CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 219
Cooling Fan recommendation:
We recommend that the cooling Fan that is mounted in the right side of the PIMMD
should be replaced every four years in order to ensure proper functioning of the cooling
system. Via the Fault Reporting Scheduling Feature, the pre-determined replacement can
be notified in advance.
With respect to replacement of the fan in the SOPHO IPS DM refer to the IPS DM
installation manual for further instructions.
6.8.5 MTBF
Mean Time Between Failure and Mean Time to Repair figures can be found in the
manual: “2000 IPS Request for Proposal Reference Guide”.
6.9 Service information
6.9.1 Standard procedures
The procedures concerning maintenance and support are described in the
. Please refer to this document for more details. Exceptions to the procedures in this
guide or detailed information concerning maintenance and support for the 2000 IPS
platform are supplied via the NSONET pages of Customer Services in Hilversum.
Please check the Product Support pages on NSONet for the most up-to-date service
information about the 2000 IPS.
6.9.2 Technical Support
Technical Support on the SOPHO 2000 IPS and IPS DM is defined according to the
Detailed on Technical Support from Customer Services can be found on the Product
Support pages of the NSONET (Product Support, Support Area, 2000 IPS).
6.9.3 Maintenance
The entry point for Problem Reports is the PQS-Helpdesk.
The 3th Line Maintenance on the SOPHO 2000 IPS and IPS DM is provided by Customer
Services Hilversum. Please note that the 4
th
line maintenance for the 2000 IPS / IPS DM
is done by NEC, through Customer Services. The Maintenance and Support contract is
agreed with the supplier.
For details on maintenance, remote maintenance, service requirements, scripting and
scheduling of releases please refer to the Product Support pages of the NSONET (Product
Support, Support Area, 2000 IPS).