upper triangle When the triangles are not aligned the carriage is locked Always make sure that the carriag...

Page 68: ...pread several sheets of thick paper not cloth where you can set the unit after it has been removed Unlock the carriage p 64 Unlocking Moving the Carriage The bottom edges of the maintenance unit are covered with ink Avoid touching the bottom of the maintenance unit 1 Push the carriage A to the left side of the machine 4 Replacement and Adjustment 66 ...

Page 69: ...ight front cover and pull out the ink collector A about half way You do not need to remove it 3 Remove screws of maintenance unit A x 2 4 Disconnect maintenance unit sensor A x 1 Maintenance Unit Right Ink Sump 67 ...

Page 70: ... unit and injector out of the printer and lay them on some paper Handle the maintenance unit carefully The bottom of the unit is covered with ink Place it on a piece of clean paper not cloth Never touch the bottom of the unit Re installation 4 Replacement and Adjustment 68 ...

Page 71: ... maintenance unit 5 Set the needle A in its cradle and slowly insert it into the hole on the left 6 Slowly push the ink collector into the machine and close the right front cover 7 Check the line on the tubing B again to make sure that the tubing is straight and not twisted 8 Print the Nozzle Check Pattern and perform print head cleaning if necessary Right Ink Sump Normally the right ink sump neve...

Page 72: ...ntenance unit shown removed in the photo above 2 1 screw x 1 3 Pull the right ink sump aside to expose the ink tubes and then remove the right ink sump using its handles 4 After re installing the maintenance unit execute manual cleaning 4 Replacement and Adjustment 70 ...

Page 73: ...r Wheel Preparation Duplex unit p 48 Canopy cover p 57 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Left cover p 56 1 Remove screw x1 2 Remove screws x2 to release tension on the belt A Encoders 71 ...

Page 74: ... x1 5 Carefully insert the tip of a long thin screwdriver behind the drive wheel 6 Nudge the wheel slight to the front and remove the wheel with the vertical encoder attached 7 Handle the vertical encoder carefully Never touch the edges of the wheel 4 Replacement and Adjustment 72 ...

Page 75: ...rect position After attaching the timing belt move the belt by hand to check that the wheel rotates smoothly Horizontal Encoder Strip Preparation Duplex unit p 48 Rear cover p 51 Rear Cover Top Cover Left cover p 56 Right cover p 54 Unlock the carriage p 64 Unlocking Moving the Carriage 1 Push the carriage unit A to the center Encoders 73 ...

Page 76: ...tal encoder strip into the sensor s recess without making contact 3 On the right pull the right end of the encoder strip A and disconnect it The encoder strip has a small metal bracket B attached to the end of the encoder strip Be sure to remove this with the strip so it does not fall down into the machine 4 Replacement and Adjustment 74 ...

Page 77: ...e sensor when you replace the strip Reinstallation If you have removed the strip or if you are replacing the strip with a new one Hold the encoder strip with the black triangle A facing up Pass the strip through the gap B of the sensor inside the carriage 1 Lifting the carriage mount the new horizontal encoder strip Encoders 75 ...

Page 78: ...ip s left end to the tab 3 Next stretch to straighten the strip and hook the strip s right end to the tab Make sure the black triangle is facing up You must re attach the extension bracket A 4 Replacement and Adjustment 76 ...

Page 79: ...4 Pull out the driver A and then place the carriage back to its original position Make sure that the horizontal encoder strip is engaged in the sensor s recess B Encoders 77 ...

Page 80: ...ne Preparation Duplex unit p 48 All covers p 50 Fan Fan bracket p 91 Fan 1 The PSU A is on the left front corner of the printer 2 The PSU x 2 x 4 There are two types of PSU Before mounting the PSU check the voltage indicated on the board 4 Replacement and Adjustment 78 ...

Page 81: ...paration Duplex unit p 48 Canopy cover p 57 Top cover p 51 Rear Cover Top Cover Rear Cover p 51 Left Cover p 56 Feed clutch p 93 Vertical motor p 88 Vertical encoder wheel p 71 1 Turn the HVPS over together with its cover x 2 x 5 Boards 79 ...

Page 82: ...ould always print Service Summary and an Engine Summary Chart You will need these reports to refer to previous settings that may require resetting To print the Service Summary 1 Enter the Service Menu 2 Select Bit Switch or Menu Service Summary Enter 3 Press to Start Enter To print the Engine Summary Chart 4 Replacement and Adjustment 80 ...

Page 83: ... 5990002 PRINT SMC 5990002 5 Press Enter PRINT SMC EXEC 6 Press Enter OK 7 Press Enter Wait for the report to print it does not start immediately Printing requires about 2 min 8 Exit the Service Menu and switch the machine off For more details about these reports please refer to Section 5 System Maintenance Reference CTL Board Replacement Preparation Duplex unit p 48 All covers p 50 Pull out all I...

Page 84: ... cover x 3 x 2 x 1 Slide the cover and then remove it Make sure that the carriage is in the home position Otherwise the cover is blocked by the carriage 2 The CTL board x all x all x 6 4 Replacement and Adjustment 82 ...

Page 85: ...enu Serial No Edit Enter 00000000000 _ 4 Enter the machine serial number Press or Menu to move the cursor vertically press Enter to select the digit you want to change among 11 digits press or Menu to change the character and then and then press Enter to confirm the entry The confirmed entry appears on the upper row of the display 5 After completing the entry press Escape 6 Exit the SP mode 2 PnP ...

Page 86: ...Escape 8 Exit the SP mode 3 Initializing the NVRAM 1 Enter the SP mode 2 Select Engine Maint Enter SP No 5831001 3 Enter 5831001 Enter 4 Press Enter 5 Press Enter OK 6 Press Enter 7 Exit the SP mode 8 Turn the machine off and then turn it on again Changing destination and PnP code influences the following settings Destination 4 Replacement and Adjustment 84 ...

Page 87: ...mes the Summer Time Started 2nd 1 Final 4 or 5 4 Final 4 or 5 4 Time to Start the Summer Time 2 00 AM 2 0 00 AM 0 2 00 AM 2 Month to Finish the Summer Time Nov 11 Oct 10 Mar 3 The Number of Times the Summer Time Finished 1st 0 Final 4 or 5 4 1st 0 Time to Finish the Summer Time 2 00 AM 2 1 00 AM 1 0 00 AM 0 PnP code Settings Ricoh LANIER SAVIN NRG Spec Value Spec Spec Value Value Spec Value Langua...

Page 88: ...ver Top Cover Canopy cover p 57 Rear cover p 51 Rear Cover Top Cover Left cover p 56 Right cover p 54 Vertical encoder wheel p 71 Fan Fan bracket p 91 Fan Unlock carriage unit p 64 Unlocking Moving the Carriage 1 Push the carriage to the center 4 Replacement and Adjustment 86 ...

Page 89: ...2 Remove the screws at the right end x 2 3 Remove the screw at the left end loosen the belt s tension and then remove the spring x 1 x 1 4 Remove the timing belt on the right end Motors 87 ...

Page 90: ...ex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Canopy cover p 57 Left cover p 56 Vertical encoder wheel p 71 1 The vertical motor A is on the left side of the machine behind the left frame 4 Replacement and Adjustment 88 ...

Page 91: ...2 Unhook the harness holder A and then lift it while sliding it to the right Make sure to expose the screw holes 3 Open the AC inlet s bracket as shown x 3 grounding screw x 1 Motors 89 ...

Page 92: ... bracket B x 1 x 1 x 2 Re installation when the motor bracket is removed When you attach the parts attach the motor bracket afterward 1 As shown slide the right bottom part in and then slide the left top part in 4 Replacement and Adjustment 90 ...

Page 93: ...ly adjust the motor position to align the screw holes and then reassemble the parts Fan Preparation Duplex unit p 48 All covers p 50 1 Pressing the tab A remove the fan from its bracket x 1 2 Pressing the tab A remove the bracket x 1 Motors 91 ...

Page 94: ...4 Replacement and Adjustment 92 ...

Page 95: ...plex unit p 48 Vertical encoder wheel p 71 Top cover p 51 Rear Cover Top Cover Canopy cover p 57 Rear cover p 51 Rear Cover Top Cover Left cover p 56 1 Remove the screw x 1 2 Disconnect 1 connector and release 1 clamp x 1 x 1 Clutches 93 ...

Page 96: ... If the connector cannot be removed because it is behind the AC bracket open the AC bracket 3 Remove the feed clutch x 1 Re installation 4 Replacement and Adjustment 94 ...

Page 97: ...1 Fasten the clutch with the machine s protruding part positioned between the clutch guides Clutches 95 ...

Page 98: ...Cover Top Cover Top cover p 51 Rear Cover Top Cover Canopy cover p 57 Right cover p 54 Left cover p 56 Front cover p 57 Front Cover Operation Panel Board 2nd registration sensor p 107 Bypass drawer connector p 117 Vertical encoder wheel p 71 Carriage unit p 129 1 Open the charge roller cover x 2 4 Replacement and Adjustment 96 ...

Page 99: ...2 Take out the charge roller and the cover x 1 3 Pull the pressure plate A out to remove it x 4 x 6 Transport Belt 97 ...

Page 100: ...4 The transport belt screws x 2 5 The harness holders x 3 x 1 4 Replacement and Adjustment 98 ...

Page 101: ...6 Remove the exit guide A from the main machine x 2 7 The timing belt B x 1 Transport Belt 99 ...

Page 102: ...8 The transport belt A 4 Replacement and Adjustment 100 ...

Page 103: ... p 51 Rear Cover Top Cover Left cover p 56 Canopy cover p 57 Work carefully to avoid bending or scratching the edge of the vertical encoder wheel 1 The vertical encoder sensor is near the left rear corner of the machine below the vertical encoder wheel 2 Remove the vertical encoder sensor A x1 x1 Sensors Switches 101 ...

Page 104: ...over p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Maintenance unit p 66 Right ink sump p 69 Unlock the carriage p 64 Unlocking Moving the Carriage 1 Push the carriage unit A to the center 4 Replacement and Adjustment 102 ...

Page 105: ... the spring A and then remove the air release lever B x 2 3 Remove the clamps holding the ink tubes remove the connector and then move the ink tubes aside to expose the screw holes x 1 x 3 Sensors Switches 103 ...

Page 106: ...4 Remove the screws x2 5 Remove the ink level sensor x1 x3 1st Registration Sensor Preparation 4 Replacement and Adjustment 104 ...

Page 107: ...er Top Cover Right cover p 54 Left cover p 56 Canopy cover p 57 Unlock the carriage p 64 Unlocking Moving the Carriage 1 The 1st registration sensor is located on the side of the carriage unit 2 Push the carriage to the center 3 Remove the carriage top cover Sensors Switches 105 ...

Page 108: ...es squeeze their connecting parts with fingers or radio pliers to empty their contents into the print head tanks so as to prevent the ink from dropping 5 Remove the carriage side cover 6 Remove the 1st Registration Sensor x 1 x 2 4 Replacement and Adjustment 106 ...

Page 109: ...ion Duplex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Left cover p 56 1 The 2nd registration sensor is located on the pressure plate 2 The sensor cover x 2 Sensors Switches 107 ...

Page 110: ... 1 x 3 Air Purge Detection Switch Preparation Duplex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Unlock the carriage p 64 Unlocking Moving the Carriage 4 Replacement and Adjustment 108 ...

Page 111: ...1 The air purge detection switch is located at the recess of the carriage home position 2 Push the carriage unit A to the center 3 Remove the air purge detection switch x1 x2 Sensors Switches 109 ...

Page 112: ...plex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Right cover p 54 Left cover p 56 1 The top cover switch is located on the CTL board 2 Remove the switch x 1 x 2 4 Replacement and Adjustment 110 ...

Page 113: ... Switch Preparation Duplex unit p 48 All covers p 50 Maintenance unit p 66 Right ink sump p 69 Pull out all Ink cartridges 1 Push the carriage to the left side of the machine 2 Remove the screws x 3 Sensors Switches 111 ...

Page 114: ...tors at the bottom of the CTL board x 3 5 Check that all connectors connected to the ink supply unit have been disconnected and then remove the ink supply unit it is not necessary to disconnect the ink tubes Before you remove the unit release the lock A 4 Replacement and Adjustment 112 ...

Page 115: ...talling the maintenance unit execute manual cleaning Temperature Humidity Sensor Preparation Duplex unit p 48 All covers p 50 2nd registration sensor p 107 Bypass drawer connector p 117 Vertical encoder wheel p 71 Transport belt p 96 Sensors Switches 113 ...

