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Handling calls

N0008589 3.3

You can use SWCA programming to define logical groups of telephones. Each group can be
assigned a set of the SWCA codes, which allows them to pass calls within the group. Each
telephone in the group also displays the current status of the call, so users can determine which
calls are being dealt with.

Forwarding calls

•

External call forward:

This feature allows you to transfer a call to an external number. To

allow external destination programming ensure that Allow Redirect to Y (enabled). The other
programming is the same as for the following call forward features.

•

Call Forward no answer:

redirects calls to another telephone in your system or to the voice

mail system when there is no answer at your telephone. Line Redirection takes priority over
Call Forward no answer.

•

Forward no answer delay:

Determines the number of times that an incoming call rings at

your telephone before the system forwards the call. To estimate the delay time in seconds,
multiply the number of rings by six.

•

Call Forward on busy:

redirects calls to another telephone on your system or to a voice mail

system when you are busy on a call, or when you have Do Not Disturb activated at your
telephone. Telephones that have this active can still receive priority call

s

. If you are busy on a

target line call, another call to that target line redirects to the prime telephone for that line or to
the designated voice mail system. Line Redirection takes priority over this feature. Call
Forward programming does not affect calls redirected by Line Redirection.

•

Call Forward and voice mail:

If you want a voice mail system to pick up unanswered calls:

— use the internal number of your voice mail as the destination when you program Forward

no Answer and Forward on busy

— if your voice messaging system or service automatically retrieves calls, make the ring

delay greater than the delay used by your voice mail system

Programming

:

“Configuring system-wide call appearance groups” on page 470

Programming

:

•

“Configuring the Capabilities features” on page 418

(Allow redirect)

Programming

:

•

“Assigning Call Forward” on page 421

•

“Configuring centralized voice mail” on page 563

Programming

:

“Assigning Call Forward” on page 421

Programming

:

•

“Assigning Call Forward” on page 421

•

“Configuring centralized voice mail” on page 563

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Содержание BCM 3.7

Страница 1: ...Part No N0008589 3 3 December 2006 Business Communications Manager 3 7 Programming Operations Guide...

Страница 2: ...e presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to...

Страница 3: ...ritten permission For written permission please contact apache apache org 5 Products derived from this software may not be called Apache nor may Apache appear in their name without prior written permi...

Страница 4: ...4 Software licensing N0008589 3 3...

Страница 5: ...62 Chapter 1 Getting started with Unified Manager 65 Computer requirements 66 Browser requirements 66 Using a HTTP Proxy server 67 Logging on to Unified Manager 67 Understanding BCM SSL certificate pr...

Страница 6: ...tional keycoded features 95 Data and IP telephony configuration 96 Post system setup features 97 Finding your way around 98 Security and User Management 98 Telephony programming quick access list 98 C...

Страница 7: ...s passwords 121 Viewing the User Manager tabs 122 Adding or modifying a user profile 123 Deleting a user profile 126 Setting up callback for a user 127 Adding or modifying a group profile 128 Deleting...

Страница 8: ...Disabling enabling a single module 159 Disabling enabling a port channel setting 160 Chapter 6 Data and split line configuration 161 Configuring the DDI Mux module 161 DDI Mux features 161 Configuring...

Страница 9: ...onfiguring the PPP User List 185 Configuring additional IP addresses for the UTWAN 187 Examples of uses of multiple IP addresses 187 Restrictions when using multiple IP addresses 187 Adding an additio...

Страница 10: ...7 Centralized and group answering 218 Pick up features 219 Make a call 221 Emergency 911 dialing 222 Select how you dial your calls 222 Receive a busy signal on an internal call 222 Create a conferenc...

Страница 11: ...rt fields 252 DID fields 254 E M fields 256 Target lines and DASS2 fields 259 PRI fields 261 BRI fields 262 DPNSS fields 264 VoIP fields 265 Lines field cross reference chart 267 Turn Privacy on or of...

Страница 12: ...r 299 Notes about the Public and Private Received Numbers 300 Configuring for remote access 300 Creating Direct Inward System Access DISA 301 Remote access line settings 301 Remote access on loop star...

Страница 13: ...able 337 Enbloc dialing 337 Using destination codes 338 Why use destination codes 339 Deciding on a code 340 Grouping destination codes using a wild card 341 Configuring destination codes with wild ca...

Страница 14: ...369 DN mapping for ISDN and legacy wireless handset devices 370 Defining the System DN headings 370 The two sides of a DN record 371 The System DN headings 373 DN Registration headings 375 Moving betw...

Страница 15: ...ess 414 About PRI line pools 414 Using Answer DNs 414 Assigning Answer DNs 415 Answer DN notes 415 Defining device capabilities 417 Configuring the Capabilities features 418 Line redirection notes 420...

Страница 16: ...KIM buttons 449 Cold starting the KIM to erase programming 451 Programming restrictions for DNs 452 Defining telephone dialing restrictions 453 Setting restriction schedules for telephones 454 Defini...

Страница 17: ...9 Turn services on and off 490 Overriding services with a Control telephone 491 Direct dial telephone ringing service 491 Defining common schedule settings 491 Defining the service control password 49...

Страница 18: ...public network 525 Calls originating in the private network 528 Routing for tandem networks 530 Understanding MCDN network features 532 Network Call Redirection Information 532 ISDN Call Connection L...

Страница 19: ...ance 559 Private networking with DPNSS 559 Guidelines for creating a private numbering plan with DPNSS 562 Customizing the DPNSS routing service 562 Chapter 22 Configuring centralized voice mail 563 B...

Страница 20: ...trics 591 Chapter 24 Configuring Hospitality Services 593 About the Hospitality feature 594 Hospitality telephone definitions 594 Alarm Time AL feature 594 Power failures 595 Setting up Hospitality se...

Страница 21: ...naling channels 614 Media channels 614 DSP resources 614 Voice bus paths 614 Media gateways 614 Rules for managing the MSC resources 615 Signaling channel rules 615 Media channel rules 615 Example of...

Страница 22: ...ress range 648 Modifying an address range 648 Deleting an address range 649 Configuring Excluded addresses for a Local Scope 649 Adding an excluded address range 649 Modifying excluded address ranges...

Страница 23: ...ing multiple IP addresses for the LAN interface 671 Adding an additional IP address 671 Modifying an Additional IP Address 672 Deleting an Additional IP Address 672 Viewing LAN performance 672 Chapter...

Страница 24: ...0 Enabling and disabling the V 90 modem interface 690 Changing the Modem Region 691 Configuring the V 90 modem interface 691 ISDN dial up 695 Creating an ISDN dial up interface 695 Configuring an ISDN...

Страница 25: ...ors 719 Static routes 719 Adding a static route to the routing table 719 Modifying the static route configuration 720 Deleting a static route 720 Restarting the router 721 Chapter 34 Configuring Web C...

Страница 26: ...1 Using a static Public IP address 743 Example 2 Using dynamic Public IP address 744 Example 3 Changing the source IP address of WAN traffic 745 Chapter 38 Configuring NTP Client 749 Configuring the...

Страница 27: ...78 Modifying a Branch Office IPSec Tunnel 779 Modifying Local Accessible Networks to the Branch Office IPSec tunnel 779 Modifying Remote Accessible Networks to the Branch Office IPSec tunnel 779 Delet...

Страница 28: ...ifiers 799 COPS 800 Policy overview 800 Implementing Quality of Service QoS 801 Configuring the QoS Summary parameters 801 Configuring Devices 802 Creating an interface group configuration 802 Modifyi...

Страница 29: ...der of the input filters for an interface 826 Adding an Output Filter for a Firewall Filter Interface 827 Modifying an Output Filter for a Firewall Filter Interface 827 Deleting an Output Filter for a...

Страница 30: ...RI hardware 864 BRI hardware 864 S Reference Point 865 T Reference Point 865 Clock Source for ISDN 866 ISDN BRI NT1 equipment 867 ISDN standards compatibility 867 Planning your ISDN network 867 Orderi...

Страница 31: ...an analog device 877 Configuring an analog device DN record 878 General heading 879 Line access 880 To assign lines 880 To assign line pools 881 To assign a prime line 881 Defining device capabilitie...

Страница 32: ...32 Contents N0008589 3 3 W 937 Index 939...

Страница 33: ...gure 17 Post setup processes 97 Figure 18 Upgradeable BCM1000 100 Figure 19 BCM200 and BCM400 hardware 101 Figure 20 Quick Start Wizard application warnings 109 Figure 21 Maintenance Tools screen 114...

Страница 34: ...a line restriction filter 273 Figure 59 Enter remote restriction filters for a line 274 Figure 60 Choosing a remote voice message center 275 Figure 61 Loops headings 277 Figure 62 Process map Configu...

Страница 35: ...re 102 Adding a destination code with a wild card 340 Figure 103 Routing Service programming example 342 Figure 104 Destination codes for call routing 342 Figure 105 Carrier code call numbering sequen...

Страница 36: ...ignment 439 Figure 146 2001 default button formatting 439 Figure 147 Add a user speed dial code to a telephone 442 Figure 148 Entering call parameters for a user speed dial 442 Figure 149 7316E with K...

Страница 37: ...Call loop on system without ICCL 532 Figure 186 Call paths with and without TRO 533 Figure 187 Call paths with and without TAT 534 Figure 188 MCDN networking with a common public network connection 5...

Страница 38: ...e 218 Example of a Split Tunneling environment 783 Figure 219 DiffServ bandwidth brokers and nodes 795 Figure 220 S reference point 863 Figure 221 T reference point 864 Figure 222 Active set DN screen...

Страница 39: ...able 18 DDI Mux Configuration settings 167 Table 19 Bandwidth available per channel 172 Table 20 Line numbers for the UTWAN based on the DS30 bus of the DTM 172 Table 21 UTWAN Summary parameters 175 T...

Страница 40: ...by Call routing table example 334 Table 62 PRI Service type DN type values 335 Table 63 Destination codes avoiding numbering conflicts 336 Table 64 Establishing routes and dialout requirements 339 Tab...

Страница 41: ...services on and off 488 Table 106 Default schedule times 491 Table 107 Ringing group schedule values 495 Table 108 Ringing group schedule line values 496 Table 109 Restriction schedule values 498 Tab...

Страница 42: ...requirements 615 Table 145 Required MSC resources 621 Table 146 Evaluation of required Business Communications Manager configuration 622 Table 147 Example of required configuration 623 Table 148 Evalu...

Страница 43: ...ble 184 RAS server TCP IP parameters 687 Table 185 V 90 modem summary parameters 690 Table 186 Modem link parameters 690 Table 187 V 90 modem access parameters 692 Table 188 ISDN summary settings 694...

Страница 44: ...768 Table 229 Firewall rules for the QOTD server 769 Table 230 Firewall filter for the Password server 769 Table 231 Firewall filter for the ICMP that the Client sends to the tunnel endpoint 769 Tabl...

Страница 45: ...uage breakout 833 Table 267 Companding law 834 Table 268 Mobility services by region 834 Table 269 Module availability by profile 835 Table 270 Trunk availability by region 836 Table 271 PRI line prot...

Страница 46: ...46 Tables N0008589 3 3...

Страница 47: ...ns on page 56 System documentation map on page 57 How to get help on page 62 Warning Ensure that you make a complete backup of your data before attempting to upgrade your system Refer to the upgrade g...

Страница 48: ...on the Business Communications Manager All required keycodes have been entered That all operators have a working knowledge of the Windows operating system and graphical user interfaces That operators...

Страница 49: ...tor needs to make a decision about the level of security required for the system angle brackets Indicates that you choose the text to enter based on the description inside the brackets Do not type the...

Страница 50: ...le equipment DECT installation and configuration documents are included on the documentation CD for this release Companion installation and configuration documents are included on the documentation CD...

Страница 51: ...rotocol ASM Analog station module ATA or ATA2 Analog Terminal Adapter AUI Attachment Unit Interface AWG American Wire Gauge BERT Bit Error Rate Test BC committed burst BE excess burst BIOS Basic Input...

Страница 52: ...namic Host Configuration Protocol DID Direct Inward Dial DiffServ Differentiated Services DIMM Dual In line Memory Module DISA Direct Inward System Access DLCI Data Link Connection Indentifier DLCMI D...

Страница 53: ...ll Connection Limitation ICMP Internet Control Message Protocol IETF Internet Engineering Task Force IP Internet Protocol IF Input Filter IPCP IP Control Protocol IPSec Internet Protocol Security IRQ...

Страница 54: ...er Protocol OPX Off Premises Extension OSI Open Service Interconnection OSPF Open Shortest Path First PAP Password Authentication Procedure PBX Private Branch Exchange PCI Peripheral Component Interco...

Страница 55: ...otocol SNMP Simple Network Management Protocol SPID Service Profile Identifier SR Static Route SS Static Service SSL Secure Sockets Layer STP Shielded Twisted Pair SUNNFS SUN Network File System TAPI...

Страница 56: ...eporting Set Up and Operation Guide LAN CTE Configuration Guide Personal Call Manager User Guide Call Detail Recording System Administrator Guide Analog Telephone User Guide CallPilot Fax Set Up and O...

Страница 57: ...of the system and indicates which documentation deals with each section All the documents described are included on the documentation CD that came with your system Installation documentation on page 5...

Страница 58: ...ity Phone Setting up media bay modules Analog telephones Cordless radio digital handsets IP Telephones Data cards 20XX IP telephones Voice Mail and Call Management Applications Documentation CD Wirele...

Страница 59: ...User Card 7406 User Card 2004 User Card 2002 User Card 2001 User Card Digital Mobility User Cards Wireless LAN User Cards Telephony Features Handbook Using Telephone Features and finding prompt descr...

Страница 60: ...de CallPilot Fax Set Up and Operations Guide CallPilot Desktop Unified Messaging Call Center CallPilot Unified Messaging Installation and Maintenance Call Center Set Up and Operation Guide Supervisor...

Страница 61: ...Security and User Administration Backup and Restore Management User Guide System Management and Maintenance Documentation CD Voice Mail and Call Management Hardware Installation Operations Programming...

Страница 62: ...00 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0...

Страница 63: ...donesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 810 500 Thailand 001 80...

Страница 64: ...64 How to get help N0008589 3 3...

Страница 65: ...on page 68 Using the Unified Manager main page buttons on page 72 Using the Unified Manager on page 80 Using Unified Manager Help on page 85 Logging off on page 86 Using the SSH client to access the t...

Страница 66: ...re utility BRU or when performing an upgrade procedure The Business Communications Manager upgrade wizard will not work with IE 5 00 If you are using Netscape Communicator set the following parameters...

Страница 67: ...sing the web browser 1 Launch your web browser 2 BCM 3 7 software provides two ways to access the Unified Manager If you updated from a previous version of software and you have the Business Communica...

Страница 68: ...tion of the default certificate This security alert does not appear if you add a site specific certificate Uploading a certificate and a private security key on page 69 suppress the message on your cl...

Страница 69: ...nications Manager main screen 2 Click on the Maintenance button 3 You will be prompted to enter a system user name and password 4 Click on OK The main Business Communications Manager Product Maintenan...

Страница 70: ...e Tools Security click the Upload Certificate and Private Key link A web page displaying Certificate and Private Key fields appears Figure 4 Main Product Maintenance and Support web page 7 Use the Bro...

Страница 71: ...he default certificate Contact your technical support team for assistance Refer to How to get help on page 62 for Nortel Networks support contact numbers Suppressing the security alert message If you...

Страница 72: ...ger initial page as shown below a number of buttons provide access to various parts of the Unified Manager The purpose of each button is discussed in this section Accessing the Unified Manager program...

Страница 73: ...ephony requirements The data networking parameters are accessed using the Services heading on Unified Manager For information about how to set up the data networking refer to Chapter 27 Using a wizard...

Страница 74: ...r on page 67 if necessary 2 Click the Install Clients button 3 Find the Toolkits heading on the left menu list 4 Click on the Unified Manager Java Class Library link 5 If you are using Microsoft Inter...

Страница 75: ...ied Manager on page 67 if necessary 2 Click the Preinstalled Client Access Home Page hyperlink 3 In the Login box type your login name The default login name is ee_admin 4 In the Password box type you...

Страница 76: ...sic system information This wizard is only run once when your system is first set up Refer to Using the Quick Start Wizard on page 108 Add Users Wizard allows you to change the telephony settings for...

Страница 77: ...Wizards page if there is a legacy DECT module installed and identified to the system These wizards are discussed in the DECT Installation and Maintenance Guide which can be found on the documentation...

Страница 78: ...ilot button For information about how to set up these optional features refer to the documentation for each application Note Basic CallPilot functions are standard on the Business Communications Manag...

Страница 79: ...the tasks required to install operate and maintain the Business Communications Manager system Using BRU from the main page The BRU Backup and Restore Utility button allows you to ensure the integrity...

Страница 80: ...anding the navigation tree headings on page 83 Understanding tabbed pages on page 85 Business Communications Manager system access You must control system access by providing one user id the administr...

Страница 81: ...dings To display sub headings double click the item or just click on the key itself As you select various headings in the navigation tree the heading changes color and Unified Manager displays the app...

Страница 82: ...figure in Unified Manager screen display on page 80 Table 2 Menu bar items Menu item Description Group View the system resources services and management Edit Edit parameters Configuration Access conf...

Страница 83: ...ystem information such as your system name and a description about which resources and services are available Selecting the System heading also enables the following menu options Configuration Perform...

Страница 84: ...o manage the users who have access to the Unified Manage Managing system and user security access levels on page 117 and to the Alarm Manager which is used to define why types of alarms get reported b...

Страница 85: ...to active navigation tree headings and screens Each navigation tree heading and tab also has an alternate click help link The help pages open in a new web based window Each help page also have navigat...

Страница 86: ...request to log off 3 Click Yes to continue 4 A second message appears reminding you to close your browser window after the system has logged out Click Yes to continue A Logoff progress bar appears Whe...

Страница 87: ...t using the client to access the Unified Manager text based menus Users require an administrator level password to use either PuTTY or Telnet Installing PuTTY The PuTTY application resides on your com...

Страница 88: ...ess box enter the IP address or the Fully Qualified Domain Name for the Business Communications Manager you want to connect with 4 Click Open 5 The first time you enter the application you may receive...

Страница 89: ...ed menus with Telnet rather than using the PuTTY client you can manually activate the service from the Unified Manager Note If you are using a cross over cable to make a direct connection Hypertermina...

Страница 90: ...90 Manually activating Telnet N0008589 3 3...

Страница 91: ...cludes a generic security certificate that provides an increased level of encryption ability You can replace this certificate with a site specific certificate Since encryption levels have some depende...

Страница 92: ...plus a link to the process section Initial system configuration Configuring telephony components on page 94 Optional keycoded features on page 95 Data and IP telephony configuration on page 96 Post sy...

Страница 93: ...modules to the system and set up their line values refer to Configuring resources media bay modules on page 135 Set up security levels There are a number of points at which you can enhance the securit...

Страница 94: ...e special features such as Hunt groups Configuring Hunt groups on page 577 Confirm system settings A number of settings affect all lines or telephones Most of these settings are default Confirm that t...

Страница 95: ...e Installation Guide Use Unified Manager to enter the software keycode For information about how to enter the software keycode refer to the Software Keycode Installation Guide For information about ho...

Страница 96: ...sses Refer to Configuring IP Firewall Filters on page 819 System setup is complete Basic system configuration is complete Refer to previous flowcharts Configuring DNS on page 707 Configuring IP Routin...

Страница 97: ...is set up The basic system has been installed and configured Set up alarm manager Determine how your Business Communications Manager system will report alarms Refer to the Management User Guide Set up...

Страница 98: ...your telephony services on page 200 Quick reference section to telephony programming Telephony feature planning on page 205 Lines and network configuration Configuring media bay modules Configuring re...

Страница 99: ...g region based defaults on page 833 Features available for programming on the telephone memory buttons Button programming features on page 853 Data programming sections Configuring the MSC resources o...

Страница 100: ...xisting equipment like the unit shown in the figure below BCM1000 you can update the operating system with new Business Communications Manager software Figure 18 Upgradeable BCM1000 For a detailed des...

Страница 101: ...you can reuse modules from previous versions of the system if you are replacing old system hardware with the new BCM200 or BCM400 hardware shown below For a detailed description of this hardware and...

Страница 102: ...ure controller for the external lines and the internal extensions attached to the sets The IP telephone uses both data and telephony features to provide an network based telephone that provides the ca...

Страница 103: ...you attempt to use any of the wizards Accessing the Wizards You can access all the Business Communications Manager wizards through the Wizards button that appears on the first page of the Unified Mana...

Страница 104: ...etails about What you need to know before you use the wizard on page 105 Using the Quick Start Wizard on page 108 and Entering information into the Quick Start Wizard on page 108 Wizard Warnings Read...

Страница 105: ...ile there are wizards being applied Screen 1 General information What do you want to call your Business Communications Manager System Name What region do you want to use for the Business Communication...

Страница 106: ...em is located Refer to Core software and regions on page 834 if you do not know your region Region Software Version determined by choice of Region read only What system template do you want to use for...

Страница 107: ...cess password This is the password that installers will need to enter before they can configure an IP telephone in the field Password Do you want the system to automatically assign extension numbers D...

Страница 108: ...is section describes how to use the Quick Start Wizard to set up your system with information that is unique to your system Refer to What you need to know before you use the wizard on page 105 for a l...

Страница 109: ...o back and make changes then return to the Summary page 4 On the Summary page click the Apply button A warning dialog box appears indicating the system changes that will occur if you continue Figure 2...

Страница 110: ...ent version of BCM software that is running on your system This section provides information about Changing the system name on page 110 Viewing the system software version on page 111 Changing the sys...

Страница 111: ...he Description box displays a read only statement about the version of BCM software that the system is running Changing the Business Communications Manager time and date To change the time date and ti...

Страница 112: ...ange Domain Membership tab The Change Domain Membership screen appears 4 Click the Add To box and click Workgroup 5 Click the New Workgroup box and enter the name of the workgroup to which you want to...

Страница 113: ...his domain 7 Click the New Win 2000 Domain box and enter the name of the domain to which you want to add the Business Communications Manager system 8 Press the Tab key to save your change 9 Restart th...

Страница 114: ...e system restart until early morning when there is no traffic on your system 1 On the first page of the Unified Manager click the Maintenance button 2 You will be prompted to enter your system ID and...

Страница 115: ...rt Example If you are activating a keycode click the Today Only radio button 6 Under the next bullet enter the time you want the restart to occur Example for a 3 a m restart type in 03 00 7 Under the...

Страница 116: ...116 Delayed system restart N0008589 3 3...

Страница 117: ...if there is no input from the user Refer to Setting the interface timeout on page 118 If you want to use secure web access to Unified Manager through SSL Secure Sockets Layer Note that SSL encryption...

