8.6.1 Status
In the Applications->Mini Call Center->Status menu, you can view the current status of
lines and logged-in agents in a block, along with the subscribers assigned to lines.
The menu Applications->Mini Call Center->Status consists of the following fields:
Values in the Status list
Field
Description
View
View allows you to select which call centre to display.
Line
Displays the mini call centre line.
Agents assigned
Displays the number of agents assigned to this line.
Agents logged on
Displays the number of agents logged-in on this line.
Agents in Wrap-up
Displays the number of agents in post-processing time.
Active Calls
Displays the number of active connections.
Waiting Calls
Displays the number of waiting incoming calls.
Answered of Calls
Today
Displays the current number of accepted calls for this day.
Lost Calls Today
Displays the current number of missed calls for this day.
8.6.2 Lines
In the Applications->Mini Call Center->Lines menu, lines are assigned to external and
internal numbers, and the name of the call centre to which the line belongs is displayed.
Choose the
icon to edit existing entries. Select the New button to create new entries.
8.6.2.1 General
In the General area, you perform basic settings for a line.
The menu Applications->Mini Call Center->Lines->General consists of the following
8 Applications
Gigaset Communications GmbH
160
hybird 120 Gigaset Edition