Page 116: ...ailing Edge Sensor Preparation Duplex unit p 48 All covers p 50 2nd registration sensor p 107 Bypass drawer connector p 117 Vertical encoder wheel p 71 Transport belt p 96 1 Remove the trailing edge sensor x 1 x 3 4 Replacement and Adjustment 114 ...

Page 117: ...d registration sensor p 107 Bypass drawer connector p 117 Vertical encoder wheel p 71 Transport belt p 96 Feed Clutch p 93 Paper feed roller p 123 1 Remove the paper end sensor x 1 x 4 2 The hooks can be exposed by removing the paper feed roller Sensors Switches 115 ...

Page 118: ... p 51 Rear Cover Top Cover Right cover p 54 Left cover p 56 Canopy cover p 57 Maintenance unit p 66 1 Push the carriage to the center 2 The duplex unit set switch is located at the machine s right rear corner 3 Remove the connector x 1 4 Remove the bracket at the rear side x 1 4 Replacement and Adjustment 116 ...

Page 119: ...e installing the maintenance unit execute manual cleaning Bypass Drawer Connector Preparation Duplex unit p 48 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Fan Fan bracket p 91 Fan Vertical motor p 88 Sensors Switches 117 ...

Page 120: ... connector bracket A x 1 2 The CTL board cover x 2 x 2 Slide the cover and then remove it Make sure that the carriage is in the home position Otherwise the cover is blocked by the carriage 4 Replacement and Adjustment 118 ...

Page 121: ...3 The multi bypass tray connectors x 1 x 1 4 Separate the drawer connector and its bracket x 2 Sensors Switches 119 ...

Page 122: ...ol sensor and ink supply unit are coupled with and mounted in the drive switching module Preparation Duplex unit p 48 All covers p 50 Maintenance unit p 66 Pull out all Ink cartridges Carriage unit p 129 Control board cover p 80 Printer Engine CTL Board 1 3 screws x 3 2 3 connectors and 1 clamp x 3 x 1 4 Replacement and Adjustment 120 ...

Page 123: ... x 3 4 Check that all connectors connected to the ink supply unit have been disconnected and then remove the ink supply unit Do not disconnect the ink tubes Check that they are connected properly Before you remove the unit release the lock A Drive Switching Module and Ink Supply Unit 121 ...

Page 124: ...5 Separate the ink supply unit A and drive switching module B x 4 4 Replacement and Adjustment 122 ...

Page 125: ... unit p 48 All covers p 50 Feed clutch p 93 Bypass drawer connector p 117 Charge roller p 96 Transport Belt Charge Roller Pressure Plate Pressure Rollers Vertical encoder wheel p 71 Pull out the Paper cassette 1 The guide board A x 3 Rollers 123 ...

Page 126: ...2 1 gear A 1 E ring B and 1 bushing C Gear x 1 x 1 bushing x 1 3 Release the press rollers A from the feed roller B x 2 4 Replacement and Adjustment 124 ...

Page 127: ...ler D has a hook A on it This is locked when the hook is engaged in the rod s groove Unhook the hock and slide the roller to remove from the shaft 7 Remove the press roller E at the right side from the shaft and then remove the feed roller D of the left side from it After that align the fixing pin B and notch C on another press roller and remove it form the shaft Rollers 125 ...

Page 128: ... 1 When you mount the paper feed roller into the shaft mount the side with the fixing pin s guide first Connecting Rollers Preparation Duplex unit p 48 All covers p 50 Feed clutch p 93 Bypass drawer connector p 117 Vertical encoder wheel p 71 Charger roller p 96 Transport Belt Charge Roller Pressure Plate Pressure Rollers 4 Replacement and Adjustment 126 ...

Page 129: ...nk level sensor p 102 Pull out the Paper cassette 1 The guide board A x 3 2 Remove the gear A and the bushing B on the left side x 1 3 Remove the bushing A on the opposite side right side x 1 Rollers 127 ...

Page 130: ...4 Pull the connecting rollers and the shaft A out from the right side of main machine and remove it 4 Replacement and Adjustment 128 ...

Page 131: ...iage replacement kit with the list below Item Qty 1 Carriage Unit 1 2 Ink Cartridges 4 3 Ink Collector Unit 1 Preparation Turn the machine power off All covers p 50 Maintenance unit p 66 CTL board cover p 80 Pull out all Ink cartridges Horizontal encoder strip p 73 Carriage Unit 129 ...

Page 132: ...1 Push the carriage to the center and then remove the top cover 2 Remove the FFC from the board x2 3 Remove the FFC holder A and then release the FFC from the carriage 4 Replacement and Adjustment 130 ...

Page 133: ...es squeeze their connecting parts with fingers or radio pliers to empty their contents into the print head tanks so as to prevent the ink from dropping Make sure not to pull the ink tubes out of the tube guide A 5 Remove the carriage side cover Carriage Unit 131 ...

Page 134: ...m the guide rail 7 Release the carriage from the timing belt Make sure the top 1 and bottom 2 of the belt are disengaged from the carriage 8 Remove the carriage unit A Place the carriage it on a sheet of paper to prevent ink stains 4 Replacement and Adjustment 132 ...

Page 135: ...s section Re installation Engaging the carriage to the timing belt If the carriage is insufficiently engaged to the timing belt the movement of the carriage becomes disordered resulting in problems such as fat or blurred printed text Correct engagement To prevent defective printing engage the carriage to the timing belt A with the belt inserted into the carriage s engaged part thoroughly so that t...

Page 136: ...arriage is locked before re attaching the machine covers 1 Turn the screwdriver A counter clockwise to rotate the triangle 2 Stop rotating when the triangle is at the lock position B Never rotate the screwdriver clockwise FFC Installation To prevent the FFC from arching too much store part of it in the holder 4 Replacement and Adjustment 134 ...

Page 137: ...1 Pass the FFC through the holder s slit 2 Fold the holder and attach it to the carriage 3 Pull the FFC out from the other side Carriage Unit 135 ...

Page 138: ...he Service Menu 4 or Printer Setting OK 5 or Engine Setting OK 6 Enter 3009002 OK 7 Press OK 8 Press OK 9 Press OK 10 Exit the Service Menu 11 Switch the machine off 12 Replace the four ink cartridges with new ones provided 13 Replace the ink collector unit new one provided You must replace the ink cartridges and the ink collector unit with the ones provided If you do not replace them the machine ...

Page 139: ...d 3 Select Head Position Adjust OK Adjust all resolutions High Speed Standard High Quality and Envelope 4 Select Adjust Paper Feed OK Adjust the paper feed setting 5 Select Registration OK Adjust all trays Tray 1 Tray 2 Tray 3 and Bypass 6 Select Printer Features OK List Test Print OK 7 Print the color demo page and a system summary Select Color Sample to print the color fish pattern On the same l...

Page 140: ...e an A3 size or a DLT size paper is loaded in the machine 2 Make sure the machine is ready to print Nozzle Check Nozzle Check Pattern Do this procedure to print the Nozzle Check test pattern Look at the pattern to determine if the printer is operating properly or not 1 Push Menu select Maintenance and push Enter 2 Select Nozzle Check and press Enter The Nozzle Check pattern prints 3 Examine the No...

Page 141: ...Test Print is printed from the printer operation panel to demonstrate the color quality of the printer 1 At the Ready prompt press Menu select List Test Print Enter 2 Select Color Demo Page Enter Print Head Cleaning and Adjustment 139 ...

Page 142: ... print heads to be cleaned All Heads all print heads Head 1 Cyan Black Head 2 Yellow Magenta Enter Do not try to start another procedure and never switch the machine off while head cleaning is in progress 9 Escape To the previous level 10 Print another Nozzle Check test pattern and check the result 11 If the Nozzle Check test pattern is normal the procedure is finished or If there is still a probl...

Page 143: ...gress 6 Escape to return to the previous level 7 Print another Nozzle Check test pattern and check the result 8 If the Nozzle Check test pattern is normal the procedure is finished If there is still a problem in the Nozzle Check pattern allow the machine to remain idle for 10 minutes and repeat the procedure If the problem persists allow the machine to remain idle for 8 hours and then flush the pr...

Page 144: ...e are broken look at where the lines are broken in the opposite direction For example if the 2 square is the lightest gray square and the 6 lines are broken then the best adjustment value is between 3 and 5 5 Menu Adjustment Enter 6 Press Menu or until the number of the pattern that you selected in Step 4 appears 7 Enter This completes the adjustment 8 Push Menu to leave the menu mode 4 Replacemen...

Page 145: ...hich is the best The best pattern is the gray square with straight vertical lines on both sides The pattern setting is read as a matrix value from the pattern For example if the best pattern is in column 2 line A the entry for adjustment will be A then 2 6 Menu Adjustment Enter 7 Menu or Select same setting selected for Pr Test Pattern in Step 4 High Speed Standard High Quality or Envelope Print E...

Page 146: ...r Tray1 Tray2 Tray3 or Bypass Tray 2 appear only if the optional paper feed unit is attached Bypass appears only if the bypass tray unit is attached 5 Enter Menu or Plain Paper or Glossy Paper 6 Enter The test pattern for Registration prints Do not start any other operation until printing stops 7 Fold the printed sheet in half lengthwise as shown 8 Hold the corner of the folded paper in front of a...

Page 147: ...e sheet widthwise is the adjustment value for the Feed Direction 12 Menu or Adjustment Enter 13 Menu or Select the paper tray Enter 14 Menu or Select the paper type Enter 15 Enter the adjustment for the Read Direction determined in Step 9 and push Enter 16 Enter the adjustment for the Feed Direction determined in Step 11 and push Enter This completes the adjustment 17 Push Menu to leave the Menu m...

Page 148: ... 1 Printer Operation Print Quality Print a Nozzle Check Pattern and check the results Clean the print heads if necessary Ink Collector Unit A message on the printer operation panel prompts you to replace the ink collector unit after it has become full Maintenance unit Damp cloth use water Always use a tightly wrapped damp cloth to remove the ink that has hardened around the suction cap and wiper b...

Page 149: ... any other such of material to wrap the tip of the screwdriver Such material will contaminate the maintenance unit with loose fiber 2 Use the wrapped tip of the screwdriver to clean inside and around the blade 1 air vent 2 and suction cap 3 Clean the vent and cap carefully to avoid Damaging the movable feeler inside the right air vent Damaging the fragile lip of the suction cap Never insert the ti...

Page 150: ...t by hand to rotate the connecting rollers A as you wipe it with a dry cloth Transport Belt Cleaning Preparation Duplex unit p 48 Left cover p 56 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover 4 Replacement and Adjustment 148 ...

Page 151: ... the cover x 1 3 Move a clean slightly damp cloth from side to side to clean the transport belt A Do not use tissue cotton or any other material that may leave fibers on the surface of the transport belt Use a slightly damp cloth moistened with clean water Cleaning 149 ...

Page 152: ...wheel far enough to expose the next section of the transport belt 5 Repeat Steps 4 and 6 until the entire surface of the belt has been wiped clean Friction Pad Cleaning Preparation Duplex unit p 48 1 The friction pad is located behind the guide board 2 The guide board x 3 4 Replacement and Adjustment 150 ...

Page 153: ...der Strip Cleaning Clean the horizontal encoder strip if the following conditions occur Vertical white lines on an image Double image Broken vertical lines JAM 14 Sample image of horizontal white lines Cleaning procedure Preparation Duplex unit p 48 Left cover p 56 Cleaning 151 ...

Page 154: ...he strip from right to left The horizontal encoder strip is fragile Never apply excessive tension to the horizontal encoder strip when cleaning it 4 Push the carriage unit to the right with your hand 5 Repeat the procedure to clean the left side of the encoder strip 6 Lock the carriage 7 Turn on the machine 8 Confirm that the machine is in standby mode and ready to operate Switch on the printer im...

Page 155: ...ion Duplex unit p 48 Left cover p 56 Rear cover p 51 Rear Cover Top Cover Top cover p 51 Rear Cover Top Cover Canopy cover p 57 Unlock the carriage p 64 Unlocking Moving the Carriage 1 Remove the old horizontal encoder strip 2 Wipe the surface of the old horizontal encoder strip with a clean alcohol dampened cloth 3 Paste two cleaning felts A on both sides of the strip B at the center There are do...

Page 156: ...e with the felt horizontally a few times to completely wipe off the stain The cleaning is over if the felt does not become stained by ink any more 7 After completing the cleaning mount the new horizontal encoder strip to the machine Vertical Encoder Wheel Cleaning Clean the vertical encoder wheel if the following problems occur Horizontal banding Mis aligned text images Preparation Duplex unit p 4...