Страница 118: ...y returns to the log in window This prevents unauthorized users from accessing the system 1 On the navigation tree click on the Management heading A screen with two tabs appears in the right frame 2 C...

Страница 119: ...level of security which accommodates Windows 95 98 Me operating systems If you would like to set a higher level of security ensure that all the computers that will be used for client access have upgra...

Страница 120: ...ents running with Windows 95 98 Me unless you install the directory services client on the client computer Applicable applications BCM monitor Domain Secure Channel Disabled Allow Sign Allow Sign Encr...

Страница 121: ...system configuration such as resources and network management should be restricted to an administrator level account Use the group profiles to define other levels of users with access to the headings...

Страница 122: ...se the secure callback properties for an ISDN user you need to specify a static IP address for that interface Refer to Configuring an ISDN interface on page 696 The User Group List tab shows all the u...

Страница 123: ...policies you want to use for your system passwords Adding or modifying a user profile To add or modify the profile for a single user follow these steps 1 Click the key beside Management 2 Click on Use...

Страница 124: ...user name The User Name is case sensitive and cannot exceed 20 characters in length Edit note You cannot modify a user name You must delete the complete User Profile row from the User Profile window a...

Страница 125: ...User Group Can see everything but cannot make changes This user is restricted to accessing the CDRs DATAUserGroup Can only configure pre defined data fields default DialUpUserGroup All menus are invis...

Страница 126: ...e confirmation dialog 4 Click the YES button to delete the user profile Status Unlocked Unlock This field indicates the current state of the user s password If the password becomes locked and the user...

Страница 127: ...om the Configuration menu select Add User If you are editing an existing user select the user name on the list then from the Configuration menu select Modify User 3 Enter a User Name if one does not a...

Страница 128: ...file for a group follow these steps 1 Select Management User Manager The User Profile screen appears showing the current user profile information 2 Click the User Group List tab to view the existing g...

Страница 129: ...ser Group Profile settings Attribute Description UserGroupName This is the name of the user group If you are modifying an existing record you will not be able to change this field Invisible menus This...

Страница 130: ...rofile screen appears showing the current user profile information 2 Click the User Group List tab to view the existing groups 3 From the Configuration menu select Delete User Group A confirmation dia...

Страница 131: ...on page 123 When you add local users the user name is automatically added to this list If you are entering an external user they must be members of a domain that recognizes this Business Communicatio...

Страница 132: ...lick the YES button to delete the Domain User Group profile Setting password lockout policy If you have Lockout Policy enabled you can choose the parameters that will determine when a user will be loc...

Страница 133: ...f you choose Disabled no configurable parameters display Failed Logon Attempts Before Lockout digits Default 50 Enter the number of times the user can attempt to enter a password before the user is lo...

Страница 134: ...ength 1 to 8 Default 8 Determines the minimum number of characters that must be entered for a new password Passwords can be a maximum of 14 characters long Password Complexity 0 2 3 Default 3 Define t...

Страница 135: ...hich determines how many channels are available for media bay modules When to choose to change the DS30 split is discussed in the MSC section of this guide refer to Chapter 26 Configuring the MSC reso...

Страница 136: ...on includes information about Media bay module Bus numbers on page 137 Identifying the module on page 137 Module types and capacities on page 140 Ports on Bus on page 142 The following figure illustra...

Страница 137: ...RI and the BRI modules If you have a WAN board installed in the base unit DS30 08 does not appear Bus 08 and Bus 01 are used for internal media channels Internally driven channels on page 158 If you s...

Страница 138: ...elds to display correctly you may have a damaged module or backplane Try installing the module in a different media bay and retry the configuration Refer to the Installation and Maintenance Guide for...

Страница 139: ...d Refer to Module types and capacities on page 140 If you are configuring trunk modules you must now ensure each module associated with the DS30 bus is set up This process is described in the next sec...

Страница 140: ...n module Analog Station Media Bay Module ASM 8 Single density ASM8 2 per bus 8 analog sets for each module Double density ASM8 4 per bus 16 analog sets for each module N A Global Analog Station Media...

Страница 141: ...ic Data trunk module Digital Drop and Insert DDI Mux module Universal T1 1 per two buses supports 24 lines Also refer to the section that describes the UTWAN which provides the data connections throug...

Страница 142: ...er set on the module DIP switches For instance any trunk module that has an offset of 0 will display under the heading Module 1 and so on to a maximum of four modules CTM4s GATM4s The Module menu whic...

Страница 143: ...Module type field and choose the correct setting that defines the type of lines for the module The module installed in the system and Module Type must match the defined type of loop or trunk and asso...

Страница 144: ...number assigned by the system to the module based on the Bus number module type and the module position on the Bus offset on module DIP switch High line loop View only Loop E M DID T1 PRI BRI S T BRI...

Страница 145: ...is User Slave In public network configurations the CO is generally considered the Network side or Master Applies to SL 1 protocol only NSF Extension None WATS ALL PRI The Network Specific Facilities...

Страница 146: ...splay Y N PRI BRI QSIG When set to Y the system sends a specified outgoing name display OLI from the calling telephone Appears only for Protocols SL 1 NI 2 DMS100 DMS250 or PRI QSIG BRI QSIG Send Name...

Страница 147: ...is intended to act as clock master in a private network then all clock sources should be set to Timing Master on this system Secondary reference The DTM BRI acts as a standby reference If there are e...

Страница 148: ...specific The T1 parameters heading appears for module types that have been configured as T1 or PRI It allows you to define a number of settings that are dependent on your T1 service provider settings...

Страница 149: ...SLR of 8 dB and a receive loudness rating RLR of 2 dB The PSTN loss plan uses an SLR of 11 dB and an RLR of 3 dB If you choose the wrong setting the voice signal can be too loud or too soft Internal C...

Страница 150: ...hich matches the Received Number Length setting are used as Receive Digits to find a target line For example assume an incoming called party number is 800 555 1234 The received digit number length is...

Страница 151: ...er may occur with some FX calls the call will ring at the incoming trunk prime set All Allows you to define the received digits used for all calls with this service type regardless of the called party...

Страница 152: ...listed in each Line number entry corresponds to the line numbers listed under the Services Telephony Services Lines Physical Lines Enabled Physical Lines menu heading Provisioning a line Note that al...

Страница 153: ...h to provision c In the Status box click Provisioned Deprovisioning a line loop When you are not using a line loop or when you want to cancel it you can deprovision that line or loop Follow these step...

Страница 154: ...only 12 B channels instead of 23 B channels If you do not have all of the PRI B channels you should disable all the B channels that you do not need It is recommended that the number of lines that are...

Страница 155: ...ort channel setting on page 160 Viewing station module information The following figure shows a typical example of the headings for a station media bay module Figure 39 Station media bay module Bus he...

Страница 156: ...and Maintenance Guide for your hardware for information about removing and installing media bay modules Determining station port state Click on the Port number heading located under Ports on Bus to ac...

Страница 157: ...y accesses the first 16 ports on the lower connector and the second 16 ports on the upper connector Partial Double Density systems PDD which is the default system setting for BCM version 3 0 and newer...

Страница 158: ...siness Communications Manager data service such as WAN service is activated Refer to Configuring a data module on page 190 for further programming Note that Bus 08 does not display when there is a WAN...

Страница 159: ...procedure describes the process for enabling or disabling a bus This means that if there is more than one module assigned to the DS30 bus all modules will be disabled 1 Click the keys beside Resource...

Страница 160: ...nd beside the Bus number where the module is located 2 Click the key beside Ports on bus 3 Click the key beside the port that contains the channel you want to disable 4 Click the key beside Channels 5...

Страница 161: ...figuring the DDI Mux module The Digital Drop and Insert DDI Mux media bay module enables a Business Communications Manager system to share its connection to a Universal T1 network with a local area ne...

Страница 162: ...The following figures provide examples that use internal and external routers with the DDI Mux Figure 44 Network overview DDI MUX connected to 2 5 hardware internal router Note The DTE cable that conn...

Страница 163: ...gure 45 Network overview DDI MUX connected to BCM400 internal router Figure 46 Overview of network using DDI Mux module with an external router Service Provider PSTN T1 mux service DTE cable Switch Hu...

Страница 164: ...ed to the DDI Mux using the DIP switches on the module 3 Make sure the option in the Programmed Bus Type drop list is Trunk module 4 Click the heading of the next DS30 Bus This Bus is the DS30 bus aut...

Страница 165: ...cated by the B channel data rate parameter To assign a line to the data module you must change the line type to Fixed Data Channel and then assign the line to the data module Changing the line type 1...

Страница 166: ...Line box enter the line number of one of the lines assigned to the Data Module 8 Click the Save button 9 If you are adding all of the lines to a single Interface repeat steps 6 to 8 for each line you...

Страница 167: ...match the DTE you are connecting to the DDI Mux The following table describes the Data Module configuration settings Table 18 DDI Mux Configuration settings Setting Value Description Protocol V 35 The...

Страница 168: ...k in data from the DTE To enable clock inversion select the DTE clock or Auto clock Data inversion Off On When Data Inversion is on the DDI Mux inverts the data before routing it to the T1 connection...

Страница 169: ...figuring the UTWAN to use a Frame Relay link on page 177 Configuring the UTWAN to use a PPP link on page 181 Configuring additional IP addresses for the UTWAN on page 187 Viewing the UTWAN performance...

Страница 170: ...rotocol PPP Point to Point Protocol PPP is a full duplex transmission protocol for communication between two computers using a serial interface A typical PPP connection is a personal computer connecte...

Страница 171: ...and some of the lines for data traffic After you have assigned the lines you must configure UTWAN link layer parameters for data traffic Assigning lines for voice traffic on page 171 Assigning lines...

Страница 172: ...o the table below for a list of lines assigned per DS30 bus Table 19 Bandwidth available per channel Number of lines Bandwidth bps Number of lines Bandwidth bps 1 64000 9 576000 2 128000 10 640000 3 1...

Страница 173: ...ease of Business Communications Manager the Data Module is always Bus 08 3 Click the Data module key and click the Interfaces key 4 Click the key beside the Interface to which you want to add a line F...

Страница 174: ...Click the Line assignment key 6 Click on the line number you want to remove 7 Click the Delete button 8 On the confirmation dialog box click the Yes button Configuring the line for telephony traffic 1...

Страница 175: ...rame relay PVC each IP address must be valid in the sense that the IP address must have been configured as the primary IP for the UTWAN or as an additional IP for UTWAN Configuring the UTWAN Summary p...

Страница 176: ...ice provider PPP Select this option if the other end of the WAN link is configured to use PPP The default is PPP If you change the link protocol the configuration screen changes to include fields corr...

Страница 177: ...an interval in seconds between Status Enquiry messages Possible values are between 1 and 100 seconds The default setting is 6 Missing Status Enquiry Enter the maximum number of consecutive failures pe...

Страница 178: ...d for this parameter and then select the End to End Frag option for that PVC Low Water Mark This is one of the parameters that controls the link layer queuing behavior if link layer fragmentation is e...

Страница 179: ...usts them to be consecutive If you add an existing entry the existing entry is modified with new values When you modify an entry the name cannot be changed PVCName Enter a name for this PVC Configurat...

Страница 180: ...ter the Data Compression Retry Count The possible values are 1 to 128 retries The default value is 10 retries Compression Select RTP Header to enable RTP Header compression on this PVC Select Data to...

Страница 181: ...tions on page 183 Configuring the IPCP Options on page 184 Configuring the PPP User List on page 185 Configuring the PPP Parameters 1 On the navigation tree click the Resources key and click the UTWAN...

Страница 182: ...the Fragmentation Trigger parameter Enter the maximum delay time in milliseconds for the packets If the delay time exceeds this value the packets are fragmented Possible values are 10 to 40 millisecon...

Страница 183: ...Possible values are 64 to 1614 octets The default value is 1500 octets MultilinkSSN Select if you want to receive fragments with short 12 bit sequence numbers Select Enabled if you want to receive sho...

Страница 184: ...ure Request packets Possible value are 30 to 180 The default value is 60 Table 26 IPCP Options Attribute Description IPCP Timeout Value Enter the number of seconds waited before retransmitting Configu...

Страница 185: ...number uniquely identifies an user on the PPP User List The value for this setting must follow certain conventions You must type the prefix PP followed by a unique number identifying the PPP User For...

Страница 186: ...Click the UTWAN1 heading The Summary screen appears 3 Click the PPP User List tab The PPP User List screen appears 4 Click the PPP User you want to delete 5 On the Configuration menu click Delete PPP...

Страница 187: ...ng multiple IP addresses Nortel Networks does not recommend using more than two IP address classes Multiple IP addresses supports RIP routing IPSec does not support the use of these multiple IP addres...

Страница 188: ...Click the Save button Deleting an additional IP address 1 On the navigation tree click the Resources key and click the UTWAN key 2 Click the UTWAN1 heading The Summary screen appears 3 Click the Addit...

Страница 189: ...k the UTWAN key 2 Click the UTWAN1 heading The Summary screen appears 3 On the Performance menu click UTWAN1 Graph The WAN Graph Statistic Chart appears 4 On the Performance menu click UTWAN1 Table Th...

Страница 190: ...Business Communications Manager This section includes information about Viewing the data module settings Programming the BayStack settings Viewing the data module settings Use the following procedure...

Страница 191: ...k the heading for the line you added 10 Select Unassigned or Assigned 11 Record each channel and line combination Each channel used by the BayStack data module maps to a line Deleting line assignments...

Страница 192: ...7 Click the heading for the line you added 8 In the Dial in number box enter the Dial In Number for the line up to 24 digits The number must match the Dial In Number entered for the line and channel i...

Страница 193: ...the letter of the line pool to provide access to the BayStack data module You must program line pool access when you select the switched access settings for the BayStack data module To use PRI line po...

Страница 194: ...194 Configuring a data module N0008589 3 3...

Страница 195: ...s the Edit DN Record Template and Add Users Templates wizards provide many of the programming details for telephone operations in easy to apply wizard applications Refer to Configuring DNs using the W...

Страница 196: ...ntained in the CallPilot suite of documents IVR This application allows callers to receive assistance through an interactive interface Configuration information is contained in the IVR document IP mus...

Страница 197: ...ettings on page 459 When the media bay modules are installed the system automatically assigns line or loop numbers You may need to change some of the line settings Refer to Configuring lines on page 2...

Страница 198: ...Lines Target Lines All Lines Line 001 492 General Trunk Line Data Restrictions Line Restrictions Remote Restrictions Loops Loop XXX SPID Restriction Filters Filter 00 99 Restrictions Restriction 01 XX...

Страница 199: ...Allows you to apply restriction filters for external lines Defining restriction filters on page 356 DN XXX XXX General Name Model DN type Device port Control set Call log passwords Line Access Prime...

Страница 200: ...umbering plan must match that of the other systems in the network The Programming Records are divided into three sections Start up forms for system programming Data forms for the protocols you use to...

Страница 201: ...lls 1 Call comes in on a line 2 Call rings and flashes at the Reception telephone flashes but no ring on other telephones 3 Receptionist answers and finds out who the call is for 4 Receptionist calls...

Страница 202: ...l comes in on a line 2 The receptionist answers the call and finds out who the call is for 3 The receptionist transfers the call to a specific telephone DN 4 The person can pick up the call at that te...

Страница 203: ...automatically set to auto answer 2 All telephones are assigned target lines 3 A caller dials a system code and a DN In the example shown above it might be 769 4006 4 The call comes into the trunk whi...

Страница 204: ...3 Telephony metrics The system provides call metrics for Hunt groups Monitoring Hunt groups on page 589 PRI Call by Call services limits Viewing CbC limit metrics on page 355 and IP telephony fallback...

Страница 205: ...ures are divided into task categories or categories of similar features Each feature includes a link to the specific programming section Refer to your Telephony Features Handbook for information about...

Страница 206: ...length DN length and Start DN information is entered when the Quick Start Wizard runs at system setup These numbers can be changed after the system has been set up but only at the risk of compromising...

Страница 207: ...he prime telephone or target lines can be set up for each telephone or group of telephones to which the calls are directed As with other incoming calls these calls can have a public or private call ty...

Страница 208: ...ant to reserve this number for the destination codes If you are setting up a new system you could opt to use the location codes of the other systems as destination codes or you could define one number...

Страница 209: ...r MCDN trunks can also pass calls designated as public to allow remote nodes on the network to call out of the PSTN of a local node This is called tandem dialing Refer to Outgoing private calls routin...

Страница 210: ...tes the trailing digits to the Public Received Length Go to step 5 Private calls If the call is tagged as Private Subscriber or Private UDP the system prepends the Private access code If the call is t...

Страница 211: ...own Default incoming call handling Private Subscriber or Private UDP Private CDP Prepend appropriate access code Prepend private access code Truncate digits to Public Received length Private Received...

Страница 212: ...ve each telephone a unique name to avoid confusion You can also determine if the calling line ID CLID is received by a telephone or if the CLID information from a system telephone gets sent out over t...

Страница 213: ...hich information appears on the display first Note If you transfer a call to a UK analog telephone BCM 3 7 the CLID of the originating call will not display on the analog telephone if the call is tran...

Страница 214: ...available You can determine whether a line will be assigned solely to one telephone or if a group of users will have access to the line Outgoing call display telephones Determine what number is displ...

Страница 215: ...ays configured into line pools These lines require a destination code for outgoing calls Incoming calls use target line assignments Voice over IP VoIP trunks use the data network to provide line servi...

Страница 216: ...lls they must pick up the handset to connect In this case the intercom key is Calls within the system All telephones are virtually linked within the system To call another telephone inside the system...

Страница 217: ...ign lines to each telephone Assigning lines to telephones on page 410 This section contains information about Distinctive ring patterns on page 217 Centralized and group answering on page 218 Pick up...

Страница 218: ...ne plus one to four eKIMs key indicator modules or one to nine OKIMS When the CAP is assigned under CAP KIM assignment in the Unified Manager it becomes an enhanced CAP eCAP The 7316E modules become k...

Страница 219: ...dial set for a ringing group Other options There are optional applications which allow you to set up service centers and customized mailboxes These are described in the CallPilot documentation suite...

Страница 220: ...elephone an indicator beside the answer key lights when a call comes in from the original telephone When the call is answered the indicator disappears on the non answering telephone freeing that line...

Страница 221: ...assign the routes with destination codes To make calls with destination codes the user enters the destination code and then dials out the required digits to contact the destination telephone The digit...

Страница 222: ...lecting a line Your prime line is selected when you start dialing a number Your Prime line must be free to make a call Pre dial allows you to enter a telephone number check it then change it before ma...

Страница 223: ...al the last external number that was dialed from that telephone This feature records a maximum of 24 digits Speed dialing Business Communications Manager provides two types of speed dialing System Spe...

Страница 224: ...e SWCA keys defined this might also park the call on a SWCA key and allow others who have the same SWCA keys defined to pick up the call Refer to the SWCA section for more details Hold automatically A...

Страница 225: ...e the Call Park prefix which can be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval c...

Страница 226: ...alls to another telephone on your system or to a voice mail system when you are busy on a call or when you have Do Not Disturb activated at your telephone Telephones that have this active can still re...

Страница 227: ...5 to forward your calls to the prime telephone when there is no other telephone on which the line appears If there is another telephone that shares the same line the call can be answered by that perso...

Страница 228: ...the attendant If this is the situation the attendant would be forced to camp the call at your telephone or redirect the call elsewhere in the system Communicating in the office Your system allows you...

Страница 229: ...amming User codes for messaging Send message FEATURE 1 Cancel using FEATURE 1 Reply message FEATURE 65 Cancel Message Waiting FEATURE 65 Log into mail box to leave message FEATURE 980 Log into mail bo...

Страница 230: ...incoming calls You can track your calls using these features Call log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider y...

Страница 231: ...nce depends on the Call Display services provided by your local telephone company and the local telephone company of the caller Auto dumping Ensure that you have autodumping FEATURE 815 is enabled on...

Страница 232: ...ecial telephones Hotline telephone You can define a telephone that automatically dials an emergency or direct number when the handset is picked up Control telephone This telephone allows you to contro...

Страница 233: ...an be connected through a RJXX connection to your system The auxiliary ringer is best suited to factory type locations that require loud ringing bells or horns WLAN IP telephones This handset communic...

Страница 234: ...ons Symbol NetVision handsets These portable handsets connect to the internet through an IP access point which is connected to the LAN or WAN to which the Business Communications Manager is also conne...

Страница 235: ...econds You can use Long tones on any call except a conference call You can use internal lines of the system to activate a device connected to an ATA2 or an ASM in another area of your office or extern...

Страница 236: ...aling Call in from outside the system Callers can access the system over the public telephone network when away from the office or you can call from another system over a private network You can deter...

Страница 237: ...m user to user Call Center The Business Communications Manager provides a suite of applications that support call center activities through the CallPilot application This information is explained in d...

Страница 238: ...8589 3 3 IVR The Interactive Voice Response feature allows your customers greater interaction with your call centers Configuration information is located in Interactive Voice Response Installation and...

Страница 239: ...lines include the lines between the public network PSTN and between the nodes in a private network Non physical connections such as voice over IP VoIP and target lines are also referred to as trunks...

Страница 240: ...Keycodes have been entered VoIP lines Assign line pool codes or assign line pools to routes and create destination codes for the routes Refer to Chapter 12 Configuring outgoing calls on page 311 Assi...

Страница 241: ...ord and assign attributes as you require This section describes Copying line programming on page 242 Determining which lines you need to program on page 242 The following figure shows a detailed view...

Страница 242: ...es you need to program Under Lines note that line types are divided into three headings The fourth heading contains all line numbers VoIP lines require keycode Voice over IP VoIP lines are signaling c...

Страница 243: ...lines when you use PRI or VoIP trunks Target lines use line numbers 241 to 492 These lines are found under Services Telephony Services Lines Target Lines Record this information in your system Progra...

Страница 244: ...e Loop numbers default Offset 0 1 2 3 Line pool A O PRI Access codes and routes Default Start DN 221 02 Trunk modules DTM T1 211 234 DTM NA PRI 211 233 DTM E1 PRI 211 240 DDI MUX DTM 211 234 BRI 211 2...

Страница 245: ...66 167 174 CTM4 GATM4 and 4X16 121 124 129 132 137 140 145 148 CTM8 GATM8 upper lower 121 124 129 132 129 132 137 140 137 140 145 148 N A ISDN loops BRI ST U2 U4 501 504 505 508 509 512 Note which lin...

Страница 246: ...21 144 BRI 61 68 69 79 77 84 CTM4 GATM4 and 4X16 61 64 69 72 77 80 85 88 CTM8 GATM8 upper lower 61 64 69 72 69 72 77 80 77 80 85 88 N A ISDN loops IBRI ST U2 U4 701 704 705 708 709 712 Note which line...

