CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 197
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The status of the busy station can be notified via OAI (SMFN 2-8).
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The status of the held party can be notified via OAI (SMFN 6-1).
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When the broker’s call (shuttle) is activated by the busy station, the status of the party
held during the broker’s call can be notified via OAI (SMFN 6-1).
This enhancement is applicable for both camp-on methods: call waiting method and call
transfer method.
System Speed Dialing (R12.1)
In R12.1 software, System Speed Dialing via OAI is available using the OAI facility
SCF1 and SCF7.
5.5 Certification Program 2000 IPS
The Certification Program developed by the International Expert Training Centre (IETC)
ensures that NSOs and partners can identify experts who know how to implement the
product range to the best of their advantage.
The Certification Program is currently defined for the SOPHO 2000 IPS platform. In the
future other products will be included.
What sort of Certifications exist?
CE-Certification
: At the end of three weeks of training on the SOPHO 2000 IPS, the
engineer has gained a lot of knowledge. In the months thereafter he or she will gain more
knowledge and skills about the product by experience and self-study. When the engineer
feels confident about this, he or she can apply for the CE Certification examination. A
Customer Engineer
who passes this exam is considered skilled enough to install and
configure basic installations and to do regular maintenance and troubleshooting.
SE-Certification:
After passing the Master Tech training, the
Support Engineer
should
gain several months of on the job experience before applying for the SE-engineer
certificate. This level of Certification confirms that the engineer is experienced enough to
investigate and, if possible, solve complicated problems.
EUT-Certification: End User Trainers
must be able to give product training to end-
users. This Certification examination checks whether the candidates have enough product
knowledge. The exam consists of a training course that the end-user trainer must deliver
in front of fellow End User Trainers.
SU-Certification: Sales Support Engineers
need to have sufficient knowledge about
functionality, characteristics and boundaries. This examination will be more theoretical
than practical.
TR-Certification: Trainers
who will be giving training on a certain subject to people in
their own organization, and to partners, need to ensure they have a high level of
knowledge about the product. Trainers should also be able to pass on this knowledge in a
didactical and acceptable way. This Certification will guarantee that training given by
local trainers has the same level of quality as training given by IETC trainers.
