CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 175
This feature allows an agent in a UCD group to log their station onto or off of the group.
This allows the system to control whether a call directed to the pilot number of the UCD
group goes to that station or not. This prevents incoming calls from being directed to
stations at which no agent is available.
Call Waiting Indication-UCD
This feature provides a visual indication when an incoming call to a UCD group is placed
in queue, due to an “all agents busy” condition. An external relay controlled indicator or
an LED on a Multiline Terminal can be used to provide Call Waiting Indication.
Delay Announcement-UCD
This feature allows the system to provide a recorded announcement to an incoming caller
placed in queue to a UCD group. A single announcement, or two separate
announcements, can be provided.
Hunt Past No Answer-UCD
This feature allows calls targeted at a UCD group to hunt past an agents station, after a no
answer condition, if the agent forgets to log off of the group and the agent is unable (or
not available) to answer the call.
Immediate Overflow-UCD
This feature allows a call directed to a UCD group to immediately overflow to another
UCD group, upon encountering an “all agents busy” condition.
Priority Queuing-UCD
This feature allows the system to prioritize incoming calls by trunk route and on a per
station basis, when the call enters a UCD queue. When a call is a considered as priority it
is placed at the beginning of the queue.
Queue Size Control-UCD
On incoming DID/Tie line calls, the system can be assigned a threshold that limits the
number of calls in queue. When the queue size threshold is exceeded, incoming callers are
connected to busy tone.
Silent Monitor-UCD
This feature provides the UCD group supervisor with the ability to monitor a call to a
UCD agent. The silent monitor function gives no indication (as an option) to either the
agent or the calling party.
Uniform Numbering Plan (UNP) -Voice and Data
In the numbering plan for a network to be configured through the use of Tie Lines, a
Uniform Numbering Plan (UNP) is employed. When UNP is employed, a station user
from any PBX within the network can call a desired party by using a uniform dialing
method based on the UNP.
User Mobility (IP Remote PIM Network)
This feature allows users visiting other locations (main or remotes) in the IPS Remote
PIM network to log-in to an IP Dterm using their home station number and password.
Mobile/visiting employees retain their home station in both normal and survivable mode.