Страница 247: ...ervice off or on for other telephones using this line The control telephone must have the line assigned or must be assigned to the line pool the line is in Refer to Assigning line pool access on page...

Страница 248: ...pes VoIP DTM TI types Loop E M DID Ground or fixed data channel PRI DASS2 DPNSS The DDI MUX module contains a DTM CTM North America Loop BRI BRI S T BRI U2 U4 Target lines BRI note BRI U2 and BRI U4 a...

Страница 249: ...he system Public line can be accessed by more than one telephone Private line can be assigned only to one telephone and the prime telephone for that line Enter the internal number of the telephone Poo...

Страница 250: ...to a line all lines with that ring pattern will be reset to None Auto privacy Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an ex...

Страница 251: ...the Link signal As well the call on the alternative line is subject to all restrictions Disabling Link at CO prevents a Link signal from resetting the Business Communications Manager restrictions in...

Страница 252: ...Private to Pool A to O Define how the line is used in relation to other lines in the system Public line can be accessed by more than one telephone Private line can be assigned only to one telephone an...

Страница 253: ...Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an existing call Refer to Turn Privacy on or off for a call on page 270 FEATURE 83...

Страница 254: ...another system If you want to stop redirection you need to delete the dial string and allow the record to update WARNING Enable modules If you disabled any trunk media bay modules prior to performing...

Страница 255: ...ing settings rings at a telephone the line with the highest priority will ring first Pattern 4 has the highest ring priority Pattern 3 has second highest ring priority Pattern 2 has third highest ring...

Страница 256: ...d Redirect to dial string Enter a dial string including routing code to redirect the line to an external telephone such as a call attendant on another system If you want to stop redirection you need t...

Страница 257: ...on and tips refer to Line pool tips on page 271 Dial mode Pulse Tone Specify whether the system uses dual tone multifrequency DTMF or pulse signaling on the trunk Tone does not appear if Signaling is...

Страница 258: ...not been enabled It can also be configured to answer with a stuttered dial tone if DISA is enabled and the caller is expected to enter a COS password The COS password defines which system features the...

Страница 259: ...k media bay modules prior to performing programming enable them now to ensure your system will function properly Table 36 Target lines and DASS2 line fields Attribute Value Description Line type Publi...

Страница 260: ...ringer will ring every time a call is received Note When programmed only on a telephone no ring occurs for a transferred call An auxiliary ringer can also be programmed in Services to ring for a line...

Страница 261: ...at you want to assign to the line This allows you to provide selective service to calls with differing answer priorities When more than one line with the distinct ring settings rings at a telephone th...

Страница 262: ...on the line For an Auto Answer line calls are redirected if the received number is invalid or the target line is busy and if the If busy parameter is set To prime Each line can be assigned only one pr...

Страница 263: ...r is permitted to access Manual answer trunks are assigned to one or more telephones The assigned telephones exclusively own the line Answer with DISA Y or N Define whether the system prompts a caller...

Страница 264: ...l ring first Pattern 4 has the highest ring priority Pattern 3 has second highest ring priority Pattern 2 has third highest ring priority None has the lowest ring priority By default all telephones an...

Страница 265: ...ing should be changed only if Full autohold is required for a specific application WARNING Enable modules If you disabled any trunk media bay modules prior to performing programming enable them now to...

Страница 266: ...already been assigned to a telephone all telephones with that ring pattern will be reset to pattern 1 If you assign a distinctive ring pattern to a telephone and that distinctive ring pattern has alr...

Страница 267: ...TMF or pulse signaling on the trunk Tone does not appear if Signaling is set to Immediate T1 DID T1 E M trunk types only Target lines DASS2 Received Private Number Public Number digits associated with...

Страница 268: ...t digital Ground start digital DID E M BRI VoIP Auto privacy Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an existing call Refer...

Страница 269: ...Loop start analog Link at CO Y or N Some exchanges respond to a Link signal FEATURE 71 by providing an alternative line for making outgoing calls Enabling Link at CO causes the system to apply the res...

Страница 270: ...N Define whether the telephone number of the caller will be collected for this line For T1 E M and T1 DID trunks connected to a DTM this setting only appears if Signaling is set to WinkStart The cent...

Страница 271: ...mber is specified in the Line Assignment section Line pool tips Read these tips before you assign your line pools Line pools must never contain a mixture of lines All lines in a given line pool should...

Страница 272: ...as they are incoming only Using loss packages The Loss package settings allow you to select the appropriate loss gain and impedance settings for each line The setting is based on the terminating switc...

Страница 273: ...fer to Defining restriction filters on page 356 Setting line restrictions The Line Restrictions heading allows you to specify the filter applied to this line to restrict the dial out numbers Follow th...

Страница 274: ...emote restriction window for that schedule appears Figure 59 Enter remote restriction filters for a line 4 In the Use filter box type in the number of the restriction filter you want to assign as the...

Страница 275: ...ck on the Line record 3 Click the Telco features heading The Telco features window for the line appears Figure 60 Choosing a remote voice message center 4 Select the Voice message center for the line...

Страница 276: ...276 Setting line telco features N0008589 3 3...

Страница 277: ...ilable BRI trunk loop attributes are determined by the country profile that is assigned to your system All profiles allow BRI programming however there is a difference between T1 based profiles and fo...

Страница 278: ...work feed and the Business Communications Manager for trunking loops It is installed between the Business Communications Manager and the ISDN device or the ISDN bus connecting several ISDN devices on...

Страница 279: ...the clock source for the network ONN blocking state Suppression bit Service code Set the Outgoing Name and Number ONN Blocking When you activate ONN a user can press FEATURE 819 to block the outgoing...

Страница 280: ...You need to assign a SPID to a loop before you can assign Network DNs to that loop 2 Click on the keys beside Services Telephony Services Loops Loop XXX where Loop XXX is the loop where you want to as...

Страница 281: ...button above the navigation tree Figure 66 Add Network DN to SPID X 3 Type the ISDN DN number in the DN box for the device you want to use 4 Click the Save button DN 01 appears as a sub heading 5 Cli...

Страница 282: ...he loop settings according to the following table Table 46 Loop settings Attribute Value Description Type T Protocol Euro QSIG Select the appropriate ISDN protocol The values displayed depend on both...

Страница 283: ...fice CO so that the name and number is not sent to the person being called Set this field to Suppression bit to use the Calling Line Information Restriction CLIR service For ETSI ISDN lines that do no...

Страница 284: ...hysical module This service is disabled by default 1 Under the T loop you want to configure click on D packet service 2 Beside D packet enabled choose N disabled or Y enabled 3 If you enable D packet...

Страница 285: ...in the same way as you would other lines Refer to Programming BRI lines on page 287 Provisioning the Loop 1 Click the keys beside Resources Media Bay Modules Bus 0X Modules on bus Module X Provision...

Страница 286: ...Lines on Loop where Bus 0X is the bus to which the BRI module is configured Module X is the offset 1 2 or 3 to which the BRI module was set and Loop XXX is the BRI loop that you specified as a trunk l...

Страница 287: ...ng an auto answer BRI line Programming note BRI lines can be configured as manual answer or auto answer lines If the lines are configured as auto answer lines you need to set up target lines with the...

Страница 288: ...ords are programmed assign the BRI lines or target lines and BRI line pools to the DN records for the telephones that will use the line s to receive send calls Refer to Determining line assignments on...

Страница 289: ...Any device can only be configured to one loop S loops do not supply any voltage for ISDN devices requiring power such as video cameras Voltage for these devices must be supplied by an external source...

Страница 290: ...settings Attribute Value Description Which fields appear depends on the loop type Type S Sampling Adaptive Fixed Select a sampling rate for the S loop Fixed two or more S interface devices use the lo...

Страница 291: ...y beside the loop number for example Loop 201 where you want to assign DNs and beside the DNs on loop heading 3 Click the Loop DN heading 4 At the top of the navigation tree click on the Add button 5...

Страница 292: ...SDN terminal records You configure the ISDN terminal records in the same way that you do any other DN record These records are found under the Services System DNs All ISDN DECT DNs heading For informa...

Страница 293: ...e system parameters for system users to call into the from a remote location Note that Remote Access Packages are required for private network trunks as well Creating Direct Inward System Access DISA...

Страница 294: ...you need to know before you use the wizard on page 105 If you change the DN length after startup Data devices using B2 channels drop calls when you change the DN length during system operation The cha...

Страница 295: ...to restore the original value Warning If your system is running with a PBX telephony template the Public and Private received length are hardcoded to 3 digits at startup Increasing the DN length afte...

Страница 296: ...codes on page 321 TIPS The target line number for example line 241 and the Received number for the target line for example Received number 123 maps to line 241 must be different numbers Target lines...

Страница 297: ...target line to a telephone and then configure the target line to function as you require Configuring the target line received number on page 299 You can also assign multiple appearances of a target li...

Страница 298: ...e Appr Ring RingOnly Appr Always choose Appr Ring for target lines Choose RingOnly if the telephone does not have any line buttons to support target line appearances Appearances digit This is how many...

Страница 299: ...out the Public and Private Received Numbers on page 300 for details Figure 84 Defining a Received number 5 Press Tab to save the changes 6 Program the General and Telco features as you would for any o...

Страница 300: ...and VoIP trunks route calls on a per call basis to either the public or private received digits Note VoIP trunking MCDN calls do not support Auto DN DISA DN functionality BRI ETSI Euro NI 2 PRI ETSI...

Страница 301: ...on also includes information about Remote access line settings Remote access on loop start trunks on page 302 Remote access on T1 DID trunks on page 302 Remote access on PRI on page 302 Remote access...

Страница 302: ...ess on T1 DID trunks Remote system access on T1 DID trunks is similar to that of T1 E M trunks connected to a private network The main differences are A remote caller is on the public network dialing...

Страница 303: ...to the private network deliver the last dialed digits to the destination Business Communications Manager system for interpretation The destination Business Communications Manager system matches the di...

Страница 304: ...ach package you defined in the previous section 1 Click on the key beside Line pool access 2 Click the Add button The Add Pool Access dialog box appears 3 In the Pool field enter a line pool 4 Click S...

Страница 305: ...iction filters associated with the COS password apply instead of the normal restriction filters Similarly when a remote user enters a COS password on an incoming auto answer line the restriction filte...

Страница 306: ...None Filter plus a two digit user filter Assign a restriction filter to a Class of Service password The user filter associated with the Class of Service password replaces any normally applicable set...

Страница 307: ...e or the system dial tone Security note COS password security and capacity Determine the COS passwords for a system randomly and change them on a regular basis Users should memorize their COS password...

Страница 308: ...over a public network 1 Dial the system remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone To use the system at a distance you must use...

Страница 309: ...entering a COS password Your call disconnects after five seconds Tried to use a line pool or feature not permitted by your Class of Service You hear system dial tone again after five seconds Dialed a...

Страница 310: ...310 Using COS passwords N0008589 3 3...

Страница 311: ...access codes on page 321 Understanding access codes on page 320 Configuring call routing on page 331 Set up restriction filters as required Defining restriction filters on page 356 Telephony Services...

Страница 312: ...icate that they are finished dialing This is not usually required except for international calls where the number of dialed digits varies A timeout value that is too small forces the caller to enter t...

Страница 313: ...ion code CDP plans use a unique steering code that gets dialed as part of the set DN i e 2XXXX for one node 3XXXX for another node and so on to determine where the call gets routed Since each node on...

Страница 314: ...ate networking supplementary services are not available Location code unique three digit number This code identifies this particular system for calls within the network for a UDP dialing plan This num...

Страница 315: ...number is supplied by the private network administrator Refer also to Configuring special IP trunking interoperability on page 545 CDP and UDP private DN lengths are determined this way CDP the system...

Страница 316: ...can define up to 30 entries Each entry consists of a DN prefix string 1 to 10 digits and a length value two digits 1 25 Several entries are predefined in the North America profile These defaults can...

Страница 317: ...g a Public DN length prefix 4 In the DN prefix field enter the prefix for the public network 5 Click Save to save the setting 6 Repeat steps 4 and 5 until you have added all the public DNs you need 7...

Страница 318: ...nks also allow public call types when tandeming calls from another system on the private network Some of these systems use specific call types that the Business Communications Manager needs to recogni...

Страница 319: ...oute you can also specify restrictions that apply to how or when the line will be used The following figure provides an overview of how access codes and routing is used within the system to direct cal...

Страница 320: ...ial digit Set up access codes that affect users dialing in from remote locations Private Auto DN Public Auto DN Private DISA DN Public DISA DN Set up access codes that affect calls coming in over the...

Страница 321: ...cess codes on page 326 before you choose a value to ensure the value does not conflict with related variables Table 56 Access codes values Attribute Values Description Internal features Park prefix No...

Страница 322: ...ls answered with DISA the system presents a stuttered dial tone to prompt a caller to enter a valid password The Class of Service COS that applies to the call is determined by this COS password After...

Страница 323: ...Refer to Using the MCDN access codes tandem calls on page 327 Special access code code to access local PSTN MCDN connections only This number is prepended to an incoming international 011 or special c...

Страница 324: ...he other Call Park codes Calls are retrieved by pressing the intercom button and dialing the retrieval code On 7000 and 7100 digital phones pick up the receiver and then dial parkcode 25 You also need...

Страница 325: ...e facility to be used to route the call to a direct dial set that you define with an external number Note If you choose Use prime line ensure that prime line is not assigned to the intercom buttons fo...

Страница 326: ...ngs DN lengths The public private DISA DN is cleared if the corresponding Received number length is changed Table 58 Access dialing codes avoiding numbering conflicts Access numbering XXXXX Numbering...

Страница 327: ...it gets to the BCM node that is directly connected to the PSTN This is accomplished by ensuring that the destination code which starts with this access code passes the call on using the route designat...

Страница 328: ...pools A to O These codes specify the line pool for making an outgoing external call Follow these steps to set line pool access codes 1 Click on the keys beside Services Telephony Services General Set...

Страница 329: ...line you must use routes and destination codes both for the VoIP lines and for the physical line pool The VoIP keycode must be enabled before you can access any VoIP lines The VoIP keycode on a remot...

Страница 330: ...eral points about carrier access codes You can define up to five carrier codes Two entries will be pre defined in North America but you can remove these defaults Each entry consists of an equal access...

Страница 331: ...ix one to six digits Read only This value defines the prefix that will be used to access the carrier code ID length 1 2 3 4 5 6 7 8 or 9 This value defines the carrier ID length Task Set up routes to...

Страница 332: ...nformation supplied by the customer The system cannot tell what lines are cheaper to use For Call by Call service selection PRI only the installer defines destination codes for various call types over...

Страница 333: ...must choose a line and dial the number For long distance dialing you can program the area codes in the North American numbering plan as destination codes Defining routes Use the Routes command to conf...

Страница 334: ...e If all the required numbers are defined in the destination code dial string this box can be left empty Optional entries F78 1 5 second pause counts as one digit in the dialing string F804 wait for d...

Страница 335: ...table Refer to Using the MCDN access codes tandem calls on page 327 When the Business Communications Manager receives outgoing calls from the Meridian 1 it recognizes the call type and appends the app...

Страница 336: ...e and Service ID fields automatically clear for each entry in the routing table for that PRI Table 61 Call by Call routing table example Route 000 999 Dial Out 24 digits Use Pool Service Type Service...

Страница 337: ...et to NI 2 DMS100 DMS250 4ESS Service ID None appears where the service requires an ID DN type displays for PRI lines with protocol set to SL 1 MCDN ETSI Euro The following table lists the service DN...

Страница 338: ...e destination codes on page 339 Deciding on a code on page 340 Grouping destination codes using a wild card on page 341 Configuring destination codes with wild cards on page 342 Setting up a destinati...

Страница 339: ...other systems in a relatively seamless or consistent manner regardless of the lines or routes that are being used to get there For example connecting through VoIP lines requires significantly differe...

Страница 340: ...al the destination code plus the DN of the telephone they want to reach on the other system The letter A at the end of the code represents any number from 0 to 9 which is not used by any other destina...

Страница 341: ...m However this would depend on which digits have already been taken by other coding in the system Grouping destination codes using a wild card If you have a number of destinations that have the same r...

Страница 342: ...5 3 0162 237 6253 0624 555 3 0162 237 6254 0625 555 3 0162 237 6255 0626 555 3 0162 237 6256 0627 565 All 0173 133 2211 0628 555 3 0162 237 6258 0629 555 3 0162 237 6259 Table 66 Destination codes usi...

Страница 343: ...dules 2 Click on the schedule name you want to program For example Normal 3 Choose the Use route you want the destination code to refer to during operation of the schedule 4 In Absorb Length choose a...

Страница 344: ...e Note 9 is the default setting for the line pool code for Pool A If you want to use 9 as a destination code you must change the Pool A code Refer to Assigning line pool access on page 414 Follow thes...

Страница 345: ...discounted lines for long distance calling Defining routes on page 333 2 Create a destination code record and enter a valid destination code maximum of 12 digits Configuring destination codes with wil...

Страница 346: ...nation codes In many cases long distance service uses the same lines as local service but is switched to a specific carrier using an access number which is sometimes referred to as an equal access cod...

Страница 347: ...ample 90 92 93 94 95 96 97 98 and 99 Refer to Grouping destination codes using a wild card on page 341 for information on programming destination codes Programming for least cost routing It can be les...

Страница 348: ...allow overflow routing To set up the multiple routing overflow feature follow these steps 1 You assign the preferred routes in a Destination code schedule Services Telephony Services Call Routing Des...

Страница 349: ...the number dialed for each line is the same from the user perspective When a user dials and the telephone cannot capture the preferred line First Route the system tries each successive defined route S...

Страница 350: ...nal or external destination as the dialout Set the digit absorption to 1 Configuring Call by Call services Call by Call service selection CbC allows you to access services or private facilities over a...

Страница 351: ...Business Communications Manager user to call telephones in a specific geographical area referred to as a zone or band Typically a flat monthly fee is charged for this service INWATS Inward Wide Area T...

Страница 352: ...Table 68 Switches and service types chart Switches Service types1 NI 2 DMS 100 custom DMS 250 MCI Sprint Generic AT T 4ESS FX FX FX2 N A N A Tie3 Tie Tie Tie SDN software defined network INWATS INWAT...

Страница 353: ...Services Telephony Services General settings and CbC limits 2 Click on the key beside a pool type PRI A to PRI F 3 Select a service For example Public The services that display depend on the PRI prot...

Страница 354: ...ol PRI B represents lines 085 to 107 and Pool PRI C represents lines 109 to 131 etc to Pool PRI F If all PRIs are connected to the same service provider and use the same protocol lines 061 to 083 085...

Страница 355: ...by call routing 1 Choose Diagnostics Service Metrics Telephony Services CbC limit metrics The display shows the pools that supports CbC routing 2 Choose a PRI pool The display shows the services in t...

Страница 356: ...riction filters can be created for the system To restrict dialing within the system you can apply restriction filters to outgoing external lines as line restrictions telephones as set restrictions ext...

Страница 357: ...er Follow these steps to add new restriction filters 1 Click on the keys beside Services Telephony Services 2 Click on Restrictions 3 Click the Add button located above the navigation tree The Add Res...

Страница 358: ...opportunity to bypass restrictions To prevent this from happening you can create filters that block these special codes You create a filter by defining the dialing sequences that are denied There are...

Страница 359: ...d to them You cannot delete a filter Removing the restrictions programmed on a filter makes it an unrestricted filter but the filter itself is not removed Default filters North America Filter 00 permi...

Страница 360: ...add an override The Add Overrides dialog appears Figure 113 Adding overrides to restrictions 3 In the Digits field enter the number that you want to be able to override the restriction filter Note En...

Страница 361: ...umbers to area codes 212 and 718 A caller using line 003 could not dial any long distance numbers A caller using line 005 could dial long distance numbers to area codes 212 718 and 415 TIPS To restric...

Страница 362: ...he Business Communications Manager system to assure compliance with local regulations When equipped with PRI trunks Business Communications Manager can deliver the Calling Line ID of a telephone diali...

Страница 363: ...in different areas for example in different buildings floors or sections Be careful when using the Set Relocation feature You may have to reprogram the line pool access to send the right location on...

Страница 364: ...364 Enhanced 911 E911 configuration N0008589 3 3...

Страница 365: ...ne which DNs will be assigned to the telephones and devices DN mapping for digital telephones on page 367 Use the Wizards to configure telephones Configuring DNs using the Wizards on page 381 OR Confi...

Страница 366: ...a number of devices that have the same configurations Refer to Editing DN Record Templates on page 381 Are the telephones devices connected to the system Test the devices Tweak each DN record includi...

Страница 367: ...3 0 and later software the system can support double density modules This means that twice as many DNs can be assigned per DS30 bus when double density modules are installed on the channel Upgraded sy...

Страница 368: ...269 276 277 284 425 431 432 440 06 0 1 2 3 285 300 285 300 or 441 456 285 316 285 300 and 441 456 285 292 293 300 441 448 449 456 PDD offset 1 and 2 only 441 456 appear under B2s heading 073 0 1 2 3...

Страница 369: ...6 05 0 1 2 3 317 332 317 332 or 333 348 317 332 and 349 364 317 348 317 324 325 332 333 340 341 348 06 0 1 2 3 349 364 349 364 or 365 380 349 364 and 381 396 349 380 349 356 357 364 365 372 373 380 PD...

Страница 370: ...rmation about The two sides of a DN record on page 371 The System DN headings on page 373 DN Registration headings on page 375 Moving between the Inactive and Active lists on page 377 Deregistering IP...

Страница 371: ...net and directly through the Media Services Card MSC within the Business Communications Manager hardware However the system uses DN records from the digital range to identify these telephones because...

Страница 372: ...s Click on Diagnostics MSC then select Configuration and click on System Startup This screen displays the telephony template that is active for your system and the start DN that is assigned to the sys...

Страница 373: ...This list segregates the list of DNs that are used for running applications such as Voice Mail Interactive Voice Response IVR and Call Center These DNs are assigned within the applications that they...

Страница 374: ...gital and Companion DNs that are not assigned or are not active All ISDN DECT DNs This list displays all the DNs that default to ISDN or DECT applications plus any DNs from the Companion range that ha...

Страница 375: ...r voice mail shows up under both the Application DNs and the DN Registration Active DNs reg d headings If the service were to stop however the heading under Application DNs would disappear and under D...

Страница 376: ...P telephones that are registered but which are not yet active on the system Voice Port DNs reg d This list has both an active and inactive list The active list indicates the voice ports that are regis...

Страница 377: ...move from the Inactive list to the Active list in the following circumstances A digital telephone M series or T series is plugged into the port assigned to the DN An IP telephone 2001 2002 2004 2050 r...

Страница 378: ...e to auto assign DNs when the telephones register to the system If you need to change the DN numbers for any reason there are two ways to do this Using a wizard to renumber telephone DNs Change teleph...

