CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 137
This feature allows the system to prioritize incoming calls by trunk route and on a per
station basis, when the call enters an ACD queue. When a call is considered as a priority,
it is placed at the beginning of the queue.
Queue Size Control - ACD
On incoming DID/Tie line calls, the system can be assigned a threshold which limits the
number of calls in queue. When the queue size threshold is exceeded, incoming callers are
connected to busy tone.
Silent Monitor - ACD
This feature provides the ACD group supervisor with the ability to monitor a call to an
ACD agent. The silent monitor function gives no indication (as an option) to either the
agent or the calling party.
Automatic Call Distribution (ACD) with (MIS)
The Automatic Call Distribution (ACD) with Management Information System (MIS)
provides a management information system to be used in conjunction with the built-in
ACD features of the system. The MIS incorporates a supervisor's terminal for real-time
monitoring of agent activity, amber and red alarms, and hard-copy summary reports.
Automatic Camp-on
An incoming Direct Inward Termination (DIT) call which has been terminated to a busy
station can be Camped-On automatically. When the busy station becomes idle, the station
is automatically called and connected to the camped on incoming trunk call.
Automatic Change of Daylight Saving Time (R11)
This feature allows the 2000 IPS system clock to automatically change from standard
time to daylight saving time (summer time), and vice versa by pre-assigned command
data.
Schedule to change to/from daylight saving time is programmed by MATWorX. This
change is executed at 02:00am standard time. Change to/from daylight saving time or not
can be programmed on a location number basis.
The daylight saving time is applicable to below features:
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Clock display on Dterm/Desk Console
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Time stamp on SMDR and PMS output
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Hotel Printer Service for IP-PMS
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Time stamp on Message Reminder
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Automatic Wake-Up
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Day/Night Mode Change – Automatic
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System Clock Change from Station
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LCR – Time of Day Routing
Automatic Number Identification (ANI)
This feature receives the calling subscriber's number automatically sent from T1 network
using MF signaling and displays the calling number on the LCD of a Multiline Terminal
and an Attendant Console.
Automatic Recall