Page 157: ...t 2 or 3 full turns so the entire edge of the wheel is clean 5 Re attach covers and turn on the machine 6 Confirm that the machine is in standby mode and ready to operate 7 Do the Nozzle Check after cleaning and then check the patterns 8 Do Print Head Cleaning if the pattern is not satisfactory 9 Do Print Head Flushing if the pattern is not satisfactory even after three print head cleanings 10 Do ...

Page 158: ...Refurbishing Swap and Repair Flow 4 Replacement and Adjustment 156 ...

Page 159: ...ing transport Confirm that the paper towel is removed after the machine is set up Machine Cover Cover the machine with a plastic bag This prevents spillage if the ink cartridges leak Ink Cartridges Return the ink cartridges to the customer Options Return all options PFU Bypass Tray etc to customer What You Need The following items and equipment are required for packing the machine before shipping ...

Page 160: ... will be provided as service parts These cleaning cartridges will be used in the field to purge ink paths print head sub tanks and nozzles Do this procedure to clean the print heads before storing the repaired printer for one month or longer 4 Replacement and Adjustment 158 ...

Page 161: ...er RUNNING displays while the cleaning sequence executes When cleaning is finished the display returns to WASHING and EXEC If the Alert lamp lights red this indicates that an error has occurred At this step you cannot see the error displayed on the printer operation panel Complete the procedure to return to standby mode read the number of the error displayed to determine the cause of the error 9 P...

Page 162: ...ction External Covers Clean with damp cloth Paper Feed Rollers Connecting Rollers Clean with damp cloth Right Ink Sump Clean with damp cloth Friction Pad Paper Trays Clean with damp cloth Ink Collection Tank Replace then reset counter with SP3 008 003 4 Replacement and Adjustment 160 ...

Page 163: ...5 System Maintenance Reference Service Program Mode See Appendices for the following information Service Mode Engine Maintenance SP Mode Bit Switch Settings SP Mode Service Tables 161 ...

Page 164: ...alue DNA This Series J027 J028 J029 Does not Apply Applies to a machine of another GELJET series not J027 J028 J029 DOM Domestic market only Japan EUA Europe Asia EXP Export markets North America Europe Asia FA Factory Adjusted The default setting is set at the factory or service center FU Future Use These SP codes appear but they are not enabled at this time This Series Only Applies to the J027 J...

Page 165: ...unt Resets the initial fill counter to the initial factory setting 2 3 008 002 RST INIT CNT A Reset Initial Tank Fill Count to Factory Shipping Resets the initial fill counter to the initial factory setting before shipping 1 3 008 003 RST WASTE RC Reset Ink Collector Count Flag Right Ink Collector unit Resets the ink flag and ink counter for the right Ink Collector unit 3 008 004 RST WASTE R Reset...

Page 166: ...ch The status of each sensor 0 1 is displayed on the 2nd line of the display No Meaning No Meaning 0 Top Cover Switch 8 Paper Feed Unit Tray 2 Relay Sensor 1 Not Used 9 Paper End Sensor Tray 1 2 Not Used Duplex Unit Set Sensor 10 Paper End Sensor Tray 2 3 Multi Bypass Set Sensor 11 Paper End Sensor Tray 3 4 Paper Feed Unit Tray 2 Set Detection 12 Not Used 5 1st Registration Sensor 13 Ink Level Sen...

Page 167: ...Not Used 3 Not Used 4 Not Used 5 Paper Feed Unit Tray 3 Set Detection 6 Paper Feed Unit Tray 3 Relay Sensor 7 Paper Feed Unit Tray 2 Tray3 Rear Cover 8 HRB Fuse Blown Detection Input Check Temperature and Humidity 5 804 006 INPUT CHK HTEMP Display Print Head Temperature Displays the temperature reading of the print head temperature sensor Units 0 1oC 5 804 007 INPUT CHK HUTMP Display Temperature H...

Page 168: ... CHK AIR4 Tank 4 Analog Use this SP to display the analog reading of the air sensor in print head tank Input Check Ink Cartridge Set Sensors 5 804 015 INPUT CHK CART Display Status of Ink Cartridge Set Sensors Use this SP to display the status of the cartridge set sensors for each ink cartridge The status of each sensor is assigned to a column in the 2nd line of the operation panel display as show...

Page 169: ... K Black Ink Cartridge Use this SP to display the amount of ink that remains in each ink cartridge Units Print an Engine Maintenance Summary 5 990 002 PRINT SMC Use this SP to print an engine maintenance summary You need at least 6 sheets of paper to do this print It will take at least 3 minutes before the print will start SP7 XXX Display Count Machine Total 7 001 001 INIT CNT A This counter opera...

Page 170: ...7 002 006 USER RF CNT H2 Print Head 2 Y M Use this SP to display the total number of print head flushings executed from the printer driver and from the printer operation panel Date Display SC Log 7 014 003 SC CODE1 Log 1 Previous 7 014 004 SC CODE2 Log 2 Previous 1 7 014 005 SC CODE3 Log 3 Previous 2 7 014 006 SC CODE4 Log 4 Previous 3 7 014 007 SC CODE5 Log 5 Previous 4 Use this SP to display the...

Page 171: ...1 Previous 7 014 014 JAM CODE2 Log 2 Previous 1 7 014 015 JAM CODE3 Log 3 Previous 2 7 014 016 JAM CODE4 Log 4 Previous 3 7 014 017 JAM CODE5 Log 5 Previous 4 7 014 018 JAM CODE6 Log 6 Previous 5 7 014 019 JAM CODE7 Log 7 Previous 6 7 014 020 JAM CODE8 Log 8 Previous 7 7 014 021 JAM CODE9 Log 9 Previous 8 7 014 022 JAM CODE10 Log 10 Previous 9 Use this SP to display the jam code history The occurr...

Page 172: ...6 Log 6 Previous 5 7 014 029 JAM COUNT7 Log 7 Previous 6 7 014 030 JAM COUNT8 Log 8 Previous 7 7 014 031 JAM COUNT9 Log 9 Previous 8 7 014 032 JAM COUNT10 Log 10 Previous 9 Use this SP to display the number of times jam codes have been issued The occurrences of jam codes are stored in the order 1 10 5 System Maintenance Reference 170 ...

Page 173: ...mmary Here is a quick reference list that tells what type information is found in each report Item Report Name Bit Switch Service Summary BRAND NAME System Summary Service Summary Host Interface System Summary Service Summary Interface Information System Summary Service Summary Language System Summary Service Summary Log Data Service Summary Maintenance System Summary Service Summary Maintenance A...

Page 174: ...e Summary FAX No Page Counter Service Summary Paper Input System Summary Service Summary Printer Log Service Summary Serial No Page Counter Service Menu Service Summary System System Summary Service Summary System Reference System Summary Service Summary 5 System Maintenance Reference 172 ...

Page 175: ...time is 24 hour time hh mm ss Total Full Color The total number of sheets printed with in color Total Mono Color The total number of sheets printed in monochrome Total Duplex The total number of sheets printed on both sides 1 Menu Counter Enter Show Counter 2 Menu or Print Enter Press Key Enter A printed single sided sheet counts as 1 A printed double sided sheet counts as 2 The counter limit is 9...

Page 176: ...he machine This report does not show the log data To see the log data print Service Summary To print the Service Summary 1 Confirm that paper is loaded in the paper tray 2 Menu Counter or Menu List Test Print 3 Enter Config Page Enter Processing 5 System Maintenance Reference 174 ...

Page 177: ... Summary 1 Enter the Service Menu 2 Enter Bit Switch or Menu Service Summary 3 Enter Press to Start Enter 4 Engine Summary Chart The Engine Summary Chart lists all the current SP code settings Status Reports 175 ...

Page 178: ... loaded in the paper tray The report is about 6 pages long 2 Enter the Service Menu SYSTEM Ver nnn Service Menu 3 Menu Engine Maint SP No 5990002 4 Using or Menu enter 5990002 PRINT SMC 5990002 5 Enter PRINT SMC EXEC 6 Enter 5 System Maintenance Reference 176 ...

Page 179: ... the printer SENSOR 1 See details below SENSOR 2 SENSOR 3 SP No Name Value SP number name value of current setting Sensor 1 Input Sensors 1 of 2 The status of these sensors are also displayed by SP5 804 004 No Meaning No Meaning 0 Top Cover Switch 8 Paper Feed Unit Tray 2 Relay Sensor 1 Not Used 9 Paper End Sensor Tray 1 2 Duplex Unit Set Sensor 10 Paper End Sensor Tray 2 3 Multi Bypass Set Sensor...

Page 180: ...er Feed Unit Tray 2 Rear Cover 8 HRB Fuse Blown Detection Sensor 3 Ink Cartridge Sensors The status of these sensors are also displayed by SP5 804 015 No Meaning No Meaning 0 K Ink Cartridge Set 8 M Ink Cartridge Refill 1 K Ink Cartridge New 9 Y Ink Cartridge Set 2 K Ink Cartridge Refill 10 Y Ink Cartridge New 3 C Ink Cartridge Set 11 Y Ink Cartridge Refill 4 C Ink Cartridge New 12 Not Used 5 C In...

Page 181: ...You must login as an administrator or as a user with administrator privileges About Printer Drivers Printing is possible provided the printer s driver is installed Update Cautions Caution 1 Before performing updates check your computer s power options make sure Put the computer to sleep is set to Never To check your computer s Power Options under Windows 7 procedures for other operating systems wi...

Page 182: ...he Use Extended Features check box of SmartDeviceMonitor for Client Caution 6 During updates do not put the computer into Put the computer to sleep Bidirectional communication is not available it you are running SmartDeviceMonitor port under a 64 bit operating system It you are using a 64 bit operating system see Bidirectional Disabled and perform the update procedure Firmware Update Operating Ins...

Page 183: ...ectional Enabled If bidirectional support in the printer properties dialog box has been disabled Update the firmware by following the update procedure shown in Bidirectional Disabled We recommend you enable bidirectional support Bidirectional Enabled 1 Double click Product Name_VX XX_g_upd exe to start the update Product Name represents the machine name VX XX the version 2 Select English and then ...

Page 184: ...k the displayed details and then click Next 4 Select the machine name and then click Next 5 Check that the system version for Update data is later than the system version for Printer and then click Next 5 System Maintenance Reference 182 ...

Page 185: ...n bidirectional communication is disabled read Update Cautions and then check the following You must be able to view the machine s control panel The procedure requires you to check the machine s status on the control panel Make sure you are able to view the machine s control panel when updating the firmware Check the current firmware version and the firmware version you want to install Take care t...

Page 186: ...pdate Product Name represents the machine name VX XX the version 2 Select English and then click OK 3 The following screen appears Check the displayed details and then click Next 4 Select the machine name and then click Next 5 System Maintenance Reference 184 ...

Page 187: ...heck the control panel for the next step 6 Check that the message Waiting for Data is displayed on the machine s control panel 7 Click OK 8 Updating starts Check the update progress displayed on the LCD of the machine s control panel When the Ready message appears the machine is ready to print The progress of the update is displayed on the LCD of the machine s control panel in the following order ...

Page 188: ...9 After the update check that the new firmware version is displayed 10 The update is complete 5 System Maintenance Reference 186 ...

Page 189: ...6 Troubleshooting Troubleshooting Guide See Appendices for the following information Operation Panel Display Operation Panel Messages Service Call Conditions Jam Codes Status Monitor Messages 187 ...

Page 190: ...side the print head tank perform print head flushing 4 times Is a genuine print cartridge being used Using a cartridge other than a genuine print cartridge or using a cartridge refilled with ink will lower the print quality and could cause a breakdown Always use a genuine print cartridge Paper Printing on the wrong side of the paper Check which side should be printed on when using inkjet plain pap...

Page 191: ...the paper in use Check the settings in the Print On list in the Printer Properties dialog box Have the print quality settings been made Open the printer driver In the Select Print Quality box check and set the Quality Priority and Speed Priority settings for the job Application Does the same problem occur with other applications Confirm whether the problem occurs with only one application or with ...

Page 192: ...tes 5 Do Steps 2 3 twice 6 Head flushing 7 Nozzle check 8 Leave the machine 8 hours 9 Nozzle check 2 Are all adjustments correct Check and adjust the paper feed 3 If none of the above work Note If the operator prints out an image comprised mainly of photos or solid filled areas horizontal lines may still appear on the printouts after performing the recommended action The machine needs to be repair...

