13.3 Service Tickets
Figure 285: Service Tickets Page
The
Service Tickets
page displays the following information about open service tickets:
Ticket
The service ticket number.
Request ID
The Request ID of the ticket.
State
The current status of the service ticket (
Open
or
Closed
).
Priority
The priority level of the service ticket (
Low
,
Middle
, or
High
).
Last Update
The date when the service ticket was last updated by the
system.
Details
A brief description of the service ticket.
Close All
Click to close all open service tickets.
Show Tickets
Select an option to display
Open
tickets,
Closed
tickets, or
All
tickets.
Get individual ticket
To display a specific ticket in the list, enter a ticket number
and click
Apply
.
Click a column heading to sort the rows in the table by that column. Click the
column heading again to reverse the sort order.
Tasks
Use the
Service Tickets
page to perform the following tasks:
l
View details for a service ticket, including recommended actions (see
).
l
Add information to a service ticket (see
"Viewing a Service Ticket" on page 411
).
l
Send a service ticket to an e-mail address (see
"Sending a Service Ticket" on page
).
l
Close a service ticket that has been resolved (see
"Closing a Service Ticket" on page
).
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Содержание ETERNUS CS800 S6
Страница 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Страница 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Страница 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Страница 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...