Страница 379: ...DNs you want to change 5 Click beside New DN and enter the DN or group of DNs you want to change to 6 Click OK to start the change process Warning legacy DECT systems DECT DNs Do not change DECT DNs a...

Страница 380: ...380 Renumbering DNs N0008589 3 3...

Страница 381: ...under Configuring DNs for system devices on page 399 For a general discussion about programming DNs the DN headings under Telephony Services System DNs and how to work with the DN records refer to the...

Страница 382: ...er the information on these pages Use the form in What you need to know to fill out a template on page 383 to ensure you have all the information Page 1 Choose the template you want to edit Page 2 Ent...

Страница 383: ...te is meant to apply to more than one type of telephone Set model Screen 3 CallPilot Voice Messaging These settings are only for those systems actually running the CallPilot application Connection to...

Страница 384: ...e able to use the Priority call feature Priority Call No Yes Do you want an active call to automatically be put on hold when another call comes in and is picked up Auto hold No Yes Do you want lines t...

Страница 385: ...ect system speed and function This setting is used on individual or small groups of telephones for testing purposes If you allow any logging ensure that the user activates autobumping F815 to prevent...

Страница 386: ...pecified in the Wizard The exception to this is if a telephone with a different model identity is already plugged into the system in which case the wizard will not change the button settings for that...

Страница 387: ...1 From the first page of the Unified Manager click the Wizards button 2 When prompted enter your system user ID and password 3 Click the Add Users button 4 Proceed through the Wizard and add or change...

Страница 388: ...ne General heading on page 403 What type of telephone records are you programming DN type What type of telephones are you configuring Set model How many telephones do you want to configure Select a si...

Страница 389: ...zed voice mail on page 563 Do you want to subscribe a mailbox for the DNs you are defining Enable voicemail No Yes If yes Do you want to put this telephone into the Auto Attendant directory In directo...

Страница 390: ...llow redirect No Yes Do want redirected lines to ring at this telephone Redirect ring No Yes Are you programming an analog telephone or a telephone attached through an ATA2 device Receive short tones...

Страница 391: ...andard dial Pre dial Choose the language in which you want the telephone to display the prompts These choices depending on which region profile your system is running Refer to Languages on page 834 La...

Страница 392: ...your system In the example the system DN length is 5 so the system prompts that user to change the Public length to 5 If you want to change your Public Length max value to match the DN length you can...

Страница 393: ...N with that DN If the field is set to No the Public field will be blank so you can manually entered your preferred number Note The Wizard does not know about any previously assigned target lines If yo...

Страница 394: ...leges to change memory buttons Defining telephone dialing restrictions on page 453 1 In the wizard open the list beside the button you want to program 2 Choose the action that you want to program onto...

Страница 395: ...utton programming on the User Preferences page the button layout for that telephone appears Each button can be programmed to be empty Blank to dial an internal or external number or to activate a feat...

Страница 396: ...e they were created 1 On the first page of the Add Users Wizard you will be prompted to choose the source for the template you want to use to configure telephones Figure 123 Add Users first page choos...

Страница 397: ...s you can use the View Source heading under the right click menu 1 Right click on the page you want to save 2 Choose View Source A Notepad screen appears 3 On the Notepad screen click File then select...

Страница 398: ...398 Saving wizard pages on your computer N0008589 3 3...

Страница 399: ...figure each telephone record individually Define the unique name for the telephone Identifying the telephone General heading on page 403 Assign lines or line pools to each telephone Configuring line a...

Страница 400: ...you do any other system programming Refer to Renumbering DNs on page 378 and Defining DN length on page 294 The figure below shows an overview of the top two levels of the System DNs headings The DN...

Страница 401: ...Access or Capabilities 3 On the Edit menu click Copy The following screen appears depending on which heading you selected DN XXX XXX General Name DN type Device port Control set Call log passwords Li...

Страница 402: ...ngle Range All Single copy to one DN record Range copy to a range of DN records All copy to all DN records Copy to If Copy type is single DN Enter the DN of the telephone to which you want to copy the...

Страница 403: ...side Services Telephony Services System DNs and Inactive DNs 2 Click on the key beside the heading that indicates the type of telephone you are installing For example click on the key beside Set DNs t...

Страница 404: ...ndicates the port number that this DN corresponds to A group of port numbers relates to a specific station module installed in your Business Communications Manager Station modules support 32 ports whi...

Страница 405: ...l telephone You must program external lines and telephones with a control telephone to use the Scheduled Services Ringing Restriction and Routing Services Nortel Networks recommends that the control t...

Страница 406: ...hone line access fields Attribute Values Description Prime line None Pool A to O I C intercom Line line number Choose the first line that the telephone selects when a call is made PRI pools are not va...

Страница 407: ...s and line pools Refer to Assigning intercom I C buttons keys on page 408 Doorphone Before you install the doorphone hardware assign one intercom key to the DN record you are assigning to the doorphon...

Страница 408: ...do not overwrite answer DNs Instead the answer DNs are pushed up one button A telephone requires two intercom button to establish a conference call with two other Business Communications Manager telep...

Страница 409: ...wing information Applying target lines incoming calls only on page 409 Assigning lines to telephones on page 410 Notes about assigning lines to telephones on page 411 Figure 128 Assigning characterist...

Страница 410: ...100 digital phones the 2001 IP telephone default to Ring Only Appearances for target lines only 1 10 Select the number of appearances of a target line Note The number of appearances that can actually...

Страница 411: ...7208 digital phones 10 for the 7310 and 7316 digital phones 16 for the 7316E digital phones and 24 for the legacy 7324 telephone However you need to also consider other button requirements such as in...

Страница 412: ...0 Adding an intercom button Line Line Lines and hunt groupappearances assign to first available button from top left Intercom Intercom Answer DNs assign starting above the assigned intercom buttons ma...

Страница 413: ...n eCAP On telephones the feature or line assigned to the button where the line is moved moves to the original line button position On eCAP modules moved lines overwrite feature programming Warning ECA...

Страница 414: ...ines have special requirements when being used within line pools Six exclusive line pools PRI A to PRI F are available for PRI lines Only PRI or BRI ETSI QSIG lines can belong to a PRI pool PRI lines...

Страница 415: ...o be alerted to calls coming into the Answer DN telephone Appr Ring The call number or name will display and the telephone will ring Appr only The call number or name will display Answer DN notes You...

Страница 416: ...as an internal autodial link to the assigned telephone The answer DN must be idle for this feature to work That is there must be no active indicator showing beside the button The system still sees th...

Страница 417: ...ng Call Forward Hotline numbers and Intrusion controls If an analog station module is connected to the system or a telephone is connected through an ATA2 module to a digital station module the ATA set...

Страница 418: ...ndset to work Speaker volume Note that the speaker volume returns to the telephone default setting for each new handsfree call HF answerback Y or N Defines whether you can automatically answer a voice...

Страница 419: ...ephones Y yes allows the system to retain an IP telephone DN record even if the IP set becomes disconnected This occurs as long as the IP set has completed the bootup process This allows DN specific f...

Страница 420: ...perience lower volume levels when you redirect calls to an external location Auto hold for incoming page N or Y N if the telephone is active when a page comes in the page will be put on queue until th...

Страница 421: ...ter must include access codes if required for network access Digital Doorphone note Before you install BST doorphone hardware ensure that these fields are blank in the DN record you are planning to us...

Страница 422: ...the system displays one of the messages shown in the following table Table 80 Call forward fields Attribute Values Description Fwd no answer to up to 24 digits Enter the number to which you want to r...

Страница 423: ...e the hotline setting for a telephone Table 82 Hotline values Attribute Values Description None The telephone does not automatically dial any number Internal Internal Direct dial set DN Define the int...

Страница 424: ...The ATA settings screen appears for that DN Figure 135 ATA settings for a DN 4 Use the information in the following table to configure ATA settings Table 83 ATA settings Attribute Values Description...

Страница 425: ...onnect signal from the far end This feature is supported only by GASM modules Currently GASM supports Open Switch Interval OSI disconnect supervision When the system detects that the far end released...

Страница 426: ...levels 1 If you are not already in the DN record click on the key beside the telephone DN to which you want to set an intrusion level 2 Click on the key beside Capabilities 3 Click Intrusion 4 In the...

Страница 427: ...These codes are required for users who do not have buttons with indicators Configuring SWCA call groups Use these steps to program SWCA call groups for a telephone 1 If you are not already in the DN r...

Страница 428: ...phones occurs through a separate configuration process with the exception of 10 programmable buttons which are specifically used for two intercom positions and eight SWCA key positions Programming per...

Страница 429: ...d alone7316E telephone and a 7316E telephone connected to one or more KIMs Key Indicator Modules 7324 also refers to the Digital Doorphone 2004 Use this for the 2210 and 2211 WLAN IP telephones Note t...

Страница 430: ...to dial the number Automatic dial Use for devices like fax machines where you want the number to dial out without external cues Note Not all devices show all three options Language Languages displaye...

Страница 431: ...hared by all telephones assigned with call log space To ensure that this list does not fill up and start rejecting logs ensure that Autobumping is enabled FEATURE 815 If you answer the call then forwa...

Страница 432: ...inals and the 7000 digital phone do not have feature buttons that are programmable through this heading You can also program buttons using the Edit DN Record Templates Wizard or the Add User DN Wizard...

Страница 433: ...means that nothing is programmed on the button Example new KIM modules have all blank buttons when they are first installed Note You can change any telephone button that is initially set to Blank by s...

Страница 434: ...in up to 10 items Refer to the IP Telephony Configuration Guide for information about setting up this list and to the Telephony Feature Handbook for an explanation about how to use the telephone butto...

Страница 435: ...are listed by telephone model in the following sections in this chapter 7316E digital phone button defaults on page 436 7316 button defaults on page 437 7406 cordless digital phone button defaults on...

Страница 436: ...tons Therefore if you replace a 7316 digital phone with a 7316E digital phone the button programming will revert to the default settings for the 7316E losing any keys programmed by the user at the tel...

Страница 437: ...e default settings for the 7316E losing any keys programmed by the user at the telephone Also settings that are copied from one telephone to the other may be in a different location on the new telepho...

Страница 438: ...lates assigned to 7100 digital phones the one programmable button defaults to Last Number Redial This telephone cannot use features that require a speaker such as Page Note The default Page button act...

Страница 439: ...handset is based on the 7316 button numbering However the 7406 handset only has six memory buttons These buttons map to specific 7316 button numbers 01 02 03 07 08 09 Ensure that when you fill out th...

Страница 440: ...ion Guide also describes how to move the telephones without losing voice mails how to set the time zone and how to change the feature labels that appear beside the keys next to the telephone display T...

Страница 441: ...nds to each of the three buttons Although two intercom lines are assigned to the telephone there is no visible indicator of the lines but a light at the top of the telephone blinks The user presses th...

Страница 442: ...Ringing call button FEATURE 807 provides call send and receive access allows users to toggle between two calls using the Hold key and is required if the Conference feature is allowed on the telephone...

Страница 443: ...et does have display keys that can be used to interact with the display prompts Table 88 WLAN IP telephone button menu equivalents 2004 button name 2004 default feature WLAN access 1 Programmable Line...

Страница 444: ...r speed dial 2 Click the key beside User preferences 3 Click the User speed dial heading 4 Click the Add button located above the navigation tree The Add User speed dials screen appears Figure 147 Add...

Страница 445: ...User speed dial settings Setting Values Description External external phone number Enter the number the telephone will automatically dial when the user speed dial code is entered Remember to include...

Страница 446: ...guring CAP KIM assignment on page 447 Configuring a CAP or KIM module on page 449 Programming CAP KIM buttons on page 449 Cold starting the KIM to erase programming on page 451 Only two styles of tele...

Страница 447: ...316E You can add up to nine KIM modules to a 7316E if they remain as OKIMs Use CAP stations to monitor the busy not busy and Do not disturb status of system telephones answer external calls on up to 1...

Страница 448: ...KIMs you can attach up to nine modules to the 7316E You must add a SAPS if more than four KIMs are added to the 7316E Note also that the line loop to the CAP cannot be greater than 304 8 m 1000 feet W...

Страница 449: ...ature You can also force lines onto the CAP KIM by entering more lines than the telephone buttons can support Extra lines automatically flow over to the module but they flow sequentially starting on t...

Страница 450: ...n the button New KIM modules for instance have all blank buttons when they are newly installed Value field Feature feature name Use the arrow to choose the feature you want to program on the button In...

Страница 451: ...w button assignments after a cold start For both types of cold starts 1 Unplug and replug the 7316E line cable The telephone will restart and all the icons will flash When the telephone icons stop fla...

Страница 452: ...ccess to the system When you define these passwords you also define a specific set of restrictions for each password For example you may have a group password that provides general internal access onl...

Страница 453: ...Setting Values Description Set lock None Partial Full Choose the option that sets the amount of programming and customizing the user can do with this telephone None allows access to all features Parti...

Страница 454: ...f you are not already in the DN record click the key beside the telephone DN for which you want to assign set restrictions schedules 2 Click on the keys beside Restrictions Set restrictions Schedules...

Страница 455: ...trictions Line set restrictions 3 Click the key beside the Line number you want to configure The list of schedules expands on the navigation tree 4 Click the schedule name that you want to configure F...

Страница 456: ...isplay information may contain the name of the caller the number of the caller the name of the line in your Business Communications Manager system that the call is on or all For each telephone you can...

Страница 457: ...formation in the following table to change the Voice Mail display features Deleting a mailbox If you want to delete the mailbox for this DN On the top menu click Configuration and select Delete Availa...

Страница 458: ...458 Voice Mail settings N0008589 3 3...

Страница 459: ...odes for lines that require them to allow the name and number blocking feature Setting system telco features on page 485 General settings Business name Programming Business name display defines the sc...

Страница 460: ...irect Dial Creating Direct Dial sets on page 324 Chapter 12 Configuring outgoing calls CAP KIM assignment Setting up CAP stations on page 446 Chapter 15 Configuring DNs for system devices Dialing plan...

Страница 461: ...display on page 463 The following table provides a list of the name number display features and the list of ISDN interfaces that support each feature Silent monitor Setting up Silent Monitoring on pag...

Страница 462: ...nt only if the OLI is programmed Configuring line access on page 405 You can program both a public and private OLI The system uses the one appropriate to the type of call Network name display interact...

Страница 463: ...o Yes Refer to Configuring telco features on page 456 Using alpha tagging for name display You can configure your system to display a caller name for incoming lines that provide number only CLID such...

Страница 464: ...agging CLID per line Refer to table entry Maximum CLI per Line on page 468 If the incoming number only partially matches the CLID match length no name displays If the number matches more than one spee...

Страница 465: ...Business Communications Manager Follow these steps to define feature settings on a specific telephone 1 On the navigation tree click on the keys beside Services Telephony services and General setting...

Страница 466: ...system will choose the codes in a sequence from lowest to highest until all the codes have been used then start at the lowest code again Delayed Ring Transfer Off After 1 ring After 2 rings After 3 ri...

Страница 467: ...feature also functions if the user invokes the Call pickup feature to answer the reply call from the analog telephone It does not however work with the Retrieve parked call feature Tips Direct dial t...

Страница 468: ...a name on the telephone receiving the call If you choose None the feature is disabled Note Number matching starts from the end of the dial string Refer to Using alpha tagging for name display on page...

Страница 469: ...Phantom DNs A Phantom DN is a DN record for a telephone that does not physically exist You can assign lines to the telephone that can be programmed to Appear and Ring This allows you to assign an Ans...

Страница 470: ...eature code FEATURE 3 and feature codes FEATURE 521 to FEATURE 536 Usually these buttons are programmed onto buttons that have a display icon You can also assign non appearing SWCA assignments This pa...

Страница 471: ...en where SWCA controls are defined for the SWCA feature On this screen you need to determine two things You need to determine how calls will be assigned to SWCA keys and whether you want intercom I C...

Страница 472: ...key on the telephone or dials the feature code for a free key When the call is retrieved it remains assigned to the SWCA key The key is freed only after the call is terminated Automatically life of ca...

Страница 473: ...associated with the call Automatically life of call is not turned on and there is no free SWCA key to assign to the call the call remains on Hold on the line it came in on Note In this case the call i...

Страница 474: ...across the group When calls park on a SWCA key the call can be answered by anyone in the group A solid indicator means that someone has control of the call A blinking indicator means the call is parke...

Страница 475: ...ng a SWCA key by dialing a SWCA code or by pressing the Hold button refer to Hold on page 477 The system settings also determine if the call is associated with the SWCA key for the duration of the cal...

Страница 476: ...e 474 There are four ways to retrieve a parked SWCA call 1 Press a SWCA key beside any flashing indicator 2 Dial the SWCA code that you know has a call parked on it FEATURE 521 to FEATURE 536 3 Dial F...

Страница 477: ...If you want to move a call on hold to a SWCA key you must un hold the call and then assign the call to a SWCA key Your system administrator can set a SWCA system control to force a call to attempt to...

Страница 478: ...that all existing logs will be cleared if you reset logs Warning Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system Reallocating Call log...

Страница 479: ...llocated Setting system timers The settings under Timers allows you to define a number of timed features for your Business Communications Manager system These settings apply to all telephones connecte...

Страница 480: ...ngs by six Note This setting can affect transferred calls from voice mail and should be configured accordingly Host delay 200 400 600 800 1000 1200 1400 1600 1800 or 2000 milliseconds Assign the delay...

Страница 481: ...ices Telephony services and General settings 2 Click on Release reasons The Release Reasons screen appears 3 The following table lists the possible values for Release reasons Table 101 Release reason...

Страница 482: ...to use alpha tagging Using alpha tagging for name display on page 463 you may need to increase the number of codes to allow for more matching possibilities for incoming calls For information about se...

Страница 483: ...Enter If this is a new speed dial more fields appear after you press Enter Figure 165 Expanded speed dial screen 4 Use the following table for the possible speed dial parameters Table 102 Release reas...

Страница 484: ...u want to display for alpha tagging Bypass restrictions N or Y N the dialed number will use the line and set restrictions Y the dialed number will bypass any line and set restrictions Caution Resource...

Страница 485: ...ensure that the number of the voice mail system is entered here complete with external dialing requirements 1 Click on the keys beside Services Telephony services and Telco features 2 Click on the key...

Страница 486: ...feature ETSI PRI lines do not use a VSC The line always uses Suppression bit to invoke the CLIR supplementary service Business Communications Manager alerts the CO by two methods The method used depe...

Страница 487: ...table explains the possible choices for ONN blocking Note When ONN is active set and set line restrictions are ignored The CO call back feature is also disabled until the feature is cancelled Table 1...

Страница 488: ...488 Setting system telco features N0008589 3 3...

Страница 489: ...91 Configure Ringing Restriction and Routing schedules Defining service schedules on page 495 Define Service control password Defining the service control password on page 491 Services cont d Restrict...

Страница 490: ...the active schedule c Press RELEASE to exit Services that turn on automatically have an asterisk appearing before the name on the display You cannot manually activate or cancel scheduled services Howe...

Страница 491: ...direct dial telephone is a control telephone Defining common schedule settings The Common settings heading allows you to define the common names and times for the services schedules You also define th...

Страница 492: ...e default names which can be changed to meet your requirements 2 Click on the schedule for which you want to change the name Note Schedule 0 Normal cannot be changed Figure 170 Entering schedule names...

Страница 493: ...de Schedules The programming menu expands to display all the schedules 4 Click the schedule you want to program The Day Schedule window appears Figure 171 Entering schedule time parameters 5 Type the...

Страница 494: ...ated as a stop time for the first schedule This is also true if two schedules have the same start time but different stop times The stop time of the shorter schedule is treated as the start time of th...

Страница 495: ...ll run this schedule for all services that have Night schedules set to Automatic and which have been turned on at the control telephone For example you may want to combine alternate call ringing with...

Страница 496: ...ll auto answer lines can be forwarded to the telephone s indicated You define ringing services with the following features Defining ring groups on page 496 Defining ringing service schedules on page 4...

Страница 497: ...e from a control telephone This setting overrides any automatically running schedules Example You may have a restriction service Night schedule that prevents callers from making long distance calls Si...

Страница 498: ...re using to answer the call Note You can change the Trunk Answer setting only if Ringing service is set to Manual or Automatic Extra dial set None DN XX DN control set The Extra dial set attribute all...

Страница 499: ...ion service 3 Select the schedule you want to program for example Night The schedule window appears Figure 175 Defining restriction service setting 4 The following table shows the possible settings fo...

Страница 500: ...ters the same for all telephones connected to a control telephone with the exception of the control telephone Table 109 Restriction schedule values Attribute Value Description Service setting Off Auto...

Страница 501: ...Table 110 Routing service schedule values Attribute Value Description Service setting Off Auto Manual Manual allows you to turn the service on and off at any time from a control telephone This setting...

Страница 502: ...ow to the route used for normal mode If this happens the telephone sounds a warning tone and displays the message Expensive route The caller can then release the call to avoid the toll charges or cont...

Страница 503: ...working PRI ETSI Euro NI 2 DMS100 DMS250 and 4ESS DASS2 BRI ETSI Euro NI 2 T1 Loop TIPS Most of the diagrams in this section use the BCM1000 The BCM400 and BCM200 can be used in any of these situation...

Страница 504: ...telephones call into Business Communications Manager and select an outgoing tie line to access a private network call into Business Communications Manager and select an outgoing central office line to...

Страница 505: ...llowing illustrations provide an example of how you can record dialing plan information in a spreadsheet The example shows dialing plan information for a Toronto system in a network of three offices T...

Страница 506: ...dial numbers even though they resemble internal extension numbers Routes generally define the path between the Business Communications Manager system and another switch in the network not other indivi...

Страница 507: ...fect how calls are sent or received over the public network Controlling access into the system on page 293 Public Received Number Length Target lines and remote access Configuring outgoing calls on pa...

Страница 508: ...508 Other programming that affects public networking N0008589 3 3...

Страница 509: ...ile This section includes information about Private network programming parameters on page 509 Using routing to create networking on page 512 Using shared line pools to create a network on page 516 PR...

Страница 510: ...and System numbering plans on page 524 Keycode requirements Keycodes are required to activate the protocols that are used to create private networking including PRI keycodes if you are using PRI lines...

Страница 511: ...on codes DTMs configured for T1 have digital lines that are configured as Groundstart E M Loop or DID Target lines are virtual communication paths between trunks and telephones on the Business Communi...

Страница 512: ...central system Figure 180 Dialing plan for T1 E and M routing network Each system must be running Business Communications Manager software Each system must be equipped with target lines and Business...

Страница 513: ...ine external Line 061 T1 E M Answer Mode Auto Line type Pool H Target line internal Line 241 Target line Private Received 2221 Line Access set Set 2221 L241 Ring only Line pool access Line pool H Rout...