Page 193: ...cal banding 1 Are all adjustments correct Check and adjust the head position 2 If none of the above work The machine needs to be repaired The horizontal encoder sheet may be dirty damaged or installed incorrectly Clean or replace horizontal encoder strip Image blurred misaligned Poor color uneven density Double printing Image Problems 191 ...

Page 194: ...enance unit Cleaning Sequence To Solve the Problem 1 Nozzle check 2 Head Cleaning 3 Nozzle check 4 Leave the machine 5 to 10 minutes 5 Do Steps 2 3 twice 6 Head flushing 7 Nozzle check 8 Leave the machine 8 hours 9 Nozzle check 3 Are all the adjustments correct Check paper feed and adjust as necessary 4 If none of the above work The machine needs to be repaired Horizontal encoder strip dirty damag...

Page 195: ...ts or ink on the belt surface If you see anything on the belt feed a blank sheet through the machine in de condensation mode to clean the belt 5 If none of the above work The machine needs to be repaired Horizontal encoder strip is dirty or damaged Clean or replace horizontal encoder strip Vertical encoder wheel dirty or damaged Clean or replace vertical encoder wheel Carriage cover missing or dam...

Page 196: ... cases this will only solve the problem temporarily If the problem persists clean the maintenance unit Cleaning Sequence To Solve the Problem 1 Nozzle check 2 Head Cleaning 3 Nozzle check 4 Leave the machine 5 to 10 minutes 5 Do Steps 2 3 twice 6 Head flushing 7 Nozzle check 8 Leave the machine 8 hours 9 Nozzle check 3 If none of the above work The machine needs to be repaired Replace maintenance ...

Page 197: ...rns show ink mixing e g yellow ink appears on the lattice pattern for black perform cleaning on the print head for that lattice pattern Note In some cases this will only solve the problem temporarily If the problem persists clean the maintenance unit 2 If none of the above work The machine needs to be repaired Replace the maintenance unit Ink has built up or the unit has failed Output dirty ink ru...

Page 198: ...ragments Check to see if there are any paper fragments behind the carriage unit or maintenance unit If there are remove them if possible After removing them perform the cleaning procedure 4 If none of the above work The machine needs to be repaired Transport belt dirty or damaged Clean transport belt Replace the carriage unit Light density 1 Change the driver settings Disable Economy Color in the ...

Page 199: ...nk End or Paper End condition has stopped the print job 3 If none of the above work The machine needs to be repaired Controller board failure replace controller board Skew 1 Is the paper set correctly Re set the side fences and end fence of the paper cassette 2 Check inside the machine Confirm whether there are any fragments of jammed paper still inside the machine especially in the rear area of t...

Page 200: ...ges are issued at the same time the message with the highest priority is displayed first The table below shows the priority of how status messages are displayed on the operation panel Error Priority Table Priority Error Type Alarm LED Red LCD Display High SC Lighting No Display Operator Call Lighting Message Display Normal Status Warning Condition Blinking Low Diagnostic Error Blinking 6 Troublesh...

Page 201: ...on exists that prevents the machine from printing The machine cannot print until the condition has been corrected Once the condition has been corrected the machine can resume printing without cycling the machine off on The corrective measures can be done by the operator to restore operation Ink cartridge empty printing possible Ink cartridge empty printing not possible Ink end print error Used ink...

Page 202: ...e error Memory error Flash memory error Temperature Range Errors At power on At power on the printer is ready to print and Ready status is maintained Once the machine has entered the usable temperature range that guarantees optimum operation the machine automatically enters the Ready status Printing Operation has been interrupted to wait for the machine to resume the Ready status Maintains machine...

Page 203: ...so release the lock 08 Maintenance in Process Print head cleaning or flushing is in progress Wait for print head maintenance to finish 09 Page Drying Being dried 10 Cleaning Feed Belt Wait 2min Charge leakage is being removed 11 Shutting down This appears while the machine shuts down 2 Diagnostic Errors No Message Action 12 Hardware Problem Ethernet Board Ethernet error occurred Disconnect all con...

Page 204: ...d The machine can be released from the error by one of the following conditions When the next job request is detected After the key is pressed 18 Prepare new Ink Collector Unit The ink collector unit is almost full Make sure you have a new ink collector on hand If a print cartridge starts running out of ink when the ink collector unit is almost full the alert indicator will flash and a message inf...

Page 205: ...erature range for normal operation Re locate the machine to a location within the temperature range and wait for the machine to acquire room temperature 27 Ink depleted Used Ink Crtrdge A used print cartridge has been installed Install a new print cartridge 28 Used Ink Collect Unit is set Replace Ink Collector Unit A used ink collector unit has been installed Install a new ink collector unit 29 Re...

Page 206: ...r tray holding paper of the size type selected for printing Press Job Reset to delete any data remaining from the previous job The tray numbers depend on the machine model The trays are designated Tray 1 2 or Bypass 33 Ink Collector is not set Set the Ink Collector Unit The replaceable ink collector unit is not set correctly Set the ink collector unit correctly 34 Ink Collector Unit is full Replac...

Page 207: ...eed unit of Tray 2 Remove the paper 44 Remove Misfeed Duplex Unit Remove Misfeed from Duplex Unit Paper has jammed in or failed to feed from the duplex unit Remove the paper from the duplex unit 45 Reset Duplex Unit correctly The duplex unit is not mounted correctly and or the duplex unit cover is open Mount the duplex unit correctly and close the duplex unit cover 46 Paper Misfeed Remove all Rear...

Page 208: ...e main power switch off and then back on Occurrence alarm count Turn the main power switch off and then back on Alarm count and reporting is performed only if it occurs again C The SC code does not appear on the control panel and the machine remains accessible Only the logging is counted Occurrence Logging count and alarm count D An SC code appears on the control panel and the machine becomes inac...

Page 209: ...e home position Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20200 D Failure to form negative pressure in the maintenance unit while assessing the negative pressure in the tank Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20211 D Failure to form negative pressure in the...

Page 210: ...n Criteria Major Cause Solution 20221 D Failure to form negative pressure in the maintenance unit nozzle filter clogging Tank 1 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20222 D Failure to form negative pressure in the maintenance unit nozzle filter clogging Tank 2 error Turn the main power switch off and then back on SC Pat...

Page 211: ...Error Name Detection Criteria Major Cause Solution 20232 D Failure to form negative pressure in the maintenance unit insufficient suction Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20233 D Failure to form negative pressure in the maintenance unit insufficient suction Tank 3 error Turn the main power switch off and then...

Page 212: ...or Cause Solution 20243 D Failure to form negative pressure in the maintenance unit failure to release air due to ink intrusion etc Tank 3 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20244 D Failure to form negative pressure in the maintenance unit failure to release air due to ink intrusion etc Tank 4 error Turn the main powe...

Page 213: ...nd then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20254 D Failure to form negative pressure in the maintenance unit misalignment failure to detect by the feeler occasional failure to release air Tank 4 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20300 D Failure to form negative pressure in the ink s...

Page 214: ...ion Criteria Major Cause Solution 20314 D Failure to form negative pressure in the ink supply unit air leak Tank 4 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20321 D Failure to form negative pressure in the ink supply unit failure send ink by the pump Tank 1 error Turn the main power switch off and then back on SC Pattern Err...

Page 215: ...or Cause Solution 20331 D Failure to form negative pressure in the ink supply unit failure to release air due to ink intrusion etc Tank 1 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20332 D Failure to form negative pressure in the ink supply unit failure to release air due to ink intrusion etc Tank 2 error Turn the main power ...

Page 216: ...on 20352 D Failure to form negative pressure in the ink supply unit misalignment failure to detect by the feeler occasional failure to release air Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20353 D Failure to form negative pressure in the ink supply unit misalignment failure to detect by the feeler occasional failure t...

Page 217: ...e Detection Criteria Major Cause Solution 20502 D Drive motor error error in the motor output during maintenance operation Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20503 D Drive motor error error in the motor s direction of rotation during maintenance operation Turn the main power switch off and then back on SC Pattern Error Name...

Page 218: ...r in the motor drive period during air release Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20702 D Drive motor error error in the motor output during air release Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20703 D Drive motor error error in the motor s direction of ro...

Page 219: ... timeout error Tank 1 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 28112 D Ink supply timeout error Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 28113 D Ink supply timeout error Tank 3 error Turn the main power switch off and then back on SC Pattern E...

Page 220: ...3 D Air detection frequency error Print Head 1 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 29201 D Auto washing error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 29500 D Air release error Air purge detection switch error or air release lever error Turn the mai...

Page 221: ...Criteria Major Cause Solution 57001 D Power Pack failure The machine detects the power pack PSU or HVPS error Defective power pack Turn the main power switch off and then back on Replace the PSU or HVPS SC Pattern Error Name Detection Criteria Major Cause Solution 57100 D Print head thermal sensor error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major ...

Page 222: ...n power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 58000 D 37V power detection timeout The machine cannot detect 37V power from the power supply within a designated time Defective PSU Turn the main power switch off and then back on Replace the PSU SC Pattern Error Name Detection Criteria Major Cause Solution 63701 D IF Tracking information error The m...

Page 223: ...c error NIC This appears if sum value error occurs three times in a row during the attempt to read the Mac address stored in the EEPROM when turning the power on EEPROM NV memory error EEPROM NV memory connection error CTL board error Replace the CTL board SC Pattern Error Name Detection Criteria Major Cause Solution 84000 D EEPROM access error This appears if reading of the data stored in the EEP...

Page 224: ...a disconnection of the Bluetooth device The Bluetooth interface unit was removed while the machine was turned on Turn off the main power switch and then confirm that the Bluetooth interface unit was installed correctly And then turn on the main power switch again SC Pattern Error Name Detection Criteria Major Cause Solution 85500 B IEEE802 Card Error The Bluetooth device can be accessed but an err...

Page 225: ...troller function abnormal The applications for the external controller fail or writing on the EEPROM fails The external equipment fails Firmware uploading failure EEPROM NV memory error EEPROM NV memory connection error CTL board error The external equipment error Update the firmware Replace the external equipment Replace the CTL board SC Pattern Error Name Detection Criteria Major Cause Solution ...

Page 226: ...odes and what they mean A separate list is provided for each machine Jam Codes In the tables below Action 1 and Action 2 have the following meanings Action 1 To be performed by the user on site or at the service center to see if these simple procedures solve the problem Action 2 To be performed by the service technician at the Service Center These procedures are for the user at the work site Jam 1...

Page 227: ...paper cassette unit Jam 2 Paper Feed Jam Tray 2 PFU Message Paper Misfeed Remove Tray 2 and reset the paper If there is any paper that is jammed remove it Cause Paper slick non feed Paper tray was not set properly Details The registration sensor detected the leading edge of the paper from the paper cassette but the trailing edge sensor failed to detect the trailing edge of the paper within the pre...

Page 228: ...duplex unit after inversion got caught Details After the trailing edge sensor detected the trailing edge of the paper fed to the duplex unit for duplex inverted printing the paper failed to leave the trailing edge sensor within the prescribed time Action 1 Press Form Feed key on printer operation panel Action 2 Replace inverter guide Replace TE sensor Replace CTL board Jam 5 Transport Jam Tray 1 M...

Page 229: ...tly Check inside the paper for jammed paper or paper scraps Action 2 Clean transport belt Replace Registration Sensors 1 2 Replace Multi Bypass Tray Replace the printer Jam 7 Transport Jam Tray 2 PFU Message Paper Misfeeed Press the Form Feed button Cause Paper longer than the paper selected in printer driver was loaded Details When paper was fed from Tray 2 the paper fed but the paper failed to l...

Page 230: ...ibed time Action 1 Press Form Feed key on operation panel Action 2 Replace registration sensor 1 Replace trailing edge sensor 2 Jam 10 Registration Late Jam Tray 2 PFU Message Paper Misfeeed Press the Form Feed button Cause Paper feed rollers slipped could not feed paper Paper caught warped in paper feed path Details After the paper fed from the tray or when the paper was inverted for duplexing af...

Page 231: ...am 13 Not Used Jam 14 Carriage Jam Message Paper Misfeed Open the Top Cover and press the Form Feed key to remove the paper If this does not work or pieces of paper still remain then manually remove it from the top of the machine Also check paper is set correctly in all the paper source trays Cause The carriage failed to reach its target position within the prescribed time Details An obstruction i...

Page 232: ...cking the movement of the carriage unit Details The machine detected an obstruction blocking operation of carriage unit at power ON or after jammed paper was removed Action 1 Open the top cover and while checking for paper turn the paper feed wheel on the left side of the printer and remove the paper If the paper cannot be removed easily and paper scraps remains inside the printer remove the paper...

