Covidien Newport e360, Руководство по обслуживанию

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Submit a Product Complaint
Service Manual B-5
1.
Obtain a returned goods authorization (RGA) number from the Technical Service Department at the
numbers provided in
Contact Information . The RGA number helps to identify your repair and avoid
service delays.
2.
Unless instructed to do otherwise, remove all accessories from the ventilator except the inlet water traps.
Do not send accessories to Covidien.
3.
Package the ventilator in the original packing material, if available. If the original packing material is not
available, call the Customer Service Department to order a replacement box. Package parts or
accessories (if requested) for safe shipping (original packing materials are not required).
B.4
Submit a Product Complaint
If your ventilator is not functioning properly (malfunctions) or a part of your ventilator is defective,
a product complaint report is required before any warranty replacement is authorized or an RGA
number is issued. To submit a product complaint report, go to www.ventilators.com and click on
Customer Support >Complaint Report. Fill out the form completely with as much detail as possible
and submit it. A Technical Service team member will review your product complaint and contact
you shortly to resolve the issues.
The product complaint report can also be used to request an RGA number for other returns or offer
a product improvement suggestion.
Alternatively, you may submit a product complaint report by calling the Technical Service
Department. Refer to
Contact Information on page 1-8 .