
V1.0
20170825
69
7. Troubleshooting
Cont
Fault
code
Fault
description
Possible cause
Solution
Temporary
Long-term
15
The loading
station
cannot
detect slide
stands.
The slide stands
are not placed at
the correct
position or the
system breaks
down.
Please place the slide stands at
the correct position.
Immediately contact
Dakewe for
technical support.
16
Seepage of
water into
the water
inlet pipe
The
gasket seal
is not installed or
clamp nut is not
tightly screwed.
Inspect and attach the gasket seal;
and use a monkey wrench to
connect the coupling nut.
Immediately contact
Dakewe for
technical support
when the apparatus
is not working.
17
The staining
program
cannot run
(displayed in
red).
The
configuration of
program station
is different from
that of the actual
station.
Inspect the reagent configuration
in the current station and update
the staining program.
Immediately contact
Dakewe for
technical support.
Note:
After a fault occurs, please remove the fault according to the temporary
solutions listed above. If the fault cannot be removed , please contact Dakewe
technical engineers based on the situation.
“Immediate” means that the slide stainer completely stops working, and
intervention by engineer is required.
“When idle” means that if the current fault does not affect normal staining,
this function can be disabled temporarily, or delayed until the Dakewe technical
engineers are asked for troubleshooting.