Page 233: ...aper cassette and bypass tray are set correctly Action 2 Check the 1st registration sensor on the side of the carrier unit This sensor detects the leading edge of the paper Make sure the cover on the print head unit is installed correctly Replace 1st registration sensor Replace carriage unit Jam 18 Condensation Error During Printing Message Paper Misfeed Press the Form Feed button Cause A belt cha...

Page 234: ...pen the rear cover and remove all remaining paper Close the rear cover and re install the duplex unit Remove the rear unit of Tray 2 and remove any remaining paper Re install the rear unit of Tray 2 Jam 20 Not Used Jam 21 Not Used Jam 22 Paper Remains in Vertical Paper Path of Tray 2 Failure to Remove Jam Message JAM22 04 05 06 07 Paper Misfeed Open the Tray 2 Rear Cover and remove the paper Or re...

Page 235: ...cked correctly in Tray 2 and Tray 3 Action 2 Remove the rear unit of Tray 2 and remove any remaining paper Re install the rear unit of Tray 2 Remove Tray 2 and remove any jammed paper Re install the tray correctly Jam 23 Not Used Jam 24 Not Used Jam 25 Not Used Jam 26 Not Used Jammed paper location A 2nd registration sensor 2nd D Tray 2 B Output tray E Tray 2 relay sensor T 2 Error Codes 233 ...

Page 236: ...n sensor It is also jammed at the Tray 2 relay sensor If the paper was fed from Tray 2 its trailing edge is located before the Tray 2 relay sensor closer to Tray 2 09 On 1 The paper is jammed at the 2nd registration sensor It is not located at the trailing edge sensor or Tray 2 relay sensor 10 On 1 The paper is jammed in between the trailing edge sensor and 2nd registration sensor It is not locate...

Page 237: ... is being filled from the print cartridge Wait for the filling of the ink to finish Maintenance failed Head cleaning head flushing or other maintenance operations have failed Run the maintenance again after clearing the error You can clear a maintenance error as follows The printer receives another print job Press the Enter key Independent supplier Cartridge An ink tank cartridge unapproved for us...

Page 238: ...e the temperature range is 10 to 32 C 50 to 89 6 F 2 Turn the printer off and allow it to cool Note If humidity is higher than 54 the high end of the temperature range will be lower The printer will not return to standby mode until it has acclimated to the room temperature Wait for the Power lamp to stop flashing Paper Misfeed Paper is jammed Check the jam code JAM to solve the problem Paper Size ...

Page 239: ... selected in the printer driver Press the Form Feed key select a paper tray containing paper of the specified size and type and then print Cancel the print job Print Cartridge s Not Detected Cover Open The right front cover is open Close the right front cover The print cartridges are not installed or are installed incorrectly Install the print cartridges correctly Printer Error An error has occurr...

Page 240: ...lled print cartridge is empty Printing cannot continue Replace the ink cartridge with a new one Used Ink Collector Unit A used ink collector unit has been installed Remove it an replace it with a new one 6 Troubleshooting 238 ...

Page 241: ...e amount of energy that is saved Timer Settings The user can set the energy saver timer 1 Menu or Menu System Enter 2 or Menu Energy Saver Enter The default is 5 min The setting can be changed within a range of 5 to 60 min After the selected time has elapsed the machine will enter the Sleep Mode Return to Standby Mode The machine returns to standby mode from energy saver mode after 2 seconds 239 ...

Page 242: ...lt settings should be kept If the customer requests that these settings should be changed please explain that their energy costs could increase and that they should consider the effects on the environment of extra energy use 7 Energy Saving 240 ...

Page 243: ...e amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half 3 Duplex Combine Using both features together can further reduce paper volume by 3 4 Paper Save 241 ...

Page 244: ...es up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Recommendation Please explain these features to the customers so they can reduce their paper usage Duplex Mode Tables The following table shows paper savings and how the counters increase for some simple examples of single sided and duplex jobs Duplex mode Originals Simpl...

Page 245: ... the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter Duplex counter 1 1 1 0 1 1 2 2 1 1 1 1 3 3 2 1 2 2 4 4 2 2 2 2 5 5 3 2 3 2 10 10 5 5 5 5 20 20 10 10 10 10 Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter Duplex counter 1 1 1 0 1 1 2 2 1 1 1 1 3 3 ...

Page 246: ...Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter Duplex counter 8 8 2 6 4 4 9 9 3 6 5 5 10 10 3 7 5 5 11 11 3 8 6 6 12 12 3 9 6 6 7 Energy Saving 244 EN ...

Page 247: ...Model BRG P1w Machine Code J034 Appendices 8 January 2013 ...

Page 248: ...4 Option 14 Supported Paper Sizes J034 15 Operation Specifications 17 Printing Operation 17 Print Speed and Resolution 18 Continuous Print Speed Monochrome Full Color 18 Control Boards 19 J034 ZICO Controller 19 Interface Specifications 21 Supported Utilities 21 2 Appendix SP Mode Tables Service Mode Engine Maintenance 23 Service Mode 23 Entering Exiting Service Mode 23 Engine Maintenance SP Mode ...

Page 249: ...et Print Head Rank Wave 42 Set Print Head Rank Voltage 43 DAC Adjustment Value 43 Ink Consumption in the Print Cartridge 43 Margin for Detecting if the Print Cartridge Has Run out of Ink 44 Set Threshold for Near Full Alert 44 Reset and Restoration Settings 45 Maintenance Replacement 45 SP4 XXX 45 SP5 XXX 46 Plotter Settings 46 Input Check Sensors 46 Input Check Sensors 47 Input Check Temperature ...

Page 250: ...nce 53 Display Count Ink Circulation Sequence after Humidity Change 54 Display Count Air Purges Re fillings after Feed Pump Idle Time 54 Display Count Air Detected at Power On 54 Display Count Air Detection Frequency 54 Display Count Automatic Cleanings Between Page Prints 55 Display Count Automatic Cleanings Before Print Head Capping 55 Display Count Automatic Print Head Cleanings After De Cap Ti...

Page 251: ... for Maintenance after Idle Time Small 60 Display Count Ink Discharge for Maintenance after Idle Time Small or Large 61 Display Count Ink Cartridge Replacements 61 Display Count Total Ink Cartridge Out 61 Display Standby Time 62 Display Operation Start Date 62 Date Display SC Log 62 Display Total Count SC Log 62 Display Jam Log 63 Display Total Count Jam Log 63 Display Total Count Ink Fill Log 64 ...

Page 252: ...Mode Log 69 Display Count Emergency mode print 69 Display Emergency mode period stop threshold 69 SP8 XXX 69 SP9 XXX 69 3 Appendix Troubleshooting Guide Error Codes 71 Operation Panel Display 71 Operation Panel Messages 74 Service Call Conditions 80 SC code display patterns and how to clear them 80 Service Call Code Tables 81 Jam Codes 98 Jam Codes 98 Jammed paper location 107 Status Monitor Messa...

Page 253: ...6 ...

Page 254: ...ty This is the moderately fast selection available in the printer driver quality is better than that of High Speed Quality Priority This slowest selection in the printer driver but delivers the best quality print Quick Comparison with the base machine J034 J028 Resolution max 3600 x 1200 3600 x 1200 Print speed FC 28 5 ppm 29 0 ppm B W Dimensions w x d x h 529 x 509 x 212 5 mm 20 8 x 20 x 8 4 in 3...

Page 255: ... pixel Max 3600x1200dpi equivalent Print Speed Normal Paper A4 LT J034 Full page RPCS Color 8 5 ppm Mono 10 5 ppm 1 Max Speed with catalog sample RPCS Color 28 5 ppm Mono 28 5 ppm 1 ISO Based speed RPCS Color 14 5 ppm Mono 18 5 ppm 1 1 With RPCS Raster driver Standard Speed Priority Color JEITA J6 Chart Mono JEITA J1 Chart First Print Speed A4 LT LEF SEF Std Tray Color RPCS Raster Less than 8 0 se...

Page 256: ...y J034 Standard Cassette 250 sheets Multi Bypass Tray 100 sheets PFU 250 sheets x1 Maximum 600 sheets Paper Output Tray Capacity Std Tray Tray 1 Face up 100 sheets Media Type Standard Tray Simplex Duplex Plain Paper Postcard Inkjet Postcard Simplex Only Inkjet Plain Paper Glossy Paper Envelope PFU Simplex Duplex Plain Paper Simplex Only Inkjet Plain Paper Glossy Paper Multi Bypass Simplex Duplex P...

Page 257: ...ode J034 EU Asia Less than 1 5 W J034 US Less than 1 5 W Warm up Time Less than 35 sec 1 Average power consumption for printing 1 min with ISO Chart Options Available J034 Multi Bypass Tray J314 Paper Feed Unit J315 Ink Cartridge Yield Target Medium with ISO standard 1 Black Ave 2 500 Color M Y C Ave 2 200 Small with ISO standard 1 Black Ave 600 Color M Y C Ave 600 Starter Use only to initialize i...

Page 258: ...anada EN60950 1 CE marking TUV EU IEC60950 1 CB certificate EU China Oceania EMC FCC Part15 SubpartB US IC ES 003 Canada EN55022 EN61000 3 2 EN61000 3 3 EN 55024 EU AS NZS CISPR22 C tick AUS NZ Radio communication FCC Part15 SubpartC US FCC Part15 SubpartE US IC RSS 210 Canada EN300 328 CE marking EU EN301 489 1 EN301 489 17 CE marking EU Australia Radiocommunication C tick AUS EMF EN62311 CE mark...

Page 259: ...st Management Practices US Vermont Mercury Regulations US Model Toxics in Packaging Legislation US New York City Local Law US California Proposition 65 US Interstate Mercury Education Reduction Legislation US RECSIS WW Green Label BAM Germany Energy Saving Energy Star v 1 2 WW Sound Level Standby 44 dB A or less Printing 60 4 dB A 1 Sound Pressure Level Standby Less than 34 dB A Printing 52 8 dB A...

Page 260: ...idges 30 to 43 C 54 to 109 F 15 to 80 RH Storage max 540 days 30 to 50 C 54 to 122 F 15 to 90 RH For best print quality units should be unpacked and used within 540 days of the production date and within 180 days after unpacking Multi Bypass Tray BY1050 J315 Option Paper Size Universal adjustable Length 127 to 1295 4 mm 5 to 51 in Width 55 to 330 mm 2 17 to 13 in Paper Capacity 100 sheets 80 g m2 ...

Page 261: ...8 x13 SEF 8 kai SEF 16 kai SEF Custom Paper Sizes Length 210 to 432 mm 8 3 to 17 in Width 148 to 297 mm 5 8 to 11 7 in Paper Capacity Only one PFU can be installed for a maximum paper capacity of 250 sheets Paper Type Plain paper Inkjet Plain Paper Glossy Paper 2 Paper Weight 60 to 105 g m2 16 0 to 28 0 lb Dimensions w x d x h 529 x 360 x 99 5 mm 21 1 14 2 3 9 in PFU Weight Less than 6 0 kg 13 2 l...

Page 262: ...mm Y Y Y Y Y B4 SEF 257 x 364 mm Y Y Y Y Y A4 SEF 210 x 297 mm Y Y Y Y Y LEF 297 x 210 mm N N N N N B5 SEF 182 x 257 mm Y Y Y Y Y LEF 257 x 182 mm N N N N N A5 SEF 148 x 210 mm SP SP SP SP SP LEF 210 x 148 mm Y Y N Y Y B6 SEF 125 x 176 mm SP SP N SP SP LEF 176 x 125 mm N N N N N A6 SEF 105 x 148 mm Y Y N Y Y Specifications 15 ...

Page 263: ... 2 x 71 4 N N N N N F SEF 8 x 13 Y Y Y Y Y Foolscap SEF 81 2 x 13 Y Y Y Y Y Folio SEF 81 4 x 13 Y Y Y Y Y 8 Kai SEF 267 x 390 mm Y Y Y Y Y 16 Kai SEF 195 x 267 mm Y Y Y Y Y LEF 267 x 195 mm N N N N N Env Com10 SEF 41 8 x 71 2 Y Y N Y N Monarch LEF 37 8 x 71 2 Y Y N Y N C6 LEF 114 x 162 mm Y Y N Y N C5 LEF 162 x 229 mm Y Y N Y N DL Env LEF 110 x 220 mm Y Y N Y N Remarks Y Supported N Not supported ...

