2. Features and Procedures
2.4.14
Changing the Manager Password
To change the Manager Password:
1.
, select
DEBIT & CREDIT
.
2.
Press the green
OK
key to access the CONFIGURATION menu.
3.
Select
Setup
, key in the
current manager password
and press the green
OK
key.
4.
Select
Terminal
.
5.
Select
Next
until "Manager Pwd" appears.
6.
Select
Edit
, key in your new password and press the green
OK
key.
Note: The password must be 5-10 digits long and must consist of numbers only.
7.
Select
Exit
then select the green
OK
key to save changes.
8.
Press the red
CANC ANNUL
key then press the * (
asterisk
) key to return to the applications menu.
See
and
Setting the Terminal's Manager Password
2.4.15
Requesting a Code 10 Authorization
During a transaction, if you feel that a customer, card or transaction is suspicious and needs investigating, call
the Moneris Merchant Service Centre and state that the call is a Code 10. This will alert the Moneris agent
without alarming your customer. The operator will ask you some "Yes/No" questions and then provide
instructions.
Reasons for calling in a Code 10 include:
•
the signature on the credit card does not seem to match the signature on the receipt.
•
the card appears to have been tampered with.
•
the name on the card is inconsistent with the person’s gender.
•
the customer is purchasing an unusual number of expensive items.
•
the customer’s purchases seem randomly selected, with little regard for size, quality or value.
•
the customer seems nervous or signs slowly with uncertainty.
2.4.16
Dealing With Disputed Debit Transactions
Do not attempt to resolve or compensate a cardholder for a disputed Debit transaction. Refer the Cardholder to
their Financial Institution.
54
Moneris Vx810 Duet Operating Manual
