9711-26020-0001
Exp o rt Co n tro lle d – S e e P a g e 3
Rev D
SECTION 10
DRS TECHNICAL SUPPORT
Page 222 of 234
ARMOR X10gx Tablet Computer
7) Select
Send.
4. Include the Following Required Information with Your Product(s):
•
Company name, address and telephone number.
•
RMA number received from DRS (if applicable).
•
Serial number of the product (see
How to Find and Interpret your Unit’s Serial Number
•
Date of purchase.
•
Your ship-to address and any special shipping requirements.
•
A detailed description of the problem.
5. Prepare your Products for Shipment.
•
Back up any important data.
•
Remove SIM or SD cards.
•
Use the original shipping container if possible to return your product.
•
Remove the batteries and package them separately.
•
If the original container is not available, wrap each item securely with bubble wrap or
suitable cushioning material.
•
Enclose a copy of the RMA form.
•
Enclose a description of the problem and any special notes for the repair technician.
6. Ship Your Product(s).
Ship your products to one of the addresses listed below:
NOTE
Transportation and insurance costs must be prepaid. DRS is not
responsible for loss or damage which may occur in transit.
NOTE
Before you ship any product(s) to DRS, be sure to back up the data on
the X10gx storage media. Remove any confidential, proprietary or
personal information and any removable media such as floppy disks,
CDs or PC Cards. DRS is not responsible for any lost confidential,
proprietary or personal information, removable media or for corrupted
data.
In North America, ship to:
DRS Tactical Systems, Inc.
1110 West Hibiscus Boulevard
Melbourne, Florida 32901 USA
ATTN: Service
