Moneris vx810 duet, Руководство по эксплуатации

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10. Troubleshooting
HARDWARE
PROBLEM SOLUTION
Communication
problems are
happening
intermittently. Contact the Moneris Merchant Service Centre for assistance.
Chip cards can
not be
processed. If the card entry prompt is "Swipe Card" and the terminal won’t accept inserted chip
cards (i.e. it beeps and remains at "Swipe Card" when a chip card is inserted), contact the
Moneris Merchant Service Centre for assistance.
Display screen
is blank Ensure that the power cable is firmly connected to the power port on the Duet base and
the wall jack.
If the display is still blank, contact the Moneris Merchant Service Centre for assistance.
Display lighting
is too bright or
too dark The contrast setting is too high or too low.
Check the contrast setting and increase or decrease it to work with the lighting at the
terminal location.
Magnetic Stripe
Card reader
won't read
cards. Try swiping the card more quickly or more slowly, or from the front of the reader
towards the back.
Try swiping a different card. If this card can be read, the problem is with the first card.
Request another form of payment.
Use a Head Cleaning Card to clean the card reader ( a.k.a. the magnetic stripe reader or
MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards.
If the card reader still won't read cards, contact the Moneris Merchant Service Centre for
assistance.
Leftmost LED
on the
contactless
reader is not lit
up. Check that the modular contactless reader is securely connected to the terminal or to the
top of the Vx810 PINpad.
Nothing is
possible on the
terminal after
initial
communications
configuration is
completed: not
initialization,
not transactions Contact the Moneris Merchant Service Centre for assistance.
Printer Jam Open the printer and check that:
•
the paper feed is clear.
•
the paper roll is seated correctly.
Close the printer lid and ensure that it is closed completely.
Moneris Vx810 Duet Operating Manual 181