Страница 514: ...vate Received 4221 Line Access DN 4221 L251 Ring only Line pool access Line pool B Line pool M Routing Destinations Office 1 Office 2 Routing to New York Toronto Route 001 002 Use Pool M Pool B Extern...

Страница 515: ...the intercom button to the Line button The telephone used to make a network call must have access to the line pool used by the route Network calls are external calls even though they are dialed as if...

Страница 516: ...ool to Miami To simplify access between Business Communications Manager systems all line pools that go to the same destination should have the same line pool access code For example system A and syste...

Страница 517: ...5234 Received 234 Internal 234 Network 6334 Received 334 Internal 334 Network 8534 Received 534 Internal 534 Network 7434 Received 434 Internal 434 System A Pool A 6 Pool B 7 Pool C 8 System D Pool A...

Страница 518: ...ines Trunk Line Data Assign lines that connect with each system to a line pool Pool A Pool C Pool B General Setting Access Codes Line Pool Codes Create an line pool access code for the pool 5 7 8 Dial...

Страница 519: ...ng trunks 12 T1 DID lines needed to handle peak incoming call traffic eight T1 E M lines needed to handle inter office calls eight lines needed to handle outgoing public calls The total required is th...

Страница 520: ...The dialing plan recognizes this as a public DN and routes the call using Public service Incoming DID calls will be routed to telephones based on the trailing portion of the digits received by the net...

Страница 521: ...c Received 6221 Line Access DN 6221 L245 Ring only Line pool access Line pool PRI A Routing Services Private Network Public Network Toronto Public Network Route 001 002 External No number No number Us...

Страница 522: ...522 PRI networking using Call by Call services N0008589 3 3...

Страница 523: ...538 VoIP networking on page 544 Refer to the previous chapter Configuring private networks on page 509 for general requirements and directions for setting up non PRI private networks TIPS Most of the...

Страница 524: ...CDN networks also require a Private Network ID which is supplied by the Meridian network administrator to define how the Meridian system identifies each node Creating tandem private networks You can t...

Страница 525: ...des The setup is the same except that you need to create gateway records for each end of the trunk and routing tables to accommodate the gateway codes Refer to the IP Telephony Configuration Guide for...

Страница 526: ...ll Private received Incoming interface Private Destination Local target line Node A Node C User in Calgary dials a 761 xxxx number which is answered with DISA Incoming interface Public DN type Public...

Страница 527: ...Node D receives the call and identifies it as terminating locally Uses target line to route call Private received Incoming interface Private Destination Local target line Node A Ottawa PSTN User in C...

Страница 528: ...s the call over the local public network Incoming interface Private DN type Public Destination Local PSTN Node B Calgary PSTN User on Node B dials a public DN Node B recognizes it as being the respons...

Страница 529: ...cal target line Node B Node D User on B dials a private DN for node D DN type Private Node B identifies it as being for node A and uses private trunk to route the call to A Incoming interface Intercom...

Страница 530: ...g for C Uses IP trunk to route call to C Incoming interface Intercom Destination Remote node Node C receives it and identifies it as being for D Uses the private trunk to route call to D Incoming inte...

Страница 531: ...rb length Destination code Public DNs 3 Node B 0 91613764 Node D 3 Node B 0 91613766 Node F 4 PSTN 1 9161376 not internal network 4 PSTN 1 916137 not internal network 4 PSTN 1 91613 not internal netwo...

Страница 532: ...ability to redirect a call across an MCDN network using Call Forward all calls no answer busy and Call Transfer features The call destination also receives the necessary redirection information This...

Страница 533: ...60 LD 60 REQ CHG TYPE DISL slot number Program the D channel Overlay 17 LD 17 REQ CHG TYPE ADAN ADAN CHG DCH slot number Keep pressing enter until you get to NASA TYPE yes TYPE end Verifying NCRD Over...

Страница 534: ...the call setup counter is higher than the PBX value the call will be blocked at the PBX system and cleared back to the network This prevents calls from creating loops that tie up lines Business Commun...

Страница 535: ...nation for the call If the call routes through the first Meridian M1 to reach the second Meridian M2 two trunks are required for the call An optimal choice is a straight connection to M2 This finds th...

Страница 536: ...ns Manager configurations Under Network Services MCDN set TAT to Y yes The following figure shows how TAT reduces the line requirements The solid line shows Telephone A calling Telephone B and being t...

Страница 537: ...An example of a private network with Meridian 1 on page 541 Meridian system requirements When setting up networking with Meridian the Meridian systems must provide the following the correct software v...

Страница 538: ...lowing Enterprise software package NAS VNS software package MCDN networking checklist The following points provide a quick check for the system prerequisite settings for MCDN networking Select the dia...

Страница 539: ...ee digit prefix Private Access Code unique code Private DN length total of Private Access Code Location Code DN length Example if dialing string is 6 393 2222 then set private DN to 8 Program the Dest...

Страница 540: ...DestCodes for the other nodes use Steering code as part of dial string M1 CDP programming Distant Steering Codes Overlay 87 LD 87 REQ PRT CUST 0 FEAT CDP TYPE DSC Distant Steering Code DSC press ente...

Страница 541: ...to several smaller branch offices the two Business Communications Managers In this network only the head office has trunks connected to the public network The branch offices access the public network...

Страница 542: ...9 the node in Ottawa would require a destination code of 91613 Similarly Toronto would require the following destination code 91416 Business Communications Manager module settings The following table...

Страница 543: ...code Private DN Length 4 Public DN Length 7 Table 124 Network routing information West End office Trunk Line Data Line 245 Target line Private Received 2221 Line Access DN 2221 L245 Ring only Line po...

Страница 544: ...uires Local and Remote Gateway settings Under Services IP Telephony H 323 Trunks Remote Gateway ensure that Gateway Protocol is set to CSE if you want MCDN functionality for the VoIP connection to the...

Страница 545: ...fields Field Value Description Remote Capability MWI Y N If the remote voice mail system resides on a Meridian 1 system that system should have the MWI package to allow message waiting indicators to...

Страница 546: ...the Succession 1000 M from your system Zone ID digits Default 0 A remote system such as Succession 1000 M may configure your system into a separate zone to accommodate specific dialing requirements su...

Страница 547: ...y as described in Configuring private networks with SL 1 MCDN on page 523 Refer to Configuring private networks on page 509 for general requirements and directions for setting up private networks This...

Страница 548: ...with Meridian 1 on page 541 which describes PRI SL 1 networking The exception in the configuration is for the hardware configuration because the trunk lines are different The hardware programming for...

Страница 549: ...charges for an outgoing call once the call completes This information is also reported to the Call Detail Reporting Application The information can be provided in currency or charging units depending...

Страница 550: ...ming call including called party number calling party number local time and date of the activity calling party sub address if provided by the calling user MCID note The feature code must be entered wi...

Страница 551: ...d Business Communications Manager nodes to function like a private network with all features of Business Communications Manager accessible TIPS Business Communications Manager DPNSS 1 works as a termi...

Страница 552: ...are programmed for the DPNSS to Embark link Also during programming for Call Forward No Answer and Call Forward on Busy when you enter the Forward to digits the system does a validation check with the...

Страница 553: ...Making a conference call To initiate or disconnect from a conference call on a Business Communications Manager system over DPNSS 1 use the procedure described in the Business Communications Manager Fe...

Страница 554: ...o telephone B a temporary office Later user A moves on to location C The user does not have to be at telephone A to forward calls to location C Using telephone B and Follow me Diversion the user can f...

Страница 555: ...cts as MORE and the key acts as VIEW ATA2 GASM not supported ISDN all variations supported on ISDN telephones Portables all variations supported on portable telephones Setting redirection The timer us...

Страница 556: ...the IPLs of most the Business Communications Manager telephone to the default of None or Low or Medium Intrusion levels are described as follows ICL determines the ability of the attendant to intrude...

Страница 557: ...an offered call arrives on telephones with line display the user sees XX X wtng if the calling party ID is available and CLID is enabled If CLID is not available or CLID is disabled Line XXX waiting...

Страница 558: ...rance on the telephone to another appearance key or from an intercom button to the appearance key or vice versa This occurs when Business Communications Manager receives a Route Optimization request a...

Страница 559: ...bers over networks The UDP requires that a dialing number includes the following a Private Access Code programmed into the system as part of the destination code table to prevent conflicts with the in...

Страница 560: ...Each node has its own destination dest codes which includes the appropriate access and HLC codes to route the call appropriately The table below shows examples of the construction of numbers used when...

Страница 561: ...ger Routing service to Private network Public network Route 001 002 Dial out No number No number Use Pool N Pool N DN type none private access code 6 is programmed public Destination Code 6 9 Normal r...

Страница 562: ...the following restrictions Direct Inward Access DIA lines allow incoming calls on private circuits to be directed to telephones without going through the normal call reception Each DIA line is assign...

Страница 563: ...Communications Manager through a PRI MCDN connection The DMS100 SL100 can use either the Public number or Private number of a Business Communications Manager telephone to designate the mailbox number...

Страница 564: ...er to the CallPilot Manager Set Up and Operation Guide and the other CallPilot supporting documentation Meridian system as host If you are using a voice mail system connected to a Meridian 1 as a host...

Страница 565: ...this setting matches the DN scheme for your system dialing plan go to step 3 If this setting does not match the DN scheme for your system dialing plan a In the Unified Manager click on the keys beside...

Страница 566: ...t routing to the host system is set up and working You supplied a list of DNs to the host system administrator that require mailboxes Follow this process to set up a satellite Business Communications...

Страница 567: ...forward to go to voice mail 12 In the same DN click on Capabilities 13 Set the Allow redirect field to Y yes 14 Under Capabilities click on Call Forward 15 Enter the Voice Mail DN in both the Fwd no...

Страница 568: ...n 1 somewhere in the network Services Telephony services General settings Dialing plans Private network UDP or CDP 4 Install a DTM module to connect to the appropriate PRI SL 1 trunk or enter the keyc...

Страница 569: ...for both Nortel and third party voice mail systems Messages are received at a centralized location to a pre determined telephone where they are processed and forwarded to the target telephone MWI allo...

Страница 570: ...ID is a minimum of 25 RLS ID 25 4 Re enabled the PBX D channel Note Package 219 is required on the Meridian PBX to allow RCAP MWI Note If IP routing is being used you must complete this procedure on a...

Страница 571: ...nactive The target user sees that there is a call camped on the telephone The called user can then clear a busy lines and take the call or the user can choose to reject the call using F814 or the user...

Страница 572: ...usy is turned on prime set is also busy with no free key and with DND turned on Attendant capability is high 2 and higher than either the target telephone or the caller the target telephone owner is b...

Страница 573: ...back to the message center This feature is only supported on Business Communications Manager target lines Restrictions by telephone type 7000 associated LED flashes ATA2 not supported GASM supported...

Страница 574: ...lar message center The display shows MWC AN 0 See the next procedure Programming MWI and MWC 7 Program the NSI string for the MWC that is expected from the message center Note The line must be program...

Страница 575: ...No spaces are allowed including spaces at the end of the string A must be present at the end A or a cannot be present in the first character Selecting a message center With a message center programmed...

Страница 576: ...573 2 Click on the keys beside Services Telephony Services System DNs and Active Set DNs 3 Click a DN DN 221 528 4 Click on the key beside Line access and Line assignment 5 Select the target line you...

Страница 577: ...ned There can be a maximum of 30 Hunt groups assigned on a Business Communications Manager The following figure shows a detailed view of the Hunt groups headings on the navigation tree Figure 198 Hunt...

Страница 578: ...roup has its own unique system DN that can be called from any set on the same system When the Hunt group DN is called the incoming call is treated in the same fashion as calls received from outside li...

Страница 579: ...only 625 654 Hunt group DNs begin at 625 This value cannot be altered Mode Broadcast Linear Rotary Default Broadcast Choose how you want the line to present to the group Broadcast simultaneously rings...

Страница 580: ...an agent becomes available Overflow If all members of the Hunt Group are busy on a call from that Hunt Group then route this call to the Hunt Group overflow DN Overflow is only available if the overf...

Страница 581: ...This field indicates the distinct ring patterns are currently in effect if any on any lines telephones or hunt groups on the system Distinct ring None Pattern 2 3 or 4 Select a ring pattern for the h...

Страница 582: ...call mode Figure 202 Rotary call mode Incoming call Call A answered Call A Call B This telephone was busy when Call A came in but was free when call B came in Call B answered Incoming call Answered ca...

Страница 583: ...Ns cannot be members of other Hunt groups There are no default members to hunt groups When a Hunt Group menu entry is first opened there will be no entries under the Members node Adding a Hunt group m...

Страница 584: ...llow these steps to clear out the Hunt group members list 1 Click on the keys beside Services Telephony Services and Hunt groups 2 Click the key beside the Hunt group Hunt group 1 30 from which you wa...

Страница 585: ...de Services Telephony Services and Hunt groups 2 Click a Hunt group Hunt group 1 30 3 Click on the key beside Members 4 Click a member from the member list For example DN 225 which is currently in Mem...

Страница 586: ...designated prime set This must be set to None This prevents calls coming on that line from transferring to a prime set before the Hunt group can handle the call For more information about programming...

Страница 587: ...new line number displays under Line assignment Unassigning a line Remove lines that you no longer want to alert at the hunt group 1 Click on the keys beside Services Telephony Services and Hunt groups...

Страница 588: ...eceive notification of incoming Hunt group calls Group Pickup If a set is part of a Hunt group and a call pickup group then an incoming Hunt group call can be picked up from any set that is in the cal...

Страница 589: ...work on your system Table 135 Silent monitor system settings Field Values Description Monitoring mode Silent Non silent Choose Silent if you want supervisors to be able to break into a hunt group conv...

Страница 590: ...upervisor to silently monitor the call or break into the call to provide support or instruction Refer to Defining device capabilities on page 417 for information about designating two line display tel...

Страница 591: ...ity and potential trouble spots To access these screens 1 Click on the keys beside Diagnostics Service Metrics and Hunt Group Metrics 2 Click on the Hunt group you want to observe As shown in the figu...

Страница 592: ...592 Monitoring Hunt groups N0008589 3 3...

Страница 593: ...ds and settings Tasks Understand how the system operates About the Hospitality feature on page 594 Determine hospitality service change times and passwords Setting up Hospitality services on page 595...

Страница 594: ...hones can be any Business Communications Manager telephone or an analog telephone connected to an ATA2 or an ASM Hospitality Services HS admin set This type of telephone is any two line display Busine...

Страница 595: ...een appears in the right frame Figure 209 Hospitality service times and passwords 3 The following table explains the possible settings for the hospitality record Security Note Change the desk and room...

Страница 596: ...a DN for a new telephone 3 Click a DN number The room and password assignment fields appear in the right frame Figure 210 Hospitality room settings 4 The following table describes the two fields on th...

Страница 597: ...missions screen appears in the right frame Figure 211 Hospitality call permissions 3 The following table describes the fields on the Call permissions screen Each field can accept a two digit code Tabl...

Страница 598: ...2 Click the Alarm data heading The Alarm data screen appears in the right frame Figure 212 Alarm data fields 3 The following table describes the fields on the Alarm data screen Table 139 Alarm data se...

Страница 599: ...a tone when an alarm expires Follow these steps to set expired alarms 1 Click the keys beside Services Telephony Services Hospitality and Alarm data 2 Click Expired alarms The Expired alarms fields ap...

Страница 600: ...nt or last alarm time set for a room overwrite previous Alarm time programming for a room in the system assign an Alarm time for any room change an Alarm time for any room cancel an Alarm pending for...

Страница 601: ...a database of the state of each room This database is accessed from either the room telephone or a Hospitality Services admin telephone The front desk attendant can assign any room state to Service do...

Страница 602: ...an ATA device This section also describes how to Change or cancel an alarm time on page 603 Turn off an alarm on page 603 To set the Alarm time feature on a telephone 1 Press FEATURE 875 The display...

Страница 603: ...ssigned You can also cancel the alarm time feature If you cancel the Alarm time for any set it cancels the Alarm time for all the sets in the same room Press FEATURE 875 to cancel the Alarm time on a...

Страница 604: ...vc done assign the associated room state to Needs service Needs srvc query the state of the associated room on a set with a display To update the room condition using a room telephone 1 Press FEATURE...

Страница 605: ...se the IP Music feature to connect to an external music source on the data network This external music source must be connected to your network and be accessible to the Business Communications Manager...

Страница 606: ...ng an external music source that is connected to the MSC card on the Business Communications Manager Select BcmAmp if you are using the IP Music feature to connect to the music source available on the...

Страница 607: ...key and click the IP Music heading The Summary screen appears 2 On the Tools menu click BcmAmp Ctl A log on screen appears 3 In the User Name box enter the user name you use to log on to Unified Manag...

Страница 608: ...nto Business Communications Manager is 5 MB The maximum amount of disk space allowed for BcmAmp audio files is 1 GB If there is less than 1 GB of free disk space on Business Communications Manager Bcm...

Страница 609: ...m of List 5 Click on the Go icon 6 Repeat steps 3 to 5 for each sound file you want to add to the Play List Removing music from the Play List To remove a sound file from the Play List 1 Start the BcmA...

Страница 610: ...List To access the BcmAmp Player 1 Start the BcmAmp Administration application 2 Click the BcmAmp Player link The BcmAmp Player interface appears Figure 214 BcmAmp Player To select and play a sound f...

Страница 611: ...Address Enter the IP address of the music source You must enter this value in the proper dotted format RTP Port Enter the number of the source port used for the music source This is the port the Busi...

Страница 612: ...es on the Network Device or Advanced Network screens you must disable and then re enable the IP Music service for the change to be recognized by Business Communications Manager To disable and re enabl...

Страница 613: ...a Services Card MSC resources are required for the following features system functions voicemail call center and IVR Interactive Voice Response Fax mail IP telephony trunks IP clients Dial on Demand D...

Страница 614: ...ovide the voice processing functions on Business Communications Manager Voice processing is required to convert voice information to and from digital format for voicemail call center and IVR Voice pro...

Страница 615: ...ing channels is 96 Management functions use six signaling channels Dial on Demand ISDN WAN uses 27 signaling channels All 27 signaling channels are used regardless of the number of WAN channels config...

Страница 616: ...s example Actual numbers will vary depending on the company When you are estimating your peak media channel usage make sure you use numbers that reflect your business CompanyABC has a Business Communi...

Страница 617: ...el IP telephone or IP trunk using G 711 codec uses 1 unit IP telephone or IP trunk using G 729 codec uses 3 units IP telephone or IP trunk using G 723 codec uses 4 units Voice bus path There are 62 vo...

Страница 618: ...you answer the following questions record your answers in the table in Record of required MSC resources on page 623 1 What is the maximum required WAN bandwidth The range is 0 to 1 Mbit s 16 x 64 kbi...

Страница 619: ...he range is 0 to the maximum number of ports selected in question 4 For each voicemail port add 1 to the voice bus path count add 1 to the DSP resource unit count 6 How many fax tasks will be used dur...

Страница 620: ...6 to the DSP resource unit count IP telephones 10 What is the maximum number of IP telephones required The range is 0 to 90 IP telephones For each IP telephone add 1 to the signaling channel count 11...

Страница 621: ...s the maximum number of IP trunks required The range is 0 to 60 IP trunks If there is more than zero IP trunks add 1 to the signaling channel count 16 How many analog or digital telephones not IP tele...

Страница 622: ...to the table in DSP resources rules on page 617 Note The G 723 DSP resource unit count is rounded to ease calculations For a more accurate DSP resource unit count refer to the table in DSP resources...

Страница 623: ...er the questions in Determining the MSC resources you require on page 618 Table 145 Required MSC resources Question Answer Signaling channels Media channels Voice bus paths DSP resource units 1 WAN 2...

Страница 624: ...nager capacity Media channel count 58 or less 2 6 DS30 split 59 to 90 3 5 DS30 split 91 or more exceeds Business Communications Manager capacity Voice bus path count 62 or less within Business Communi...

Страница 625: ...6 Peak VM ACD 6 6 6 7 Peak IVR 8 Peak FAX 1 6 9 IVR FAX 10 IP Sets 24 24 11 Peak IP Sets 12 12 12 12 IP Sets G711 6 6 13 IP Sets G729 4 12 14 IP Sets G723 2 8 15 IP Trunks 32 1 16 Peak IP Trunks 20 20...

Страница 626: ...ut the Media Services Card MSC that is installed in your Business Communications Manager To view the MSC information 1 On the navigation tree click the Resources key and click the Media Services Card...

Страница 627: ...led in the slot Note An MS PEC III has more DSP resources than an MS PEC I Hardware ID Shows the hardware ID of the MS PEC DSP 1 Shows the status of the first DSP The DSP status can be Enabled Indicat...

Страница 628: ...system Make sure you consider the needs of your users including peak usage times when selecting the Minimum and Maximum values The following table describes the advantages and disadvantages of changi...

Страница 629: ...ur changes Table 152 MSC configuration parameters Attribute Description Active Configuration Select the MSC configuration you want to use Select Default to use the MSC configuration that was programme...

Страница 630: ...in use for example to make a call receive a call listen to voicemail For information about how to configure IP clients refer to the Business Communications Manager IP Telephony Configuration Guide Not...

Страница 631: ...unctions T 38 IP Fax ports are communication channels that connect to a fax machine that is using an IP trunk WAN WAN channels are dialup ISDN WAN connections IVR Ports IVR ports are communication cha...

Страница 632: ...tree click the Resources key and click the Media Services Card key 2 Click the DTMF Configuration heading The DTMF Configuration screen appears 3 In the DTMF length box enter a value between 30 and 60...

Страница 633: ...hones you can change from a 2 6 setting to a 3 5 setting without losing data All new records added after the update will reflect the new default settings To determine what the channel requirements are...

Страница 634: ...allow the deployment of existing Companion system This system is called a partial double density PDD system If you want to take advantage of the double density ability on all DS30 buses you can set y...

Страница 635: ...635 Programming Operations Guide 4 On the screen click the arrow beside the Double Density Mode field and select Full Double Density Figure 215 Double Density Mode choices 5 Click OK to update your sy...

Страница 636: ...636 Configuring Double Density N0008589 3 3...

Страница 637: ...s such as ISDN or V 90 modem To view the networking resources your Business Communications Manager system supports 1 On the navigation tree click the Resources heading The available Business Communica...

Страница 638: ...LAN WAN or DNS setting 1 On the first page of the Unified Manager click the Wizards button 2 When prompted enter your system Login name and Password then click the Login button 3 Click the Network Upd...

Страница 639: ...or the second LAN card Subnet Mask What is the WINS server address WINS Server WAN 1 What is the new IP address for the WAN card IP Address What is the new Subnet Mask for the WAN card Subnet Mask Por...

Страница 640: ...640 Using the Network Update Wizard N0008589 3 3...

