9711-26020-0001
Exp o rt Co n tro lle d – S e e P a g e 3
Rev D
SECTION 6
TROUBLESHOOTING
Page 162 of 234
ARMOR X10gx Tablet Computer
PROBLEM
AREA
SYMPTOM
ACTION
FLOW
CHART
Display
Backlight goes on and
off.
1. Default the BIOS.
2. If not fixed, flash H8.
3. If not fixed, send tablet in for
repair.
Display
Pen does not right-click
when held against the
screen.
1. Select
Start
à
Control Panel
à
Hardware and Sound
à
Pen and Touch
.
2. Highlight the
Press and hold
option in the Pen Actions panel
and click on
Settings
.
3. Ensure the
Enable press and
hold for right clicking
option
is checked.
4. If problem is not fixed, replace
pen.
Display
Pen does not right click
when side button is
pressed (default setting).
1. Select
Start
à
Control Panel
à
Hardware and Sound
à
Pen Tablet Properties
.
2. Verify/change setting to Right
Click in bottom side button
menu.
Display
Pen not working in center
of display.
Send tablet in for repair.
Display
Pen opens and closes
folders and programs
without touching screen.
Send tablet in for repair.
Battery
Tablet will not recognize
a battery.
Battery
Battery will not hold a
charge.
Perform the procedure in
What to Do for an Overly
Discharged
Battery
Battery consistently
shows a full charge but
does not meet typical
operating times.
Perform the procedure in
NOTE:
If the battery still shows
poor performance, replace it.