8. The Moneris Gift & Loyalty Programs
IMPORTANT: The balance can be transferred to an existing variable-value, reloadable gift card
or applied when activating a new variable-value, reloadable or non-reloadable gift card. The
balance cannot be transferred to fixed-value cards or active, non-reloadable gift cards.
OR
•
To deactivate the card and delete the balance:
o
Select
No
.
The gift card can no longer be used.
The terminal returns to the GIFT & LOYALTY transactions menu.
8.2.4
Processing a Refund with a Gift Card
Follow the procedure below to refund a gift card transaction. This credits a cardholder’s gift card for a previous
gift card transaction.
To process a Refund with a gift card:
1.
, select
GIFT & LOYALTY
.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.
2.
Select
Refund
.
The "Total Amount" prompt appears.
3.
Key in the refund amount and press the green
OK
key.
The "Swipe or Enter Card" prompt appears.
4.
Swipe the gift card.
The "Enter CVC" prompt appears.
5.
Key in the CVC number and press the green
OK
key.
•
If the "Clerk ID" prompt appears, key in the clerk ID and press the green
OK
key.
•
If prompted, key in the additional transaction information and press the green
OK
key.
The "Ernex Ref Number" prompt appears.
6.
Key in the original reference number from the Gift Card transaction receipt and press the green
OK
key.
OR
Press the green
OK
key to leave this blank.
•
If the "Invoice Number" prompt appears, key in the invoice number and press the green
OK
key.
The terminal displays "Approved" and prints the Cardholder copy of the receipt then displays the "Press
OK key" prompt.
7.
Press the green
OK
key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY
transactions menu.
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