MX-C250 TROUBLESHOOTING 7 – 19
*1: For a job status result in "Display in the column of result," "NG
XXXX" is displayed. "
" is the code number.
For a communication result, "Communication error
(XXXX)" is displayed.
- When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
- Errors in ( ) are not used.
(2)
Communication report sub code 1
The communication report sub code 1 (upper 2 digits) are always indicated as "00."
(3)
Communication report sub code 2
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
4. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
80
NG80 XXXX
*1
NIC connect failure (network abnormality)
- Check for disconnection of cables.
- A network trouble (CE-XX) occurs.
- The port is set to DISABLE.
- Authentication of the POP server is failed when POP before SMTP is enabled.
- When an error other than the communication result code 93 or 94 in D-SMTP send (including error
response of 5XX)
Report code
(Communication
result)
Display in the column of
result
Content of communication interruption
Report code 2
Content of communication interruption
Send/Receive
00
When the conditions after 01 do not apply.
Send/Receive
01
Send length over
Send
02
EOL time up
Receive
03
Carrier detection time up
Receive
04
Time up of the communication start command from the machine side
Receive
05
Time up in phase C (8 min)
Send
06
Memory image decode error
Receive
07
Memory image decode error
Send
08
Time up between frames in phase C (Report code is 0 or 16.)
Send/Receive
09
Not used
-
10
Not used
-
11
Polarity reversion detection
Receive
12
Invalid command reception
Receive
13
Time up (1-minute timer/6-second time)
Receive
14
PUT error
Receive
15
In V.34 mode, time up is generated when shifting from Primary to Control.
Receive
16
In V.34 mode, time up is generated when shifting from Control to Primary.
Receive
17
Command receive time-up from MFP controller
Receive
18
Not used
-
19
Not used
-
20
Polarity reversion detection
Send
21
Invalid command reception
Send
22
Fallback retry number over
Send
23
Command retry number resend over
Send
24
Time up (T5 timer)
Send
25
Time up (T5 timer) in V.34 mode
Send
26
In V.34 mode, time up is generated when shifting from Primary to Control.
Send
27
In V.34 mode, time up is generated when shifting from Control to Primary.
Send
28
When sending the FSK signal, no response of send completion is sent back from the MODEM chip within a certain time.
(V.34, other than V.34)
Send
29
Not used
-
30
A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.)
-
31
DC current not detected (busy)
Send
32
Dial tone not detected (busy)
Send
33
Busy tone detection (busy)
Send
34
T0 time up (Remote machine not responding)
Send
35
T1 time up (Remote machine not responding)
Send
36
In dialing, polarity reversion detection (Remote machine not responding)
Send
37
Calling is not made (busy)<Collision detected (including CNG detection)>
Send
38
Not used
-
