10. Troubleshooting
ERROR
MESSAGE
PROBLEM & SOLUTION
Refer to “TRANS CANCELLED OK to Continue” in this table for more information.
PRINTER ERR
, check that there is a paper roll and that the roll is loaded properly then
close the printer.
PRESENT 1
CARD
Two or more contactless cards were detected in the range of the contactless reader.
Request the customer to use one contactless card only.
READ CARD
ERR
There is a problem with the magnetic stripe on the card that was swiped.
Try swiping the card again, this time more slowly or quickly, or from front of the terminal
to the back.
If the message reappears:
•
for
credit card with stripe
– key in the card number.
•
for
credit card with chip
– swipe the card.
•
for
debit card with stripe
or
chip
– request another form of payment.
RECORD NOT
FOUND
The information you have used to find a transaction in memory can not be found.
Check the information and try again.
REFUND
LIMIT
EXCEEDED
The total value of refunds performed today is greater than your daily refund limit.
Call the Moneris Merchant Service Centre for a temporary increase. Please have the
original purchase receipt available for reference.
RETRY
TRAN?
Select
YES
to retry the transaction. The terminal will try to send the transaction to the
Moneris host using the card data already entered.
Select
NO
to return to the transactions menu.
SETTLE
FAILED
The connection with the Moneris host was lost during the batch close function and the
settlement was not completed.
again. If the batch totals are $0, print a
then call the Moneris Merchant Service Centre.
SYSTEM
PROBLEM
This message will be followed by one of the three following messages:
•
TCP INIT ERR: ####
•
TCP RECV ERR: ####
•
TCP SEND ERR: ####
A communication error has occurred.
Call the Moneris Merchant Service Centre and give the agent the four-digit number.
TABLE FULL
You have tried to add too many Clerk IDs or Terminal Names.
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