Страница 641: ...overview To configure Business Communications Manager as your DHCP server you must create a scope of IP addresses for each LAN interface and then allocate a block of IP addresses to that scope If you...

Страница 642: ...to ensure proper connectivity with the network Always schedule a down time when making changes to the Business Communications Manager DHCP server configuration to minimize impact on your network users...

Страница 643: ...ng to the following 3 Click the Global Options tab The Global Options screen appears Table 156 DHCP Server Summary attributes Setting Definition Description Displays a description of the DHCP service...

Страница 644: ...ion Use caution if you change this TFTP Server Allows you to specify the IP address of the TFTP server that is used by WLAN IP telephones If your system does not have WLAN IP telephones leave this box...

Страница 645: ...1400 If you do not want DHCP to automatically assign VLAN IDs to the IP telephones enter VLAN A none in this text box Note1 The NORTEL IP Terminal VLAN Id string must be terminated with a period Note2...

Страница 646: ...igure the LAN scope attributes as follows If the DHCP mode is DHCPRelayAgent refer to LAN settings for DHCP Relay Agent on page 663 1 On the navigation tree click the Services key and click the DHCP k...

Страница 647: ...automatically assigns the value for this parameter If the IP address or subnet mask for the corresponding LAN interface changes this value is overwritten Use caution when changing this value Lease Tim...

Страница 648: ...n address in the Address Range table Note You must add at least one Address range to use DHCP server Table 160 Address Range attributes Attribute Description Range R Allows you to specify the Range id...

Страница 649: ...king you to confirm the deletion 6 Click the Yes button Configuring Excluded addresses for a Local Scope Excluded addresses allow you to specify the IP addresses that are not available to DHCP clients...

Страница 650: ...resses Attribute Description Range E Allows you to specify the Range identifier The range setting uniquely identifies an excluded range in the scope The value for this setting must follow certain conv...

Страница 651: ...d click the DHCP key Table 162 Reserved Addresses Setting Definition Range V Allows you to specify the Range identifier The range setting uniquely identifies a reserved range in the scope The value fo...

Страница 652: ...the Reserved Address table 5 On the Configuration menu click Delete Reserved Address A message prompts you to confirm the deletion 6 Click the Yes button Viewing the Lease Information for a Reserved a...

Страница 653: ...ify the DHCP client this IP address is assigned to Lease Expiration Date Shows the date when this IP address is no longer reserved for the DHCP client Lease Expiration Time Shows the time when this IP...

Страница 654: ...mote Scope To add a Remote Scope 1 On the navigation tree click the Services key and click the DHCP key 2 Click the Remote Scope heading and click the Add button Or right click the Remote Scope headin...

Страница 655: ...c Options screen appears 4 Click the Address Range tab The Address Range screen appears 5 On the Configuration menu click Add Address Range The Address Range dialog box appears Table 165 Remote Scope...

Страница 656: ...Click an address range in the Address Range table Table 166 Remote Scope Address Range attributes Attribute Description Range R Allows you to specify the Range identifier The range box uniquely ident...

Страница 657: ...range value Table 167 Remote Scope Excluded Addresses Attribute Description Range E Allows you to specify the Range identifier The range setting uniquely identifies an excluded range value in the scop...

Страница 658: ...menu click Modify Excluded Address Range The Excluded Address dialog box appears 7 Modify the Excluded Address settings 8 Click the Save button Deleting an excluded address range 1 On the navigation t...

Страница 659: ...ber identifying the range in the table For example V2 is a valid name Specify nonrecurring values for the unique number If you specify an existing reserved range name the system modifies the existing...

Страница 660: ...modify The Scope Specific Options screen appears 4 Click the Lease Info tab The Lease Info screen appears 5 The following table describes the Lease Information you can view for the Reserved Address Ta...

Страница 661: ...key and click the DHCP key 2 Click the Remote Scope key 3 Click the remote scope you want to delete The Remote Scope Specific Options screen appears 4 Click the Delete button Or right click the remot...

Страница 662: ...sages and event messages Disabled disables recording of DHCP messages The default is Errors Only 4 Click the Server List tab The Server List screen appears 5 On the Configuration menu click Add server...

Страница 663: ...Manager system has multiple LAN interfaces you can see multiple DHCP scopes under DHCP They are named LAN1 and LAN2 This section describes configuring the DHCP scope for LAN1 Follow the same instructi...

Страница 664: ...ormation is saved to the file Address Range Excluded Address Range Reserved Address Range Scope options The DHCP data is stored on the Business Communications Manager in the directory D Data Files Nor...

Страница 665: ...e key to import data for a remote scope 3 Click the scope for which you want to import data 4 On the Tools menu click Import A confirmation dialog box appears 5 Click the Yes button Reconciling the DH...

Страница 666: ...666 Importing and Exporting DHCP data N0008589 3 3...

Страница 667: ...ications Manager Ethernet interface card supports the following features 100 BASE T with RJ 45 connector 10 100 Auto Sense full duplex fast LAN to LAN routing when using more than one LAN card LAN tra...

Страница 668: ...Filters IPSec tunnels or Quality of Service QoS Fast Routing bypasses these features and will cause the packets to be routed incorrectly Decrement TTL When Fast Routing is enabled Decrement TTL lets y...

Страница 669: ...ice provider Web Cache If you have enabled Web Cache you must update the Web Cache page when you change the IP address of the interface Refer to Web Cache page update required on page 725 IP Phones Ph...

Страница 670: ...e LAN connection The possible states are Up The LAN card is operational Down The LAN card is not operational This is a read only attribute Admin Status Allows you to view and change the Admin Status f...

Страница 671: ...ed external LAN hub or switch to 10 Mbit s or to Auto Sense Note If you enable LAN Traffic Smoothing the connection type defaults to Auto Sense Therefore you do not need to set the connection speed on...

Страница 672: ...Resources key and click the LAN key 2 Click the heading of the LAN resource you want to modify for example LAN1 The LAN Summary screen appears 3 Click the Additional IP Address tab The Additional IP A...

Страница 673: ...V 35 Europe V 35 Upper Sync Port and X 21 Lower Sync Port maximum line speed 8 Mbit sec Business Communications Manager provides primary and backup WAN links through dial up connections using a V 90...

Страница 674: ...a WAN data compression Business Communications Manager provides a WAN Data Compression feature You can use data compression on a permanent WAN connection and on a backup WAN connection WAN Data Compre...

Страница 675: ...how the new Status of the WAN card Table 175 PPP password parameters Attribute Description P Enter the PPP Password identifier The PPP Password number uniquely identifies an PPP User and Password The...

Страница 676: ...nfiguration menu click Modify PPP User Password The PPP Password List dialog box appears 5 Change the PPP password parameters 6 Click the Save button Deleting an item from the PPP Password List 1 On t...

Страница 677: ...ibute Description IP Address Enter the IP address of the WAN interface The WAN IP address must be in the following format 255 255 255 255 You can obtain this information from your system administrator...

Страница 678: ...atus on any WAN interface that is not connected to the network To remove the routing table entries for this WAN interface select Disable If you decide to use a WAN interface that has had the Admin Sta...

Страница 679: ...external T1 clock source Possible values are External or Internal The default value is External Frame Type Lets you set the type of framing the T1 line supports Possible values are ESF or SF D4 The de...

Страница 680: ...meters 1 On the navigation tree click the Resources key and click the WAN Key 2 Click the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the WAN Frame Relay Parameters tab The WAN Frame R...

Страница 681: ...his link is dropped Also the backup WAN connection is dropped and traffic is routed to this link when the link is operational For information about Net Link Manager refer to Configuring Net Link Manag...

Страница 682: ...consecutive numbers the system adjusts them to be consecutive If you add an existing entry the existing entry is modified with new values When you modify an entry the name cannot be changed DLCI Ente...

Страница 683: ...utton Deleting a PVC congestion control Follow these steps to delete a PVC congestion control setting 1 On the navigation tree click the Resources key and click the WAN Key 2 Click the WAN1 or WAN2 he...

Страница 684: ...PAP or CHAP CHAP only or None Select CHAP only to restrict the remote user to using CHAP authentication Select PAP or CHAP to allow the remote user to use PAP or CHAP authentication Select None to al...

Страница 685: ...ns over the WAN interface In both of these examples broadcast traffic destined for one IP address would not be transmitted on the links associated with the other IP address Restrictions when using mul...

Страница 686: ...the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the Additional IP Address tab The Additional IP Address screen appears 4 Click the Additional IP Address you want to delete 5 On the Con...

Страница 687: ...LCI to IP Mapping tab The DLCI to IP Mapping screen appears 4 On the Configuration menu click Add DLCI to IP Mapping The DLCI to IP Mapping dialog box appears 5 Configure the DLCI to IP Mapping parame...

Страница 688: ...tree click the Resources key and click the WAN key 2 Click the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the DLCI to IP Mapping tab The DLCI to IP Mapping screen appears 4 Click the...

Страница 689: ...ick the Dial Up heading The RAS Server TCP IP Configuration screen appears 2 Configure the RAS Server TCP IP settings according to the information in the following table Table 184 RAS server TCP IP pa...

Страница 690: ...section includes Enabling and disabling the V 90 modem interface Configuring the V 90 modem interface Enabling and disabling the V 90 modem interface If you want to the use the V 90 modem as a backup...

Страница 691: ...use Unified Manager to set the Modem Region To change the Modem Region 1 On the navigation tree click the Resources key and click the Dial Up key 2 Click the V 90 heading 3 Click the Modem Region dro...

Страница 692: ...xed address is specified Business Communications Manager uses the address on the receiving end Users can select RemoteAssigned to indicate that Business Communications Manager must obtain an IP addres...

Страница 693: ...mpression Lets you enable or disable IP header compression To function the receiving end must also use this feature Software Compression Lets you enable or disable data compression in the software ins...

Страница 694: ...cryptedOnly Only encrypted authentication such as CHAP is used on this interface during PPP authentication process Two Way Authentication Lets you enable or disable link authentication in both directi...

Страница 695: ...sword This is the password a dial in user must enter to access this interface Tips To use an ISDN dial up connection you must first configure your system for ISDN For more information refer to Appendi...

Страница 696: ...connects You can set a fixed IP address for the dial up interface or you can select RemoteAssigned to indicate that Business Communications Manager must obtain an IP address from the remote end The ad...

Страница 697: ...affic If you select PersistentConnection the ISDN interface will not disconnect Note If you have more than one Trap Community Entry configured with this dial up interface using a very small number for...

Страница 698: ...icy used for your Business Communications Manager system For more information about the password policy refer to Setting password policy on page 134 Table 192 ISDN channel characteristics Attribute De...

Страница 699: ...SDN interface on page 696 For information about configuring Net Link Manager refer to Configuring Net Link Manager on page 733 Modifying the characteristics of an existing ISDN channel 1 Click the ISD...

Страница 700: ...tion tree click the Resources key and click the Dial Up key 2 Click the ISDN key 3 Click the heading of the ISDN interface you want to delete 4 Click the Delete button Or right click the ISDN interfac...

Страница 701: ...PPPoE you must have a Business Communications Manager system that has two LAN cards Table 193 Features that interact with PPPoE Feature Description of interaction LAN interfaces When you install PPPoE...

Страница 702: ...he system administrator password 6 Click the OK button The Product Maintenance Support screen appears 7 Click the Install Optional Components link The Install Optional Components screen appears 8 Clic...

Страница 703: ...ve the settings 5 Click the PPPoE Link Parameters tab The PPPoE Link Parameters screen appears Note The Password box and the Confirm Password box are optional fields You do not need to enter informati...

Страница 704: ...is Enabled Disconnect Time Shows the interval in seconds after which the PPPoE interface disconnects when there is no traffic The Disconnect Time is set to PersistentConnection which means the PPPoE i...

Страница 705: ...onnect the PPPoE interface to the ISP To connect to the ISP 1 On the navigation tree click the Resources key and click the Dial Up key 2 Click the PPPoE key and click on the interface you want to conn...

Страница 706: ...e Dial in Consider the following guidelines when using remote dial in The remote dial in for administration and the backup WAN link share the same modem If a remote administration user is connected wh...

Страница 707: ...ents and cached in Business Communications Manager By caching the DNS requests the DNS proxy service on Business Communications Manager reduces the number of external DNS requests and thus reduces the...

Страница 708: ...DNS server Version Allows you to view the version of the DNS service Status Allows you to enable or disable the DNS cache proxy in Business Communications Manager IP Domain Allows you to specify the...

Страница 709: ...seconds The neighbor host sends the information to its next neighbor until all the hosts in the network know the routing paths a state known as network convergence RIP uses a hop count to determine ne...

Страница 710: ...as an edge router in an OSPF intranet or as a backup router in a small network Do not configure Business Communications Manager for multiple OSPF areas IP routing protocol precedence The followings t...

Страница 711: ...ng table Table 201 IP Routing Summary attributes Attribute Description Description Shows a description of the router Version Shows the version of the router Status Shows you the status of the router T...

Страница 712: ...options are available Maximum logs all information in the Event Viewer Warnings Also logs errors and warnings in the Event Viewer Errors Only logs errors in the Event Viewer Disabled disables event lo...

Страница 713: ...NBMA Neighbors on page 718 Static routes on page 719 Configuring RIP parameters on a network interface Follow these steps to configure RIP parameters on a network interface 1 On the navigation tree cl...

Страница 714: ...ets in broadcast mode Use this for a network environment that uses RIP v1 and RIP v2 RIP 2 sends RIP v2 packets in multicast mode only Use this type of announcement only if all other routers connected...

Страница 715: ...ack to the originator Poisoned A routing table update process designed to advertise unreachable routes as having metric value of 16 regardless of incoming routing update information The default value...

Страница 716: ...vigation tree click the Services key and click the IP Routing key The available interfaces for IP routing are listed under the IP Routing heading 2 Click the interface you want to configure The Summar...

Страница 717: ...annot become the designated router The default value is 1 Transit Delay Allows you to set in seconds the estimated round trip transit delay in the network connected to the interface The values are 1 t...

Страница 718: ...ars Adding OSPF NBMA Neighbors 1 On the Configuration menu click Add OSPF Neighbor The OSPF NBMA Neighbors screen appears 2 Configure the OSPF NBMA Neighbor parameters according to the following table...

Страница 719: ...s managed by Net Link Manager For information about Net Link Manager refer to Configuring Net Link Manager on page 733 Table 207 IP Static Route attributes Attribute Description Static Route SR Assign...

Страница 720: ...table 2 On the Configuration menu click Modify Static Route The Static Route dialog box appears 3 Modify the static route attributes 4 Click the Save button Deleting a static route 1 Click the static...

Страница 721: ...essful 4 Click the OK button on the dialog box Warning This procedure will affect any service that requires access across the LAN or WAN including IP telephone service Note If the restart fails you wi...

Страница 722: ...722 Restarting the router N0008589 3 3...

Страница 723: ...an Internet Proxy at port 6800 where the internet proxy is the Business Communications Manager The web proxy also provides security features similar to the DNS proxy It hides all of the internal brow...

Страница 724: ...urn off the Web Cache service and try again Web Cache is disabled by default To configure the Web Cache settings 1 On the navigation tree click the Services key and click the Web Cache heading The Web...

Страница 725: ...are not blocked when Proxy Blocked Interfaces is set to that interface In this case only the main IP address is blocked Cache Maximum Life Allows you to specify the maximum life in hours on the proxy...

Страница 726: ...726 Important Web Cache considerations N0008589 3 3...

Страница 727: ...nager system to the receiving system and then returned to the transmitting Business Communications Manager system This results in an overhead in the IP layer of 293 bytes second in one direction 2x25x...

Страница 728: ...u have earlier versions of Business Communications Manager version 2 0 to 3 0 1 on your network you must use the QoS Monitor patch to upgrade QoS Monitor on those systems If you do not upgrade QoS Mon...

Страница 729: ...consists of the fields for the name of the remote gateway its IP address the status of the QoS monitoring for the connection and the mean opinion scores for each allowed voice codec type and for each...

Страница 730: ...is Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent G 711 uLaw Recv Displays the current MOS value calculated when using a G...

Страница 731: ...ted when using a G 729 codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent G 729 Recv Dis...

Страница 732: ...2003 WestBranch 10 10 10 5 Enabled Poor 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Mon Sep 08 09 06 05 2003 MainBranch 10 10 10 15 Enabled Poor 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 0...

Страница 733: ...y performing multiple tests When a predetermined number of tests fails Net Link Manager establishes the backup connection The backup connection uses a V 90 modem or one or more ISDN B channels When th...

Страница 734: ...WAN Connections Setting attributes according to the following table Table 212 Net Link Manager attributes Attribute Description Description Shows a description of Net Link Manager Version Shows the ve...

Страница 735: ...itch Over is Disabled Business Communications Manager retries contacting the next hop router if there is no response from the previous attempt If there is no response after several retries Business Co...

Страница 736: ...nk Manager heading The Net Link Manager Summary screen appears 2 Click the Primary WAN Connection tab The Primary WAN Connection screen appears 3 Click the Mode box and click Dialup 4 Press the Tab ke...

Страница 737: ...anslates port numbers NAT is defined by creating a set of rules and then defining the order in which these rules are evaluated Business Communications Manager supports both static and dynamic NAT for...

Страница 738: ...interface Enabling and disabling NAT 1 On the navigation tree click the Services key and click the NAT heading The NAT Summary screen appears 2 Configure the NAT Summary attributes according to the f...

Страница 739: ...he second rule is for outbound IP traffic The third rule is for inbound TCP UDP traffic on port 7000 The IP address for the Public address is the IP address of the interface you configure The system a...

Страница 740: ...e any significance other than identifying an entry Direction Allows you to choose the direction of the rule In or Out Protocol Allows you to choose the protocol for this interface IP TCP UDP or TCP UD...

Страница 741: ...to change the source IP address used for WAN traffic on page 742 Public Range Mask Allows you to specify the mask to use with the Public IP If you want the Rule to apply to a single Public IP address...

Страница 742: ...N1 or LAN2 The source or destination port must match the ports specified in the Public Port Range box These NAT rules are only available on the WAN interface and the ISDN WAN backup interface They are...

Страница 743: ...ed to 10 10 10 4 LAN1 subnet is 10 10 10 0 LAN2 is 10 10 11 0 The WAN address is 48 123 35 41 The rules would be as follows Default Rules Enabled Including IP Phones Rule Order R1 R2 R3 R4 Rule Name R...

Страница 744: ...to 10 10 10 4 LAN1 subnet is 10 10 10 0 LAN2 is 10 10 11 0 The rules would be as follows Default Rules Enabled Including IP Phones Rule Order R1 R2 R3 R4 Rule name R4 Direction In Protocol TCP Privat...

Страница 745: ...ons Manager to send SNMP traps and Call Detail Recording data FTP transfer over the WAN interface to the management PC To get past the firewall the data packets must have the LAN2 interface IP address...

Страница 746: ...5 Public Port Range FTP Rule name R1 Direction Out Protocol TCP UDP Private IP Type Fixed Private IP 192 168 12 90 Private Range Mask 255 255 255 255 Private Port Range SNMP Public IP Type Dynamic Pub...

Страница 747: ...ions Guide Rule name R3 Direction Out Protocol TCP UDP Private IP Type Fixed Private IP 192 168 12 90 Private Range Mask 255 255 255 255 Private Port Range FTP Public IP Type Dynamic Public IP leave b...

Страница 748: ...748 Configuring an Interface with NAT N0008589 3 3...

Страница 749: ...em Business Communications Manager system clock The system clock is used for scheduled tasks and the time stamp on events and alarms The NTP client synchronizes the system clock with the NTP server ti...

Страница 750: ...pancy is between the Business Communications Manager and the NTP Server Exit After Setting Time Once Select whether the NTP Client exits after a time adjustment Choose Enabled if you want the NTP Clie...

Страница 751: ...ist of until the VoiceTimeSynch service appears 3 Click the VoiceTimeSynch service 4 On the Configuration menu click Modify Services The Services List dialog box appears 5 Configure the settings accor...

Страница 752: ...e by manually updating the time To manually update the time 1 On the navigation tree click the Services key and click the NTP Client Settings heading The NTP Client Settings screen appears 2 On the To...

Страница 753: ...ttently or a dedicated point to point link is considered too expensive Also with the advent of business to business solutions VPNs can be deployed to provide secure connections between corporations PP...

Страница 754: ...and the Shasta 5000 The following sections describe configuring the tunnel portion of Business Communications Manager using PPTP or IPSec PPTP PPTP is a tunneling protocol supported by Nortel Network...

Страница 755: ...T settings refer to Configuring NAT Network Address Translation on page 737 QoS You cannot set QoS rules on traffic that goes through the PPTP tunnel You can set QoS rules for the end points of the PP...

Страница 756: ...e DNS Servers in the branch offices to run in cache mode only Allow a larger time out value on the branch DNS servers to accommodate for on demand setup of PPTP tunnels to the primary office Configure...

Страница 757: ...mit Business Communications Manager tears down the PPTP tunnel You can enter a value from 1 to 65000 seconds The default value is 60 seconds Max Retransmissions Allows you to specify the maximum numbe...

Страница 758: ...nfirm the deletion Adding a PPTP tunnel You can create a PPTP tunnel from a Business Communications Manager system to another Business Communications Manager system or from a Business Communications M...

Страница 759: ...tes Attribute Description Tunnel Name Allows you to specify the name that is used to identify this tunnel This name is the User ID for the remote end of the tunnel For information about the User ID re...

Страница 760: ...ble or Enable Connection Status Displays the current connection status of the PPTP tunnel The status can be Connected or Disconnected You can change the status of the PPTP tunnel by selecting Connect...

Страница 761: ...se destinations reaches this Business Communications Manager Business Communications Manager brings up this tunnel An On Demand tunnel is torn down when an administrator manually changes its status to...

Страница 762: ...ue is used as the CHAP secret and the actual password is not passed over the link Not sending the actual password provides extra security This value must match the Incoming Password value specified fo...

Страница 763: ...pts to use the tunnel with the next lowest preference level Business Communications Manager continues to attempt to establish a tunnel until a connection succeeds or all of the tunnels to the destinat...

Страница 764: ...click the PPTP heading and click Delete A message prompts you to confirm the deletion 5 Click the Yes button to confirm the deletion Note Before you delete a PPTP tunnel delete any destination networ...

Страница 765: ...on page 774 Creating a tunnel between two Business Communications Managers on page 781 Creating a tunnel between a Business Communications Manager and a Contivity Extranet Switch v02_61 on page 782 I...

Страница 766: ...P Triple DES SHA1 Yes Yes No ESP Triple DES MD5 Yes Yes No ESP 56 bit DES SHA1 Yes Yes No ESP 56 bit DES MD5 Yes Yes No ESP 40 bit DES SHA1 Yes Yes No ESP 40 bit DES MD5 Yes Yes No AH HMAC SHA1 No No...

