CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 85
Other information available in the operator screen:
- external or internal call, rerouted
- presence status
- time caller has been waiting before the call was answered
Call handling features
Full or pop-up screens provide a clear overview of different areas: queues, call
handling, directory and availability lists. • Calls are handled by means of short cut
keys. Drag & drop or point & click options allow operators to work quickly and
efficiently.
Separate source and destination areas allow operators to speak to the caller and/or the
person called.
Clear queue information, including the number of calls waiting, is displayed in
different call categories: external incoming trunk and tie-line calls, internal operator
assistance calls, fall back calls (failed DID calls that were not answered, for example)
and parked calls.
Operators have the option to retrieve a call from the top of a queue (first in, first out)
or select a specific call from the queue list.
Directory browsing in the company, external, personal or web directory enables
numbers to be looked up quickly
Free seating allows operators to log in at any workplace, using a handset (Dterm)
and/or headset.
(Note that a blind operator solution will also become available for the Business
ConneCT Operator)
BusinessConneCT uses an OAI connection to the 2000 IPS.
Server platform
Processor
3 Ghz (2.4 Ghz minimal)
Memory
1 GB RAM (512 MB minimal)
Database engine
MSDE 2000, Microsoft SQL server 2000
Standard edition
Operating system
Windows 2000 Server, Windows Server
2003 Standard Edition, Windows Server
2003 Web Edition (MSDE only)