Cisco ONS 15310-CL, Руководство по устранению неисправностей, Страница: 87 / 332

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
78-17235-01
Chapter 1 General Troubleshooting
1.9.4 CTC Does Not Launch
Step 9
Close the McAfee VirusScan window.
1.9.4 CTC Does Not Launch
Symptom
CTC does not launch; usually an error message appears before the login window appears.
Table 1-9 describes the potential cause of the symptom and the solution.
Redirect the Netscape Cache to a Valid Directory
Step 1 Launch Netscape.
Step 2
From the Edit menu, choose Preferences .
Step 3
In the Category column on the left side, expand Advanced and select the Cache tab.
Step 4
Change your disk cache folder to point to the cache file location.
The cache file location is usually C:\ProgramFiles\Netscape\Users\ yourname \cache. The yourname
segment of the file location is often the same as the user name.
1.9.5 Sluggish CTC Operation or Login Problems
Symptom
You experience sluggish CTC operation or have problems logging into CTC.
Table 1-10 describes the potential cause of the symptom and the solution.
Table 1-9 CTC Does Not Launch
Possible Problem Solution
The Netscape browser
cache might point to an
invalid directory. Redirect the Netscape cache to a valid directory. See the “Redirect the
Netscape Cache to a Valid Directory” procedure on page 1-53 .