IBM Netfinity 3500, Руководство пользователя

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Purchasing Additional Services
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Enhanced
PC Support, see “Ordering Support Line Services” on page 190.
900-Number Operating System and Hardware Support
Line
In the U.S., if you prefer to obtain technical support on a pay-as-you
go basis, you can use the 900-number support line. The 900-number
support line provides support for IBM PC products that are out of
the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be
notified of the charge per minute.
Network and Server Support Line
Network and Server Support is available for simple or complex
networks made up of IBM servers and workstations using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support
Line, plus:
Ÿ
Installing and configuring client workstations and servers
Ÿ
Identifying system problems and correcting problems on the
client or the server
Ÿ
Using IBM and non-IBM network operating systems
Ÿ
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Network
and Server Support, see “Ordering Support Line Services” on
page 190.
Chapter 6. Getting Help, Service, and Information
189