Страница 767: ...es a 56 bit key with 8 bits of parity over a 64 bit block The 56 bits of the key are transformed and combined with a 64 bit message through a complex process of 16 steps 40 bit DES 40 bit DES is an en...

Страница 768: ...onsidered It is much easier to overload the Business Communications Manager if IPSec is being used over a fast LAN interface rather than a slower WAN interface This is due to the faster speed of the d...

Страница 769: ...IPSec and PPTP The Remote Accessible Networks of an IPSec tunnel cannot be the same as a Destination Network on a PPTP tunnel The Remote Endpoint of an IPSec tunnel s Remote Endpoint cannot be the sa...

Страница 770: ...eleted You can also create firewall rules for Remote User tunnels The rule creation process is the same as for Branch Office tunnels except that the user must select which interface they want to creat...

Страница 771: ...230 Firewall filter for the Password server Protocol TCP Source IP IP address of the client tunnel this may be the IP address pool range or the fixed IP address assigned to the tunnel Source Mask 255...

Страница 772: ...l need the following rules IR1 Protocol UDP Source IP 207 44 126 81 Source Mask 255 255 255 255 Source Port 500 Destination IP 10 200 40 12 Destination Mask 255 255 255 255 Destination Port 500 IR2 Pr...

Страница 773: ...e the IPSec global settings 1 On the navigation tree click the Services key and click the VPN key 2 Click the IPSec heading The Global Settings screen appears IR5 Protocol ICMP Source IP 207 44 126 81...

Страница 774: ...ions Manager system a Contivity Extranet Switch or a Shasta 5000 switch 1 On the navigation tree click the Services key and click the VPN key 2 Click the IPSec key and click the Branch Office Accounts...

Страница 775: ...you must set PFS Enabled to Yes You can choose Yes or No The default setting is Yes Note Set PFS to No for connections to the Shasta 5000 Idle Timeout Allows you to specify the amount of time the tun...

Страница 776: ...Note Different tunnels cannot have the same Remote Endpoint This includes PPTP tunnels Send All Traffic Through IPSec Tunnel Select Yes if you want all data traffic to be sent through this IPSec tunn...

Страница 777: ...emote Accessible Networks tab The Remote Accessible Networks screen appears 5 On the Configuration menu click Add Remote Accessible Network Table 235 IPSec Local Accessible Network parameters Attribut...

Страница 778: ...ber identifying the Remote Accessible Network For example R2 is a valid name If you specify an existing Network number you receive an error message If you use non sequential numbers the system automat...

Страница 779: ...to modify The Tunnel Parameters screen appears 4 Click the Local Accessible Networks tab The Local Accessible Networks screen appears 5 Click the Local Accessible Network you want to modify 6 On the C...

Страница 780: ...creen appears 4 Click the Local Accessible Networks tab The Local Accessible Networks screen appears 5 Click the Local Accessible Network you want to delete 6 On the Configuration menu click Delete Lo...

Страница 781: ...Configuring the first Business Communications Manager 1 Set the Local Endpoint to 10 10 11 1 2 Set the Remote Endpoint to 10 10 11 2 3 Set the Preshared Key to 123 4 Set the Key Type to Text 5 Set th...

Страница 782: ...55 0 Configuring the Contivity Extranet Switch 1 Go to Profiles Network and create a Network with the IP address 14 14 14 0 with mask 255 255 255 0 You will use this for the Local Accessible Networks...

Страница 783: ...mask 255 255 255 0 7 Under Net Link Manager set the next hop to 47 82 30 1 Configuring the Contivity Extranet Switch The gateway for the Public LAN interface is 47 81 20 1 1 Go to Profiles Network an...

Страница 784: ...software is a Windows application available for the latest releases of Windows 95 Windows 98 Windows NT Workstation Windows NT Server Windows 2000 and Windows XP This client software comes with compl...

Страница 785: ...will NOT be able to access PC2 as ALL traffic will be sent down the IPSec tunnel However if the Remote User Account has Split Tunneling enabled with split tunnel network IP addresses of 10 2 3 0 255 2...

Страница 786: ...s Communications Manager system Assigning an IP Address to a Remote User Account The Remote User account requires that an IP address is assigned to the Remote User when they log into the Business Comm...

Страница 787: ...anager does not have control of this address The inner IP address is the one that eventually appears on the private network when the outer layers of the packet are removed Therefore this address must...

Страница 788: ...delete 4 On the Configuration menu click Delete IP Address Pool Or right click the Remote Address Pool List you want to modify and click Delete IP Address Pool A message prompts you to confirm the del...

Страница 789: ...u choose must conform to the password policy used for your Business Communications Manager system For more information about the password policy refer to Setting password policy on page 134 Confirm Pa...

Страница 790: ...iated You should limit the lifetime of a single key used to encrypt data or else you will compromise the effectiveness of a single session key Use the Rekey Timeout setting to control how often new se...

Страница 791: ...DNS WINS Settings tab The DNS WINS Settings screen appears 5 Configure the DNS WINS Settings according to the following table 6 Press the TAB button to save your changes Table 240 DNS WINS Settings A...

Страница 792: ...to modify 6 On the Configuration menu click Modify Split Tunnel Network The Split Tunnel Network screen appears 7 Change the required Split Tunnel Network settings For information about the settings...

Страница 793: ...he Remote User Account you want to delete and click Delete A message prompts you to confirm the deletion 5 Click the Yes button Creating Banner Text for a remote user Banner Text is the text that appe...

Страница 794: ...794 IPSec N0008589 3 3...

Страница 795: ...his section provides information about working with DiffServe including DiffServ IP Quality of Service QoS architecture on page 796 DiffServ components on page 797 IP service classes on page 798 Packe...

Страница 796: ...oS byte Business Communications Manager is a DiffServ node that can support DiffServ functions and behavior DiffServ architecture defines a DiffServ capable domain as a contiguous set of DiffServ comp...

Страница 797: ...range of queue service and or queue management disciplines on a network node output interface queue for example weighted fair queueing or drop preference queue management DiffServ does not require a p...

Страница 798: ...ent Critical Network Control Critical Critical network control traffic Highest priority over all other traffic Guaranteed minimum bandwidth Standard Network Control Network Standard network control tr...

Страница 799: ...in which the filter resides and on the order of the filter in the group Filters in the higher precedence groups are evaluated before filters in the lower precedence groups A classifier is associated...

Страница 800: ...ser defined characteristics are matched A policy action is the effect a policy has on network traffic that matches the traffic profile of the policy You can assign only one action to a policy You set...

Страница 801: ...ettings that affect all of the QoS Policies on your system To configure the QoS Summary parameters 1 On the navigation tree click the Services key and click the Policy Management key 2 Click the QoS h...

Страница 802: ...reate an interface group configuration 1 On the navigation tree click the Services key and click the Policy Management key 2 Click the QoS key and click the Devices heading The Interface Group Table s...

Страница 803: ...ialog box opens 5 Change the Role Combination 6 Click the Save button Deleting an interface group configuration To delete an Interface group configuration 1 On the navigation tree click the Services k...

Страница 804: ...s the destination subnet mask A subnet mask includes or excludes certain values Subnetworks or subnets extend the IP addressing scheme allowing you to further divide a network into multiple segments I...

Страница 805: ...estination port to match the filter Enter a destination port only if you choose a TCP or a UDP protocol If you do not want to include the source port in your filter choose IGNORE To include a destinat...

Страница 806: ...the IP filters are applied The maximum number of IP Filter Group entries you can add to a QoS Policy is 31 To create an IP filter group table entry 1 On the navigation tree click the Services key and...

Страница 807: ...Rules heading 3 Click the IP Filter Group Table tab 4 Click the IP Filter Group you want to delete 5 On the Configuration menu click Delete IP Filter Group Entry A confirmation dialog box opens 6 Clic...

Страница 808: ...Modify the Action parameters 6 Click the Save button Deleting an Action entry To delete an Action 1 On the navigation tree click the Services key and the Policy Management key 2 Click the QoS key and...

Страница 809: ...les heading before you can choose it from this box Filter Type Shows the type of filter group that is associated with this policy This is a read only attribute Interface Group Select the Interface gro...

Страница 810: ...y 5 On the Configuration menu click Modify Entry The Policy screen appears 6 Change the Policy attributes 7 Click the Save button Deleting a policy To delete a policy 1 On the navigation tree click th...

Страница 811: ...814 Viewing COPS statistics and capabilities You can view a list of the capabilities of the COPS client and view the COPS objects provided by all of COPS server connections To view COPS capabilities...

Страница 812: ...alue of 0 zero indicates that the client should not send any unsolicited accounting reports In Packets The total number of COPS packets that the client has received from this COPS server marked for th...

Страница 813: ...new connections Bad Ctype The total number of COPS packets that the client received from COPS servers marked for the selected client type containing a COPS protocol object C Type not defined for the...

Страница 814: ...on heading The COPS Client Server screen appears 3 Click the COPS Client Server entry you want to modify 4 On the Configuration menu click Modify Cops Client Config Entry The COPS Client Server screen...

Страница 815: ...the Configuration heading The COPS Client Server screen appears 3 Click the COPS Client Server Retry Data tab The COPS Client Server Retry Data screen appears 4 Configure the COPS Client Server Retry...

Страница 816: ...Policy Server Control The default value is Disabled Note If you enable Dynamic Management local policy control is disabled Policy Agent State Shows the current status of the policy Agent The possible...

Страница 817: ...owing table 12 Press the Tab key to save your settings Table 256 Policy Class Support Attribute Description Policy Name Shows the name of the policy Current Instances Shows the current class entries M...

Страница 818: ...818 Configuring the Policy Agent characteristics N0008589 3 3...

Страница 819: ...uring IP Firewall Filters for an interface on page 821 Accessing Unified Manager through the Firewall on page 829 Packet filtering A packet filter is a firewall facility that inspects incoming and out...

Страница 820: ...tries to block valid users from accessing a resource or a server Stateful filtering supports TCP UDP IP and ICMP Stateful filtering supports the following applications H 323 FTP HTTP POP3 Telnet SMTP...

Страница 821: ...an Output Filter for a Firewall Filter Interface on page 827 Configuring the order of the Output Filters for an interface on page 828 The following procedures describe how to configure a single inter...

Страница 822: ...ou turn on the Default Rules you cannot access Unified Manager on this interface Note You must still specify an H 323 rule to allow IP call voice traffic This setting only allows the IP telephone to c...

Страница 823: ...The default is IP Source IP Type Allows you to specify if the Source IP is Fixed or Dynamic Use Dynamic when the IP is assigned by an outside source For example your Internet Service Provider ISP ass...

Страница 824: ...on standard FTP ports Select No if the Destination Port Range does not contain non standard FTP ports If your FTP server behind the Business Communications Manager listens on a non standard port you m...

Страница 825: ...sage appears that asks you to confirm the deletion 4 Click the Yes button Note When you set filters make sure you allow the flow of packets going to the RPC port port 135 TCP or UDP DCOM ports and the...

Страница 826: ...ample 1 Rule 1 is configured to Pass TCP protocol 25 from any IP address to 10 10 10 20 Rule 2 is configured to Block any TCP protocol from any IP address to any IP address If Rule 2 is placed before...

Страница 827: ...r a Firewall Filter Interface on page 823 4 Click the Save button Modifying an Output Filter for a Firewall Filter Interface 1 Click the Output Filter Rules Setting tab The Output Filter Rules Setting...

Страница 828: ...e 1 Rule 1 is configured to Pass TCP protocol 25 from any IP address to 10 10 10 20 Rule 2 is configured to Block any TCP protocol from any IP address to any IP address If Rule 2 is placed before Rule...

Страница 829: ...nge Mask Appropriate mask or blank if IP Type is Dynamic Destination Port Range RPC Port 135 Table 261 Input Rule Configuration for Unified Manager DCOM Type of filter Input Filter Protocol TCP Source...

Страница 830: ...tion Range Mask Appropriate mask or blank if IP Type is Dynamic Destination Port Range 443 Note The order of these three rules does not matter as long as these rules come before more general rules Tab...

Страница 831: ...dialup interface link For example if a Business Communications Manager is configured with two LANs and one ISDN dialout interface then these Firewall rules should be placed on both of the LANs Table 2...

Страница 832: ...832 Firewall rules for Business Communications Manager with Dialup interfaces N0008589 3 3...

Страница 833: ...ettings BRI and PRI line types on page 845 CallPilot regions on page 847 Region based system settings The tables in this section provide information about different settings that affected by the regio...

Страница 834: ...Brazil CALA Global PRC Australia Brazil CALA Global PRC South American and Central American countries are assigned to regions in the following way Caribbean includes Antigua Bahamas Barbados Bermuda C...

Страница 835: ...lish Switzerland German Euro French Italian NA English Table 266 South Central America language breakout Language Spanish English French Portuguese Country Dominican Republic Jamaica Puerto Rico Argen...

Страница 836: ...he Business Communications Manager and the regions that can use each type Table 267 Companding law Companding Law mu law A law Caribbean Hong Kong North American Taiwan Australia Brazil CALA Denmark F...

Страница 837: ...les that can be used within the related area Table 269 Module availability by profile Region DSM ASM ASM CTM 4X16 GATM BRI DTM DECT Australia 9 9 9 9 9 Brazil 9 9 9 9 Caribbean 9 9 9 9 9 CALA 9 9 9 9...

Страница 838: ...regions and the Trunk Modules you can connect to the FEM Table 270 Trunk availability by region Region BRI S T 2 4 BRI U2 4 Analog DID Analog E M Analog CLID Country specific analog trunk card Austral...

Страница 839: ...bean North American NI 2 NI 2 NI 2 4ESS DMS100 DMS250 MCDN Loop E M DID Ground Fixed trunk types Hong Kong Taiwan ITU T ITU T ITU T Loop E M DID Ground Fixed trunk types Denmark France Germany Global...

Страница 840: ...LI Number display Centralized voice mail Centralized voice mail Call Charge Indication CCI Camp on Call Offer Call Charge Rate Indication CCRD ISDN Call Connection Limit Loop avoidance Network Call Tr...

Страница 841: ...he Global region except for the default to local languages and local tones and cadences The Region for the Caribbean is the same as the North American region except that it supports the 7000 digital p...

Страница 842: ...t 12 00 end 13 00 start 12 00 end 13 00 Service 4 start 00 00 end 00 00 start 00 00 end 00 00 start 00 00 end 00 00 Service 5 start 00 00 end 00 00 start 00 00 end 00 00 start 00 00 end 00 00 Service...

Страница 843: ...file ID market dependent defined in application but controlled by market profile ID ONN Blocking VSC for analog tone n a n a 141 VSC for analog pulse n a n a 141 VSC for BRI n a n a 141 VSC for PRI n...

Страница 844: ...s by profile Profile Restriction filter Restriction override Restriction override Restriction override Restriction override Restriction override Restriction override UK 1 0 0600 1 010 5 010 1 00 6 Nor...

Страница 845: ...the local service provider does not support disconnect supervision for digital loop start trunks Ground start trunks work with T1 only By configuring lines as ground start the system will be able to...

Страница 846: ...g all the nodes and worrying about a lot of downtime Most functionality over DPNSS lines is transparent once the DPNSS is programmed into the system DPNSS allows a local node acting as a terminating n...

Страница 847: ...ng VM Group list lead digit 9 Country log header Access version s VM version SC maximum lines 10_20 334 TA Admin Name Voice Mail AMIS enabled Bilingualism enabled digital network access enabled Fax fe...

Страница 848: ...mber length National Number Length Maximum CLID display 88 False True 7 8 11 8 9 10 11 7 8 9 16 Australia 9 9 9 9 9 CALA 9 9 9 9 9 Caribbean 9 9 9 9 9 Denmark 9 9 9 9 9 Europe 9 9 9 9 9 France 9 9 9 9...

Страница 849: ...documentation for the handsets for the specific product to find out how to use the codes on each type of telephone The Business Communications Manager Telephone Features User Guide provides details ab...

Страница 850: ...ode 82 64 Line Pool Call Log options 84 65 Messages View Directed Pickup 76 66 Voice Call Display Voice Mail DN skillset or IVR DN 985 67 Saved Number Redial Do not Disturb 85 68 Class of Service Do n...

Страница 851: ...call 989 805 Test telephone display Ring Again 2 806 Static Time Ring Again Cancel 2 806 Static Time Cancel Ring Type 6 807 Ringing Signal Call Ring Volume 80 808 Long tones Ringing Signal Call 807 8...

Страница 852: ...ce on 871 980 Express Messaging Turning Routing service off 873 981 Voice Mail login Turning Routing service on2 873 982 Voice Mail Operator settings View active services 870 984 Call Forward to Voice...

Страница 853: ...sage to another set within the network 1 Cancel Send Message Cancel a message you sent to another set within the network 2 Ring again Sets Ring again feature 3 Conference Transfer Initiates call betwe...

Страница 854: ...M supervisor 75 Group Pickup Allows the user to answer a call made to another set within the Pickup group 76 Directed Pickup Allows the user to answer any telephone that rings within the system 77 Cal...

Страница 855: ...hange the ringing service schedule 872 Restriction Service Allows the user to change the restriction service schedule 873 Routing Service Allows the user to change the routing service schedule 88 Voic...

Страница 856: ...x greeting or leaving a message 988 Voice mail direct 989 Record call 900 IP Services List IP telephones only Allows the user to access a feature menu This is the same menu that is accessed by pressin...

Страница 857: ...ramming on page 870 Welcome to ISDN Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving voice data images text and other informatio...

Страница 858: ...m call Types of ISDN service Two types of ISDN services lines are available Basic Rate Interface BRI and Primary Rate Interface PRI Each line is made up of separate channels known as B and D channels...

Страница 859: ...r has one or two of these connections for each BRI link and one for each PRI link Without Layer 2 call processing is not possible and there is no dial tone Layer 3 Also a logical connection between th...

Страница 860: ...I services and features These are the services and features provided over PRI lines Call by call service selection NI 2 protocol Emergency 911 dialing internal extension number transmission access to...

Страница 861: ...ut ordering ISDN service in North America see Ordering ISDN PRI on page 868 and Ordering ISDN BRI on page 868 The terminal equipment TE connected to the Business Communications Manager system can use...

Страница 862: ...be routed based on various schedules The service types that may be available depending on your service provider are described below Public Public service calls connect your Business Communications Ma...

Страница 863: ...ant console The actual digit string 911 is not hard coded into the system More than one emergency number can be supported If transmission of internal extension numbers is not required or desired then...

Страница 864: ...ther switch using a PRI link If the other switch is loop timed to your Business Communications Manager system your DTM PRI can be designated as a timing master If your Business Communications Manager...

Страница 865: ...ference Point The T reference point connections provide a point to point digital connection between the ISDN network and Business Communications Manager Refer to the figure below A T loop provides lin...

Страница 866: ...module and FEM The Business Communications Manager derives timing from the network using T reference points loops Terminal equipment on S reference points loops derive timing from the Business Communi...

Страница 867: ...vices Business Communications Manager BRI is compliant with National ISDN 1 and PRI is compliant with National ISDN 2 Business Communications Manager does not support EKTS Electronic Key Telephone Sys...

Страница 868: ...ring ISDN PRI Service Outside of Canada and the United States Outside of Canada and the United States order Euro ISDN PRI and or BRI service from your service provider Set the Business Communications...

Страница 869: ...to point network connections T loop Check with your service provider for more information about Multi Line Hunt Any of the ISDN packages will allow you to use sub addressing but your ISDN TE must be...

Страница 870: ...omplete module installation instructions and safety precautions see the Business Communications Manager Installation and Maintenance Guides 1 Collect the information supplied by your service provider...

Страница 871: ...ons on page 289 5 Configure the loop type settings a If the module uses a T loop enter the following configuration information for North America only as supplied by your service provider the SPID assi...

Страница 872: ...ur BRI lines are ready to be programmed in the same way as analog lines You can for example place them in pools and assign them to Business Communications Manager telephones and ISDN terminal equipmen...

Страница 873: ...ontain a CDN of 763 1234 the CDN will be truncated to the 4 digits 1234 1234 matches the DISA DN the call will be answered with DISA Method 2 North America only Use incoming Call by Call CbC Service r...

Страница 874: ...programmed with eight ISDN DNs but you cannot exceed a total of 58 ISDN DNs for the Business Communications Manager system S or LT Loop DN Once you have assigned ISDN DNs to a loop designate one of t...

Страница 875: ...ta packets To support the D packet service your ISDN network and financial institution must be equipped with a D packet handler To convert the protocol used by the transaction equipment to the X 25 pr...

Страница 876: ...876 ISDN Programming N0008589 3 3...

Страница 877: ...unit connects one analog device to the Business Communications Manager system through a port on a Digital Station Module DSM Refer to the following table to review feature availability based on the a...

Страница 878: ...headings General Capabilities continued ATA settings Name Paging ATA answer timer o Control set D Dial ATA tones Call log passwords o Priority call ATA use Line Access Auto hold Msg indicate Prime li...

Страница 879: ...DNs 3 Click on the DN record DN XXXX for an analog device 4 Click on the General heading Figure 223 General screen example 5 Use the table below to assign a name to the analog device Table 285 General...

Страница 880: ...e at a time on a fax machine You can assign any number of line pools to an analog device If all lines in the pool are taken the user receives a busy signal To assign lines 1 Click on the key beside th...

Страница 881: ...ped to receive CLID Choose N to disable the analog telephone from receiving call display information Use this setting if the telephone does not have a display or if you do not want to provide call inf...

Страница 882: ...compatibility These fields are shown with a red asterisk in Figure 227 on page 883 Table 287 Prime line field Attribute Values Description Prime line None Pool A to O I C intercom Line line number Se...

Страница 883: ...this value to N for analog devices Pickup group None 1 to 9 This setting is for analog telephones Assigns an analog telephone to a pickup group This is a group where all telephones ring until one is a...

Страница 884: ...a designated direct dial telephone for the analog telephone This allows the analog telephone user to dial a single digit access code when calling the direct dial telephone If the analog telephone is s...

Страница 885: ...dit card verifiers and fax machines Enter pause F78 for the external number The pause feature inserts a 1 5 second delay before the data device starts dialing Enter the line you want the call to use U...

Страница 886: ...for analog devices connected to an ASM 8 module ATA Dvc Modem Telephon Default Modem Analog devices can have connectivity issues over BRI PRI lines To alleviate this you can specify the type of device...

Страница 887: ...ut indicators This telephone has a separate Mute button It also has a headset button that allows the user to switch from handset to headset without unplugging the headset 7316E digital phone This tele...

Страница 888: ...cts a fault ANSI American National Standards Institute This is the ISDN protocol define by the institute for telecommunications standards within North America See also ETSI answer DNs This telephone b...

