LISST-
200X User’s Manual
103
Appendix J: Troubleshooting & Support
Appendix J: Troubleshooting & Support
Q:
I am getting errors offloading data from my LISST-200X.
A:
In some cases the offload baud rate may need to lowered in order avoid offload errors.
The offload baud rate can be reduced in the LISST-200X software selecting a lower baud
rate from the drop down box on the file offload page:
Select a lower File Offload Baud Rate, then try transfering files again. If the errors persist,
even at the lowest baud rate (9600), contact Sequoia Scientific.
Q:
I think that I have a problem with my data and/or my data processing and would like
you to have a look at them - can you do that? What data do I need to send to you?
A:
We'll be happy to look at your data and help you figure out what is going on. In order to
troubleshoot the problem, we need the .RBN file(s) that contain the raw data.
Email the data to your local Sequoia distributor, together with a detailed explanation of
what you were doing and how the data were collected. If you purchased the instrument
directly from Sequoia, email the data to
PLEASE NOTE: We cannot use the .PBN or .RTX files produced by the LISST-200X
software for troubleshooting. We can only help you if you supply .RBN files.
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