13.3 Service Tickets
3. In the
Analysis Information
box, enter all relevant information about actions taken to
resolve the issue.
4. Click
Apply
.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add
optional comments to the e-mail.
To enable the ETERNUS CS800 to send e-mail, you must specify an outgoing e-
mail server (see
).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
at the bottom of the page.
The
Email Ticket Information
section displays at the bottom of the page (see
Ticket Information" on page 413
).
Figure 289: Email Ticket Information
3. In the
Email Recipient
box, enter the e-mail address where you want to send the ticket
details.
4. (Optional) In the
Comment
box, enter additional information to send with the ticket.
5. Click
Send
.
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate the ticket is
resolved. You can also close all service tickets that are currently open.
ETERNUS CS800
413
Содержание ETERNUS CS800 S6
Страница 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Страница 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Страница 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Страница 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...