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Fluorolog-3 v. 2.2 (31 Jul 2002)
Troubleshooting
7-8
Further assistance...
Read all software and accessory manuals before contacting the Spex
®
Fluorescence
Service Department. Often the manuals show the problem’s cause and a method of so-
lution. Technical support is available for both hardware and software troubleshooting.
Before contacting the service department, however, complete the following steps.
1
If this is the first time the problem has occurred, try turning off the system and
accessories. After a cool-down period, turn everything back on.
2
Make sure all accessories are properly configured, and turned on as needed.
3
Following the instructions in Chapter 3,
System Operation
, run a lamp scan and
a water Raman scan to make sure the system is properly calibrated. Print the
spectrum for each and note the peak intensities.
4
Check this chapter to see if the problem is discussed.
5
Visit our web site at www.isainc.com/fluor/fluor.htm to see if the question is
addressed in the
Systems
or
FAQs
sections of the site.
6
Try to duplicate the problem and write down the steps required to do so. The
service engineers will try to do the same with a test system. Depending on the
the problem, a service visit may not be required.
7
If an error dialog box appears in DataMax, write down the exact error
displayed.
8
In DataMax, in the
Instrument Control Center
toolbar, choose
Help
. Under
Help
, choose
About Instrument Control Center
. This opens the
About
Instrument Control Center
window. The version of the software is listed here.
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