HYBRID/TROUBLE SHOOTING
3–21
HEARING SHEET
EN01H03ZZZ030602002005
1.
HEARING OF REQUESTS FROM CUSTOMER
(1)
As the steps of trouble shooting are advanced, hear requests from customer without fault by referring this hear-
ing sheet.
Gradual braking
Sudden braking
Operation by left foot
Engine
HV
Details of the
v
ehicle
Result of inter
vie
w
Confir
mation result of v
ehicle
Vehicle type
Date of occurrence
Warehousing date
Travel distance
Km
Registration date
Sex
Male
Urban area
Mountain
( )
Suburb
Others
Female
Age group
Age
Occupation
Previous vehicle
Frequency of use
Others
Others
Main place
for use
Characteristic of the customer
(Scheduled) delivery date of the vehicle
Frame No.
Unit No. or the like
Option
Details of interview (Please describe the situation prior to the occurrence and before and
after the occurrence in a time-series manner as much as possible.)
Cold area Others (
)
Frequency / date /
week month
Running condition
Road surface state
When starting
During acceleration
During steady running
During deceleration
During braking
During stoppage
During parking
During turning
During ABS operation
Others
( )
Vehicle speed [km/h]
Shift position (display)
Lighting of warning light
Brake operation
Frequency of occurrence
A/C status
1
2
3
4
5
at operation
6
R
Engine status
Flat (horizonal) road
Upward
° Downward
Inclination ° .%
Distance km
Dry paved road
Wet paved road
Rough paved road
Unpaved road
Snow road, compressed
snow road, frozen road
Uneven road, curbstone
Others
(
)
At start
Immediately after the
start
After minutes after
the start
After minutes after
the start of running
At the stoppage of the
system
During engine stoppage
During engine start
During engine rotation
Yes No
Charge
Engine
Others
(
ޓޓޓޓ
)
Yes No
Engine
Brake
ABS
Brake
HV
Others
( )
Always
Sometimes
Only one time
Vehicle state
Confirmation result of warning lamp
Confirmation result of diagnosis code
Charge
Weather:
Air temperature: °C
Amount of remaining fuel
(fuel gauge)
Remaining amount
A/C
OFF
FULL
Unknown
SHTS03ZZZ0300019
