Matrox DigiSuite LX MAX, Руководство пользователя и инструкция по установке

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Chapter 8, DigiSuite LX MAX Troubleshooting
DigiSuite cards not initializing or drivers not loading
Possible cause 1 DigiSuite cards not properly installed One or more of your DigiSuite
cards may not be properly seated in its slot. This could prevent the software
drivers from loading and/or running.
Solution Re-install cards
You can re-install your DigiSuite cards to see if doing
so will cause your system to initialize the cards properly.
1
First, check to see if the DigiCtrl service started ok. To do so, run
Start > Settings > Control Panel > Administrative Tools > Services
.
Check the service
DigiCtrl
. If all necessary software drivers are loaded
and running, DigiCtrl should indicate
Started
in its
Status
column. If
not, one or more drivers are not running.
2 If DigiCtrl is listed but not indicated as running or is not listed at all,
turn off your system, open the cover, and re-install the DigiSuite cards.
3 Restart your computer.
Possible cause 2 Incompatible motherboard In the DigiSuite System
Recommendations section of the Matrox web site, we provide a list of
motherboards that we’ve tested for compatibility with our DigiSuite
products. If you’re using a motherboard not validated by us, there’s no
guarantee that our cards will work in this motherboard.
Solution Use recommended motherboard Consult “System
Recommendations” located in the DigiSuite Customer Support section of
our web site at
www.matrox.com/videoweb/support to make sure you’re
using a motherboard validated by Matrox. If you use a non-validated
motherboard, we can’t guarantee anything more than limited support.
Possible cause 3 Damaged Movie-2 bus
The Movie-2 bus connectors might have bent
pins or may not be properly seated.
Solution Re-install or replace Movie-2 bus
1 Remove the Movie-2 bus and check for bent pins. If there are no bent
pins, reseat the Movie-2 bus.
2 Restart your computer. If the DigiSuite card drivers are still not
loading, contact Matrox DigiSuite Customer Support.