CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 218
Terminals Dterm (Analogue, Digital, IP) and DeskCon 753:
12 Months warranty, option for 3 Years maintenance
2000 IPS SW and licenses:
6 Months warranty on current and previous Release, 3 years Maintenance Obligation
Local regulations and customer specific requirements may result in different
conditions.
6.8.2 Spare parts
Overview of spare parts
For the spare parts on the SOPHO IPS DM refer to: section Spare Parts IPS DM
For the spare parts on the SOPHO Dterm terminals refer to: section Dterm Spare parts.
6.8.3 Repairs
Repairable and consumable items
For the SOPHO 2000 IPS / IPS DM a number of 12 NC’s have been defined as
repairables, repair of these materials is provided via the regular repair channel.
Consumable parts are not replaced. In case of failure the required part should be ordered at the
Commercial Order desk, during the whole lifecycle from ERL to EOS date.
A current overview of the repairable /consumable items is given in Appendix 2. As this
list is continuously growing with new 12 NC's introduced with the 2000 IPS platform,
please refer for up to date information concerning repairables and consumables on
NSOnet.
Repair procedure
Repairable parts can be sent for repair according to the applicable service conditions. The
repair service is based upon replacement policy, the original defect part is not returned to
the customer. The procedure is executed as Exchange in Advance (EiA).
Software / license replacement in case of MP failure
On replacement of a defective MP, also the required licenses should be made available, as
the license keys are connected to the MP of the system.
The replacement procedure for MP repairs:
The engineer executes emergency procedure on-site which allows system to run
on licenses for 5 days
The engineer send in the malfunction MP for repair
Registration of the data concerning the defect MP
o
Serial number of the MP
o
System ID number
Retrieve Active licenses
ISL returns a correct working MP
Delivery of new Software and licenses is executed in parallel.
6.8.4 Preventative Maintenance