Page 264: ...Operation Print Area Plain Paper Sides Margin Approx 3 mm 1 Leading Trailing Edges Margin Approx 3 mm 1 Envelopes Sides Margin Approx 3 mm Leading Edge Margin Approx 38 mm Trailing Edge Margin Approx 8 mm 1 Under Mac OS the margins on both sides and on the leading and trailing edges are 4 2 mm Printing Functions Job Spooling Sub Paper Size Extended A4 Width Registration Adjustment Image Density Ad...

Page 265: ...re than 10 5 ppm Quality Priority 600 x 600 NA High Quality 1200x200 NA J034 Color Paper Type Print Mode dpi Simplex A4 RPCS Diver Plain Paper Mode High Speed with Ricoh original chart 300 x 150 More than 28 5 ppm High Speed 300 x 150 More than 14 5 ppm Speed Priority 600 x 300 More than 8 5 ppm Quality Priority 600 x 600 NA High Quality 1200x200 NA Continuous Print Speed Monochrome Full Color Hig...

Page 266: ...0 ppm FC More than 17 0 ppm Control Boards J034 ZICO Controller CPU SH2A SoC ZICO RAM SDRAM 32MB Program ROM On Board 4MB Font ROM None EEPROM 4KB Optional EEPROM slot None PDL RPCS Raster Connectivity Host Interface Std USB 2 0 High Speed 10BASE T 100BASE TX Network Protocol TCP IP Specifications 19 ...

Page 267: ...ns 1 1 Mac driver included on CD ROM The supported languages are English French German and Japanese Print Resolution Controller RPCS Raster 300x150dpi 2bit 600x300dpi 2bit 600x600dpi 2bit 600x1200dpi 2bit 1200x1200dpi 2bit Max 3600x1200dpi equivalent Drivers RPCS Raster 300 x 150 300 x 300 600 x 300 600 x 600 1200 x 600 1200 x 1200 Max 3600 x 1200 dpi equivalent Max 3600x1200dpi equivalent Languag...

Page 268: ...3 French 4 Italian 5 Spanish 6 Dutch 7 Swedish 8 Danish 9 Norwegian 10 Portuguese 11 Finnish 12 Czech 13 Hungarian 14 Polish EU 1 Japanese 2 English 3 French 4 Spanish 5 Portuguese Interface Specifications USB 2 0 Distance Between Devices USB cable 5 m 5 5 yd Data Transmission Speed 480 Mbps High Speed 12 Mbps Full Speed Ethernet Data Transmission Speed 10 Mbps 100 Mbps Protocol TCP IP Distance Be...

Page 269: ...Optional Remote Communication Gate S Pro Smart Device Monitor for Admin Accounting Report Package Desk Top Binder Lt 1 Appendix Specifications 22 ...

Page 270: ... Maintenance SP Mode Consists of SP codes SP1 XXX to SP9 XXX These are printer engine SP adjustments primarily but not exclusively used by designers for machine adjustments Service Mode Entering Exiting Service Mode To enter Service Mode 1 Enter the Service Mode 2 Enter Bit Switch Bit Switch Reset Settings Service Summary Version Display Serial No Edit Counter Setting Fax No Not Used E Saver Displ...

Page 271: ...ter Version Displays the version of the printer s engine WLAN Version J029 only Displays the version of the wireless LAN interface Serial No Edit You can display the machine s serial number and edit it Counter Settings Counter Display Switches the counter display on and off LevColor Disp Switches the level counter display on and off Coverage Count Switches the coverage counter on and off Double Co...

Page 272: ...r Engine Maint Enter Engine Maint allows changing the settings of individual SP codes For more about individual SP code settings refer to the tables in this section There are no settings available for the following groups SP1 XXX SP3 XXX SP5 XXX SP7XXX SP9XXX To exit SP mode 1 At any level in the SP mode press Escape to return to the first level SYSTEM Ver nnn Service Menu 2 Menu or End Enter The ...

Page 273: ... to the 2nd digit 5 Press Enter twice to confirm the entry of 0 in the second and third fields 6 Press once to display 1 in the fourth field and then press Enter to confirm the entry 7 Press Enter twice to confirm the entry of 0 in the fifth and sixth fields 8 Press once to display 1 in the seventh field and then press Enter to confirm the entry FDLEN OFFSET 1001003 9 Press Enter FDLEN OFFSET _000...

Page 274: ...ss Power to switch the machine on again This enables the new setting s Bit Switch Settings Bit SW 1 Bit Function Default Details 0 Not Used 1 Periodical straightening of the transfer belt 0 The transfer belt is held under tension at all time so its bent part around the roller may become deformed To prevent it you can have the machine turn the roller periodically to change the part of the transfer ...

Page 275: ...ly if the duplex unit is mounted 0 Do not pull back envelopes 1 Pull back envelopes 3 Not Used 4 Capping print heads after printing 0 You can specify whether or not to cap print heads immediately after printing If the capping is not executed immediately it is executed nine seconds after printing by the capping timer 0 Cap immediately 1 Do not cap immediately 5 Periodic sending of Gratuitous ARP pa...

Page 276: ... Used Bit SW 4 Not used Do not change these settings Bit SW 5 Functions Common to All Models Bit Function Default Details 0 Not Used 1 Counter menu display for charge on printer use printing enabled after coverage counted up 0 This is a GW specification 0 Does not print 1 Prints 2 Error skip 0 Switches error skip on off 0 Errors skipped regardless of paper size paper type 1 Error skipped only for ...

Page 277: ...tion 0 This switch determines whether the machine waits for a while before printing in low temperature 15 C or less OFF No waiting ON Waiting until the flushing mist in low temperature goes off 1 Not Used 2 Double Count 0 This switch sets whether the double count counter is printed out in the system summary OFF No printing ON Printing 3 Not Used 4 Not Used 5 Not Used 6 Not Used 7 Hidden Functions ...

Page 278: ...nal panel 0 Not displayed 1 Displayed 6 Charge Setting for Recycled Paper 0 This switch sets whether the charge bias is selected for normal paper or recycled paper 0 Recycled paper charge 1 Normal paper charge 7 Auto Cleaning for High Volume User 0 1 Cycling the printer off on cancels error 976 977 and restores operation of the printer when air is frequently detected in the print heads 0 No messag...

Page 279: ...s value DNA This Series J027 J028 J029 Does not Apply Applies to a machine of another GELJET series not J027 J028 J029 DOM Domestic market only Japan EUA Europe Asia EXP Export markets North America Europe Asia FA Factory Adjusted The default setting is set at the factory or service center FU Future Use These SP codes appear but they are not enabled at this time This Series Only Applies to the J02...

Page 280: ...d for 1 scan line Do this setting only if the line feed amount cannot be adjusted on the user menu of the printer operation panel with Adj Paper Feed 1481620 to 1481620 FA 1 0 1mm 1 001 003 FDLEN OFFSET Adjust Amount of LF Offset in Sub Scan Direction Use this SP to set the amount of line feed before the print head begins its 2nd pass during bidirectional printing Do this SP when it is necessary t...

Page 281: ...r loaded in Tray 2 Do this setting when it is necessary to fine adjust the line feed position 128 to 127 FA 1 0 1mm 1 001 010 REG FD3 NORM F FA Adjust Sub Scan Registration Normal Paper Tray 3 1 001 011 REG FD3 NORM U Use this SP code to adjust writing in the sub scan registration for normal paper loaded in Tray 3 Do this setting when it is necessary to fine adjust the line feed position 128 to 12...

Page 282: ... to adjust writing in the sub scan registration for glossy paper loaded in Bypass Tray Do this setting when it is necessary to fine adjust the line feed position 128 to 127 FA 1 0 1mm Carriage 1 002 001 ADJ SIDEBORAD Adjust Sideboard Carriage Home Position Use this SP to set the reference position for installation of the right plate Do this SP to correct the alignment of the capping position with ...

Page 283: ...1 002 009 REG MAN NORM U Use this SP code to adjust writing in the main scan direction for normal paper loaded in Bypass Tray Do this setting when registration does not match the image start position on the user image adjustment menu 128 to 127 FA 1 0 1mm 1 002 010 REG TR1 GROS F FA Adjust Main Scan Registration Glossy Paper Tray 1 1 002 011 REG TR1 GROS U Use this SP code to adjust writing in the...

Page 284: ...y paper loaded in Bypass Tray Do this setting when registration does not match the image start position on the user image adjustment menu 128 to 127 FA 1 0 1mm Charge Width Setting Mj1 2 Simplex DFU 1 010 001 CHG W1 EDGE 1 LE TE Mj1 2 ID1 1 010 002 CHG W1 MIDL 1 MIDLL Mj1 2 ID1 1 010 003 CHG W1 EDGE 2 LE TE Mj1 2 ID2 1 010 004 CHG W1 MIDL 2 MIDLL Mj1 2 ID2 1 010 005 CHG W1 EDGE 3 LE TE Mj1 2 ID3 1...

Page 285: ...4 CHG W2 MIDL 2 MIDLL Mj1 2 ID2 1 011 005 CHG W2 EDGE 3 LE TE Mj1 2 ID3 1 011 006 CHG W2 MIDL 3 MIDL Mj1 2 ID3 1 011 007 CHG W2 EDGE 4 LE TE Mj1 2 ID4 1 011 008 CHG W2 MIDL 4 MIDL Mj1 2 ID4 Charge Width Setting Mj3 4 Duplex DFU 1 011 009 CHG W2 EDGE 9 LE TE Mj3 4 ID1 1 011 010 CHG W2 MIDL 9 MIDLL Mj3 4 ID1 1 011 011 CHG W2 EDGE 10 LE TE Mj3 4 ID2 1 011 012 CHG W2 MIDL 10 MIDLL Mj3 4 ID2 1 011 013 ...

Page 286: ... 1st ide of paper Do this setting when you want to adjust pitch amount of the charge applied to the leading and trailing edges for printing The areas of the leading and trailing edges is shown below 0 to 0xff 0 1 1 012 005 CHG AREA MIDL F Set Charge of Area for Middle Simplex Use this SP to set the size of the leading and trailing edges for the 1st side of paper Do this setting when you want to ad...

Page 287: ...Set Charge for Target Market 1 012 007 CHG REGION Set Charge for Geographic Region 2 Appendix SP Mode Tables 40 ...

Page 288: ...enabled and takes priority 0 to 255 0 1 SP2 XXX Not used SP3 XXX Adjust Printhead Gap 3 001 001 GAP MJ1 A F FA Drive Waveform Mj1 Print Head A 3 001 002 GAP MJ1 A U 3 001 003 GAP MJ1 B F FA Drive Waveform Mj1 Print Head B 3 001 004 GAP MJ1 B U 3 001 005 GAP MJ1 C F FA Drive Waveform Mj1 Print Head C 3 001 006 GAP MJ1 C U 3 001 011 GAP MJ2 A F FA Drive Waveform Mj2 Print Head B 3 001 012 GAP MJ2 A ...

Page 289: ...P MJ4 A U 3 001 033 GAP MJ4 B F FA Drive Waveform Mj4 Print Head B 3 001 034 GAP MJ4 B U 3 001 035 GAP MJ4 C F FA Drive Waveform Mj4 Print Head C 3 001 036 GAP MJ4 C U 3 001 041 GAP MJ5 A F FA Drive Waveform Mj5 Print Head A 3 001 042 GAP MJ5 A U 3 001 043 GAP MJ5 B F FA Drive Waveform Mj5 Print Head B 3 001 044 GAP MJ5 B U 3 001 045 GAP MJ5 C F FA Drive Waveform Mj5 Print Head C 3 001 046 GAP MJ5...

Page 290: ...2 Down Position 3 004 004 DAC Y2 T Y2 Up Position DFU 3 004 005 DAC C1 C1 3 004 006 DAC C2 C2 3 004 007 DAC X1 X1 3 004 008 DAC X2 X2 3 004 009 DAC C3 C3 DFU Ink Consumption in the Print Cartridge 3 005 001 C INKCONSUME T1 Print Head Tank 1 Cyan 3 005 002 C INKCONSUME T2 Print Head Tank 2 Black 3 005 003 C INKCONSUME T3 Print Head Tank 3 Yellow 3 005 004 C INKCONSUME T4 Print Head Tank 4 Magenta U...

Page 291: ...lue of the firmware counter to trigger the full alert for the right ink collector unit sensor 0 to 4294967295 0 1 nl 3 007 003 TH WASTE L Software Count Ink Collector Unit Near Full Use this SP to set the threshold value to trigger the near full alert for the ink collector unit sensor 0 to 4294967295 0 1 nl 3 007 004 TH WASTE L FULL Software Count Ink Collector Unit Full Alert Use this SP to set t...

