Moneris vx810 duet, Руководство по эксплуатации

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10. Troubleshooting
HARDWARE
PROBLEM SOLUTION
When the problem is fixed, the printer will finish printing the receipt or report that was
in progress. If necessary,
reprint the transaction.
Note: Debit transactions cannot be performed until the printer
problem is fixed. Credit transactions can be performed
manually if necessary.
10.4 Additional Documentation
Additional documentation for the Vx810 Duet can be accessed in a number of ways:
•
On performing transactions and end-of-day procedures, please refer to the Moneris Vx810 Duet Using Your
Terminal guide shipped with your hardware. Visit moneris.com/guides to download a free PDF copy.
•
On setting up your terminal, please refer to the Moneris Vx810 Duet Setting up Your Terminal guide also
shopped with your hardware. Visit moneris.com/installation to download a free PDF copy.
•
For access to a webhelp copy of this PDF, please refer to the Moneris Vx810 Duet Webhelp accessible at
moneris.com/manuals .
10.5 Merchant Direct Secure Message Centre
Log in to Merchant Direct and use the Message Centre to send a secure message directly to the Moneris
Merchant Service Centre.
10.6 Telephone Assistance
Contact Telephone Assistance when you need:
•
to order POS stationary supplies including printer rolls
•
to resolve balancing issues
•
to solve problems with your terminal
•
to report a Code 10 situation
•
assistance changing your terminal configuration
•
Credit Voice Authorizations
Please Contact the Moneris Merchant Service Centre
Toll free 1-866-319-7450
182 Moneris Vx810 Duet Operating Manual