5. Financial Transactions
5.
Please wait while the terminal processes the transaction.
The APPROVED message appears.
The "Tear Receipt Press OK Key" message is displayed while the merchant receipt is printed then terminal
begins beeping.
6.
Tear off the Merchant copy of the receipt and give it to the cardholder to sign.
7.
Press the green
OK
key to stop the beeping and print the Cardholder copy of the receipt, or simply press
the red
CANC ANNUL
key to stop the beeping and return to the transactions menu.
•
If the Cardholder copy of the receipt is printed, give the cardholder copy of the receipt to the
cardholder then press the green
OK
key to return to the transactions menu.
5.15
Manually Processing Credit Transactions
In order to process Credit Purchases and Refunds manually you must have a paper sales draft for the card type
(e.g. a VISA sales draft for a purchase on a VISA card) and an imprinter. Contact the
to obtain these supplies if you do not have them.
IMPORTANT: Debit transactions CANNOT be processed manually.
To manually process a credit card transaction:
Use one of the following procedures to complete a Credit Purchase or Refund transaction when the terminal is
down:
•
If the transaction amount is
less
Manual Credit Transaction Under Floor
•
If the transaction amount is
higher
Manual Credit Transaction Over Floor Limit
Note: Floor limits are established by Moneris. Contact your Moneris account manager
for more information.
5.15.1
Manually Processing Credit Transactions UNDER the Floor Limit
If the terminal is down, report the problem to the Moneris Merchant Service Centre then follow these
instructions to process the transaction manually.
Note: In order to process Credit Purchases and Refunds manually you must have a
paper sales draft for the card type (e.g. a VISA sales draft for a purchase on a
VISA card) and an imprinter. Contact the Moneris Merchant Service Centre to
obtain these supplies if you do not have them.
While the terminal is down:
•
of the customer's Credit Card.
When the terminal is functioning properly again:
1.
Process a
transaction on the terminal for the amount on the sales draft. You will need
to key in the
card number
,
expiry date
and
validation code
(3 or 4 digit V-code on the back of the credit
card).
2.
Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Sales Draft and retain the
two copies for your records.
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Moneris Vx810 Duet Operating Manual