Page 292: ...before shipping 1 3 008 003 RST WASTE RC Reset Ink Collector Count Flag Right Ink Collector unit Resets the ink flag and ink counter for the right Ink Collector unit 3 008 004 RST WASTE R Reset Ink Collector Count Flag Right Ink Sump Resets the ink counter for the right ink sump 3 008 005 RST FACT Restore Factory Default Setting Resets and threshold settings and user adjusted values Maintenance Re...

Page 293: ...tus of each sensor and switch The status of each sensor 0 1 is displayed on the 2nd line of the display No Meaning No Meaning 0 Top Cover Switch 8 Paper Feed Unit Tray 2 Relay Sensor 1 Not Used 9 Paper End Sensor Tray 1 2 Not Used Duplex Unit Set Sensor 10 Paper End Sensor Tray 2 3 Multi Bypass Set Sensor 11 Paper End Sensor Tray 3 4 Paper Feed Unit Tray 2 Set Detection 12 Not Used 5 1st Registrat...

Page 294: ...f the display No Meaning 0 USB Connection Detection 1 GJ10 Option Detection 2 Not Used 3 Not Used 4 Not Used 5 Paper Feed Unit Tray 3 Set Detection 6 Paper Feed Unit Tray 3 Relay Sensor 7 Paper Feed Unit Tray 2 Tray3 Rear Cover 8 HRB Fuse Blown Detection Input Check Temperature and Humidity 5 804 006 INPUT CHK HTEMP Display Print Head Temperature Displays the temperature reading of the print head ...

Page 295: ...04 010 INPUT CHK AIR2 Tank 2 Analog 5 804 011 INPUT CHK AIR3 Tank 3 Analog 5 804 012 INPUT CHK AIR4 Tank 4 Analog Use this SP to display the analog reading of the air sensor in print head tank Input Check Ink Cartridge Set Sensors 5 804 015 INPUT CHK CART Display Status of Ink Cartridge Set Sensors Use this SP to display the status of the cartridge set sensors for each ink cartridge The status of ...

Page 296: ...017 INPUT CHK RES M Magenta Ink Cartridge 5 804 018 INPUT CHK RES C Cyan Ink Cartridge 5 804 019 INPUT CHK RES K Black Ink Cartridge Use this SP to display the amount of ink that remains in each ink cartridge Units Encoder Readings 5 804 020 INPUT CHK MENC Horizontal Encoder Use this SP to display the current reading of the main scan encoder 5 804 021 INPUT CHK SENC Vertical Encoder Use this SP to...

Page 297: ...Right Ink Sump Count This SP code checks and displays the software count for the right ink sump Area Selection 5 807 001 Area Selection Use this SP code to specify the destination Set Init Value 5 831 001 Set Init Value Use this SP code to set initial value USB POWER MODE 5 844 011 USB POWER MODE Power Interlock via USB Use this SP code to specify whether to enable or disable Power Interlock via U...

Page 298: ... maintenance summary You need at least 6 sheets of paper to do this print It will take at least 3 minutes before the print will start SP6 XXX Not used SP7 XXX Display Count Machine Total 7 001 001 INIT CNT A This counter operates from the initial ink filling after the machine s arrival This total counter starts from 1 which indicates the flag before the machine s installation 7 001 002 LIFE TOTAL ...

Page 299: ...T S H1 Print Head 1 C K 7 002 010 AOFL CNT S H2 Print Head 2 Y M Use this SP to display the number of air purge ink tank re fillings after SC990 has occurred Display Count Air Purges Re fillings After Ink End 7 002 013 AOFL CNT I H1 Print Head 1 C K 7 002 014 AOFL CNT I H2 Print Head 2 Y M Use this SP to display the number of air purge ink tank re fillings after an ink tank has run out of ink Disp...

Page 300: ... detected in the head tank and the problem remains even after ink re fillings Display Count Additional Air Purges Re fillings after Humidity Change 7 002 029 AOFL CNT H H1 Print Head 1 C K 7 002 030 AOFL CNT H H2 Print Head 2 Y M Use this SP to display the number of air purge ink tank re fillings performed after humidity change of 15 or more and the problem remains even after ink re fillings Displ...

Page 301: ... Count Air Purges Re fillings after Feed Pump Idle Time 7 002 045 LONG PUMP AIR H1 Print Head 1 C K 7 002 046 LONG PUMP AIR H2 Print Head 2 Y M DNA This Series J027 J028 J029 Display Count Air Detected at Power On 7 002 049 AIR CNT P T1 Print Head Tank 1 Cyan 7 002 050 AIR CNT P T2 Print Head Tank 2 Black 7 002 051 AIR CNT P T3 Print Head Tank 3 Yellow 7 002 052 AIR CNT P T4 Print Head Tank 4 Mage...

Page 302: ...ead 2 Y M Use this SP to display the number of automatic print head cleanings between page prints while print jobs were executing Display Count Automatic Cleanings Before Print Head Capping 7 002 065 ACL CNT B H1 Print Head 1 C K 7 002 066 ACL CNT B H2 Print Head 2 Y M Use this SP to display the number of automatic print head cleanings before print head capping Display Count Automatic Print Head C...

Page 303: ...d 2 Use this SP to display the counter of the 7 002 073 and 7 002 074 maintenances of each print head Display Count Cleaning after Idle Time 7 002 085 ALNCL CNT H1 Print Head 1 C K 7 002 086 ALNCL CNT H2 Print Head 2 Y M Use this SP to display the counter of the 7 002 075 and 7 002 076 maintenances of each print head Display Count Air Purges Re fillings after Idle Time 7 002 089 ALNAOFL CNT H1 Pri...

Page 304: ... Collector Unit 7 003 001 WASTE CNT R FULL Ink Collector Unit Use this SP to display the current count for the number of times the status of the Ink Collector unit has changed from near full to full Note The full threshold is 3 ml Display Full Count for Right Ink Sump 7 003 002 WASTE CNT RF FUL Right Ink Sump Full Count This SP code displays the full count for the right ink sump Display Count Mist...

Page 305: ... capping time used to determine whether automatic cleaning is executed after the printer returns from idle mode Display Humidity Reading Before Automatic Print Head Cleaning 7 003 014 HUMI ACL AL Use this SP to display the temperature reading before capping operation used to determine whether automatic print head cleaning is done after the printer returns from idle mode Display Count Ink Circulati...

Page 306: ...MP T3 Print Head Tank 3 Yellow 7 005 004 STOP PON PUMP T4 Print Head Tank 4 Magenta DNA This Series J027 J028 J029 Display Count Uncapped Time Length 7 006 001 ENV ACL DECAPTIM Use this SP to display the total time length when the maintenance unit s cap is released from the print head Display Count Need for Ink Circulation Sequence 7 007 001 JDG LIQUID MNT Use this SP to display if it is necessary...

Page 307: ...se this SP to display the print head humidity during the last time air purge ink tank re filling was performed Display Temperature during the Last Maintenance 7 010 001 HTEMP FIN MNT H1 Print Head 1 C K 7 010 002 HTEMP FIN MNT H2 Print Head 2 Y M Use this SP to display the temperature during the last time print head maintenance was performed Display Count Ink Discharge to the Cap for Maintenance 7...

Page 308: ...T K Ink cartridge refill count K Black 7 013 006 CART RFIL CNT C Ink cartridge refill count C Cyan 7 013 007 CART RFIL CNT M Ink cartridge refill count M Magenta 7 013 008 CART RFIL CNT Y Ink cartridge refill count Y Yellow Use this SP to display the number of times the ink cartridges have been refilled Display Count Total Ink Cartridge Out 7 013 009 EMPTY CNT C1 Ink Cartridge K Black 7 013 010 EM...

Page 309: ...7 014 004 SC CODE2 Log 2 Previous 1 7 014 005 SC CODE3 Log 3 Previous 2 7 014 006 SC CODE4 Log 4 Previous 3 7 014 007 SC CODE5 Log 5 Previous 4 Use this SP to display the SC code history The occurrences of SC codes are stored in the order 1 2 3 4 5 Duplicate occurrences of SC codes are not recorded each SC code recorded only once Display Total Count SC Log 7 014 008 SC COUNT1 Log 1 Previous 7 014 ...

Page 310: ...g 6 Previous 5 7 014 019 JAM CODE7 Log 7 Previous 6 7 014 020 JAM CODE8 Log 8 Previous 7 7 014 021 JAM CODE9 Log 9 Previous 8 7 014 022 JAM CODE10 Log 10 Previous 9 Use this SP to display the jam code history The occurrences of jam codes are stored in the order 1 10 Display Total Count Jam Log 7 014 023 JAM COUNT1 Log 1 Previous 7 014 024 JAM COUNT2 Log 2 Previous 1 7 014 025 JAM COUNT3 Log 3 Prev...

Page 311: ... 4 Previous 3 Use this SP to display the number of times initial tank filling has been performed Display Maintenance Log 7 014 037 LAST MNT TM1 Log 1 Previous 7 014 038 LAST MNT TM2 Log 2 Previous 1 7 014 039 LAST MNT TM3 Log 3 Previous 2 Use this SP the total time for all maintenance executions Display Maintenance Log By Type of Maintenance 7 014 040 LAST MAINTE1 Log 1 Previous 7 014 041 LAST MAI...

Page 312: ...eaning 16 Maintenance manual flushing Display Maintenance Log Total Count 7 014 043 LAST MNT CNT1 Log 1 Previous 7 014 044 LAST MNT CNT2 Log 2 Previous 1 7 014 045 LAST MNT CNT3 Log 3 Previous 2 Use this SP to display the total count for all maintenance executions Display Time Type of the Last Print Head Maintenance 7 014 046 LAST MNT TM H1 Print Head 1 C K Maintenance Time 7 014 047 LAST MNT TM H...

Page 313: ...ous 1 7 014 058 JAM POS3 Log 3 Previous 2 7 014 059 JAM POS4 Log 4 Previous 3 7 014 060 JAM POS5 Log 5 Previous 4 7 014 061 JAM POS6 Log 6 Previous 5 7 014 062 JAM POS7 Log 7 Previous 6 7 014 063 JAM POS8 Log 8 Previous 7 7 014 064 JAM POS9 Log 9 Previous 8 7 014 065 JAM POS10 Log 10 Previous 9 Use this SP to display the jam position histories Display Maintenance Log Air Purge Execution Date 7 014...

Page 314: ...09 FULL POS T3 Print Head Tank 3 Yellow 7 015 010 FULL POS T4 Print Head Tank 4 Magenta Use this SP to display the usual position of the print tank full sensor when the ink collector unit is filled Display Encoder Count Difference Between Air Purge Ink Re fillings and Usual Re fillings 7 015 013 DIFF POS T1 Print Head Tank 1 Cyan 7 015 014 DIFF POS T2 Print Head Tank 2 Black 7 015 015 DIFF POS T3 ...

Page 315: ...s near end end was detected by time up while ink was being supplied to the ink collector units Display Count Ink Discharge for Maintenance at the Right 7 015 029 PMNT CNT Use this SP to display the number of ink discharge for maintenance performed when the carriage moves to the right end Emergency Mode 7 016 001 EMERG START Emergency mode start time 7 016 002 EMERG STP FLG Emergency mode stop flag...

Page 316: ...RG STP AIR Emergency mode air leak stop number 7 016 008 EMERG STP INKEND Emergency mode ink end stop number Display Count Emergency mode print 7 016 009 EMERG PRINT CNT Emergency mode print count Display Emergency mode period stop threshold 7 016 010 EMERG TH Emergency mode period stop threshold SP8 XXX Not used SP9 XXX Not used SP Mode Service Tables 69 ...

Page 317: ...2 Appendix SP Mode Tables 70 ...

Page 318: ...The LCD A and Alert LED B are used to indicate errors If two or more status messages are issued at the same time the message with the highest priority is displayed first The table below shows the priority of how status messages are displayed on the operation panel Error Priority Table Priority Error Type Alarm LED Red LCD Display High SC Lighting No Display 71 ...

Page 319: ...r uses numbers Error Classifications Error Type Description Main Error Warning Condition The machine can print but the warning message is issued to the operator because the machine will stop printing if the condition is left unattended and not corrected Left ink sump near full Ink collector unit near full Ink low Print head maintenance failed Temperature out of operation range Ink filling 3 Append...

Page 320: ...r jam Confirmation after re filling Cover Open Unit not detected Paper jam Print Cartridge s Not Detected Cover Open Paper size or paper type mismatch error Paper size error No paper present Temperature out of operation range Breakdown or failure error SC An abnormal condition exists indicating a breakdown that prevents the machine from printing After the cause of the problem has been removed the ...