Страница 889: ...res Internal autodial buttons with indicators display a solid indicator when that telephone is busy In BCM 3 5 and newer software Answer DNs can act as auto dial buttons for internal telephones Auto D...

Страница 890: ...which rings when a line or a telephone rings You can program an auxiliary ringer to ring when the system is in a selected schedule Enable the auxiliary ringer under Capabilities Services Telephony Ser...

Страница 891: ...dundant power supply fans and a mirrored RAID disk system The BCM200 supports two media bay modules and is a stand alone unit These hardware platforms were introduced in conjunction with Business Comm...

Страница 892: ...ents byte The amount of space required to store a single character One byte is equal to eight bits C callback Modem security If this feature is enabled a user dialing into the Unified Manager can be c...

Страница 893: ...your telephone Analog telephone note To call forward to telephones outside your system you must enter LINK 2 after you dial the external number call information This feature allows you to display info...

Страница 894: ...lephony Services General Settings call pickup directed This feature allows you to answer a call ringing at any telephone by entering the internal number of that telephone FEATURE 76 DN call pickup gro...

Страница 895: ...or to the dial out string for the route CDP The Coordinated Dialing Plan CDP is used on networked sites each site is viewed as an independent node in that each site has a range of extension numbers i...

Страница 896: ...ith a value it calculates based on the identifier The first peer then matches the response with its own calculation If the values match the link is established CHAP is a more secure procedure for conn...

Страница 897: ...password The Class of Service password COS defines the set of features and lines available to the user for a call into the Business Communications Manager system The COS password determines which rest...

Страница 898: ...gned number with up to 12 digits that the user dials before the outgoing call string The system reads and translates the code into routing and dial out information This code must not conflict with any...

Страница 899: ...is a method of implementing QoS service for IP networks DiffServ is intended to improve network performance Instead of applying faster more advanced technology networks are managed by appropriate netw...

Страница 900: ...module BCM 3 6 and newer software to provide disconnect supervision on a per device basis disk drive A mass storage device that searches reads and writes data on a disk display A one or two line scre...

Страница 901: ...ty including defining the features the user can access the features the telephone supports and the lines that can be used by the telephone to send and receive calls See also DN DNS The domain name sys...

Страница 902: ...same physical module DPNSS Digital Private Network Signaling System DPNSS is a networking protocol that provides access to Business Communications Manager features over multiple combined networks Corp...

Страница 903: ...t Group DNs as autodial keys Emergency 911 dialing The ability to access a public emergency response system by dialing 911 State and local requirements for support of Emergency 911 Dialing service by...

Страница 904: ...ected to an Analog Terminal Adapter ATA2 external paging Use this feature to make voice announcements over an externally installed loudspeaker connected to the Business Communications Manager base uni...

Страница 905: ...tocol FTP allows a user on one host to access and transfer files to and from another host over a network On the Internet FTP refers to a tool for accessing linked files full autohold on idle line When...

Страница 906: ...tandard for using IP to send voice and video within intranets and on the public Internet handsfree A feature you can use to make calls through your telephone without lifting the telephone receiver Act...

Страница 907: ...level Data Link Control See HDLC HLC The Home Location Code HLC also known as a Location code LOC is used as part of a UDP dialing plan to identify each node on a private network Hold button Use this...

Страница 908: ...one receiver or press the handsfree button A Hotline number can be an internal or external number Assign Hotline under Capabilities Hotline Services Telephony Services System DNs HTTP proxy See web pr...

Страница 909: ...ons under DN XXX Line Access Services Telephony Services System DNs intercom keys See intercom button internal channel These are the media processing channels that support voice and data processing fr...

Страница 910: ...hout any relation to any other unit of data In the Open Systems Interconnection OSI communication model IP is in layer 3 the Networking Layer IP address The Internet Protocol address is a unique ident...

Страница 911: ...ions of ISDN BRI and PRI ISDN call connection limitation See ICCL IVR Interactive Voice Response is an automated telephony application that prompts callers with a combination of recorded menus and pro...

Страница 912: ...gramming line appearances including multiples of the same target line and hunt group appearances eKIM The KIM is supported only on BCM 3 5 and newer software The 7316E KIM combination is called a Cent...

Страница 913: ...routes which are then assigned a destination code line redirection This feature allows you to redirect all calls from an incoming line usually to a destination outside the system After you redirect a...

Страница 914: ...n or your service technician will direct you when you need to use these tools MCDN Although defined as a Meridian Customer Defined Network this network protocol provides Meridian system attendant feat...

Страница 915: ...to as the Central Processing Unit CPU modem A communications device that allows computers to exchange data over telephone lines A modem uses electronic processes called modulation and demodulation Th...

Страница 916: ...e also ANSI navigation key This is the small icon beside many of the headers in the Unified Manager navigation tree Clicking on the icon reveals any subheadings beneath the main heading navigation tre...

Страница 917: ...etwork Personal computers and workstations on local area networks LANs typically contain a network interface card specifically designed for the LAN transmission technology such as Ethernet or Token Ri...

Страница 918: ...sion Control Protocol TCP layer of TCP IP divides the file into pieces of an efficient size for routing Each of these packets is separately numbered and includes the Internet address of the destinatio...

Страница 919: ...wledgement terminates the connection or offers the requestor another chance Passwords are sent without security and the originator can make repeated attempts to gain access For these reasons a server...

Страница 920: ...s you to assign an Answer key from the non existent telephone to an existing telephone This might be used in the case where a customer number has been changed but the number still gets used Rather tha...

Страница 921: ...ect a line PRI Primary Interface PRI ISDN lines use 23 B channels North America and a D channel 23B D E1 PRI provides 30 B channels and a D channel 30B D prime line The line the system selects for you...

Страница 922: ...XX Trunk Line data Line Type Services Telephony Services Lines programming Setting the way the Business Communications Manager system works Programming includes system wide settings and separate telep...

Страница 923: ...QSIG is an ETSI International standard signaling for multi vendor peer to peer communications between PBXs and or central offices Quality of Service See QoS R RAM Random Access Memory Computer memory...

Страница 924: ...emote access The ability to dial into a Business Communications Manager system from outside the system and use selected features The Class of Service determines which lines features and dialing capabi...

Страница 925: ...the general restrictions Configure filters under Restriction filters Services Telephony Services restrictions Restrictions are numbers you cannot dial when that dialing filter is in effect You can us...

Страница 926: ...outer in the network uses the routing table information to determine the next host to route a packet to for a specified destination RIP is considered an effective solution for small homogeneous networ...

Страница 927: ...ommunications Manager or to a CAP configuration Legacy 7324 CAP module CAP configurations require a SAPS for all modules 7316E KIM CAP configurations only require a SAPS if more than four KIMs are con...

Страница 928: ...ock allows any change or any feature Assign the Set lock under DNXX Restrictions Set Restrictions Services Telephony Services System DNs set relocation This feature maintains the personal and system p...

Страница 929: ...ID Most telephone companies in North America use the Generic SPID Format which is a 14 digit number The first 10 digits identify the telephone number called the Directory Number DN The remaining four...

Страница 930: ...SM 16 connects a maximum of 16 digital telephone telephones to the system The 32 port digital station media bay module DSM32 connects a maximum of 32 digital telephone sets to the system The Analog St...

Страница 931: ...es When you configure an external number into a system speed dial including a name the system will display the name defined in the system speed dial list if an incoming call number matches a specified...

Страница 932: ...etween the two TAPI The Telephony Application Program Interface TAPI is a standard program interface that lets you and your computer communicate over telephones or video phones to people or phone conn...

Страница 933: ...ing A token ring is a network topology and data signaling scheme where a special data packet called a token is passed from one station to another along an electrical ring A transmitting station takes...

Страница 934: ...vice Schedules schedule name Services Telephony Services Scheduled Services trunk anti tromboning See TAT trunk media bay modules A computer module which provides access to telecommunications trunks T...

Страница 935: ...P however UDP does not provide the service of dividing a message into packets datagrams and reassembling it at the other end Specifically UDP doesn t provide sequencing of the packets that the data ar...

Страница 936: ...T1 line is a digital line that allows some of the 24 lines to be used for standard telephony traffic and some of the lines to be used as a WAN connection When you use a the UTWAN feature a single DTM...

Страница 937: ...l RTP to help ensure that packets get delivered in a timely way The Business Communications Manager provides VoIP trunks that access a gateway on the system The gateway receives packetized voice trans...

Страница 938: ...atch file transfer traffic gets equal priority with other high bandwidth use traffic Wide Area Network See WAN wild card In the Unified Manager dialing rules the character A is used to represent any d...

Страница 939: ...an eCAP 445 eKIM 901 handsfree 230 7406 overview 234 78 1 5 second pause 332 804 wait for dial tone code 332 808 long tones 332 911 dialing 901 emergency dialing 222 enhanced configuration 360 A abso...

Страница 940: ...s 905 AdminUserGroup 122 advice of charge end of call AOCE ETSI QSIG networking 547 agent busy ready 908 847 853 agent login log out ACD 904 853 agent login log out 904 847 AH encryption protocol 765...

Страница 941: ...s Answer DNs 220 basic enhanced extended 465 467 Call Center warning 465 Answer mode 251 253 258 263 264 269 Answer timer 144 answer type answer DNs 413 Answer with DISA trunk mode 250 268 answering c...

Страница 942: ...ed ID 454 auto dial description 887 Auto DN overview 206 auto DN definition 887 auto dumping call log 231 auto hold full 903 per telephone 887 Auto Hold 73 847 auto hold for incoming page 418 auto hol...

Страница 943: ...base station description 889 basic filter 595 basic packet filters see also stateless 817 basic rate interface see also BRI 890 baud rate 889 BayStack data module 190 module programming 190 B channel...

Страница 944: ...nging system domain 112 changing system time 111 creating IPSec tunnel 779 780 dial up support 687 frame relay 716 hardware overview 100 identifying software version 110 IP Routing global protocols 70...

Страница 945: ...ched digital 349 Tie lines 349 Translation mode 151 Call Center active DNs 371 agent busy ready 908 847 agent login log out 904 847 Answer DN warning 465 DN length change 294 DSP resources 615 MSC cus...

Страница 946: ...val code 891 SWCA buttons 929 Call permission 595 Call Pickup Directed Pickup 219 Group Pickup 220 call pickup directed Feature 76 892 Call Queuing at telephone 801 852 call queuing Feature 801 892 Ca...

Страница 947: ...447 programming 444 SAPS 925 stations per system 445 using 218 CAP station 444 CAP KIM assignment 893 901 CAP KIM button programming internal autodial 448 capabilities Add Users wizard 387 auto hold...

Страница 948: ...Match length 466 Maximum CLI per line 466 maximum system speed dials 466 network name display 461 OLI and line pools 405 outgoing name and number blocking 484 overview 213 Clid match 461 Clid Match Le...

Страница 949: ...view 671 performance graphs and tables 686 PPP parameters 681 sync parameters 678 configuring service settings DHCP LAN 661 DHCP Remote Scope 653 DHCP LAN 644 652 DHCP overview 639 DNS overview 705 Ne...

Страница 950: ...bus type 164 DDI Mux module 161 896 encryption methods 764 exporting DHCP 662 fixed channel DDI Mux 165 importing DHCP 663 network wizard 636 Policy DiffServ 793 reconciling DHCP 663 data channel 895...

Страница 951: ...rs 820 NAT 737 default settings 896 defaults buttons 7316E 434 delay Camp timeout 478 dial signaling programming 255 258 270 host delay timer 478 link timer 478 Park timeout 478 ring transfer 464 Tran...

Страница 952: ...342 long distance access code routing 344 MCDN network 541 numbering overview 208 numbering plan overview 206 overflow routing 347 schedules 341 wild card character 339 wild cards 340 341 destination...

Страница 953: ...r codes 893 dial tone stuttered 308 system 308 wait 804 850 wait for F804 332 dialback 121 127 dialiing pre dial 919 dial in setting up callback 127 dial in access 122 dialing automatic dial 222 enblo...

Страница 954: ...es 796 overview 793 packet classifiers 797 packet schedulers 795 QoS architecture 794 QoS implementation 897 QoS overview 799 QoS summary parameters 799 queue managers 795 traffic conditioners 795 Dif...

Страница 955: ...302 disconnect time ISDN link parameters 695 PPPoE link parameters 702 disk drive 898 display voice mail DN 985 854 display buttons 898 display network name 859 Display Voice Mail DN 985 848 dispositi...

Страница 956: ...rt DN 370 Companion 372 CTE media DNs reg d 374 DECT 377 DECT DNs wizard 370 DECT feature non support 416 dialing restrictions 450 disable enable module port 160 display voice mail DN 985 854 DN mappi...

Страница 957: ...557 protocol 508 remote access 303 remote paging 303 three party service 551 use auxiliary ringer 269 DPNSS 1 call diversion 551 features 549 550 PBX link 549 terminating node 549 three party service...

Страница 958: ...CALA 832 Euro 832 Global 832 parameters programming 150 Quick Start Wizard 106 E911 configuration 360 eCAP eKIM 901 ECAP restore issue 411 echo timeout PPTP summary 755 edge devices DiffServ 794 edge...

Страница 959: ...SIG 921 ETSI Euro PRI protocol 335 ETSI QSIG advice of charge end of call AOCE 547 hardware settings 547 malicious call identification MCID 548 network diversion 548 network services 547 networking 54...

Страница 960: ...k 74 225 Call queuing 801 219 Camp on 82 225 camp on 82 225 change user speed dial 4 223 Class of Service COS 68 308 Do Not Disturb 85 227 Do Not Disturb on Busy 85 227 Exclusive Hold 79 224 Group Lis...

Страница 961: ...ign exchange FX call by call services 349 service protocols 150 foreign exchange FX 860 890 forward calls call forward description 891 Forward no answer delay overview 226 Forward on busy DND on Busy...

Страница 962: ...rs dial up 687 LAN resources 666 WAN 673 gold class 796 Ground start redirect to 270 ground start answer with DISA 251 253 258 263 269 auto privacy 250 253 255 258 263 268 dial mode 249 252 255 257 26...

Страница 963: ...g by hold 471 SWCA keys 475 tones music or silence 464 hold button description 905 call park 891 held line reminder 905 on hold settings 915 home location code DPNSS 557 Home Location Code see also HL...

Страница 964: ...ew 218 programming overview 237 silent monitor 926 SM supervision 417 I ICMP firewall filter settings 769 message control and error reporting 906 ID length carrier access codes 329 ID policy server 81...

Страница 965: ...internal autodial button programming 431 CAP KIM button programming 448 internal channel 907 internal line 907 intercom button 907 internal number see also DNs 907 internal user 908 Internal External...

Страница 966: ...ewall accessing Unified Manager 827 filter rules 820 filters 817 input filter order 824 input filters 821 interface filters 819 NAT 736 NAT rules restrictions 818 output filter 825 output filter order...

Страница 967: ...66 overview 763 PPPoE requirements 699 PPTP restrictions 767 remote accessible networks 775 remote firewall restrictions 767 remote IP pool 785 remote protocol firewall rules 768 remote user 782 remot...

Страница 968: ...IP Gateway 694 ISDN call connection limitation ICCL MCDN 532 906 ISDN DNs 372 ISDN terminal adapter 927 ISP connecting PPPoE interface 703 ITG VoIP networking 536 IVR description 909 DSP resources 615...

Страница 969: ...ormation 651 658 reserved addresses 657 lease expiration time lease information 651 658 reserved addresses 657 lease information remote scope 658 reviewing 650 lease time LAN DHCP scope 645 remote sco...

Страница 970: ...9 260 270 remote restrictions 274 restriction filters 273 restrictions 273 signaling 255 258 270 telco features 275 trunk mode 250 268 trunk line data 248 Use auxiliary ringer 251 253 255 258 260 263...

Страница 971: ...n code numbering overview 207 location code UDP dialing plan 911 Location Code see also LOC 905 location code UDP dialing plan 314 lockout user 123 Lockout duration 133 lockout policy 132 failed logon...

Страница 972: ...ne 405 remote access from public network 302 loops MWI PRI MCDN loops 146 loss packages line programming 251 270 loss plan setting ISDN or PSTN 148 loss gain settings 272 loudspeaker external page 902...

Страница 973: ...etworking 521 special international access code 322 special route codes 333 tandem calls 325 TRO 932 trunk anti tromboning 930 trunk anti tromboning TAT 534 trunk route optimization TRO 533 UDP progra...

Страница 974: ...CDN 567 MWI 571 setting 574 message waiting indicator message overview 229 messages cancel code 1 851 cancel send 1 849 direct dial telephones F1 465 express messaging into voice mail 980 853 message...

Страница 975: ...es 626 music source 914 PEC cards DSP resources 615 required resources 621 resources evaluation 622 rules for managing 613 signaling channel 926 signaling channels 612 system identification 913 viewin...

Страница 976: ...overview 234 network autodial access 504 configuration samples 501 DDI Mux overviews 162 dialout digits 504 overview 102 private systems to Business Communications Manager 502 public network to Busine...

Страница 977: ...network shared line pools 515 network diversion 548 node 523 OSPF interface parameters 714 Policy overview 793 PRI call by call services 517 programming MCDN 566 protocols 508 protocols public 501 rec...

Страница 978: ...ng outgoing service codes 485 numbering plan dialing plan 897 numbering plans overview 206 NVM 107 O Oakley Key Determination Protocols 763 OAM DN reg d 374 OKIM see also KIM 910 OLI changing DN lengt...

Страница 979: ...rotocol 821 source address 821 source mask 821 packet filters IP firewall 817 stateful 818 stateless 817 packet schedulers 795 packet type NAT supported 735 page Add Users Wizard 388 auto hold for inc...

Страница 980: ...ram 202 PCI MSC card 918 PCI IIIs 918 peak media channel estimate 614 PEC viewing MSC configuration 625 PEC cards 615 per hop behavior PHB 794 Performance 82 performance graphs and tables UTWAN 189 pe...

Страница 981: ...s 702 WAN modem link parameters 691 PPP password identifier 185 673 PPP User UTWAN parameters 181 PPPoE Access Parameters 702 Channel Characteristics 703 deleting an interface 704 dial out user parame...

Страница 982: ...elephone delayed ring transfer 464 DRT 900 lines 250 253 255 257 259 261 262 264 266 267 overview 218 232 priority COPS client 812 priority call 919 69 849 852 Add Users wizard 388 allow disallow 417...

Страница 983: ...umber target lines 299 private port range NAT rule settings 738 private range mask NAT rule settings 738 private security key 69 private services call 860 private to exclusive lines 920 private call b...

Страница 984: ...line 249 252 255 257 259 262 264 265 267 public network callers 502 configurations 501 dialing plan 503 dialing plan programming 315 DN prefix 316 public DN lengths 315 to tandem network 523 public ne...

Страница 985: ...s range 646 excluded addresses 648 655 LAN IP address 669 lease information 650 658 remote scope address 654 reserved addresses 649 657 RAS remote access 921 RAS server TCP IP parameters 687 RC2 894 R...

Страница 986: ...ng CAP module 447 KIM 447 relocating telephones 465 remind delay held line reminder 922 reminder held line 464 remote system access 301 remote access answer with DISA 898 COS password 895 COS password...

Страница 987: ...required 621 signaling channel rules 613 supported LAN resources 665 viewing LAN resources 665 viewing MSC information 624 viewing network resources 635 viewing PEC configuration 625 viewing UTWAN re...

Страница 988: ...495 trunk answer 496 turning off 871 850 turning on 871 850 RIP global settings 709 IP routing information 707 IPSec restrictions 767 network interface parameters 711 router information exchange 924 s...

Страница 989: ...also RIP 924 Routing Information Protocol see RIP 707 routing protocol OSPF 714 routing service description 925 Routing services about 499 turning off 873 850 turning on 873 850 routing services servi...

Страница 990: ...on VoIP trunks 303 reset failed logon attempts count after min 133 SMB client signing 120 SMB server signing 120 split tunnels 784 SSH client 87 system 236 system password 75 system timeout 118 Unifie...

Страница 991: ...6 set restrictions defaults 452 remote access COS 306 set time every NTP client 748 sets see also telephones and terminals 364 setting up logging off of Business Communications Manager 86 logging on t...

Страница 992: ...e DCOM rules 827 IP firewall 821 port 6800 rules 827 RPC rules 827 source port IKE firewall 768 source range mask DCOM rules 827 IP firewall 821 port 6800 rules 827 RPC rules 827 source routing IP fir...

Страница 993: ...156 station modules device status 156 headings 157 Number of busy sets 138 Number of sets 138 State 138 station modules configuration 155 status DHCP summary 643 DNS summary 706 IP firewall summary 8...

Страница 994: ...DNs 376 defaults by region 839 delayed restart 114 dial tone 308 line redirection 418 sample network configurations 501 speed dialing 223 template Quick Start Wizard 106 system access remote 301 syste...

Страница 995: ...T1CT2 Plus 832 T7316E KIM 910 T7406 button defaults 437 tab help access 86 tabbed pages 81 85 tandem calling remote access on private network 930 tandem calls MCDN special labels 325 tandem network pr...

Страница 996: ...contrast 428 control sets 402 dialing options 428 dialing restrictions 451 direct dial 321 distinct ring in use 428 DN length 295 DND on busy 416 Edit DN Record Templates Wizard 379 external autodial...

Страница 997: ...planning 200 process map 197 programming 195 square system 201 telephony systems square 927 Telnet activating 89 replacement 87 secure alternative see SSL 927 security 89 see also SSL 931 text based i...

Страница 998: ...Camp on 225 cancel 70 850 delayed ring transfer DRT 900 initiate 3 851 initiating at telephone 70 852 priority call 69 852 ring delay 464 SWCA calls 474 SWCA overview 225 to voice mailbox 986 850 via...

Страница 999: ...920 private dialing plan 933 private DN lengths 314 private network ID 314 T 38 fax protocol 933 unanswered by me autologging 427 unanswered calls prime telephone 232 unassigning lines Hunt groups 585...

Страница 1000: ...28 allowing or blocking access 129 callback 125 callback number 125 delete 126 domain user group 123 interface timeout 118 lockout policy 123 password policy 123 status 125 User Profile warning 104 us...

Страница 1001: ...operator settings 982 850 resource calculator 617 set up operator 981 853 transfer to mailbox 986 854 voice bus path 615 voice ports 617 VoIP trunk MWI interoperability 543 voice message external cen...

Страница 1002: ...dial out user parameters 703 primary connection 732 PVC Configuration 179 PVC congestion control 680 Quick Start Wizard 105 resource calculator 616 resource settings line parameters 677 restarting rou...

Страница 1003: ...c settings 789 wireless base station 889 wizard saving pages 395 Wizard Instance Timeout Message 105 wizards accessing 103 Add Users Wizard 385 description 936 disabling Quick Start Wizard 103 Edit DN...

Страница 1004: ...1004 Index N0008589 3 3...

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