Page 321: ...to be cycled off on Once the machine falls below or exceeds the usable temperature range quality printing can no longer be assured so an error message will alert the operator that printing will stop until normal temperature has been restored If such an error occurs the machine should be moved to a location where ambient temperature is 10 to 32 C 50 to 89 6F Operation Panel Messages 1 Normal Status...

Page 322: ...ears while the machine shuts down 2 Diagnostic Errors No Message Action 12 Hardware Problem Ethernet Board Ethernet error occurred Disconnect all connected cables and then cycle the machine off on If this message is displayed again call for service 3 Warning Errors No Message Action 13 Low Ink Ink cartridge is almost empty Note the color of the ink cartridge where ink supply is low and then procur...

Page 323: ...t cartridge starts running out of ink when the ink collector unit is almost full the alert indicator will flash and a message informing you of the cartridge s low ink level will appear on the display To prevent job delay due to a full ink collector unit always have a new ink collector unit ready 4 Operator Calls No Message Action 19 Open Front Cover Replace Ink Crtg Ink cartridge is empty Replace ...

Page 324: ... set correctly Make sure that the multi bypass tray is set correctly 30 Load Paper Tray 1 or Load Paper Tray or Form Feed or Load Ppr Bypass or Form Feed Paper has run out in the selected tray Load paper in the selected tray Or press Form Feed and select another tray holding paper for printing Press Job Reset to delete any data remaining from the previous job The tray numbers depend on the machine...

Page 325: ...the right front door 36 Open Front Cover Replace Ink Crtg Ink cartridge has run out for the color indicated on the operation panel display Replace the ink cartridge for the color indicated on the operation panel display 37 Paper Misfeed Press Form Feed Paper failed to feed from the specified tray Press Form Feed to eject the sheet 38 Remove Misfeed Open Top Cover Press Form Feed remove misfeed Pap...

Page 326: ...6 Paper Misfeed Remove all Rear Covers then remove misfeed The fed paper has failed to reach the Tray 2 relay sensor Remove the paper 47 Paper Misfeed remove Tray 2 or Rear Covers remove misfeed The paper fed from Tray 2 is jammed in the Tray 2 paper path Remove the paper 48 Paper Misfeed remove Rear Covers remove misfeed The paper fed from the tray is jammed in the Tray paper path 49 Paper Misfee...

Page 327: ...ssible Only the logging is counted Occurrence Logging count and alarm count D An SC code appears on the control panel and the machine becomes inaccessible machine error SC The user must reset the machine Turn the power key or the main power switch off and then back on Occurrence alarm count Turn the main power switch off and then back on Alarm count and reporting is performed only if it occurs aga...

Page 328: ...r switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20211 D Failure to form negative pressure in the maintenance unit air leak Tank 1 error SC Pattern Error Name Detection Criteria Major Cause Solution 20212 D Failure to form negative pressure in the maintenance unit air leak Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name ...

Page 329: ...n Criteria Major Cause Solution 20222 D Failure to form negative pressure in the maintenance unit nozzle filter clogging Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20223 D Failure to form negative pressure in the maintenance unit nozzle filter clogging Tank 3 error Turn the main power switch off and then back on SC Pat...

Page 330: ...ection Criteria Major Cause Solution 20233 D Failure to form negative pressure in the maintenance unit insufficient suction Tank 3 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20234 D Failure to form negative pressure in the maintenance unit insufficient suction Tank 4 error Turn the main power switch off and then back on SC Pa...

Page 331: ...4 D Failure to form negative pressure in the maintenance unit failure to release air due to ink intrusion etc Tank 4 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20251 D Failure to form negative pressure in the maintenance unit misalignment failure to detect by the feeler occasional failure to release air Tank 1 error Turn the ...

Page 332: ...ror Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20300 D Failure to form negative pressure in the ink supply unit while assessing the negative pressure in the tank Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20311 D Failure to form negative pressure in the ink supply u...

Page 333: ...r Cause Solution 20321 D Failure to form negative pressure in the ink supply unit failure send ink by the pump Tank 1 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20322 D Failure to form negative pressure in the ink supply unit failure send ink by the pump Tank 2 error Turn the main power switch off and then back on SC Pattern ...

Page 334: ...iteria Major Cause Solution 20332 D Failure to form negative pressure in the ink supply unit failure to release air due to ink intrusion etc Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20333 D Failure to form negative pressure in the ink supply unit failure to release air due to ink intrusion etc Tank 3 error Turn the m...

Page 335: ...Pattern Error Name Detection Criteria Major Cause Solution 20353 D Failure to form negative pressure in the ink supply unit misalignment failure to detect by the feeler occasional failure to release air Tank 3 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20354 D Failure to form negative pressure in the ink supply unit misalignm...

Page 336: ...ttern Error Name Detection Criteria Major Cause Solution 20503 D Drive motor error error in the motor s direction of rotation during maintenance operation Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20601 D Drive motor error error in the motor drive period during maintenance operation Turn the main power switch off and then back on ...

Page 337: ...ve motor error error in the motor output during air release Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 20703 D Drive motor error error in the motor s direction of rotation during air release Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 21000 D Failure to detect the si...

Page 338: ...ly timeout error Tank 2 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 28113 D Ink supply timeout error Tank 3 error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 28114 D Ink supply timeout error Tank 4 error Turn the main power switch off and then back on SC Pattern...

Page 339: ...tion 29201 D Auto washing error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 29500 D Air release error Air purge detection switch error or air release lever error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 49002 D The right ink sump is full Turn the main power switch ...

Page 340: ...e main power switch off and then back on Replace the PSU or HVPS SC Pattern Error Name Detection Criteria Major Cause Solution 57100 D Print head thermal sensor error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Major Cause Solution 57300 D Humidity sensor error Turn the main power switch off and then back on SC Pattern Error Name Detection Criteria Majo...

Page 341: ... Major Cause Solution 58000 D 37V power detection timeout The machine cannot detect 37V power from the power supply within a designated time Defective PSU Turn the main power switch off and then back on Replace the PSU SC Pattern Error Name Detection Criteria Major Cause Solution 63701 D IF Tracking information error The machine asserts the tracking information of the interface Interface failure C...

Page 342: ...ic error NIC This appears if sum value error occurs three times in a row during the attempt to read the Mac address stored in the EEPROM when turning the power on EEPROM NV memory error EEPROM NV memory connection error CTL board error Replace the CTL board SC Pattern Error Name Detection Criteria Major Cause Solution 84000 D EEPROM access error This appears if reading of the data stored in the EE...

Page 343: ...nnection of the Bluetooth device The Bluetooth interface unit was removed while the machine was turned on Turn off the main power switch and then confirm that the Bluetooth interface unit was installed correctly And then turn on the main power switch again SC Pattern Error Name Detection Criteria Major Cause Solution 85500 B IEEE802 Card Error The Bluetooth device can be accessed but an error was ...

Page 344: ...ntroller function abnormal The applications for the external controller fail or writing on the EEPROM fails The external equipment fails Firmware uploading failure EEPROM NV memory error EEPROM NV memory connection error CTL board error The external equipment error Update the firmware Replace the external equipment Replace the CTL board SC Pattern Error Name Detection Criteria Major Cause Solution...

Page 345: ...d what they mean A separate list is provided for each machine Jam Codes In the tables below Action 1 and Action 2 have the following meanings Action 1 To be performed by the user on site or at the service center to see if these simple procedures solve the problem Action 2 To be performed by the service technician at the Service Center These procedures are for the user at the work site Jam 1 Paper ...

Page 346: ... paper cassette unit Jam 2 Paper Feed Jam Tray 2 PFU Message Paper Misfeed Remove Tray 2 and reset the paper If there is any paper that is jammed remove it Cause Paper slick non feed Paper tray was not set properly Details The registration sensor detected the leading edge of the paper from the paper cassette but the trailing edge sensor failed to detect the trailing edge of the paper within the pr...

Page 347: ...unit after inversion got caught Details After the trailing edge sensor detected the trailing edge of the paper fed to the duplex unit for duplex inverted printing the paper failed to leave the trailing edge sensor within the prescribed time Action 1 Press Form Feed key on printer operation panel Action 2 Replace inverter guide Replace TE sensor Replace CTL board Jam 5 Transport Jam Tray 1 Message ...

Page 348: ...tly Check inside the paper for jammed paper or paper scraps Action 2 Clean transport belt Replace Registration Sensors 1 2 Replace Multi Bypass Tray Replace the printer Jam 7 Transport Jam Tray 2 PFU Message Paper Misfeeed Press the Form Feed button Cause Paper longer than the paper selected in printer driver was loaded Details When paper was fed from Tray 2 the paper fed but the paper failed to l...

Page 349: ...e Action 1 Press Form Feed key on operation panel Action 2 Replace registration sensor 1 Replace trailing edge sensor 2 Jam 10 Registration Late Jam Tray 2 PFU Message Paper Misfeeed Press the Form Feed button Cause Paper feed rollers slipped could not feed paper Paper caught warped in paper feed path Details After the paper fed from the tray or when the paper was inverted for duplexing after the ...

Page 350: ...am 13 Not Used Jam 14 Carriage Jam Message Paper Misfeed Open the Top Cover and press the Form Feed key to remove the paper If this does not work or pieces of paper still remain then manually remove it from the top of the machine Also check paper is set correctly in all the paper source trays Cause The carriage failed to reach its target position within the prescribed time Details An obstruction i...

Page 351: ...he movement of the carriage unit Details The machine detected an obstruction blocking operation of carriage unit at power ON or after jammed paper was removed Action 1 Open the top cover and while checking for paper turn the paper feed wheel on the left side of the printer and remove the paper If the paper cannot be removed easily and paper scraps remains inside the printer remove the paper from t...

Page 352: ...aper cassette and bypass tray are set correctly Action 2 Check the 1st registration sensor on the side of the carrier unit This sensor detects the leading edge of the paper Make sure the cover on the print head unit is installed correctly Replace 1st registration sensor Replace carriage unit Jam 18 Condensation Error During Printing Message Paper Misfeed Press the Form Feed button Cause A belt cha...

Page 353: ... rear cover and remove all remaining paper Close the rear cover and re install the duplex unit Remove the rear unit of Tray 2 and remove any remaining paper Re install the rear unit of Tray 2 Jam 20 Not Used Jam 21 Not Used Jam 22 Paper Remains in Vertical Paper Path of Tray 2 Failure to Remove Jam Message JAM22 04 05 06 07 Paper Misfeed Open the Tray 2 Rear Cover and remove the paper Or remove th...

Page 354: ...cked correctly in Tray 2 and Tray 3 Action 2 Remove the rear unit of Tray 2 and remove any remaining paper Re install the rear unit of Tray 2 Remove Tray 2 and remove any jammed paper Re install the tray correctly Jam 23 Not Used Jam 24 Not Used Jam 25 Not Used Jam 26 Not Used Jammed paper location A 2nd registration sensor 2nd D Tray 2 B Output tray E Tray 2 relay sensor T 2 Error Codes 107 ...

Page 355: ...r It is also jammed at the Tray 2 relay sensor If the paper was fed from Tray 2 its trailing edge is located before the Tray 2 relay sensor closer to Tray 2 09 On 1 The paper is jammed at the 2nd registration sensor It is not located at the trailing edge sensor or Tray 2 relay sensor 10 On 1 The paper is jammed in between the trailing edge sensor and 2nd registration sensor It is not located at th...

Page 356: ... is being filled from the print cartridge Wait for the filling of the ink to finish Maintenance failed Head cleaning head flushing or other maintenance operations have failed Run the maintenance again after clearing the error You can clear a maintenance error as follows The printer receives another print job Press the Enter key Independent supplier Cartridge An ink tank cartridge unapproved for us...

Page 357: ...emperature range is 10 to 32 C 50 to 89 6 F 2 Turn the printer off and allow it to cool Note If humidity is higher than 54 the high end of the temperature range will be lower The printer will not return to standby mode until it has acclimated to the room temperature Wait for the Power lamp to stop flashing Paper Misfeed Paper is jammed Check the jam code JAM to solve the problem Paper Size Mismatc...

Page 358: ... selected in the printer driver Press the Form Feed key select a paper tray containing paper of the specified size and type and then print Cancel the print job Print Cartridge s Not Detected Cover Open The right front cover is open Close the right front cover The print cartridges are not installed or are installed incorrectly Install the print cartridges correctly Printer Error An error has occurr...

Page 359: ...t cartridge is empty Printing cannot continue Replace the ink cartridge with a new one Used Ink Collector Unit A used ink collector unit has been installed Remove it an replace it with a new one 3 Appendix Troubleshooting Guide 112 EN ...

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